Fairfield Inn & Suites Tulsa Southeast/Crossroads Village2.5 out of 5.0
Recent guest reviews
Front desk & housekeeping were great, rate was excellent, and the room was nice and spacious. Although it seems like a bit of a distance from Tulsa, it's worth the extra 10 minute drive to stay here. My only two complaints were not having any charging outlets on the nightstand (that's just a must have nowadays), and the idiots who were slamming doors until 2am on a weekday- not that it's the hotel's fault, but it went on for an hour out in the hall & we had to call the front desk a couple of times to get someone to check it out. Again, you can't blame on the hotel, but a little quicker response would help. The hotel itself is pretty quiet & I'd stay here again.
My wife and I have enjoyed this hotel in the past but this past Friday was the last. To begin with, the wifi is practically non existent. When I called the front desk she suggested closing all pages on Safari (iPhone and iPad) and launch again. It worked once then we went to dinner, came back to the hotel and no wifi. Second, our suite had two tv's, the bedroom and the sitting area. Remote wouldn't work so we switched remotes. It worked for a little while but it would barely change the channels. I was too frustrated to call the front desk at 10 at night. So I switched to data and watched my Netflix. By the way how old are these LG tv's? Lastly the bed. Worn out! When we started coming here a few years ago we enjoyed our little getaways. We still do, it just won't be here ever again. Too many good options. The Marriot Courtyard downtown Tulsa for example! Improve or lose.
Everything was great until we could not get a good night's rest during our two night stay. They need to inform these ball players of the need to be quiet at night and ask them to relocate to another hotel if they cannot obey. The rooms are not sound proof so one can hear what is going on in hallways on room level as well as overhead. We were not the only ones complaining, I could hear other customers opening doors and asking them to be quiet. By the way, We had requested rooms away from elevators since we were traveling with a baby that goes to bed early evening. So he did not sleep as usual either. Also pool water did not look blue; however, I did not go past doorway. So maybe that was color of pool walls.
The room was ok and the hotel was average. We always stay at Marriott Hotels and expect to get our reward points. Our rewards points account is in my wife's name. After a two night stay, they refused to give us our points because my name was on the reservation and not my wife's. Marriott has never had an issue with this. After being given several excuses by several staff members, we contacted customer service. They were less than helpful and very rude. We will not stay there again and are contemplating a change to Hilton as our "go to" hotel chain. We will most certainly not stay at this property again. There is a good Hampton Inn a very short distance away, and we will use it in the future.
the 2nd shift desk clerk didnt pass on to the 3rd shift desk person that i left a key for my roommates that were arriving very late. when my friends showed up at 3am after driving 3 hours, they were told NO- to getting the key to my room where they were suppose to stay and NO- to calling my room. He told them they had to make a reservation and pay then they could have a room. They did bc they were tired. we were able to get their room refunded since that should have never happened. Just a bad experience. they need better training on their customer service skills.
My husband was just turned away from this location, we booked our reservation online a few days ago, pre-paid only to be told that they do not show a reservation, my husband showed the lady with the "515" tattoo on her neck, the receipt where you all have taken our money out of our account, to be told YOU ALL overbooked this hotel. How unprofessional and inconvenient. My husband rented a car, drove 1 and 1/5 hours and waiting in line for over 20 mins to be told the confirmation email and payment receipt does not get him a room. SO WHO IS REFUNDING my MONEY?
My stay here was perfectly average. The woman who checked me in seemed less than thrilled to be doing so and I was ever so elated to arrive to my room (413) which is located directly across the hall from two elevators and the ice machine, what a way to treat your Gold Elite members! The room was on par for a Fairfield, if not weirdly dated for a newer property. Bonus points for having a solid pool and hot tub, both redeeming qualities of this location. Beware that the parking lot does get very full when the hotel is busy. Also beware that this hotel sits extremely close to the interstate. It's not something that bothered me but I did notice I could hear road noise all night.
My husband, daughter and I needed somewhere to stay for a week while our house was being renovated. We picked this location because of the price and were so impressed with the excellent service we received while there! The rooms were clean and spacious, the pool area was great for my daughter, and every employee we encountered was so kind and quick to help. What was most impressive to us was the breakfast. I was expecting a standard continental breakfast but it was so much more- eggs, bacon, fresh fruit, waffles. The breakfast was worth the price alone! Location is ideal to get anywhere in Tulsa pretty quickly. I would HIGHLY recommend this hotel!
This was a very nice, new, and clean hotel. Everything looked clean and fresh. The indoor swimming pool and hot tub were perfect for us, but if you have a large group, it is a bit small compared to other hotel pools. They had a free breakfast that was pretty big, offering turkey sausage and ham, eggs, biscuits, oatmeal, yogurt and all sorts of things. We got a king room, and although nice, it seemed small. Usually you get a seating area, but this one didn't have one. Maybe the rooms with two beds are larger? Overall it was a nice hotel and I'd stay here again.
Great location. Easy access friendly staff. Room clean and great breakfast. Thanks for faking such good care of us. Close to express way and minutes away from all Lots of parking. Clean and heated pool. Love it all
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 112 reviews