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SureStay Plus Hotel by Best Western Jackson

2.5 star property

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Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, in-room safe, soundproofing, iron/ironing board
Pillowtop beds, in-room safe, soundproofing, iron/ironing board

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪3 min walk‬
  • Place, Music Highway Crossroads
    ‪3 min walk‬
  • Place, Union University
    ‪19 min walk‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Pillowtop beds, in-room safe, soundproofing, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, in-room safe, soundproofing, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Jackson

SureStay Plus Hotel by Best Western Jackson places you next to Music Highway Crossroads and within a 5-minute walk of Casey Jones Village. Each of the 48 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.

What's nearby

  • Casey Jones Village - 3 min walk - 0.2 miles
  • Music Highway Crossroads - 3 min walk - 0.2 miles
  • Union University - 19 min walk - 1.0 mile
  • Old Hickory Mall - 3 min drive - 3.1 miles
  • West Tennessee Healthcare Sportsplex - 6 min drive - 5.8 miles

Getting around

  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Snappy Tomato Pizza - ‬3 min drive
  • ‪SONIC Drive In - ‬19 min walk
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬2 min drive

About this property

SureStay Plus Hotel by Best Western Jackson

Guests of SureStay Plus Hotel by Best Western Jackson enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a microwave in a common area, a computer station, and free newspapers.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi and free wired internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20.00 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to October.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

Frequently asked questions

What's there to do within easy reach of SureStay Plus Hotel by Best Western Jackson?

This hotel is located in Jackson and just steps from Casey Jones Village and Music Highway Crossroads. You'll also find Old Hickory Mall and Jackson Bowling & Family Fun within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Jackson?

As of Mar 12, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Jackson on Mar 16, 2026 start from $61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Plus Hotel by Best Western Jackson?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay Plus Hotel by Best Western Jackson feature a casino at the property?

No, SureStay Plus Hotel by Best Western Jackson doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Jackson?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until October.

What amenities will couples enjoy at SureStay Plus Hotel by Best Western Jackson?

Amenities that appeal to couples at this hotel include a pillowtop mattress, a rainfall showerhead, and free Internet access.

Are there hot tubs at SureStay Plus Hotel by Best Western Jackson?

No, there isn't a spa tub at this hotel.

Does SureStay Plus Hotel by Best Western Jackson have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Jackson offers free buffet breakfast each morning though there is no restaurant.

Does SureStay Plus Hotel by Best Western Jackson allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay Plus Hotel by Best Western Jackson for a fee of USD 20.00 per pet, per night.

Does SureStay Plus Hotel by Best Western Jackson have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to SureStay Plus Hotel by Best Western Jackson?

The closest major airport to SureStay Plus Hotel by Best Western Jackson is Jackson, TN (MKL-McKellar-Sipes Regional), which is 7.5 mi away (10 minutes by car).

Are there rooms with balconies at SureStay Plus Hotel by Best Western Jackson?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Jackson.

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 222 out of 816 reviews
Rating 8 - Good. 237 out of 816 reviews
Rating 6 - Okay. 162 out of 816 reviews
Rating 4 - Poor. 101 out of 816 reviews
Rating 2 - Terrible. 94 out of 816 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Twila

Liked: Cleanliness, staff & service
Everything was great!!! The room was decorated. Really cute. Staff was wonderful. We will definitely be back.
Stayed 1 night in Dec 2025

8/10 Good

Joe

Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Stayed 1 night in Nov 2025

6/10 Okay

Victor

Stayed 2 nights in Dec 2025

6/10 Okay

Sarah

Stayed 1 night in Nov 2025

4/10 Poor

ELLEN

Traveled with family
Disliked: Staff & service, room comfort
Pool was horrible needs to be re done
Stayed 1 night in Nov 2025

10/10 Excellent

Crystal

Stayed 2 nights in Nov 2025

6/10 Okay

Marsha

Liked: Staff & service, amenities
Room was clean but there was hair in the bath tub. The staff was extremely helpful and friendly!!!
Stayed 1 night in Nov 2025

4/10 Poor

Alexis Monique

The room had roaches. I saw two running in my room notified hotel staff the switched my room immediately but still uncomfortable after witnessing it.
Stayed 1 night in Nov 2025

10/10 Excellent

Lora

Stayed 1 night in Nov 2025

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was great!
Stayed 1 night in Nov 2025

8/10 Good

Rhonda

Stayed 1 night in Oct 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a decent stay for the money. Nothing fancy but nothing terrible.
Stayed 1 night in Oct 2025

4/10 Poor

cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk had the tv on so loud I couldn’t hear what he was trying to say. The area felt very unsafe. Men in the back of the hotel making noise. I was charged more than the posted rate. Nasty area and wish I had made a better choice.
Stayed 1 night in Sep 2025

8/10 Good

Tyesha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 6 nights in Oct 2025

8/10 Good

H

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Oct 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room.
Stayed 1 night in Sep 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good
Stayed 1 night in Oct 2025

10/10 Excellent

Qiang, san jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is ok. Air conditioner is noisy.
Stayed 1 night in Sep 2025

10/10 Excellent

PHAT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Deborah

Liked: Staff & service
No hot water in the shower and the faucet dripped. The staff were wonderful but the place needs a serious upgrade. Both in the building and breakfast
Stayed 1 night in Sep 2025

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Property conditions & facilities
The furniture is very dated and needs to be replaced. The desk chair had plastic flaking off.
Stayed 1 night in Sep 2025

4/10 Poor

Jeanie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The reviews online are deceiving. The room was stinky, had peeling paint, dirty, and overall a disappointment. We had reservations for two nights but only stayed for one. I would pay to not stay in this place. These comments are very gracious. Stay somewhere else.
Stayed 2 nights in Sep 2025

4/10 Poor

Richard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We wouldn't stay here again. Floor was spongy and it would bounce in places. Bathtub was dirty, wife wouldn't shower in it. Bathroom door did not shut correctly and had a huge gap around it. All the trim and doors were very dirty like they had never been cleaned. When we left in the morning, people\guests had set up tables in the parking lot and were cooking food. Breakfast was good.
Stayed 1 night in Sep 2025

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