Fairfield Inn & Suites Tulsa Southeast/Crossroads Village2.5 out of 5.0
Recent guest reviews
The worst Hotel experience and we didn't even sleep here. Im a Air Force Veteran and have been to many hotels in my 40 years. My boyfriend picked Fairfield Inn because it's located next to the GSI. Well we arrived at 4:40pm to check in. They had a guy who was having trouble checking ppl in because he said he was new and been there for 1 month. We were cool and patient because he was really nice. He then calls housekeeping to verify if room is ready. He says its ready. We go to the room and there are dirty towels on the floor, trash in the trash cans, dirty bed, etc. We go back down and the check in guy had stepped away. Now there are several people waiting to check in. Front desk guy comes back and is locked out from the front desk. He repeatedly calls for a Russ( the person in the back office) Well this guy in the back refuses to get off the phone so the front desk guy who has only been there for 1 month actually jumps over the counter to get on the other side of the front desk! The guy in the back who is a slim African American with an African accent. I wish I had his name because I would definitely put him on blast in this review. He gives this B.S excuse of some chili bowl event and that's why rooms are not ready for 5pm check in. He tells us to go get something to eat while they clean rooms. So my boyfriend and I got to Cheddars to eat. After we finished I called the hotel and some guy answered and put us on hold for over 10 mins. We decided to go back to hotel. The front desk guy we seen earlier greeted us and told us the room was ready. We went back to room and once again it was still dirty!! We went back down again to the front desk. Another customer says the wifi isn't working. The guy who was working in the back office with the African/island accent starts making more excuses on why room isn't not cleaned after a 6pm check in. He doesn't apologize, doesn't offer another room. My boyfriend now frustrated says to cancel room we will go somewhere else. Guy with accent says he canceled it. We checked and see they still charged card for room! We will be disputing charge with credit card company.
We stay at a lot of Marriott and Fairfield Inn's - this one just is not in same category. Now you do get a cheaper price, but you do get what you pay for. It's older, smaller rooms, old TV's most rooms do NOT have a mini fridge and microwave. Never had that happen at a Marriott hotel before. They do have a new lobby and carpet, etc. With so many other choices in Tulsa/Broken Arrow, we will not stay here again. Breakfast area most things were empty and we stayed 5 nights and came down at different times, never saw a breakfast person but once, no variety - turkey sausage and scrambled eggs EVERY morning and we stayed some weekdays some were weekend. No real butter. We stayed at a new Fairfield in another state last month and they had an amazing breakfast different every morning, breakfast person was always bringing out items. One morning, as everything was empty the breakfast lady was there but texting in back room!
We stayed here for three night at the beginning of October while visiting sites in Tuilsa. This hotel feels brand new, like it's just been refurbished. Our room was big, and clean. The windows can be opened (which we love!). Only complaint - why is the pool only 4 1/2 feet deep? I like to tread water for 20 minutes to exercise - impossible in only 4 1/2 feet. What's wring with 5 feet? The previous hotel we visited was the same. Maybe it's a new law?
Front desk & housekeeping were great, rate was excellent, and the room was nice and spacious. Although it seems like a bit of a distance from Tulsa, it's worth the extra 10 minute drive to stay here. My only two complaints were not having any charging outlets on the nightstand (that's just a must have nowadays), and the idiots who were slamming doors until 2am on a weekday- not that it's the hotel's fault, but it went on for an hour out in the hall & we had to call the front desk a couple of times to get someone to check it out. Again, you can't blame on the hotel, but a little quicker response would help. The hotel itself is pretty quiet & I'd stay here again.
My wife and I have enjoyed this hotel in the past but this past Friday was the last. To begin with, the wifi is practically non existent. When I called the front desk she suggested closing all pages on Safari (iPhone and iPad) and launch again. It worked once then we went to dinner, came back to the hotel and no wifi. Second, our suite had two tv's, the bedroom and the sitting area. Remote wouldn't work so we switched remotes. It worked for a little while but it would barely change the channels. I was too frustrated to call the front desk at 10 at night. So I switched to data and watched my Netflix. By the way how old are these LG tv's? Lastly the bed. Worn out! When we started coming here a few years ago we enjoyed our little getaways. We still do, it just won't be here ever again. Too many good options. The Marriot Courtyard downtown Tulsa for example! Improve or lose.
Everything was great until we could not get a good night's rest during our two night stay. They need to inform these ball players of the need to be quiet at night and ask them to relocate to another hotel if they cannot obey. The rooms are not sound proof so one can hear what is going on in hallways on room level as well as overhead. We were not the only ones complaining, I could hear other customers opening doors and asking them to be quiet. By the way, We had requested rooms away from elevators since we were traveling with a baby that goes to bed early evening. So he did not sleep as usual either. Also pool water did not look blue; however, I did not go past doorway. So maybe that was color of pool walls.
The room was ok and the hotel was average. We always stay at Marriott Hotels and expect to get our reward points. Our rewards points account is in my wife's name. After a two night stay, they refused to give us our points because my name was on the reservation and not my wife's. Marriott has never had an issue with this. After being given several excuses by several staff members, we contacted customer service. They were less than helpful and very rude. We will not stay there again and are contemplating a change to Hilton as our "go to" hotel chain. We will most certainly not stay at this property again. There is a good Hampton Inn a very short distance away, and we will use it in the future.
the 2nd shift desk clerk didnt pass on to the 3rd shift desk person that i left a key for my roommates that were arriving very late. when my friends showed up at 3am after driving 3 hours, they were told NO- to getting the key to my room where they were suppose to stay and NO- to calling my room. He told them they had to make a reservation and pay then they could have a room. They did bc they were tired. we were able to get their room refunded since that should have never happened. Just a bad experience. they need better training on their customer service skills.
My husband was just turned away from this location, we booked our reservation online a few days ago, pre-paid only to be told that they do not show a reservation, my husband showed the lady with the "515" tattoo on her neck, the receipt where you all have taken our money out of our account, to be told YOU ALL overbooked this hotel. How unprofessional and inconvenient. My husband rented a car, drove 1 and 1/5 hours and waiting in line for over 20 mins to be told the confirmation email and payment receipt does not get him a room. SO WHO IS REFUNDING my MONEY?
My stay here was perfectly average. The woman who checked me in seemed less than thrilled to be doing so and I was ever so elated to arrive to my room (413) which is located directly across the hall from two elevators and the ice machine, what a way to treat your Gold Elite members! The room was on par for a Fairfield, if not weirdly dated for a newer property. Bonus points for having a solid pool and hot tub, both redeeming qualities of this location. Beware that the parking lot does get very full when the hotel is busy. Also beware that this hotel sits extremely close to the interstate. It's not something that bothered me but I did notice I could hear road noise all night.
- Free continental breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Indoor pool
Located in South Tulsa within a 5-minute walk of Hillcrest Hospital South, Fairfield Inn & Suites Tulsa Southeast/Crossroads Village is within a mile (2 km) of International Missions Memorial Museum and Gardens. This 99-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's also close to The Cancer Treatment Center of America and SpiritBank Event Center.
Start your day off right with a free continental breakfast. For a nice break, mingle with other guests at the free manager's reception.
All 99 air-conditioned rooms provide sofa beds, coffee makers, and ironing boards. 32-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Desks are also available.
At Fairfield Inn & Suites Tulsa Southeast/Crossroads Village, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 115 reviews