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Otter Hotel

4.0 star property
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Breakfast and dinner served
Rooftop pool
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
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Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(37 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(30 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(11 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King | In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Banff

Located in Uptown District, Otter Hotel is within a mile (2 km) of popular sights such as Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. This 174-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 6 min walk - 0.4 miles
  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk

About this property

Otter Hotel

Otter Hotel offers a gym, 2 hot tubs, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a fireplace in the lobby.
Guests can expect free WiFi and 50-inch TVs with cable channels. Refrigerators, coffee makers, and hair dryers are other standard amenities.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Rooftop pool
Hotel Canoe and Suites
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 2,316 reviews
$206 nightly
The price is $225
Apr 12 - Apr 13
Total with taxes and fees
Hotel Canoe and Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per day
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

What can I see within easy reach of Otter Hotel?

This hotel is situated in Uptown District within a short 20-minute walk of Bow River and also 6 minutes on foot from Victoria Glacier. You'll also find Upper Hot Springs and Banff Gondola within a short drive.

How much does it cost to stay at Otter Hotel?

As of Mar 26, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on Apr 12, 2026 start from $217, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Otter Hotel?

Yes, covered self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Does Otter Hotel feature a casino at the property?

No, Otter Hotel doesn't have a casino.

Will I find an indoor pool at Otter Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

What amenities will couples enjoy at Otter Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a mountain view and a wet bar.

Are there hot tubs at Otter Hotel?

No, there isn't a spa tub at this hotel.

Does Otter Hotel have a restaurant with a breakfast menu?

Yes, Otter Hotel serves breakfast for a surcharge at Good Folk.

Does Otter Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Otter Hotel for a fee of CAD 30 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Otter Hotel?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Otter Hotel?

Yes, some guestrooms at Otter Hotel offer a balcony and may feature mountain views.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1285 out of 1612 reviews
Rating 8 - Good. 212 out of 1612 reviews
Rating 6 - Okay. 80 out of 1612 reviews
Rating 4 - Poor. 18 out of 1612 reviews
Rating 2 - Terrible. 17 out of 1612 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

NEIL

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and view to rockies within the town.
Stayed 1 night in Dec 2025

10/10 Excellent

Kunal

Traveled with family and small children, Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no balcony in my room but a lil patio outside facing nothing (no view) just a hotel building but due to extreme cold it doesn’t matter we were there to enjoy hot tub and we did enjoy it, rooms were clean beds were comfy and bathroom was clean. Overall good value for money and yes we also like the convenience of parking.
Stayed 1 night in Dec 2025

10/10 Excellent

SUNGWON

Stayed 2 nights in Dec 2025

10/10 Excellent

Harvey

Stayed 4 nights in Aug 2025

6/10 Okay

Ga Yin

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The front desk lady wasn't very kind.
Brand new renovation
Stayed 1 night in Dec 2025

10/10 Excellent

Chaewoon

Stayed 2 nights in Dec 2025

10/10 Excellent

Samer

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and friendly , awesome jacuzzi experience with mountain view
Stayed 1 night in Dec 2025

10/10 Excellent

Monique

Liked: Cleanliness, property conditions & facilities, room comfort
The view from the balcony was looking into other suites no view. The hot tub was great and well maintained
Stayed 1 night in Dec 2025

10/10 Excellent

Mariia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, hot tub little bit hot , great location
Stayed 5 nights in Dec 2025

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great looking hotel; freshly reno’d and clean. Room top hot tub is fantastic. Quite a distance from downtown Banff. Beds/pillows are (too) firm.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kyle, Abbotsford

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff. Would comeback again. Highly recommend.
Stayed 3 nights in Dec 2025

6/10 Okay

Emily

Stayed 2 nights in Dec 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff and experience here is always amazing. The restaraunt and the Sudden Sally coffee shop/bar are great. Amazing outdoor hot tubs with view and even the sauna has a view to the mountains. Really great design everywhere makes it a pampering feel. Lots of great personal touches . Highly recommend
Stayed 2 nights in Dec 2025

10/10 Excellent

Diya

Stayed 1 night in Dec 2025

10/10 Excellent

Harnoor

Stayed 1 night in Dec 2025

4/10 Poor

Veronica

Stayed 2 nights in Dec 2025

6/10 Okay

Mathew

Traveled with partner
Liked: Cleanliness
No fan in bathroom. Small room. Thin walls
Stayed 1 night in Dec 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff and amazing views from the hot tub
Stayed 1 night in Dec 2025

8/10 Good

Jason

Stayed 3 nights in Dec 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tubs and fire sitting area so nice
Stayed 1 night in Dec 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: - [ ] Staff amazing. Very helpful, especially when I left my purse in the lobby. They also made my son feel special on his birthday. - [ ] Rooms and beds were comfortable. - [ ] The nice touch of selecting from their complementary Sudden Sally tea and coffee menu at the front desk. They provide you with everything you would need to make your hot beverage in your own room, including cream, milk or oat milk. - [ ] Hot pools and the entire area surrounding with fireplaces and sauna. - [ ] Complementary heated underground parking - [ ] 15% off either the on site restaurant or Sudden Sally next door at the Canoe Hotel. - [ ] Complementary passes for the Roam transit - [ ] The Rocky Mountain bath products. Cons: -I do not like rain shower heads but at least they have a hand held shower head too. My husband thought the rain shower head was great. -location would be my biggest issue. I prefer to be within a quick walk to downtown. We have stayed at their other property, Moose Hotel and that location is absolutely amazing. A bus to and from Fairmont Banff Springs hotel involves taking two separate buses.
Stayed 1 night in Dec 2025

10/10 Excellent

Tianyi

Liked: Cleanliness, amenities, property conditions & facilities
Clean modern room with great amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Samantha

Stayed 5 nights in Dec 2025

10/10 Excellent

Aaliyah Martine

Stayed 4 nights in Dec 2025

8/10 Good

Jacob, sherwood park

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Staff was nice, hot tubs have nice view
Stayed 1 night in Oct 2025