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Blue – A Modern Hotel, an Ascend Collection Hotel

Property class: 2.5

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Photo gallery for Blue – A Modern Hotel, an Ascend Collection Hotel

Lobby
Front of property
Desk, laptop workspace, blackout drapes, iron/ironing board
Coffee service
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
  • Laundry

Explore the area

View in a map
1080 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Shops
    ‪8 min walk‬
  • Place, Cinemark West Springfield 15
    ‪11 min walk‬
  • Place, Olympia Ice Center
    ‪15 min walk‬
  • Airport, Springfield Union Station (ZSF)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Corner

Standard Room, 1 King Bed, Non Smoking, Corner | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

West Springfield

Blue – A Modern Hotel, an Ascend Collection Hotel places you within a leisurely stroll of Riverdale Shops and Cinemark West Springfield 15. This 116-room hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking. Located centrally in West Springfield, it's connected to the convention center and also close to Olympia Ice Center and Connecticut River.

What's nearby

  • Riverdale Center - 3 min walk - 0.2 miles
  • Riverdale Shops - 8 min walk - 0.5 miles
  • Cinemark West Springfield 15 - 11 min walk - 0.6 miles
  • Q Pin 2's - 11 min walk - 0.6 miles
  • Olympia Ice Center - 15 min walk - 0.8 miles

Getting around

  • Springfield Union Station - 12 min drive
  • Logan International Airport (BOS) - 103 min drive

Restaurants

  • ‪Wood-N-Tap - ‬8 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Burger King - ‬7 min walk
  • ‪Dunkin' - ‬4 min drive

About this property

Blue – A Modern Hotel, an Ascend Collection Hotel

Renovated in 2025, Blue – A Modern Hotel, an Ascend Collection Hotel offers a 24-hour gym, free WiFi in public areas, and coffee in a common area. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a computer station, express check-out, and free newspapers.
42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and slippers. Coffee makers, free local calls, and ironing boards are also standard.
Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator (38 inch wide door)
  • Grab bar in shower (32 inches high)
  • Grab bar near toilet (32 inches high)
  • Handrails in stairways (32 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Built in 1974
  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - August 2025

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 4 percent for credit card payments
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 20 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • A damage deposit of USD 250 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0001113250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0001113250.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

Frequently asked questions

Is free cancellation available at Blue – A Modern Hotel, an Ascend Collection Hotel?

Blue – A Modern Hotel, an Ascend Collection Hotel offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Blue – A Modern Hotel, an Ascend Collection Hotel?

As of Apr 21, 2026, prices found for a 1-night stay for 2 adults at Blue – A Modern Hotel, an Ascend Collection Hotel on May 20, 2026 start from $142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Blue – A Modern Hotel, an Ascend Collection Hotel?

This hotel is located in West Springfield, a short 14-minute walk from Olympia Ice Center and also 9 minutes on foot from Riverdale Shops. You'll also find MGM Springfield and Naismith Memorial Basketball Hall of Fame within a short drive.

Does Blue – A Modern Hotel, an Ascend Collection Hotel feature a casino at the property?

No, Blue – A Modern Hotel, an Ascend Collection Hotel doesn't have a casino.

Will I find an indoor pool at Blue – A Modern Hotel, an Ascend Collection Hotel?

No, there is no indoor pool at this hotel.

Does Blue – A Modern Hotel, an Ascend Collection Hotel have a restaurant with a breakfast menu?

No, Blue – A Modern Hotel, an Ascend Collection Hotel doesn't have a restaurant that serves breakfast.

Will Blue – A Modern Hotel, an Ascend Collection Hotel allow pets to stay for free?

No, pets aren't allowed at Blue – A Modern Hotel, an Ascend Collection Hotel though service animals are welcome.

Where is the closest airport to Blue – A Modern Hotel, an Ascend Collection Hotel?

The closest major airport to Blue – A Modern Hotel, an Ascend Collection Hotel is Springfield Union Station (ZSF), which is 4.3 mi away (9 minutes by car). Another top airport is Westfield, MA (BAF-Barnes Municipal), which is located 13.2 mi away (28-minute drive).

Blue – A Modern Hotel, an Ascend Collection Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 150 out of 179 reviews
Rating 8 - Good. 14 out of 179 reviews
Rating 6 - Okay. 9 out of 179 reviews
Rating 4 - Poor. 3 out of 179 reviews
Rating 2 - Terrible. 3 out of 179 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tangala

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless Both Sara and Michael were very helpful and professional. They made us feel very welcome. The cookies and muffins upon arrival along with the coffee were a hit
Stayed 2 nights in Jan 2026

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
terrific staff. everyone seemed to really enjoy their job. The in-room massage chair was gold.
Stayed 3 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Clean, cool rooms. Staff was very welcoming & professional.
Stayed 2 nights in Jan 2026

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service
Room was spotless
Stayed 5 nights in Jan 2026

6/10 Okay

Craig

Traveled with family
Liked: Staff & service
Disliked: Amenities
Small rooms, building materials under the closet, under the bathroom vanity, the massage chairs are a weird item for the room? Small “fridge.” Rooms otherwise clean. Couldn’t check in, given the wrong key multiple times and manager still couldn’t get our room open so had to move rooms.
Stayed 2 nights in Jan 2026

4/10 Poor

Matthew

Liked: Staff & service, amenities
Disliked: Cleanliness
The building is dated and old. The room looked beautiful but there was hair on the bathroom and bedroom floors. It looked like it wasn’t swept or mopped before we got there. The bed was uncomfortable.
Stayed 1 night in Jan 2026

10/10 Excellent

Nai, New Rochelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Customer service phenomenal
Stayed 1 night in Jan 2026

10/10 Excellent

Rob

Stayed 2 nights in Jan 2026

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking easy,internet fast
Stayed 1 night in Jan 2026

10/10 Excellent

David, West Chester

Stayed 1 night in Jan 2026

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach Motel — Do Not Stay Here The room looked nice at first, but when I lifted the toilet seat, a cockroach ran across it. I immediately checked out. I was promised a refund, but when I called the next morning, the front desk employee was rude and tried to gaslight me by claiming it was a stink bug — even though I have video proof. When I asked for his name, the staff refused to provide it. I've called several times this morning and the phone goes unanswered. There’s also an abandoned hotel right next door, which may explain the pest problem. Unacceptable experience and terrible customer service.
I wish I could upload the video. I had to zoom in from the video so it's a bit grainy! But this guy was running around so fast
Stayed 1 night in Jan 2026

8/10 Good

Ella

Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised, this hotels is very modern, very clean, and very quiet. Definitely coming back.
Stayed 1 night in Jan 2026

10/10 Excellent

Yasmin, Indian Orchard

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 1 night in Jan 2026

10/10 Excellent

Olawale

Stayed 2 nights in Dec 2025

8/10 Good

Shamar

Stayed 2 nights in Dec 2025

8/10 Good

Adina

Stayed 1 night in Dec 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities
Room was very nice. Staff was pleasant and helpful. The fresh baked cookies at check in were a nice touch with the complimentary water and chips. Very modern
Stayed 2 nights in Dec 2025

10/10 Excellent

Sean

Stayed 2 nights in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s behind an abandoned hotel, but in a new building that’s full of technology. Massage chairs, digital peep holes, mini fridge, microwave, multiple USB ports to charge and modern shower heads.
Stayed 1 night in Dec 2025

10/10 Excellent

Dina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff very nice and helpful. The room was clean and the beds are great. It is the best sleep I’ve gotten at a hotel. The few cons are the small refrigerator and the door to the elevator not being the full length of the elevator. We had a lot to bring in and the luggage dolly fit but it was a chore to fit in it with the full luggage dolly. The few cons will not stop me from coming back and staying.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nate

Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Clean room, comfortable bed, GREAT SHOWER. The massage chair in the room was the icing on the cake
Stayed 1 night in Dec 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
New and still working some kinks out but overall a great stay.
Stayed 2 nights in Dec 2025