Simple, no frills, but two things that caught me by surprise were 1) the selection at breakfast was minimal, and 2) the room had no paper to write on (which as it happens i needed) Simple, comfortable, reasonable price, good location, great stuff.
The hotel is easy to get to with the free shuttle. Staff answered question asked in a clear manner. Very nice hotel.
Just stayed 1 night on our way back from Italy. Convenient to the airport with a free shuttle service. Middle of nowhere, but it met our needs and clean. Free airport shuttle service to and from airport.
There is wallpaper failing off and mold behind the wallpaper. It’s a safety hazard.
Hotel lifts had non working buttons, no food or restaurants in the area
Shuttle was over 35 minutes before it arrived even after us calling in advance twice.
Very upset with the service. When we booked the 2 rooms for 7 people we indicated that we only had a few hours before we had to be back at the airport. We were arriving at 11:55 pm and leaving again at 7 am. Once booked we spoke with customer service and shuttle service to set up pick up at airport. We were told to call 1 hr before pick up. I explained we would be on flight so I was told to call at airport. When we landed I called from the plane, I was told to call again once I got my luggage, which I did and then told to call once outside. Again I did and still no pick up. 35 mins later our company called again and we were told that shuttle was on its way. 35 mins later another couple called for pick up and 10 mins later the shuttle arrived. The front desk took almost 20 mins per room to check in and when asked for a shuttle we were told 4:15 only we did not have to go till 5am. Very disappointed in the service as we only got 2 hrs at the hotel for $200 for my room and our companions paid $170. Very poor service sor the cost and unresponsive to the needs of customers who had long travels and delays
Nice clean hotel near to the airport, we got into the room and the light was flashing then we turned on the TV it worked for a couple of minutes then went off. I called down to the desk to let them know, he came within 10 minutes and gave us the room next door. Everything worked and was very comfortable. This is the second time we have stayed there and would recommend it, the breakfast is good too. Plus they have a shuttle to the airport very convenient
This is not the hotel one should go. Front desk person who appears to be owner of the hotel was too rude. There is no privacy why I am saying this because when I cheked in front desk person alloted a room to me and when I entered somebody was already there in the room. He gave another room and when I open the door one family was sitting already This is rubbish. Never ever go to this hotel
We had a reservation for 2 nights and wanted to add a third, these were through Orbitz. I ended up calling facility to ask if I could book another night? They would not match the website price, I then asked if I booked online would I be able to stay in same room. I was told yes. Get to facility they tell me they can't assure me the same room for all 3 nights. Ok, fine. They send us up to 4th floor. The room appeared to be clean(nope). There was a headband on one side of the bed, an empty water bottle on the other side and white stuff all over the floor. Went downstairs to get a different room. Was told I was going to a different floor so it was a different housekeeper!! This room was a little cleaner. 1 set of towels left for a room with 2 double beds? Really? Ice bucket lid was covered in grease(turned it in at desk) took 2 days to get replacement. Be very leary in booking a room here.
The second floir I was on the walls and floor are under construction and/or are being repaired. I was looking unto a yellow bus storage or parking lot from my room. There was a refrigerator in the room but you have to go downstairs in the lobby in the hallway where the microwave is to warm up your food. The hotel had a musty smell to it from the time you walk into the lobby.
Booked it because it was listed on the rbc site for points. Used 15,000 points. Not worth it! Filthy room and shuttle (littlered with used condoms) noise from adjoining rooms. Rbc and hotel not willing to address it. Rbc offered only 2000 points back. Better to sleep at airport than stay here.
Located in Etobicoke within a mile (2 km) of Toronto Congress Centre, Pearson Hotel and Conference Centre Toronto Airport is within 2 miles (3 km) of other popular sights such as Woodbine Racetrack. This 124-room hotel has round-the-clock conveniences like a business center, a fitness center, and a front desk.
Pearson Hotel and Conference Centre Toronto Airport's 124 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Pearson Hotel and Conference Centre Toronto Airport features a 24-hour fitness center, free WiFi in public areas, and a conference center. There's free parking, and an airport shuttle (available 24 hours) for CAD 12.50 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and express check-out.
Simple, no frills, but two things that caught me by surprise were 1) the selection at breakfast was minimal, and 2) the room had no paper to write on (which as it happens i needed) Simple, comfortable, reasonable price, good location, great stuff.
The hotel is easy to get to with the free shuttle. Staff answered question asked in a clear manner. Very nice hotel.
Just stayed 1 night on our way back from Italy. Convenient to the airport with a free shuttle service. Middle of nowhere, but it met our needs and clean. Free airport shuttle service to and from airport.
There is wallpaper failing off and mold behind the wallpaper. It’s a safety hazard.
Hotel lifts had non working buttons, no food or restaurants in the area
Shuttle was over 35 minutes before it arrived even after us calling in advance twice.
Very upset with the service. When we booked the 2 rooms for 7 people we indicated that we only had a few hours before we had to be back at the airport. We were arriving at 11:55 pm and leaving again at 7 am. Once booked we spoke with customer service and shuttle service to set up pick up at airport. We were told to call 1 hr before pick up. I explained we would be on flight so I was told to call at airport. When we landed I called from the plane, I was told to call again once I got my luggage, which I did and then told to call once outside. Again I did and still no pick up. 35 mins later our company called again and we were told that shuttle was on its way. 35 mins later another couple called for pick up and 10 mins later the shuttle arrived. The front desk took almost 20 mins per room to check in and when asked for a shuttle we were told 4:15 only we did not have to go till 5am. Very disappointed in the service as we only got 2 hrs at the hotel for $200 for my room and our companions paid $170. Very poor service sor the cost and unresponsive to the needs of customers who had long travels and delays
Nice clean hotel near to the airport, we got into the room and the light was flashing then we turned on the TV it worked for a couple of minutes then went off. I called down to the desk to let them know, he came within 10 minutes and gave us the room next door. Everything worked and was very comfortable. This is the second time we have stayed there and would recommend it, the breakfast is good too. Plus they have a shuttle to the airport very convenient
Thank you for your review. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”