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Otter Hotel

4.0 star property
Hotel in Banff with 2 hot tubs and a fitness center
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Lobby sitting area
Rooftop pool
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(31 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Banff

Located in Uptown District, Otter Hotel is a leisurely stroll from sights such as Victoria Glacier and Surprise Corner. This 174-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 6 min walk - 0.4 miles
  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk

About this property

Otter Hotel

Hotel in Banff with 2 hot tubs and a fitness center
Otter Hotel offers a gym, 2 hot tubs, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a fireplace in the lobby.
Guests can expect free WiFi and 50-inch TVs with cable channels. Bathrooms offer rainfall showers and hair dryers. Refrigerators, coffee makers, and safes are other standard amenities.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per day
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

What can I see within easy reach of Otter Hotel?

This hotel is situated in Uptown District within a short 20-minute walk of Bow River and also 6 minutes on foot from Victoria Glacier. You'll also find Upper Hot Springs and Banff Gondola within a short drive.

How much does it cost to stay at Otter Hotel?

As of Dec 25, 2025, prices found for a 1-night stay for 2 adults at Otter Hotel on Jan 4, 2026 start from $182.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Otter Hotel?

Yes, covered self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Otter Hotel feature a casino at the property?

No, Otter Hotel doesn't have a casino.

Will I find an indoor pool at Otter Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

What amenities will couples enjoy at Otter Hotel?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as a restaurant and a restaurant bar.

Are there hot tubs at Otter Hotel?

Yes, this hotel has 2 spa tubs.

Does Otter Hotel have a restaurant with a breakfast menu?

Yes, Otter Hotel serves breakfast for a surcharge at Good Folk.

Does Otter Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Otter Hotel for a fee of CAD 30 per pet, per day. The property also provides food and water bowls.

Does Otter Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at Otter Hotel?

Yes, some guestrooms at Otter Hotel offer a balcony and may feature mountain views.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 996 out of 1259 reviews
Rating 8 - Good. 169 out of 1259 reviews
Rating 6 - Okay. 64 out of 1259 reviews
Rating 4 - Poor. 15 out of 1259 reviews
Rating 2 - Terrible. 15 out of 1259 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mariia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, hot tub little bit hot , great location
Stayed 5 nights in Dec 2025

10/10 Excellent

cecille

Stayed 2 nights in Jul 2025

10/10 Excellent

Lester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place. Room was comfortable and very nice. The restaurant was fantastic and I liked the coffee and tea options.
Stayed 7 nights in Jul 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice, clean and private hotel. Our room was topnotch with a nice mountain view. The outdoor hot tubs and fire pits were a nice way to relax at the end of a day of walking and sightseeing. I would definitely go back.
Stayed 3 nights in Sep 2025

8/10 Good

stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Sophie, Cambridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern hotel in quiet location. Amazing roof hot pools and bus stop right outside to get into town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Morgan

Stayed 4 nights in Sep 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Shoshana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. The mountain view room was amazing. Pour over in room coffee each morning on our deck to start the day and hot tub lounge area to end our days. Location is perfect.We liked being out of the main craziness of downtown. Used the free bus pass multiple times to go into town when we wanted(it’s only a 5 min ride). The Sudden Sally restaurant next door is perfect for a good meal or grab n go sandwiches for hiking. The good folk restaurant is also amazing just a bit fancier. The staff are very friendly. I have no complaints about this hotel. We would definitely stay there again!
Stayed 6 nights in Sep 2025

10/10 Excellent

Sooraja

Na
Stayed 1 night in Sep 2025

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about it
Stayed 6 nights in Sep 2025

10/10 Excellent

SHARON ZHI YAO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, charming, convenient. wouldn't hesitate to return!
Stayed 4 nights in Aug 2025

10/10 Excellent

John Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Sep 2025

10/10 Excellent

Steven H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub. Location. Covered parking. Front desk very accessible and friendly.
Stayed 3 nights in Sep 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel
Stayed 2 nights in May 2025

10/10 Excellent

Rengachari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property, especially the hot tub, and the pool area. Impressive restaurant and bar.
Stayed 3 nights in Sep 2025

6/10 Okay

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a nice hotel, but felt overpriced for what it was. The service was fine and the rooms were large and clean, just dated.
Stayed 1 night in Sep 2025

8/10 Good

Pooja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location; clean room; coffee was great! Parking included and convenient
Stayed 7 nights in Sep 2025

10/10 Excellent

Julien, Metn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jachikumar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa like atmosphere was amazing with the mountain view!!!
Stayed 1 night in Sep 2025

8/10 Good

mary anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super cute….everything modern looking and the rooms have everything you need. Reason I wouldn’t return is because the mattresses need to be replaced. Big time. Not comfortable. Pillows were good but the mattress provided a rough night of sleep.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great New Addition to the Banff Lineup

Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When visiting Banff, I highly recommend the Otter
Stayed 3 nights in Sep 2025

8/10 Good

Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Comfy beds. Loved all the Rocky Mountain products. Friendly staff. Would stay again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kamol, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025