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Otter Hotel

4.0 star property
Hotel in Banff with 2 hot tubs and a restaurant
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Lobby sitting area
Breakfast and dinner served
Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
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Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(35 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(27 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(11 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Banff

Located in Uptown District, Otter Hotel is a leisurely stroll from sights such as Victoria Glacier and Surprise Corner. This 174-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 6 min walk - 0.4 miles
  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk

About this property

Otter Hotel

Hotel in Banff with 2 hot tubs and a restaurant
Otter Hotel offers a gym, 2 hot tubs, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a fireplace in the lobby.
Guests can expect free WiFi and 50-inch TVs with cable channels. Bathrooms offer rainfall showers and hair dryers. Refrigerators, coffee makers, and safes are other standard amenities.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per day
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

What can I see within easy reach of Otter Hotel?

This hotel is situated in Uptown District within a short 20-minute walk of Bow River and also 6 minutes on foot from Victoria Glacier. You'll also find Fairmont Banff Springs Bowling Centre and Upper Hot Springs within a short drive.

How much does it cost to stay at Otter Hotel?

As of Feb 8, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on Feb 9, 2026 start from $182.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Otter Hotel?

Yes, covered self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Otter Hotel feature a casino at the property?

No, Otter Hotel doesn't have a casino.

Will I find an indoor pool at Otter Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

Is Otter Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as a restaurant and a restaurant bar.

Does Otter Hotel have a hot tub?

Yes, this hotel has 2 spa tubs.

Does Otter Hotel have a restaurant with a breakfast menu?

Yes, Otter Hotel serves breakfast for a surcharge at Good Folk.

Does Otter Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Otter Hotel for a fee of CAD 30 per pet, per day. The property also provides food and water bowls.

Does Otter Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at Otter Hotel?

Yes, some guestrooms at Otter Hotel offer a balcony and may feature mountain views.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1136 out of 1424 reviews
Rating 8 - Good. 187 out of 1424 reviews
Rating 6 - Okay. 68 out of 1424 reviews
Rating 4 - Poor. 17 out of 1424 reviews
Rating 2 - Terrible. 16 out of 1424 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Mariia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, hot tub little bit hot , great location
Stayed 5 nights in Dec 2025

10/10 Excellent

carrie-ann

Business traveler
Liked: Cleanliness, staff & service, amenities
The rooms are beautifully designed, anyone who has sensory disorders or is easily over stimulated will truly enjoy the decor, the layout, and how the room lighting can be adjusted. The textures of the shower floors, the little touches are perfect for anyone on the spectrum
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
I’ll give it 4 stars. First, the room was clean and nice. Perfect for my solo trip. The only inconvenience that I faced during my stay was the short size of the blinds. This is something that another guests were discussing in the pool. My bathroom was facing the other hotel, right in front of their little tables. Even though, I had the blinds closed you could see people trying to see if they could see something. The other thing is that, I love the idea of asking at the main desk for coffee and tea but at least you should leave or include some spoons or something to make a coffee properly on the room. For the rest the hotel was beautiful and peaceful to rest and reset. Thank you so much to everyone for your kindness and hard work. ✨
Stayed 2 nights in Nov 2025

2/10 Terrible

Payal

Stayed 1 night in Nov 2025

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Hot tubs with the mountain view. The staff were very friendly and accommodating
Stayed 1 night in Nov 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities
Great welcoming staff, the room was super clean and very nice with everything. You could possibly need inside. The good folk restaurant is absolutely amazing five out of five.
Stayed 1 night in Nov 2025

10/10 Excellent

Ngan Ying

Stayed 2 nights in Nov 2025

10/10 Excellent

Kianna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hot pools and tea and hot chocolate
Stayed 2 nights in Nov 2025

10/10 Excellent

danmei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very impressive hotel. Quiet and clean. We enjoyed the spring water and good service.
Stayed 3 nights in Nov 2025

10/10 Excellent

BITNA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The room condition, the friendly staff, and especially the hot tub — the perfect temperature, super clean, and with an amazing view. Everything was just perfect!
Stayed 1 night in Nov 2025

10/10 Excellent

Jyoung Sun

Stayed 1 night in Nov 2025

10/10 Excellent

Anastasia

Stayed 1 night in Nov 2025

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay! The hotel was absolutely stunning and Good Folk was our favorite place to eat in Banff. The staff was friendly and helpful and we loved waking up to the view of the mountain each morning. The complementary bus pass was really convenient and much appreciated as well.
Stayed 4 nights in Nov 2025

10/10 Excellent

Iuliia, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Room was clean, staff were welcoming and helpful!!!
Stayed 1 night in Nov 2025

10/10 Excellent

Xiaoyu

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are spacious and new. The outdoor hot pools and Sauna are a highlight. The only complaint is that the A/C is LOUD. And it kick starts at random hours throughout the night. I wish a hotel as new as this would have a better A/C system that doesn’t sound like those of a rundown motel.
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Stayed 1 night in Oct 2025

10/10 Excellent

Morgan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing EVERYTHING!
Stayed 2 nights in Oct 2025

10/10 Excellent

Kasandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, staff were incredibly accommodating. We were staying for our honeymoon and loved all the special touches the staff made for us! We didn’t want to leave! The hot tubs had the most incredible view and so relaxing. Loved everything about our stay!
Stayed 1 night in Oct 2025

8/10 Good

Elizabeth

Stayed 3 nights in Nov 2025

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere, the hot tubs were so nice.
Stayed 1 night in Oct 2025

10/10 Excellent

daria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Our stay at this hotel was absolutely wonderful! Check-in was super easy, and parking was free, which made everything very convenient. It was really simple to access our room. The room itself was spacious, warm, and cozy. We stayed on what’s technically the second floor, but it felt like a ground floor since our balcony opened to the back of the hotel — it was quiet and peaceful, perfect for relaxing. We had such a great rest! The shower had all local, eco-friendly shampoo and body wash, which I really appreciated. The room also had a kettle and a fridge, so I could enjoy my warm tea every day. The smart TV was a nice bonus too. The hotel has a beautiful hot tub and lounge area with one of the most incredible views I’ve ever seen. The restaurant downstairs was also amazing — we had an excellent breakfast there. The staff were super friendly and attentive, and everything about our stay was perfect. I’m really happy I chose this hotel and would absolutely stay here again!
Stayed 3 nights in Nov 2025

10/10 Excellent

adam

Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Stayed 5 nights in Oct 2025

4/10 Poor

Kimberly

Traveled with family
Liked: Cleanliness, property conditions & facilities
Elevator wasn’t working we had big luggage’s to take down to the parking lot, there’s no available staff to help out was ridiculous.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sharon

Stayed 2 nights in Oct 2025