See all properties

Otter Hotel

4.0 star property
Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
VIP Access

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Rooftop pool
Mountain View King Suite | Mountain view
Lobby sitting area
Breakfast and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

8.8 out of 10
Excellent
(13 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Mountain View King Suite

8.6 out of 10
Excellent
(7 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(5 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Banff

Located in Uptown District, Otter Hotel is within a mile (2 km) of popular sights such as Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. This 174-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile
  • Tunnel Mountain - 7 min drive - 0.9 miles
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 1.9 miles

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
Otter Hotel offers a gym, 2 hot tubs, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a fireplace in the lobby.
Guests can expect free WiFi and 50-inch TVs with cable channels. Bathrooms offer rainfall showers and hair dryers. Refrigerators, coffee makers, and safes are other standard amenities.
2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French

Similar properties

Rooftop pool

Hotel Canoe and Suites

  • Hot Tub
  • Pet friendly
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 1,584 reviews
$546 nightly
The price is $595
Aug 24 - Aug 25
Total includes taxes and fees
Hotel Canoe and Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 30 per pet, per day
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

What can I see within easy reach of Otter Hotel?

This hotel is situated in Uptown District within a short 20-minute walk of Bow River and also 6 minutes on foot from Victoria Glacier. You'll also find Fairmont Banff Springs Bowling Centre and Upper Hot Springs within a short drive.

How much does it cost to stay at Otter Hotel?

As of Aug 7, 2025, prices found for a 1-night stay for 2 adults at Otter Hotel on Aug 17, 2025 start from $632.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Otter Hotel?

Yes, covered self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does Otter Hotel feature a casino at the property?

No, Otter Hotel doesn't have a casino.

Will I find an indoor pool at Otter Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

What amenities will couples enjoy at Otter Hotel?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as a restaurant and a restaurant bar.

Are there hot tubs at Otter Hotel?

Yes, this hotel has 2 spa tubs.

Does Otter Hotel have a restaurant with a breakfast menu?

Yes, Otter Hotel serves breakfast for a surcharge at Good Folk.

Does Otter Hotel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Otter Hotel for a fee of CAD 30 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Otter Hotel?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Otter Hotel?

Yes, some guestrooms at Otter Hotel offer a balcony and may feature mountain views.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 499 out of 636 reviews
Rating 8 - Good. 89 out of 636 reviews
Rating 6 - Okay. 33 out of 636 reviews
Rating 4 - Poor. 6 out of 636 reviews
Rating 2 - Terrible. 9 out of 636 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a great hotel that was located 0.9 miles from downtown Banff—very walkable location to restaurants and shops. The hotel was immaculate and the staff were very friendly. The new restaurant in the lobby was also excellent!
Stayed 4 nights in Jun 2025

10/10 Excellent

Kristine Mae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in downtown Banff—close to shops and restaurants. Loved the indoor parking, free bus passes, and the bus stop is just right outside the hotel. Getting around town super easy. Clean, comfortable, and convenient. Excellent customer service. Would definitely stay again!
Stayed 3 nights in May 2025

10/10 Excellent

YYY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view in hot tub
Stayed 2 nights in May 2025

10/10 Excellent

Andrea Ignacio, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The staffing was amazing, everyone super friendly and helpful. Nice coffee and tea being offered on a daily basis in sustainable bags, so cool. Easy and safe parking, beautiful hotel with picturesque view of the mountains and cozy balcony. Would definitely stay there again and recommend it.
Stayed 3 nights in May 2025

10/10 Excellent

Bailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel with an outstanding atmosphere.
Stayed 2 nights in May 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here so much and can’t wait to return!
Stayed 5 nights in Apr 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Shijie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Kevin

Liked: Cleanliness, room comfort

New but has a way to go

This property has potential mostly due to the roof hot tub. But it was clear that it was opened. Maybe a bit too soon. We tried to order room service and we could only do pick up and when I arrive to pick up breakfast, they handed me a very hot plate with no cover to carry through one building into a second building. The cover for our blind in the bedroom, fell off and hit my husband in the head, and there are no signs anywhere. When you’re pulling into the underground parking, you have no idea if you’re supposed to go left or right. And it was only on our last day that we realize we didn’t have to go outside to come into the main building to go to the hot tub area. I think it’s a beautiful resort. But was not worth the money. We paid extra to have Mountain View and were in the building behind the main building (building 2). We only had a tiny view of the mountain in between two other buildings.
Stayed 1 night in Apr 2025

8/10 Good

Kusum

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The bathroom faucets are small for the size of the sink. Ironing board and iron are not already in the room, but they did bring it up to me quickly. Sometimes front desk was busy with only one person working the counter with new customers, all I needed was to call for a cab but had to wait a bit longer before the staff could do that as they were busy. But the front desk staff were amazing, great food and service at Good Folk. Parking was easy and safe. Overall a great experience at the Otter.
Stayed 3 nights in May 2025

10/10 Excellent

andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here, was very nice and loved the rooftop hot tub. Restaurant was super nice and friendly staff. I would def stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Bindu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very relaxing.
Stayed 1 night in May 2025

10/10 Excellent

Cheuk Man Cherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, we definitely enjoy the stay especially the hot pool. Staff provided great service and hospitality. We loved that the hotel provides high quality waste free drink options with tea and coffee. Shampoo, body wash and lotion also of high quality local brand. Will visit again and recommend family and friends!
Stayed 2 nights in Apr 2025

10/10 Excellent

Garry

Stayed 1 night in Apr 2025

10/10 Excellent

joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband said 3x that he likes the Otter better than the Fairmount Banff Springs Hotel! The reason I choose the Otter was because of one woman's review that said the rooftop fires and hot pools made all the difference and she was so right!! The 4 rooftop fires are lit from 7 am to 11 pm; heaven!! The 2 large pools and 4 fires face Cascade mountain; stunning! The entire floor of the outside rooftop deck has heated floors; amazing!! We enjoyed the hot pools and jets ( you have to puch a buttom to trigger the jets), the rooftop fires, the oversized lounge chairs and the breathtaking views. The morning we checked out we enjoyed a rooftop picnic and it was quiet, magical and memorable! The rooms are super contemporary; I could have been in Scandinavia. The lobby fire was super huge and another big plus. Thank you, Alicia from Czech andFront Desk Supervisor Fredy from Columbia were realy lovely giving us early check in and late check out!! Thank you so much!! PS The hand made Canadian Rocky Mountain Soaps in lemon grass were adficting!!
Stayed 1 night in May 2025

10/10 Excellent

Lucia

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Fraser

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but not completely as advertised

Comfortable room, great hot pool facilities, and the coffee/tea system was better than most hotels. Only reason I’m marking down the hotel was due to there not being functioning EV chargers as advertised. Was told I could use the neighbouring sister hotels units, but those were not connected to the network. Not great when part of the selection process is on the basis of perceived charger availability.
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Stayed 1 night in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend staying here.
Stayed 2 nights in May 2025

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great luxury lodge, great amenities, great customer service. I want to give a big shoutout to Mr Troy- from checking us in with great manners and offering us all available services, to helping answer any questions we have. Would definitely recommend the stay! Not to mention walking distance to downtown
Stayed 3 nights in May 2025

10/10 Excellent

David, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Otter hotel is very nice and modern. The amenities were amazing; the staff are very friendly. I will be planning another stay at the Otter in the future.
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 3 nights in Apr 2025

10/10 Excellent

Nian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
provide free transit ticket nice tea and coffee in room
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025