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Extended Stay America Wilmington - New Centre Dr

2.5 out of 5.0

Recent guest reviews

I was uncomfortable when I could not find the entrance to the lobby. It was not very bright to direct you to the lobby and the staff was very rude.

This has to be the worst hotel I've stayed in in a very long time. My shoes stuck to the floor you could hear your fingers pull away from the door knob the first room smelled like cigarette smoke so bad I had asked to change rooms. I'm not sure where this renovation took place they speak of but it certainly isn't in the rooms.

We walked in to a dirty lobby. The room smelled of urine so strong and the floor was sticky. The toilet was moldy and the ceiling was peeling. The fully equipped kitchen was empty...not even a plastic cup. If you want clean towels you have to bring your dirty towels to the desk and exchange them. And lastly, they don't have daily housekeeping. Definitely will never return here!

My stay at Extended Stay was a pleasurable stay simply because of the front desk staff namely Ms. Vivian. Wonderful personality, Courteous, Kind. Was having a terrible day and Ms. Vivian hasC wonderful sense of humor

We were forced to change rooms due to the dirty bathroom and linens. The second room was cleaner, but the bed sheets were still dirty, and the comforter had a cigarette burn (non-smoking room).

Only good thing about this establishment... It's close to food and 2 strip malls.

I paid on orbitz for the hotel when I got there I had one of the rudest staff members I ever came across. She was smoking a cigarette outside and asks me for my last name. There was nothing to indicate she was staff not did she identify hersel. She then let's me in goes behind the counter and asks my last name. I tell her and she said she did not have a reservation and she was sold out. I said I prepaid. I have a reservation number. She did not care. Said I had to call orbitz who was no help and had to be on the phone with them Til 5am before I finally got a room. Worst expierience ever.

One of the best hotels I have ever stayed in. The room was very clean, newly renovated, and in a great location. The front desk clerk, Vivian was extremely helpful, friendly and considerate. The combination of the great condition of the room and the wonderful staff made for an unforgettable stay. Will definitely return in the future.

Great for a long or short stay. The staff is very friendly and accomidating. Room is clean and comfy. Wish they had a bigger breakfast selection but thats not readon enough to take a star away. If you're looking for a place to stay when visiting or in transition moving homes, stay here. Its affordable too! And safe!

We enjoyed the stay at this hotel! We enjoyed going to the mall and it was very close to the hotel! We also liked going to Carolina and wrightsville beach! Thank you for making our stay in Wilmington pleasurable! We will be coming back soon!

We booked this hotel because it is pet friendly with a modest pet fee. It was a very enjoyable stay, in a clean room that suited all of our needs. I was particularly thankful for how sweet and accommodating the hotel was with our dog. We would definitely stay here again.

My favorite local getaway! The staff is wonderful they make you feel right at home. The rooms were clean, it was very peaceful, and again, the staff is awesome!

My stay was what I anticipated . The staff is friendly but their are very few. The room was older and not as clean as it could have been. The noise levels where to be expected as this hotel houses many construction crews on long term assignment . If you are not an early riser this place won't work .

The location of the hotel is great being minutes from the mall, beach and downtown. Staff was very friendly and helpful. I would definitely stay here again or recommend to others.

I had a great stay here but would bring my own pillow next time.

We lost a reservation at another hotel because we were laye leaving home. This was better than the orginal reservation.

Great rate. Like having a kitchen. Good location. Would stay there again.

Not sure how helpful my review will be as I was just there for a one night stay. Had hoped to cool my heels at a pool when I got there, but they don't have one. Thought I had read there was one when I booked the hotel. No big deal. Room is nice. Cool little kitchen when you walk in the door. Nice firm bed, LG flat screen, internet was nice and fast (with the option to go faster if you cough up some money). There are laundry services down the hall should you need to do a load. Price is just enough to where you're not breaking your bank but you're also not sharing the hotel with creepy people (always a plus).

I enjoyed my first 2 nights at this hotel so I decided to stay and pay the extra $20 instead of moving to a hotel in a better location (for me and my extended plans). The staff was great and would definitely recommend this hotel to people looking to stay a few days and need quiet time. I wasn't bothered and although I could hear people coming and going from their rooms it wasn't a big deal.

Staff was extremely helpful and friendly. Room had everything we needed - full sized fridge, microwave, coffee maker, sink and stovetop in the kitchen area. Room was spacious. Hotel is pet friendly with a.very.reasonable pet fee of $25. The bathroom was a bit small, but functional. The location was phenominal. We were within 10 minutes.of reataurants, UNCW, and downtown/river front. Would recommend.

4929 New Centre Dr Wilmington NC

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within 2 miles (3 km) of University of North Carolina at Wilmington, Extended Stay America Wilmington - New Centre Dr places you within a few miles (5 km) of Hugh Macrae Park. This 104-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. In central Wilmington, the hotel is also close to Jungle Rapids Family Fun Park and Mayfaire Town Center.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Extended Stay America Wilmington - New Centre Dr features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofabed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Extended Stay America Wilmington - New Centre Dr

Everyone (9) Couples (7) Business (6) Family (13) Other (4) Friends (4)
1

the entrance

Everyone

I was uncomfortable when I could not find the entrance to the lobby. It was not very bright to direct you to the lobby and the staff was very rude.

By , from North Carolina on Oct 24, 2017

Review comment responded on Oct 26, 2017

We truly care about ensuring the comfort of all our guests, so we apologize that we fell short and for the inconvenience you had with our service and facilities. We have made a note of your feedback as it shows us the scope of improvement. We hope you will give us another chance so that we can provide you with the kind of hospitality you deserve. Sincerely, Hotel Management

1

afraid to take my shoes off

Everyone

This has to be the worst hotel I've stayed in in a very long time. My shoes stuck to the floor you could hear your fingers pull away from the door knob the first room smelled like cigarette smoke so bad I had asked to change rooms. I'm not sure where this renovation took place they speak of but it certainly isn't in the rooms.

By , from minneapolis, MN on Sep 25, 2017

Review comment responded on Sep 27, 2017

Lee, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We regret and hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management

1

horrible

Everyone

We walked in to a dirty lobby. The room smelled of urine so strong and the floor was sticky. The toilet was moldy and the ceiling was peeling. The fully equipped kitchen was empty...not even a plastic cup. If you want clean towels you have to bring your dirty towels to the desk and exchange them. And lastly, they don't have daily housekeeping. Definitely will never return here!

By , from massachusetts on May 1, 2017

4

knowledgeable, courteous, kind, professional

Everyone

My stay at Extended Stay was a pleasurable stay simply because of the front desk staff namely Ms. Vivian. Wonderful personality, Courteous, Kind. Was having a terrible day and Ms. Vivian hasC wonderful sense of humor

By on Mar 3, 2017

2

dirty

Everyone

We were forced to change rooms due to the dirty bathroom and linens. The second room was cleaner, but the bed sheets were still dirty, and the comforter had a cigarette burn (non-smoking room).

By on Jan 16, 2017

2

only good thing about this establishment....

Everyone

Only good thing about this establishment... It's close to food and 2 strip malls.

By on Nov 20, 2016

1

i never got in

Everyone

I paid on orbitz for the hotel when I got there I had one of the rudest staff members I ever came across. She was smoking a cigarette outside and asks me for my last name. There was nothing to indicate she was staff not did she identify hersel. She then let's me in goes behind the counter and asks my last name. I tell her and she said she did not have a reservation and she was sold out. I said I prepaid. I have a reservation number. She did not care. Said I had to call orbitz who was no help and had to be on the phone with them Til 5am before I finally got a room. Worst expierience ever.

By on Jul 21, 2016

5

great room!

Everyone

One of the best hotels I have ever stayed in. The room was very clean, newly renovated, and in a great location. The front desk clerk, Vivian was extremely helpful, friendly and considerate. The combination of the great condition of the room and the wonderful staff made for an unforgettable stay. Will definitely return in the future.

By , from Wilmington, NC on Feb 17, 2016

5

very convenient location, super friendly staff

Everyone

Great for a long or short stay. The staff is very friendly and accomidating. Room is clean and comfy. Wish they had a bigger breakfast selection but thats not readon enough to take a star away. If you're looking for a place to stay when visiting or in transition moving homes, stay here. Its affordable too! And safe!

By on Feb 11, 2016

5

family trip

Families

We enjoyed the stay at this hotel! We enjoyed going to the mall and it was very close to the hotel! We also liked going to Carolina and wrightsville beach! Thank you for making our stay in Wilmington pleasurable! We will be coming back soon!

By on Aug 20, 2015