The room was wet!!!! There is a problem with the bathtub faucet....and the room was all humid and hot.
Found 3 roaches. One on my suitcase, one woke me up one morning by crawling on me and a third one crawling on my things in the bathroom. The front desk attendant said I shouldn’t let that scare me away from staying again. Have yet to see any money put back on my card.
The hotel was clean and the people went over backwards to make our stay great. The room was beautiful and the bed comfortable. Bora offered to carry our luggage for us and gave us the best room available. Every time I go to Williamsburg in the future I am definitely staying here. If you are booking a room in Williamsburg you can not go wrong at this hotel.
The room was not very clean, there were stains on the ceiling and walls, and the WiFi internet never worked properly.
Nothing positive to say - rooms were all outside units. Outdated and worn out furniture. LOUD train all night.
Decent for the price. Things were a little run down and could use some updating/better care. The fitness center was very low quality, none of the treadmills were usable.
Near railroad, outside parking area looks ghetto, room furnitures worn and showing.
Nice hotel and very nice staff, breakfast could use a little sprucing up.
non smoking but had to walk down a dark outside hallway with people smoking to get to my room. Had to fix the locks on my sliding glass door so it would lock. The phone did not work. Room was dusty. Sofa was worn and ripped on the arms. Bathroom floor was dirty and had hairs on the floor. Bed was not comfortable. Mattress felt years old. It was just BAD!!!! Stay away
I was bit by a spider while sleeping in my room. Killed spider and had to cut my vacation short to go to doctor. And my is still swollen. Terrible stay.
The hotel itself wasn't terrible, but the shower pressure was poor. The hair dryer in the bathroom kept overheating and cutting off. There were other guests running up and down the hallway outside of our room all hours of the night. Some of the staff spoke no English at all so asking for anything was difficult.
Very convenient to the Outlet. When we booked the room, we did not realize the hotel room doors were on the outside of the building, which made it feel more like a motel, than hotel. Wished there could have been more full size towels and wash cloths. We showered when we arrived and again in the morning. The tub is missing matting strips, which made taking a shower a slippery experience. I did report that to the Supervisor, who was very, very kind to us upon arrival and departure. Overall, the room was very comfortable, cool, and the bed slept well. Oh, the lighting in the hallways is almost none. There are several areas when bulbs need to be replaced.
next door to a resturant we wanted to visit, perfect location for why we traveled
Booked a room two weeks in advance for a King room. Got to the hotel around 5pm to be told that the maids were gone for the day and my room was not clean. I was offered a room with 2 double beds for my husband and I. Beds were very hard and cramped.
Great price for the room. Exceeded my expectations. Very roomy and comfortable beds. Breakfast was good also.
The room did not look anything like the website. The website looked updated, bright and clean. The website was the reason i picked the hotel.
My family and I (total of 5 people) stayed at the Quality Inn in Williamsburg, VA. We had 2 full size beds and a sleeper sofa in the room which accommodated everyone on the trip. We chose Quality Inn because I have a 5 lbs Yorkie that we took on the trip and this hotel was pet friendly. The room seemed fine at first glance, however, we found small stains on the sheets that resembled dried blood. The comforter on both beds felt damp to the touch and the toilet was not cleaned well. We called down to the front office and they sent someone to change the sheets immediately. We tried to get comfortable and settle in and then we heard a lot of arguing going on. Apparently, this particular hotel is a host for foreign exchange students. Unfortunately, the students were breaking rules by drinking and smoking by the pool which was directly in front of our room. The hotel manager was engaged in a dispute with the students that got a little loud. Although the room was not as clean as we had hoped for, we dealt with it because we were only in town for a short period of time. There was one particular staff worker that was sweet as could be. Unfortunately I don't remember her name but she was very proactive and very friendly. She brought us towels, she learned my nephews name and checked in on us regularly! She was awesome! The hotel also offered hot breakfast each morning which was WONDERFUL. Our first morning there we had French toast, eggs, sausage, coffee, cereal, and oatmeal! The breakfast was great! I'm not certain that we would choose to stay there again. None of us could get completely comfortable because the room just didn't feel right.
Williamsburg Premium Outlets is a short stroll from Quality Inn & Suites Williamsburg Central, and other popular attractions like Colonial Williamsburg are within a few miles (5 km). This 165-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. At the end of the day, unwind with a drink at the bar/lounge.
The 165 rooms have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. 25-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.
At Quality Inn & Suites Williamsburg Central, guests have access to a fitness center, free WiFi in public areas, and a meeting room. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
The room was wet!!!! There is a problem with the bathtub faucet....and the room was all humid and hot.
Ricky, You are a valued guest, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to meet or exceed your expectations. I apologize for any discomfort you encountered during your recent stay with us. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are making renovations and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Georgia Salih General Manager Quality Inn and Suites
Found 3 roaches. One on my suitcase, one woke me up one morning by crawling on me and a third one crawling on my things in the bathroom. The front desk attendant said I shouldn’t let that scare me away from staying again. Have yet to see any money put back on my card.
I would like to thank you Gwendolyn for taking the time to complete this review. On behalf of all the staff at Quality Inn & Suites, we would like to apologize for any inconvenience or discomfort you experienced at our Property. We have reviewed your complaints with our staff and all of the problems are being addressed. Appropriate action has been taken so this problem will not repeat itself. We do hope you give us another chance to exceed your expectations. Sincerest apologies, Georgia Salih General Manager
The hotel was clean and the people went over backwards to make our stay great. The room was beautiful and the bed comfortable. Bora offered to carry our luggage for us and gave us the best room available. Every time I go to Williamsburg in the future I am definitely staying here. If you are booking a room in Williamsburg you can not go wrong at this hotel.
Barbara, I am delighted to hear that you enjoyed your stay and I appreciate the time and patience it takes to write to us with your valued opinions. I also thank you for choosing us to stay with. We look forward to serving you again and hopefully, that will be soon. We hope to become your new vacation spot. Again thank you for your time and valued opinion. Warm Regards, Georgia Salih
The room was not very clean, there were stains on the ceiling and walls, and the WiFi internet never worked properly.
Thank you for taking the time to share your experience with us. I am concerned that we did not meet or exceed your expectations. I would personally like to apologize for not fully meeting your expectations and for any discomforts that you experienced during your stay with us. I have shared your feedback with our entire staff to ensure we handle these types of situations better in the future. We are dealing directly with these issues to avoid any other problems of this type in the future. We have been renovating and making the changes needed to make you the customer feel appreciated. Again thank you for your valuable time and feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Williamsburg. Sincerely, Georgia Salih, General Manager
Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed your stay with us. I am also concerned that we did not fully exceed your expectations. I would personally like to apologize for not fully meeting your expectations and for any discomforts that you experienced during your stay with us. I have shared your feedback with our entire staff to ensure we handle these types of situations better in the future. We have been renovating and making the changes needed to make you the customer feel appreciated. Again thank you for your valuable time and feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Williamsburg. Sincerely, Georgia Salih, General Manager
Nothing positive to say - rooms were all outside units. Outdated and worn out furniture. LOUD train all night.
M, Thank you for taking the time to share your experience with us. I am concerned that we did not meet your expectations. I would personally like to apologize for not meeting your expectations and for any discomforts that you experienced during your stay with us. I have shared your feedback with our entire staff to ensure we handle these types of situations more carefully and differently in the future. Again thank you for your valuable time and feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Williamsburg. Sincerely, Georgia Salih, General Manager
Decent for the price. Things were a little run down and could use some updating/better care. The fitness center was very low quality, none of the treadmills were usable.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I would like to share that we are currently making renovations and I sincerely hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Georgia Salih, Hotel Manager
Near railroad, outside parking area looks ghetto, room furnitures worn and showing.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I would like to share that we are currently making renovations and I sincerely hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerly, Georgia Salih, Hotel Manager
Nice hotel and very nice staff, breakfast could use a little sprucing up.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are delighted you enjoyed your stay. Please come see us again soon, we hope to exceed your expectations. Warm requards, Georgia Salih, Hotel Manager
Dear Valued Customer, I am delighted to hear that you enjoyed your stay with us. I would like personally to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We all enjoy you coming here every week. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Georgia Salih General Manager