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Otter Hotel

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Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Rooftop pool
Breakfast and dinner served
Mountain View King Suite | In-room safe, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪18 min walk‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(41 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(17 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King | In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Banff

Located in Uptown District, Otter Hotel is within a mile (2 km) of popular sights such as Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. This 174-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 8 min walk - 0.4 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff National Park Information Centre - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Shoku Izakaya - ‬20 min walk

About this property

Otter Hotel

Otter Hotel offers a gym, 2 hot tubs, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a fireplace in the lobby.
Guests can expect free WiFi and 50-inch TVs with cable channels. Refrigerators, coffee makers, and hair dryers are other standard amenities.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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$275 nightly
The price is $305
May 13 - May 14
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per day
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Otter Hotel Hotel

Otter Hotel Banff

Otter Hotel Hotel Banff

Frequently asked questions

What can I see within easy reach of Otter Hotel?

This hotel is situated in Uptown District within a short 20-minute walk of Bow River and also 6 minutes on foot from Victoria Glacier. You'll also find Fairmont Banff Springs Bowling Centre and Upper Hot Springs within a short drive.

How much does it cost to stay at Otter Hotel?

As of May 11, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on May 14, 2026 start from $305, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Otter Hotel?

Yes, covered self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Does Otter Hotel feature a casino at the property?

No, Otter Hotel doesn't have a casino.

Will I find an indoor pool at Otter Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

What amenities will couples enjoy at Otter Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a mountain view and a wet bar.

Are there hot tubs at Otter Hotel?

No, there isn't a spa tub at this hotel.

Does Otter Hotel have a restaurant with a breakfast menu?

Yes, Otter Hotel serves breakfast for a surcharge at Good Folk.

Does Otter Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Otter Hotel for a fee of CAD 30 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Otter Hotel?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Otter Hotel?

Yes, some guestrooms at this hotel offer either a balcony and a patio where guests can enjoy mountain views.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1426 out of 1798 reviews
Rating 8 - Good. 238 out of 1798 reviews
Rating 6 - Okay. 93 out of 1798 reviews
Rating 4 - Poor. 24 out of 1798 reviews
Rating 2 - Terrible. 17 out of 1798 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Timothy

Stayed 5 nights in Mar 2026

10/10 Excellent

Andrew

Stayed 3 nights in Feb 2026

10/10 Excellent

Kyle

Stayed 2 nights in Feb 2026

10/10 Excellent

Meghan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful. We loved the fresh coffee you are given when you check-in, and especially enjoyed the rooftop hot tub and sauna!
Stayed 1 night in Feb 2026

10/10 Excellent

Nitya

Stayed 1 night in Feb 2026

8/10 Good

Bridget

Liked: Cleanliness, amenities, property conditions & facilities
The room was great, clean, modern and a good size. The hot pools were great as well as the outdoor area although they did get very busy over the weekend. The gym has enough equipment and the sauna was nice. The staff were pleasant and helpful, I would recommend this hotel to anyone.
Stayed 9 nights in Jan 2026

8/10 Good

Michael

Stayed 4 nights in Jan 2026

10/10 Excellent

Catherine

Stayed 1 night in Feb 2026

8/10 Good

Neelam

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Otter hotel is a beautiful hotel located at the beginning of the Banff strip. The hotel itself is clean, cozy and awesome. However, the staff were unfriendly and lost. The employees working the front desk seem lost and unable to help. We were given a voucher for the restaurant and went to use it before we checked out. When we talked to the worker at the front desk, she said we can use it and they will charge the room. We asked if we can use it after check out and she said yes. Then, when it came time to pay at the restaurant, the manager at the restaurant said they cannot charge the room since we were checked out. We paid the bill and went back to the front desk for proof that we paid and to get refunded. The worker said “oh sorry I accidentally checked you out but we will figure it out on our end.” We said “will there be a refund?” and she said they will figure it out. Then another person from my party said how frustrating it was that there was miscommunication, as they were already unfriendly to begin with. At this point, another receptionist came to take over the situation saying it wasn’t their fault and that it’s the restaurant’s fault. This came across as unprofessional. Additionally, it doesn’t matter who’s fault it was, we just wanted to correct the situation. He then went and argued with the manager of the restaurant. It is not about the money, but the principal of the situation. All members of the hotel should be passing around the same messaging.
Stayed 1 night in Feb 2026

10/10 Excellent

Dilnoor

Stayed 1 night in Feb 2026

10/10 Excellent

Jeffrey

Stayed 2 nights in Feb 2026

10/10 Excellent

Peter

Stayed 1 night in Feb 2026

8/10 Good

alireza

Stayed 4 nights in Feb 2026

10/10 Excellent

Crystalia

Liked: Cleanliness, staff & service, amenities
Great amenities. Rooms are generously sized.
Stayed 6 nights in Jan 2026

10/10 Excellent

Amrit

Liked: Cleanliness, amenities, property conditions & facilities
Good service and good hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

Khushdeep

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room quick check in and awesome view. it has everything you looking for.
view from room
Stayed 1 night in Feb 2026

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor hot tubs, steam room and sauna.
Stayed 1 night in Jan 2026

10/10 Excellent

Elijah

Traveled with partner
Liked: Cleanliness, amenities
The staff were so friendly! Very clean hotel, the pools are absolutely amazing!
Stayed 2 nights in Feb 2026

10/10 Excellent

Shahzeen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived, everything felt thoughtfully designed for comfort, relaxation, and style. The hotel has a modern yet cozy mountain vibe that fits Banff perfectly. One of the highlights of our stay was the hot pool and sauna—a true luxury after a long day of exploring. Clean, well-maintained, and incredibly relaxing, it made our experience feel elevated and special. The rooms were immaculate, comfortable, and beautifully designed, with high-quality finishes and extremely comfortable beds. The staff was friendly, attentive, and genuinely welcoming, always happy to help with recommendations or anything we needed. The location is ideal—close to downtown Banff, restaurants, and attractions—yet still peaceful and quiet. Overall, The Otter Hotel exceeded expectations in every way. I highly recommend it to anyone visiting Banff and would absolutely stay here again.
Stayed 2 nights in Feb 2026

10/10 Excellent

Debbie L

Traveled with group
Liked: Cleanliness, staff & service, amenities
Beautiful clean, spotless room - very welcoming !! With All the amenities that we wanted ! Loved the bed and pillows! The staff were absolutely excellent ! I will say Josh at the Front Desk was so friendly and accommodating, helped us with picking out the complimentary teas from Jolene’s and then later dropped off a lovely Chocolate birthday treat with a card for my Birthday !!I I didn’t know the names of the other two ladies (but they were also helpful). Totally enjoyed up on the rooftop with the hot tubs and the sitting areas with individual fire pits !! Overall a great Birthday Getaway and we will be back !! ❤️👍🎉🥂
Stayed 1 night in Feb 2026

8/10 Good

David

Stayed 3 nights in Jan 2026

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
The staff were incredibly welcoming and knowledgeable, far exceeding our expectations. The hot pools and fireplace areas were fantastic, and the breakfast at the restaurant was delicious. A truly wonderful experience!
Stayed 1 night in Feb 2026

10/10 Excellent

gursharn

Stayed 1 night in Jan 2026

10/10 Excellent

Dmitri

Liked: Cleanliness, amenities, property conditions & facilities
Yes , great place
Stayed 2 nights in Jan 2026

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very courteous and helpful. Like the location. Large bldg with some walkng around to get to our room.
Stayed 1 night in Feb 2026