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Sheraton Centre Toronto Hotel

4.0 out of 5.0

Recent guest reviews

The hotel was very clean. The bed was extremely comfortable and the pillows exemplified perfection. The single-serve cups of Starbucks coffee that you could make in your room each morning as you sat on the balcony looking out into the tranquil gardens made you forget that you were in a big city. The peace and beauty of the gardens were the perfect way to unwind after a stressful day. The gym was also another great way to work off some extra energy. The swimming pool provided a wonderful opportunity to swim laps either under the canopy or in the full outdoors. In terms of the staff of the hotel, the housekeeping staff was very courteous and friendly; always looking for ways to go above and beyond to make sure that our stay was comfortable and pleasing. The staff at the front desk and the concierge desks though professional were not friendly or warm; they simply did their job and left you feeling like a number in a large hotel. We were there during a very busy time...for the Canada Day 150th celebration. The hotel did a nice job making guests feeling secure and increased security with the celebration taking place mere meters from the front door. They implemented security measures to ensure only guests were entering the building and placed security staff at the entrances. It was definitely reassuring to know these measures were in place and that our safety was being looked after especially with the size of the crowds that were there every day and night.

Our stay at the Sheraton Central Hotel was very pleasant and overall excellent. It was conveniently located, right next to the Four Seasons Performing Arts Center, and near many of the downtown attractions. Our room was spacious with a very comfortable king bed, huge flat-screen TV and had a tremendous view from the 39th floor. We had access to the Sheraton Club for breakfast and evening hors d'oeuvres on the 43rd floor. I would highly recommend this hotel to friends and hope to stay there again in the future.

Nice hotel. Room was very comfortable and clean. Great views of city. Would return.

Trip went very well. Hotel was clean and staff was helpful.

Stayed here for the Toronto Film Festival and couldn't have been more pleased with the location. It's not the most luxurious room, but it's pretty nice, clean and big. You can hear the people next door, but it's not terrible.

Not what I expected of a sheraton, I paided extra for a room upgrade (not worth the money at all) and the room was basic old and out of date. I would not stay here on my next trip due to the cleaniness. Water constantly backed up in the tub and you stood in a tub filled with water. I know this will probably fall on deaf ears like all reviews do.

The hotel was not very organized with reception, however once you received your key and got to your room it was amazing. The pool and gym was great and the room itself was incredibly clean. The bed was very comfortable and the location of the hotel was near many attractions. Lots of parking lots around this hotel and great restaurants.

Our room was spacious, the concierge was very friendly and helpful, but - by far - the best part of our hotel stay was the king size bed! SUPER comfortable, with excellent pillows.

We had a terrific experience at this hotel. My girlfriend and I found easy parking right across the street for the weekend and were able to walk to every attraction and restaurant. The staff were super friendly and helpful. I highly recommend this hotel for anyone interested in seeing what Toronto has to offer! We will certainly be back!

Excellent location & with underground mall. Wifi at room pretty expensive, fortunately the one at lobby was free. They give you 5 bucks for everyday you don't indulge in cleaning and changing bed sheets- at least this helps in a hotel meal! Nice rooms but they smell a little because of humidity. Hotel lobby and areas pretty nice.hotel breakfast expensive but great. Personel was great also. You can get the Airport Express bus at hotel...

The room was clean, I've stayed here many times before. The construction outside however was annoying the next morning.

Hello: My companion and I purchased 2 rooms 1439 & 1440 for two nights 4/25/14 to 4/27/14. Room 1440 was the problem, the fan only blew warm/hot air for two nights, the phones didn't work for one night. We called room service and they did send a serviceman to the room to try and fix the heat and he took the front of the heater off and you would believe the dust that blew all over the room. My nephew who was with us has allergies and he needed fresher vented air. They provided a fan which helped to a degree but the room and temperature in the room was over 70 degrees the two nights. When I tried to get an adjustment in the morning the check out person only said my credit card wouldn't be charged however he must have been able to tell it had already been paid for. I'm hoping to get a refund. This room was purchased under my partners name. We used her credit card to purchase room 1440.

Great family hotel...everything is always first class and staff very helpful

Good location, great value. Rooms were pretty decent

convenient location to all attractions. beautiful hotel with clean rooms and a friendly staff. would book in the future.

The hotel was great, awesome location and good price. Very clean.

The hotel location is great, I recommend parking across the street in the Nathan Phillips ramp to save money, and the ramp connects right to the hotel. You can walk to plenty of shopping on Queen St. West, or take a short walk to the Hockey Hall of Fame. I would probably have a higher review except for my experience was not the greatest. We arrived to our room to hear a loud banging noise, it looked like they were working on installing new windows. Luckily, we were headed out and when we returned the sound was gone. That night, there was a ton of young kids partying on our floor. I called down to the desk around 11pm and the hotel ensured me that they knew which room it was and the issue would be resolved. The loudness went on for quite some time and a security officer was in the hall talking with one of the drunk kids who tried to rationalize the situation for a good hour. I finally fell asleep and was woken up by more loud people yelling in the hall around 3:30, then again at 4:00am. Clearly the issue was not resolved with the hotel and this was very unpleasant to spend money on a nice hotel and not get any sleep. If it wasn't for the obnoxious guests I would have a higher rating. The food in the bar was also not that great, and my drink was not done well. On the plus side, the room was clean, and the location was awesome. Do not spend the extra money on the "city view" room, ours overlooked an empty and dirty lot, not worth the extra dollars.

We stood in line for over half an hour to check in!! It was a busy weekend in Toronto, and the hotel was quite full. There was lots of NOISE in the hallways until late (early?) hours. The location is great, and price was good for downtown Toronto.

after coming from a Asian tour I had to change flights in Toronto,this hotel was like a welcome to heaven,luxurious ,and expectacular view ,floor42,I will recommend it to rich and normal people,CONGRATULATIONS!!!

All the staff is very nice, very warm, very kind. You feel like in home! Many attractions close to the hotel and restaurants too. The path is a plus because is very helpul in this season, and let you move freely to shopping. I recommend this hotel to everyone who likes the good life.

Room options

Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 4

Club Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 3

Club Room, 2 Queen Beds, Business Lounge Access

Queen 2 | Sleeps 4

Suite (Self Contained)

King 1 | King 1 | Sleeps 4

Guest reviews for Sheraton Centre Toronto Hotel

Everyone (2) Business (41) Couples (54) Family (24) Friends (17) Other (14)
4

nice hotel but staff was not overly friendly

Everyone

The hotel was very clean. The bed was extremely comfortable and the pillows exemplified perfection. The single-serve cups of Starbucks coffee that you could make in your room each morning as you sat on the balcony looking out into the tranquil gardens made you forget that you were in a big city. The peace and beauty of the gardens were the perfect way to unwind after a stressful day. The gym was also another great way to work off some extra energy. The swimming pool provided a wonderful opportunity to swim laps either under the canopy or in the full outdoors. In terms of the staff of the hotel, the housekeeping staff was very courteous and friendly; always looking for ways to go above and beyond to make sure that our stay was comfortable and pleasing. The staff at the front desk and the concierge desks though professional were not friendly or warm; they simply did their job and left you feeling like a number in a large hotel. We were there during a very busy time...for the Canada Day 150th celebration. The hotel did a nice job making guests feeling secure and increased security with the celebration taking place mere meters from the front door. They implemented security measures to ensure only guests were entering the building and placed security staff at the entrances. It was definitely reassuring to know these measures were in place and that our safety was being looked after especially with the size of the crowds that were there every day and night.

By , from Colgate, WI on Jul 8, 2017

5

great hotel perfectly located in downtown toronto

Everyone

Our stay at the Sheraton Central Hotel was very pleasant and overall excellent. It was conveniently located, right next to the Four Seasons Performing Arts Center, and near many of the downtown attractions. Our room was spacious with a very comfortable king bed, huge flat-screen TV and had a tremendous view from the 39th floor. We had access to the Sheraton Club for breakfast and evening hors d'oeuvres on the 43rd floor. I would highly recommend this hotel to friends and hope to stay there again in the future.

By , from New York, NY on Feb 25, 2017

5

nice hotel very happy with room. would return to this hotel.

GetawayWithFriends

Nice hotel. Room was very comfortable and clean. Great views of city. Would return.

By on Dec 7, 2015

5

toronto trip

Singles

Trip went very well. Hotel was clean and staff was helpful.

By on Apr 20, 2015

4

central downtown

BusinessTravelers

Stayed here for the Toronto Film Festival and couldn't have been more pleased with the location. It's not the most luxurious room, but it's pretty nice, clean and big. You can hear the people next door, but it's not terrible.

By on Sep 10, 2014

2

room ok

Families

Not what I expected of a sheraton, I paided extra for a room upgrade (not worth the money at all) and the room was basic old and out of date. I would not stay here on my next trip due to the cleaniness. Water constantly backed up in the tub and you stood in a tub filled with water. I know this will probably fall on deaf ears like all reviews do.

By on Aug 15, 2014

4

amazing weekend

Couples

The hotel was not very organized with reception, however once you received your key and got to your room it was amazing. The pool and gym was great and the room itself was incredibly clean. The bed was very comfortable and the location of the hotel was near many attractions. Lots of parking lots around this hotel and great restaurants.

By on Aug 13, 2014

5

best bed evah!

Couples

Our room was spacious, the concierge was very friendly and helpful, but - by far - the best part of our hotel stay was the king size bed! SUPER comfortable, with excellent pillows.

By on Jun 30, 2014

4

perfect weekend getaway, great value!

Couples

We had a terrific experience at this hotel. My girlfriend and I found easy parking right across the street for the weekend and were able to walk to every attraction and restaurant. The staff were super friendly and helpful. I highly recommend this hotel for anyone interested in seeing what Toronto has to offer! We will certainly be back!

By on May 27, 2014

3

could have been better...

BusinessTravelers

Excellent location & with underground mall. Wifi at room pretty expensive, fortunately the one at lobby was free. They give you 5 bucks for everyday you don't indulge in cleaning and changing bed sheets- at least this helps in a hotel meal! Nice rooms but they smell a little because of humidity. Hotel lobby and areas pretty nice.hotel breakfast expensive but great. Personel was great also. You can get the Airport Express bus at hotel...

By on May 19, 2014