This was my first time in Hawaii. My flight was delayed. I called the hostel in advance. I arrived past midnight. I was received with a warm welcome. The lady at the front desk answered all my questions very patiently in spite of such a late check in. But that's the only best part. The hostel is ...
Personal attention started weeks before our scheduled arrival when we were asked about food preferences -- the owners prepare a wonderful breakfast and generously take guests' allergies and other quirks into account. Guests sit around an elegantly set table for breakfast, getting acquainted and sharing ...
The pictures on the website are very misleading and staged. The room had major paint peeling, bed was uncomfortable, thin sheets,pillow shams instead of cases( Who knows when these were washed) had to ask for towels, forgot to make coffee on cont breakfast. I'm on Maui for business every three months ...
Hotel staff was amazing. The hotel was nice however the restaurants on the hotel property were pretty pricey. Rooms were nice but seemed a bit outdated, could use a facelift. Especially being next door to their 5 star Residence Club.
First time in Maui, and loved it! KBH had a lot to do with it, great experience and will definitely come back here. The food at the hotel was the only that we didn’t love, but overall great experience. Thank you for everything.
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My wife and I decided to splurge on ourselves on this trip and it was worth every cent, or should I say every hundred bucks! Class act all the way around. We checked in very late, and we were still treated like royalty. Our 2 year old join us as well. They had our room prepared for her without me asking... with a diaper genie, diapers, wipes, a crib and all!! It was truly an awesome experience that we will never forget. Only 5 star hotel for us from now on! Thanks Four Seasons!!
The room was nice but smelled damp. The grounds were awesome even if there was no access to a beach.. They have an awesome luau on the grounds. The staff was awesome and made the stay one to remember. The one big downfall was the concierge service which is pushing a time share program that is HIGH pressure. Don't take any event discounts unless you want to sit in a 2 hour presentation and deal with high pressure to buy into the time share program.
Loved Maui and the Kohea-Kai. Everything in the resort operated as it should. The staff(Lucy, Robin,etc) was welcoming, friendly and helpful. We were even given an upgrade in our room!. The area was tropical, as I imagined Hawaii to be, yet we were close to shopping and many restaurants.My best vacation ever!
I would like to say that the front desk ladies both the morning and night shift are very kind and patient and do go over and beyond what is expected. We were very excited to be there and was welcomed with kindness, expedience and Aloha. The staff was very accommodating with our needs to make our stay feel like home.