The property was fine until TS Ian came on Thursday 9/22. My niece came and told me there was water coming in from the bathroom ceiling in the 2nd floor bathroom, one that is shared with another bedroom. I emailed the office and left a message about the leak. I called the next day and spoke to a rep who said someone would call me back. Never received a call. Friday night, 9/30, the kitchen ceiling started to leak ( constant stream of water from the ceiling). Now I have a partially collapsed bathroom ceiling with black mold and a new leak in the kitchen. Still no word from anyone regarding this matter. I've included my email thread for your review. Vacasa
Oct 3, 2022, 1:20 PM (9 days ago)
to me
Hello
Thank you for your email!
We apologize for the delayed response, we are currently back logged and answering as quickly as possible!
We have reviewed your reservation and per previous notes we notified our local team of the leak!
The latest update received on 10/2/22 is that our local team is needing to contact a vendor and our owner!
We see you have completed your stay and we have forwarded your email to our local team!
We appreciate you letting us know and apologize we did not have an update prior to your check out!
Please let us know if you have any questions!
Best wishes!
On October 1, 2022, 1:57 pm, wrote:
I never received any assistance with these issues. I called yesterday (9/30) and I was told someone would call me back. No one did, In the meantime, part of the bathroom and bedroom ceiling fell, exposing black mold. The kitchen ceiling started to peel, also.
With the storm, some siding by the kitchen sliders (which really need the tracks cleaned!) came off the house and was hanging.
On Sat, Oct 1, 2022 at 10:56 AM Vacasa wrote:
Hello
We apologize for the delayed correspondence, even after experiencing exceptionally high call and email volumes. Vacasa is always committed to communicating with our guests as quickly as possible. We sincerely apologize for the trouble. It appears here that you have already received assistance with this issue. We will immediately contact you as soon as we get the information we need
Please let us know if you have any additional questions or concerns. If you require immediate assistance, please, call 1.800.336.4853 (available 24/7) to speak to a Cu