Our bed was broken, as was tbe lamp next to the bed. When i told the woman at the front desk she said "oh it's fine. Maintence probably hasn't got to it." I don't why the room was rented out if maintence hasnt fixed it.
Was close to where I wanted to be for a low price. However, the listing said breakfast included, but when I got there they said they do not offer breakfast
I stay because of the pool. They are having trouble with it now. I showed up at 1:22pm to see if I could check in early. Web site says 2pm check in. Lady was very put out, they have changed check in to 3pm. Night nurse here wanted to nap before my shift. Instead of being polite telling me she understands the check in has changed from the website and she would be happy to look to see if my room was ready and that it is $10 for early check in, she talked Spanish to the other employee standing there. Did check me in told me it was another $10 for early check in. I told her I'd pay it for a nap and I wouldn't be using their hotel again. I found Quality Inn down the road and am quiet happy with their facility. So will be using them instead. So thank you lady for your rudeness. Another hotel will get my 4-8 nights a month!
Unfortunately the room was not very clean, crumbs on floor, and smelled a bit musty.
The pool was a terrible mess, the water was murky and none of the jests were working. The a a water hose that was putting water in the pool the whole time we were there. Also, there are no coffee or coffee maker in the room, we had to go to a convenience store to get coffee.The room had not been kept up as far as maintenance.
The grounds were well kept. The linen was clean, but old and scratchy.
The carpet in the room was so dirty that I didn't dare step on it without shoes on. The ceiling was peeling in multiple areas. The refrigerator wasn't cleaned out from the previous people in the room. I read bad reviews on the breakfast, so I didn't even bother. This was a bargain price, but you get what you pay for.
Its very qiute ..an not alot traffic ..l would recommend staying there..l had no problems at all..staff was helpful
Room was not cleaned one night even though each morning I request Housekeeping, I stayed a total of 3 night.
The property was a good value for the price, clean, and comfortable. The garden was really pretty as was the outside patio area. We will be back and are looking forward to what the new renovations look like.
Great place to stay in Tyler. It was close to my family and easy to get around town. P
The staff were amazing! The room was comfortable. The facility was in need of a little more TLC but it had plenty of charm.
It was in a great location and friendly staff quiet and comfortable rooms and breakfast is pretty good
we stayed in the suite which is awesome it has two master bathrooms with a living room and a real big bedroom. Location is perfect and easy to get to all the restaurants and malls. nice cozy bar and pool as well.
THE AIR CONDITIONER DIDNT WORK THEY WERE NOT PET FRIENDLY LIKE ADVERTISED I WOULDNT WASTE MONEY TO STAY HERE EVER AGAIN
University of Texas at Tyler is within 2 miles (3 km) of Magnuson Grand Hotel and Conference Center Tyler while other popular attractions such as Tyler Museum of Art are within 3 miles (5 km). This 159-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Tyler and also close to Broadway Square Mall.
All 159 rooms feature coffee makers, free local calls, and safes. 40-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ironing boards and desks are other standard amenities.
Guests of Magnuson Grand Hotel and Conference Center Tyler enjoy an outdoor pool, free WiFi in public areas, and a conference center. Free parking is included with your stay. The front desk has multilingual staff that can help with securing valuables and luggage storage. Additional amenities include a 24-hour business center, a computer station, and a terrace.
Our bed was broken, as was tbe lamp next to the bed. When i told the woman at the front desk she said "oh it's fine. Maintence probably hasn't got to it." I don't why the room was rented out if maintence hasnt fixed it.
Was close to where I wanted to be for a low price. However, the listing said breakfast included, but when I got there they said they do not offer breakfast
I stay because of the pool. They are having trouble with it now. I showed up at 1:22pm to see if I could check in early. Web site says 2pm check in. Lady was very put out, they have changed check in to 3pm. Night nurse here wanted to nap before my shift. Instead of being polite telling me she understands the check in has changed from the website and she would be happy to look to see if my room was ready and that it is $10 for early check in, she talked Spanish to the other employee standing there. Did check me in told me it was another $10 for early check in. I told her I'd pay it for a nap and I wouldn't be using their hotel again. I found Quality Inn down the road and am quiet happy with their facility. So will be using them instead. So thank you lady for your rudeness. Another hotel will get my 4-8 nights a month!
Unfortunately the room was not very clean, crumbs on floor, and smelled a bit musty.
The pool was a terrible mess, the water was murky and none of the jests were working. The a a water hose that was putting water in the pool the whole time we were there. Also, there are no coffee or coffee maker in the room, we had to go to a convenience store to get coffee.The room had not been kept up as far as maintenance.
The grounds were well kept. The linen was clean, but old and scratchy.
The carpet in the room was so dirty that I didn't dare step on it without shoes on. The ceiling was peeling in multiple areas. The refrigerator wasn't cleaned out from the previous people in the room. I read bad reviews on the breakfast, so I didn't even bother. This was a bargain price, but you get what you pay for.
Its very qiute ..an not alot traffic ..l would recommend staying there..l had no problems at all..staff was helpful
Room was not cleaned one night even though each morning I request Housekeeping, I stayed a total of 3 night.
Greetings from Magnuson Grand Hotel & Conference Center, Tyler! I sincerely apologies for the poor service you had experienced at our hotel. We are committed to you as one of our valued customers to provide you with a renewal experience. You deserve better – a lot better from us. Nothing is more important than to make your stay unforgettable, pleasant and renewed. All of us here to make sure to provide the positive Magnuson experience that you expect from us. Once again, on behalf of the management and staff, would like to thank you for your suggestion and welcoming you again in the near future at Magnuson Grand Hotel & Conference Center, Tyler.
we are glad that you enjoyed your stay at Magnuson. see u soon again