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Otter Hotel

4.0 star property
Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Rooftop pool
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Place, Tunnel Mountain
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(26 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Banff

Located in Uptown District, Otter Hotel is within a mile (2 km) of popular sights such as Banff National Park Information Centre and Banff Centre for Arts and Creativity. This 174-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile
  • Tunnel Mountain - 7 min drive - 0.9 miles
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 1.9 miles

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Otter Hotel offers a gym, 2 hot tubs, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a fireplace in the lobby.
Guests can expect free WiFi and 50-inch TVs with cable channels. Bathrooms offer rainfall showers and hair dryers. Refrigerators, coffee makers, and safes are other standard amenities.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Rooftop pool
Hotel Canoe and Suites
  • Hot Tub
  • Pet friendly
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 1,833 reviews
$195 nightly
The price is $213
Nov 11 - Nov 12
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per day
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

What can I see within easy reach of Otter Hotel?

This hotel is situated in Uptown District within a short 20-minute walk of Bow River and also 6 minutes on foot from Victoria Glacier. You'll also find Upper Hot Springs and Banff Gondola within a short drive.

How much does it cost to stay at Otter Hotel?

As of Nov 10, 2025, prices found for a 1-night stay for 2 adults at Otter Hotel on Nov 11, 2025 start from $155.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Otter Hotel?

Yes, covered self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Otter Hotel feature a casino at the property?

No, Otter Hotel doesn't have a casino.

Will I find an indoor pool at Otter Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

Is Otter Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as a restaurant and a restaurant bar.

Are there hot tubs at Otter Hotel?

Yes, this hotel has 2 spa tubs.

Does Otter Hotel have a restaurant with a breakfast menu?

Yes, Otter Hotel serves breakfast for a surcharge at Good Folk.

Does Otter Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Otter Hotel for a fee of CAD 30 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Otter Hotel?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at Otter Hotel?

Yes, some guestrooms at Otter Hotel offer a balcony and may feature mountain views.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 830 out of 1050 reviews
Rating 8 - Good. 144 out of 1050 reviews
Rating 6 - Okay. 53 out of 1050 reviews
Rating 4 - Poor. 12 out of 1050 reviews
Rating 2 - Terrible. 11 out of 1050 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, super friendly and very helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Nitasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t sure I made the right choice when booking a hotel in Banff. I mean, there are so many! When we arrived, I realized this is the first hotel when you come into the town. Why that was so awesome? We were able to ride the ROAM bus around the town for free (Otter Hotel gives you free passes) and the pickup (first stop) is right across the street. We were always the first on and able to get a seat. We spent 4 nights here and I am usually homesick and missing my bed. Not this time! The bed and pillows were the best I have ever slept on (former AAA hockey travel mom here)! The rooms were SPOTLESS, like, I felt okay walking around without my socks on in the room. The dining was good for breakfast and the hot tub was soooo relaxing at night when the temps dropped. The staff was always welcoming us back after a long day of hiking or shopping. The garage is also covered/inside so your vehicle is covered the entire time. I will definitely stay here again when we return to Banff.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel restaurant was exceptional, close to town yet very quiet, very clean and comfortable but pillows were too stiff
Stayed 5 nights in Jul 2025

10/10 Excellent

Yongmin, Fort Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Lincoln

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful at check in, providing fresh ground coffee and tea for the room, information to help plan, and bear spray for our hike.
Stayed 1 night in Jul 2025

10/10 Excellent

Todd

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Francia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the restaurant food was awesome. Compliments to the chief!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 4 nights in Aug 2025

10/10 Excellent

Tristan

Stayed 4 nights in Aug 2025

10/10 Excellent

Nadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent hotel. The mountain view room was really a partial view but overall enjoyed my stay. Would return again
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! They also have a great restaurant.
Stayed 5 nights in Aug 2025

10/10 Excellent

Anand, BLYTHEVILLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities, great location just away from the hustle and bustle of downtown but easy access to the main shopping and dining options in Banff. Bus passes for local travel and convenient parking were a definite plus.
Stayed 5 nights in Aug 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Qihua, Palo Alto

Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great boutique Banff hotel

Great little boutique hotel at the top end of Banff avenue. Parking was spacious and convenient. Room was compact but well appointed. Hot pools are great for the kids. Housekeeping was inconsistent with timing but efficient. Hotel was quiet and the AC worked. Free Roam bus tickets were a nice touch. The breakfasts at the neigh outing Canoe (same owners) are excellent.
Stayed 5 nights in Aug 2025

10/10 Excellent

JENNY SHINYOUNG, IRVINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Lijun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very new hotel and I think it opened in September 2024. Thus the hotel is at the end of Banff. The restaurant is very good for breakfast and dinner. The staff members are very friendly and helpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Pouyan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Aug 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
Air conditioner noisy and no ability to adjust flow.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jessica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay while in Banff!
Stayed 1 night in Apr 2025

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is A+
Stayed 3 nights in Aug 2025

8/10 Good

Niravkumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff and service were great. I just don’t like the wait time for the elevator and no Microwave and refrigerator in room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shrikant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Friendly staff.
Stayed 5 nights in Aug 2025

4/10 Poor

Mandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Would not recommend. The doors to the rooms are really thin and there’s a large gap between the door and the frame so all the noise and light from the hallway comes in. Also given how expensive this hotel is, you would think they would have central AC. The AC unit is built in right next to the bed so it’s very loud and blows directly in your face but if you don’t turn it on the room gets too hot. It’s clean and staff are nice the hot pools and sauna are basically what you’re paying for but not worth it in my opinion. At nearly a $1000 a night breakfast should be included or at least a discount at the restaurant in the hotel. Did not sleep well at all I don’t think this hotel is worth the money.
Stayed 2 nights in Aug 2025