The Ritz-Carlton Maui, Kapalua

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for The Ritz-Carlton Maui, Kapalua

3 outdoor pools, cabanas (surcharge), sun loungers
6 restaurants, breakfast, lunch, dinner served; seafood
Meeting facility
On the beach, white sand, free beach shuttle, beach cabanas
On the beach, white sand, free beach shuttle, beach cabanas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
1 Ritz-Carlton Drive, Kapalua, HI, 96761
  • Place, Kapalua Resort
    ‪10 min walk‬
  • Place, Kapalua Golf Resort Bay Course
    ‪15 min walk‬
  • Place, Napili Bay
    ‪3 min drive‬
  • Airport, Kahului, HI (OGG)
    ‪53 min drive‬

Room options

Deluxe Room, 1 King Bed, Partial Ocean View

9.0 out of 10
Wonderful
(36 reviews)
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

1 Bedroom Suite, 1 King Bed and Sofa Bed, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms, Garden View

  • 1300 sq ft
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Bedrooms, Partial Ocean View

7.0 out of 10
Good
(2 reviews)
  • 1300 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

Club Single Room, 2 Bedrooms, Oceanfront (Club Lounge Access)

  • 1300 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Ritz- Carlton Presidential Suite, Club Lounge access, 1 King, Oceanfront

  • 2560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Royal Pacific Suite, 2 Bedrooms, Club Lounge access, Oceanfront

  • 2550 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Club Lounge Access, Resort View

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

1 Bedroom Suite, Club Lounge access,1 King Bed and Sofa Bed, Oceanfront

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed, Club Lounge Access, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, Terrace (1 King or 2 Queen Beds. Limited View)

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Club Single Room, 1 King Bed with Sofa bed, Club Lounge Access

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

1 Bedroom Suite, 1 King Bed and Sofa Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

1 Bedroom Residential Suite, 1 King, Sofa Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

1 Bedroom Residential Suite, 1 King, Sofa Bed, Garden View

9.0 out of 10
Wonderful
(7 reviews)
  • 1300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Queen Beds, Lanai, Resort View

9.0 out of 10
Wonderful
(6 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.0 out of 10
Very good
(5 reviews)
  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Fire Lanai, Deluxe Guest Room, 1 King, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

Fire Lanai, Deluxe Guest Room, 2 Queen, Fireplace

  • 430 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Fire Lanai, Deluxe Guest Room, 1 King, Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Partial Ocean View (Hearing Accessible)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Partial Ocean View (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Fire Lanai, Deluxe Guest Room, 2 Queen, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Fire Lanai, 1 Bedroom Suite, Club Lounge access, 1 King, Sofa Bed, Oceanfront

  • 2560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View

9.2 out of 10
Wonderful
(62 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Kapalua

The Ritz-Carlton Maui, Kapalua places you next to Jean Michele Cousteau's Ambassadors of the Environment and within a 10-minute walk of Oneloa Beach. This 463-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a golf course, and a full-service spa.

What's nearby

  • Kapalua Resort - 10 min walk - 0.6 miles
  • Kapalua Golf Resort Bay Course - 15 min walk - 0.8 miles
  • Kapalua Beach - 19 min walk - 1.0 mile
  • Napili Bay - 3 min drive - 1.5 miles
  • Kapalua Golf Club Plantation Course - 5 min drive - 1.7 miles

Getting around

  • Kahului Airport (OGG) - 54 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Sea House Restaurant - ‬3 min drive
  • ‪The Gazebo Restaurant - ‬4 min drive
  • ‪Kai Café - ‬1 min walk
  • ‪Merriman's Kapalua - ‬3 min drive

About this property

The Ritz-Carlton Maui, Kapalua

Luxury resort on the beach, with 3 outdoor pools
The Ritz-Carlton Maui, Kapalua features a golf course, a full-service spa, and 3 outdoor pools. Valet parking is available for USD 65 per day, and there's also an area shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
Guests can expect 65-inch Smart TVs with cable channels and DVD players. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Furnished lanais, iPod docks, and espresso makers are also standard. Housekeeping is available on request.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Waihua Spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Similar properties

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Area shuttle up to 2 mi
  • Free beach shuttle
  • Valet parking on site (USD 65 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 50 for adults and USD 25 for children
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 'Olu Cafe
  • Alaloa Lounge
  • Burger Shack
  • Kai Cafe
  • The Banyan Tree

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 24-hour pool access
  • 3 outdoor pools
  • Art gallery
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Hot tub
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 199,993 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 9 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels
  • DVD player
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 16 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 64.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out fee: USD 150 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 234409
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is 234409.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses a grey water recycling system.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kapalua Ritz-Carlton
Ritz-Carlton Hotel Kapalua
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Kapalua
The Ritz-Carlton Maui, Kapalua Resort Kapalua

Frequently asked questions

Is a free cancellation option available at The Ritz-Carlton Maui, Kapalua?

The Ritz-Carlton Maui, Kapalua provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at The Ritz-Carlton Maui, Kapalua?

As of Jan 6, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Maui, Kapalua on Jan 7, 2026 start from $799.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around The Ritz-Carlton Maui, Kapalua?

This resort in Kapalua is within a 10-minute walk of Oneloa Beach and Jean Michele Cousteau's Ambassadors of the Environment. You'll also find Napili Bay and Kapalua Golf Club Plantation Course within a short drive.

Is there parking available at The Ritz-Carlton Maui, Kapalua?

Yes, valet parking is offered for USD 65 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is there a spa at The Ritz-Carlton Maui, Kapalua?

The Waihua Spa is the resort's spa and services include sports massages, hot stone massages, aromatherapy, and couples treatments.

Does The Ritz-Carlton Maui, Kapalua include a casino at the property?

No, The Ritz-Carlton Maui, Kapalua doesn't have a casino.

Is there an indoor pool at The Ritz-Carlton Maui, Kapalua?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have 24-hour pool access.

What do couples enjoy most about The Ritz-Carlton Maui, Kapalua?

This beachfront resort offers plenty of amenities for couples including a beach bar, 3 outdoor pools, and a beachfront restaurant.

Are there hot tubs at The Ritz-Carlton Maui, Kapalua?

Yes, guests can enjoy a spa tub at this resort.

Does The Ritz-Carlton Maui, Kapalua feature a restaurant that includes a breakfast menu?

Yes, The Ritz-Carlton Maui, Kapalua has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Ritz-Carlton Maui, Kapalua allow pets to stay for free?

No, pets aren't allowed at The Ritz-Carlton Maui, Kapalua though service animals are welcome.

Are there connecting rooms at The Ritz-Carlton Maui, Kapalua?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to The Ritz-Carlton Maui, Kapalua?

The closest major airport to The Ritz-Carlton Maui, Kapalua is West Maui Airport (JHM), which is 3.9 mi away (13 minutes by car). Another top airport is Kahului Airport (OGG), which is around 15.8 mi away.

Are there rooms with balconies that I can book at The Ritz-Carlton Maui, Kapalua?

Yes, every guestroom at The Ritz-Carlton Maui, Kapalua comes with a furnished lanai with some featuring ocean or garden views.

Does The Ritz-Carlton Maui, Kapalua host weddings?

There are wedding services available at The Ritz-Carlton Maui, Kapalua if that's in your vacation plans.

The Ritz-Carlton Maui, Kapalua Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 729 out of 1002 reviews
Rating 8 - Good. 132 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 6 nights in Dec 2025

4/10 Poor

Grainne

Traveled with partner
Liked: Cleanliness, staff & service
No longer a 5 star destination, sadly. My husband and I returned to the hotel ( after many years) to celebrate my husband’s birthday. We had got engaged at this hotel many years ago and wanted to return, having absolutely loved the hotel and the wonderful memories they provided for us. The hotel itself has changed- nothing in the mini bar, no evening turn down service, food options are severely limited now; no breakfast buffet ( other than at weekends and even then, meager in its offering), very small in room dining menu and very few pool side choices. We booked the main restaurant ( twice in writing and once in person) for my husband’s birthday, hoping to sit at the same table where we got engaged. They did not appear to even have our booking and no birthday greeting was given. No cake was made ( as requested, twice, in writing) and we were led to a table inside the restaurant only after refusing to be seated on the patio where everyone without a booking was seated. I was so very upset as we have stayed at Ritz Carlton hotels all over the world for more than 20 years. Their reputation is built upon ‘Ladies and Gentlemen serving Ladies and Gentlemen’. I requested to see the GM the next morning and was told he was unavailable. Another member of the management team, Connor, met with me and was very apologetic. He did everything he could to listen and make up for what happened, but the damage had been done. The GM has still not reached out to me. What incredibly poor service!
Stayed 7 nights in Sep 2025

10/10 Excellent

Razvan, gaston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Aug 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing and the pool is awesome. A little pricey, but we were prepared for that. One drawback was that you dont get the Marriott nights credit if you order through Orbitz and not directly with the property
Stayed 9 nights in Sep 2025

10/10 Excellent

Donna Stripling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 6 nights in Sep 2025

2/10 Terrible

Fisal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Went for a week. Grass is brown. Food has no seasoning. Customer service is horrible. It shows there’s a Hertz rental on location when you arrive there’s a luxury rental Company that charges 200$ a day for a regular car. Drinks are horrible. All restaurants lack seasoning extremely. When I told the servers they said that’s not how it’s supposed to be. I ordered garlic chili edamame. Nothing. Bland. I told the server his response was “it’s not supposed to be spicy” do not go here. Very very bad.
Stayed 5 nights in Sep 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2025

6/10 Okay

Matthew

Stayed 5 nights in Sep 2025

10/10 Excellent

Julian

Stayed 6 nights in Sep 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5-star service at a 5-star hotel. Outstanding. We will not hesitate to return again. Magnificent experience. They delivered beyond expectations. Thanks, Ritz-Carlton Kapalua! Well done.
Stayed 9 nights in Sep 2025

10/10 Excellent

Emmanuel D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Diana Danial Abdou

Stayed 5 nights in Sep 2025

10/10 Excellent

Mark William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 9 nights in Sep 2025

10/10 Excellent

Joann

Traveled with partner
Nono
Stayed 4 nights in May 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Clean roon
Stayed 5 nights in Sep 2025

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
First time staying at this property, although I have stayed at many Ritz Carltons around the world.. We arrived so excited and ready to love it. Unfortunately this hotel falls short in so many ways. It is a Ritz Carlton by name only. The property itself is nice, although the rooms are dated. Location is good for a more secluded vacation. The pool area looks great, absolutely loved that it's accessible day and night. And this is about where the good ends. The service in this property is awful. Quite literally, awful. It's not set up to allow for a relaxing vacation at all. The property features a small beach (not private), which the hotel staff will happily kick you off sunbeds/towels at 3:45pm/4pm - the end of their day. In the Lobby lounge, getting food/beverage service is a challenge unless sat at the bar. One server was incredibly rude. Around the pool, food/beverage service was not good at all. The food itself is really mediocre at best. For the price tag they charge - eat else where. There's plenty of better options locally, you'll just need a car/uber to get to them. One evening, we came back to see house keeping had missed making up our room. Not a problem normally in a 5 star hotel, I made a quick call down request turndown/someone to stop by and to my surprise I was told there was no house keeping staff available in the evenings and that all they could do was for me to collect some fresh towels from the front desk. In short, save yourself the $ - go elsewhere.
Stayed 4 nights in Sep 2025

10/10 Excellent

Carlos Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing property with great people that makes you feel home. Best service possible. Food and drink are great. Couldnt ask for a better place to stay in Maui.
Stayed 5 nights in Sep 2025

10/10 Excellent

Ariana

Stayed 6 nights in Sep 2025

6/10 Okay

Vahan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I really liked the location of the property. However, I didn’t enjoy the beach as it was very windy and not suitable for swimming with my toddler. The windy conditions could be better managed in the pool areas. The jacuzzis tended to get very crowded in the evenings, mostly with solo visitors and intoxicated individuals, making it uncomfortable to enjoy with my wife. Additionally, I felt pressured by the restaurant staff to leave tips. When I didn’t tip, they refused to serve me. One server from the lobby lounge, named Susan, even confronted me demanding at least a 20% tip for bringing only two cocktails, explaining that the hotel doesn’t pay her hourly. This experience really ruined my mood. Lastly, I found the restaurants to be overpriced.
Stayed 7 nights in Aug 2025

10/10 Excellent

Elyjames

Stayed 4 nights in Sep 2025

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Cameron Van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bhe beach was easy to walk to, very nice, felt private to resort guests, and not crowded. The food and drink options were high quality, delicious, and competitively priced with outside restaurants. The grounds were large and pleasant to walk around. There was paved costal trail access to walk or run as far as you'd like. It is a very convenient driving distance to Napili bay, Honolua bay, and Kaanapali beaches. Great products on-site provided a convient shopping experience.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gobind Singh

Stayed 1 night in Sep 2025