2/10 Terrible
Chantell R.
Jul 25, 2022
Disliked: Cleanliness
Upsetting
For the amount of money spent in our favorite place in the world we expected to run seamless as every year has. We were told we would be notified if early check in was available and never was notified! We showed up early and was able
to gain access to the home. Upon arrival the home had numerous broken items, furniture etc and the house was left filthy but had a note from the cleaning staff that it was a clean and to enjoy our stay. We made numerous attempts to reach out about the broken items and the cleanliness of the home. Day four into the stay someone reached out but stated to return the call within a few mins as they would be off for a few days. We called back and received the answering machine and didn’t receive a return call back during the remaining days of our stay! The pool was previously flooded a few weeks prior to our stay which left the pool lights and some of the amenities non working along with the pool pumping system. The outdoor shower was left with a foot and a half of sand that my mother shoveled out herself so she can enjoy her outdoor shower without becoming all sandy. The house is very outdated and un-maintenanced. For the the amount of money spent I would take my business else where and highly do not recommend booking through vacasa even though we booked via vrbo who utilized vacasa for this home.
Minus the house of course the obx was breath taking as always and will forever hold a special place in our hearts!
Chantell R.
Stayed 7 nights in Jul 2022