JW Marriott Cancun Resort & Spa

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
Property video
Luxury Suite, 1 King Bed with Sofa bed, Balcony | Pool | Indoor pool, 3 outdoor pools
On the beach
4 restaurants, breakfast served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪9 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

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Room options

Presidential Suite, 1 Double Bed, Non Smoking

  • 2947 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Bedroom, Non Smoking

  • 1344 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Premium Room, 1 King Bed, Balcony, Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.0 out of 10
Wonderful
(102 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 785 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 2 Double Beds, Balcony, Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Balcony, Ocean View

9.2 out of 10
Wonderful
(62 reviews)
  • 459 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Grand Suite, 1 Bedroom, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 1345 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 Double Bed, Balcony

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, JW Marriott Cancun Resort & Spa is within 2 miles (3 km) of popular attractions such as La Isla Shopping Mall and Iberostar Cancun Golf Course. This 447-room, 5-star resort has 3 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Aquaworld - 9 min walk - 0.5 miles
  • Iberostar Cancun Golf Course - 3 min drive - 2.0 miles
  • La Isla Shopping Mall - 4 min drive - 1.8 miles
  • Cancun Interactive Aquarium - 4 min drive - 1.8 miles
  • Delfines Beach - 5 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬6 min walk
  • ‪Fred's House - ‬8 min walk
  • ‪Chambao - ‬7 min walk
  • ‪JW Marriott Lobby Bar - ‬1 min walk
  • ‪Club 91 Lounge - ‬1 min walk

About this property

JW Marriott Cancun Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 22.00 per person one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find LED TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard. Housekeeping is available on request.
3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Service fee: 5 percent
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

Frequently asked questions

Is free cancellation available at JW Marriott Cancun Resort & Spa?

JW Marriott Cancun Resort & Spa offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at JW Marriott Cancun Resort & Spa?

As of Jul 1, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on Jul 30, 2025 start from $239.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near JW Marriott Cancun Resort & Spa?

This resort is situated in Zona Hotelera within a 10-minute walk of Aquaworld and Ballenas Beach. You'll also find La Isla Shopping Mall and Hotel Zone Beaches within a short drive.

Is parking available on site at JW Marriott Cancun Resort & Spa?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at JW Marriott Cancun Resort & Spa?

There is a full-service spa available for guests to enjoy and services include body wraps, Ayurvedic treatments, massages, and mani/pedis.

Does JW Marriott Cancun Resort & Spa have a casino at the property?

No, JW Marriott Cancun Resort & Spa doesn't have a casino.

Will I find an indoor pool at JW Marriott Cancun Resort & Spa?

Yes, this resort has an indoor pool as well as 3 outdoor pools and a hot tub.

Is JW Marriott Cancun Resort & Spa good for couples?

At this beachfront resort, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Does JW Marriott Cancun Resort & Spa have a hot tub?

Yes, this resort has a spa tub.

Does JW Marriott Cancun Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, JW Marriott Cancun Resort & Spa has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will JW Marriott Cancun Resort & Spa allow pets to stay for free?

No, pets aren't allowed at JW Marriott Cancun Resort & Spa though service animals are welcome.

Does JW Marriott Cancun Resort & Spa have connecting rooms?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

How far is the airport from JW Marriott Cancun Resort & Spa?

The closest major airport to JW Marriott Cancun Resort & Spa is Cancun Intl. Airport (CUN), which is 11.1 mi away (18 minutes by car).

Can I book a room with a balcony at JW Marriott Cancun Resort & Spa?

Yes, every guestroom at JW Marriott Cancun Resort & Spa comes with a balcony with some featuring ocean or pool views.

Does JW Marriott Cancun Resort & Spa have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at JW Marriott Cancun Resort & Spa.

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 775 out of 1005 reviews
Rating 8 - Good. 128 out of 1005 reviews
Rating 6 - Okay. 49 out of 1005 reviews
Rating 4 - Poor. 23 out of 1005 reviews
Rating 2 - Terrible. 30 out of 1005 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 3 nights in Mar 2025

10/10 Excellent

fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is great, they just need to pay attention to the cleanliness of the halls.
Stayed 7 nights in Mar 2025

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Second Experience at JW Marriott Cancun

This was my second time staying at JW Marriott Cancun, and once again, it was an exceptional experience. The service remains outstanding—warm, attentive, and consistent across every touchpoint. The rooms are elegant and comfortable, with breathtaking ocean views that make the stay even more special. From the relaxing poolside atmosphere to the excellent dining options, everything was perfectly executed. It’s a place I would happily return to again and again!
Sunrise view from our room.
View from our room.
Stayed 3 nights in Mar 2025

10/10 Excellent

Beena, Brownsburg

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beds were comfortable, restaurants and retail store were perfect!!
Stayed 3 nights in Mar 2025

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, amenities
Things I liked: Very safe. Well kept grounds. Stay was very nice. Their breakfast buffet is good, they can it continental but it's not, it's actually a full breakfast buffet which was great. They have great onsite shopping. Ways to improve: They don't manage the pools well. People leave their towels on the lounge chairs for 10 hours without coming back and the staff do nothing to make them available to people who want/need them. One simple pinacollata is 16$ usd. The food was very expensive, much more than got the same in the United States. 150 usd for 2 people was average bill at onsite restraunts. House keeping cleaned our room 4 out of 7 days. 1 day the elevators didn't work (we were on 7th floor). One day they shut off the water all afternoon. The hot tubs are not very warm. Overall it's very nice, but much more money than even the average resort in the US in terms of cost. They have good food options. Staff are friendly, but there is a lot of improvement needed in terms of them actually doing their jobs and attention to detail.
Stayed 7 nights in Mar 2025

10/10 Excellent

Shari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Nice area around infinity pool. Food was good.
Stayed 3 nights in Mar 2025

10/10 Excellent

LENA, Coral Gables

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was one of our best hotels experience we ever had. We were completely blown away by how well trained the staff was. They were all exceptional and naturally caring they weren’t doing it for the money they did it because they loved their jobs. I hope management is paying them well because I have never seen such professionalism in just one place. I could go on and on so I will end by saying everyone place choose this hotel whenever you go to Cancun because I want you to have this experience for yourself. 👏👏👏👏
Stayed 5 nights in Mar 2025

10/10 Excellent

Barbara, Toronto

Stayed 5 nights in Mar 2025

10/10 Excellent

Adrian

Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff with service oriented hospitality. Pool area spacious, clean with great bar and food service. Great property for families!
Stayed 5 nights in Mar 2025

10/10 Excellent

Daniel Raymond

Stayed 6 nights in Mar 2025

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the hotel. It was clean and had all the amenities it advertised. The service was exceptional, everyone was very kind and helpful which was the best part of staying here. This included the service at the onsite restaurants.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sandra C.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Mar 2025

10/10 Excellent

Troy Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This marks our eighth visit to the JW, and we continue to return because it is consistently exceptional in every regard. While turnover is inevitable in the hospitality industry, the JW stands out with its remarkable staff, many of whom have been with the property for years. Their personalized service and genuine efforts to get to know our family create a truly welcoming and memorable experience. Though we rarely request special accommodations, on the few occasions we have, the JW team has always gone above and beyond to ensure our needs are met. I wholeheartedly recommend the JW, and I have no doubt we will be back for our ninth visit very soon. Cheers!
Stayed 8 nights in Feb 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd visit to JW Marriott Cancun 18 years later. I thoroughly enjoyed my stay at the JW! The staff is incredibly attentive, available, and helpful whether it's the Spa, pool waiters, front desk, all of them. This is a great location there are several restaurants within walking distance where we enjoyed eating each night. We had lunch by the pool and the nachos are soooo good. I can't speak to other restaurants on the property since we didn't try them.
Stayed 3 nights in Feb 2025

10/10 Excellent

Susan Marie, Sag Harbor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and pools. Spectacular beach resort with excellent food.
Stayed 5 nights in Feb 2025

10/10 Excellent

Mya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Want to give my thanks to the housekeeping staff they are amazing! The property was very clean and everyone was so helpful! Had the most amazing stay and would love to come back soon
Stayed 4 nights in Mar 2025

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed with our room. Prefer to be close to the beach elevator and on the East side, higher floor. I know status matters, but pilots spending a night in a suite seems wasted (they said so too). There was a wedding, so it was quite noisy. That was okay, as it was fun to see them celebrate. The pools closed at 6 p.m. Please keep one open, maybe the adult pool. Elevators were slow. The A/C in our room was noisy.
Stayed 4 nights in Feb 2025

10/10 Excellent

sandra Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on a beautiful stretch of beach
Stayed 5 nights in Feb 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained. The staff are excellent.
Stayed 5 nights in Feb 2025

10/10 Excellent

Peter, Harwich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice facility.
Stayed 4 nights in Feb 2025