Stains on the wall, sticky floor, large check-in queue, no hooks for towel or clothes in the bathroom. The breakfast was bad. One from two elevators got stuck, the stairs were dirty. And the fire alarm at 2 a.m. added negativity to the overall picture.
Its okay, clean
The air conditioner wouldn’t turn on, no type of reimbursement couldn’t even switch the room
Very clean and quiet. The staff is very nice I would recommend anyone if you visit North Carolina and the prices just right
Failed to let us know they didn’t have a generator while booking two rooms one for my 76 year old grandmother prior to booking for the hurricane. Didn’t come check on guest once power went out or nothing.
front desk was very nice and helped me with everything had a good experience, definitely will be coming back
Staff was friendly. That’s it. That’s all I liked about it. My room was dirty, comforter was full of stains and my bathroom wasn’t clean at all. The water backs up and there was dirt in the bottom of the tub. I went downstairs to get fresh linen and the response was, “Don’t sleep under the covers at hotels. We only wash the comforters once per week, if that.” What kind of foolishness is that? He decided putting me in another room would solve the issue, but how do I know that room has clean linen? I won’t stay here again. For $90 I shouldn’t have had to request clean linens.
Everything was good but there was a guest that that had there kid running around the halls
Was overall good. Breakfast was very good The staff was friendly and courteous
Very pleasant stay, comfortable bed, enough towels were already in the rooms and the staff was friendly.
I booked this hotel under the impression that it was pet friendly and found out once we got there from out of town that it was NOT pet friendly. The lady working ended up calling the manager and having to call the owner but they allowed us to pay the penalty fee to have the dogs there. If you're not pet friendly, that's fine but do not advertise that you are.
Lots of construction around. Not a good location. The pool closed at 9, way to early. The hotel itself needed a lot of updating. Overall it was ok.
Es un hotel remodelado y con instalaciones muy viejas, el inmueble huele a desinfectante y cuando se va esel olor empieza a oler a cigarro, pagué mucho por lo que recibí ($114dlls por la noche), si piensa pasar una noche, esta bien, pero mas de eso yo buscaría otro. Las camas estan chicas.
Located 1.1 mi (1.8 km) from University of North Carolina at Wilmington, Comfort Inn University is within a 10-minute drive of other popular attractions like New Hanover County Arboretum. This hotel has 146 rooms and welcomes guests with conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.
Free self-serve breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Comfort Inn University's 146 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and ironing boards.
Renovated in 2016, Comfort Inn University offers a 24-hour fitness center, free WiFi in public areas, and a meeting room. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Stains on the wall, sticky floor, large check-in queue, no hooks for towel or clothes in the bathroom. The breakfast was bad. One from two elevators got stuck, the stairs were dirty. And the fire alarm at 2 a.m. added negativity to the overall picture.
Its okay, clean
We appreciate your feedback about your recent experience in our hotel. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We hope to see you again when your travels bring you back to the area!
The air conditioner wouldn’t turn on, no type of reimbursement couldn’t even switch the room
We appreciate that you've taken the time to share with us regarding our air conditioner as well as our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
Very clean and quiet. The staff is very nice I would recommend anyone if you visit North Carolina and the prices just right
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
Failed to let us know they didn’t have a generator while booking two rooms one for my 76 year old grandmother prior to booking for the hurricane. Didn’t come check on guest once power went out or nothing.
Thank you so much for bringing to our attention the issues that you encountered with our facilities. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
front desk was very nice and helped me with everything had a good experience, definitely will be coming back
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
Staff was friendly. That’s it. That’s all I liked about it. My room was dirty, comforter was full of stains and my bathroom wasn’t clean at all. The water backs up and there was dirt in the bottom of the tub. I went downstairs to get fresh linen and the response was, “Don’t sleep under the covers at hotels. We only wash the comforters once per week, if that.” What kind of foolishness is that? He decided putting me in another room would solve the issue, but how do I know that room has clean linen? I won’t stay here again. For $90 I shouldn’t have had to request clean linens.
Thank you for sharing the details about your recent visit. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I want to apologize for the housekeeping and maintenance issues that you experienced when staying with us.
On behalf of our entire staff, we thank you for your business and for rating your experience.
Everything was good but there was a guest that that had there kid running around the halls
Thank you for your review and for your valuable feedback. We are glad to hear the your enjoyed your visit and hope to see you again soon.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.