Tokyo Marriott Hotel4.5 out of 5.0
Recent guest reviews
This is the second time I stayed there and on both occasions I experienced that they are stingy in giving upgrades to the loyal members. It is unfortunate because the loyal guests will try out different properties.
Okay, I realize that Marriott hotels are independently owned and they can offer whatever benefits they want but this is the first Marriott hotel I have been to that did not extend my elite benefits (Titanium Elite) to my teenage children. In Japan you usually have to get two rooms if you have four people. In the past the Prince Sakura and the Courtyard Tokyo station have extended my Club Lounge benefits to our family of four but at this hotel my benefits were only extended to myself and one "guest". I could pay about $78 a day for my 14 and 16 year old children to use the lounge but we passed. The other issue I had with the hotel was the location. You have to take a free bus from Shinagawa station. Both the Prince Sakura and the Courtyard Tokyo station are within walking distance of their stations and have fantastic amenities for elite members. If you do stay, here is the information for the bus. Take the West exit from Shinagawa station and walk towards your left. You will see Bus stop number 6. Wait for the bus that says "Gotenyama Trust building" and enter at the back. There are other buses at that stop and those people will be waiting at the front to enter their bus so you just stand at the back. It runs every 20 to 30 minutes depending on the time of day but if you have a particularly early or late train you might have to get a taxi. It doesn't go anywhere else but the Marriott but there are a lot of locals and wedding guests that ride the bus.
We chose this hotel because we are American and I am a high Marriott Bonvoy member who got additional perks such as the buffet breakfast and access to the executive lounge. The service at the hotel was exceptional in every area: the front desk, concierge, bell desk, door greeting staff, as well as all of the staff in the restaurant. Once we picked this hotel I started my communication with the concierge desk a couple of months prior to our arrival. This was our first trip to Asia and we wanted to stay in a place that had familiar surroundings and food and also a concierge who would be able to help us navigate Tokyo. The chief concierge, Ymke Simonis, provided exceptional service prior to our arrival to help me plan a private day trip to Mount Fuji, a private day trip to the Nikko area as well as a day tour of Tokyo our first day so that we could get a little acquainted with the giant city. We were only here for seven nights so we used guides to try and see as much as possible. Throughout our stay she and her staff were extremely friendly and helpful in every way. The bell desk and door greeting staff were all very pleasant and very helpful with any directions you may want to include traveling by taxi, bus or train. Every time we left the hotel we were greeted with “have a nice day“. Every time we came back to the hotel whether it was at the end of the day or sometime in the middle of the day we were always greeted with a wide smile and a “welcome back” greeting. I particularly liked the door greeter Thi Anh Thu Pham who always had a very large gracious smile and was very eager to help in anyway. After the staff got to know us in a couple days we were always greeted by name whether it was at the breakfast buffet or coming and going from the hotel. The hotel is in a great location and provides a free shuttle to the Shinagawa train station which leaves every few minutes. The hotel is immediately next to a very large business building so there are a lot of commuters. This Marriott is also an easy 15 minute taxi ride from the Haneda airport. With 2 suitcases and 2 carry-ons we did not want to tackle the train station with luggage. If you have one small to medium bag then it might be OK however we chose this airport because of its close location to the hotel. Because of my Marriott status we were able to have the breakfast buffet each morning. The staff was exceptional and the manager, Masashi Ono, is great. Again after a couple of mornings we were always greeted by Marical with a large grin and smile as she was saying good morning and our name. For Marriott members there is an executive lounge on the top floor with great views and snacks however there is no true breakfast upstairs. The breakfast is the breakfast buffet downstairs which had a huge selection of both American and Japanese food. The room itself was a standard Marriott room although in keeping with Japanese style was admittedly a little bit smaller than an American hotel. But it provided plenty of space and we had a corner room with nice views of Tokyo Tower. There were robes, a mini bar, a safe, and lots of plugs for your electronics. There were times when we wanted to get ice or additional towels and the service was almost immediate. It was unlike any other Marriott or any other hotel for that matter that we’ve ever stayed at. When we asked for additional towels they would often be at our door in less than 10 minutes. I would highly recommend this hotel and will definitely stay here again when I go back to Tokyo.
A reasonable business hotel about 12 minute walk from JR Shinagawa Station. We stayed in a corner quad room with couch, large bathroom with shower stall and tub and foyer area to hold our luggage. Our room was 512 facing the train station - we did hear the train noise but its so faint that it's not a problem at all. If you are a high-level Marriott Bonvoy members, the hotel throws in some great perks (free breakfast buffet, lounge access with snacks and drinks, and a restaurant discount). The gym is a bit dated but they have all the usual equipment where you can get a good sweat and pump. The pool is only for 16 y.o. and older - sorry no kids allowed. The wifi is strong and consistent. And the service feels like a 4.5 star western hotel - staff is fast, friendly and genuinely warm.
It is a comfortable hotel with all the necessary knick knacks. But it is situated at a quiet residential area, far from food and shopping. There is only one restaurant. So you either eat at the restaurant or use the hotel shuttle bus. And it is the Marriot, an American chain hotel. I know it is Japan. But I am a bit paranoid about terrorism. And like I say, the surprise element is essential to the success of a terrorist attack.
Large rooms and very quiet upto the 3rd floor from what I can tell - shielded by a wall and greenery. Some rooms can face the noisy train line at the back. Fantastic garden and pond at the back to walk around in. Good breakfast, although I found myself always waiting a few minutes whenever I went to the ground floor restaurant, even for a coffee. I’d stay again and take a room upto the 3rd floor - as a business traveler, I look for proximity to client locations downtown, easy access to taxis, comfortable beds, quiet rooms, sound sleep and fast service at breakfast rather than a view or the quality of the lounge. Liked the touch of the doorman asking my name and alerting reception to pull up my details before I got there. I’d stay again.
A nice hotel a 10-minute walk from Shinagawa Station. The rooms are quite large, with comfortable beds and a large bathroom. Our room was looking at the railway line, but the noise was not very strong. There is also a nice Japanese garden next to the hotel. I'm the Marriott Titanium - executive lounge is superb, with a great selection of evening hors d'oeuvres (you can easily skip dinner in another place) and a great variety of hard liquor. Although we were here during the golden week, there were always free seats. Breakfast was at the main restaurant and was very good with a wide variety of dishes. I'm not happy with the service and that's why I give ****. I had booked two rooms. Instead of the original two they gave me a normal and one extremely small room, and that was without warning from the reception. The small room was much cheaper than the original one, but money was not offered to me as compensation. This after a 12-hour flight from Europe. I tried to change the room after seeing it, but at the reception they strongly refused to change the room with the apology that they did not have the right room. The next day the hotel gave me the original room.
Two nights on points as members of Marriott, great room with large bathroom and terrific view. Breakfast included and was terrific, dinner in restaurant was very nice but expensive. Members lounge great value. Shuttle was terrific as was was the train to Tokyo.
Very nice hotel in peaceful setting. Exceptionally helpful and friendly staff. Excellent food service. Shuttle bus to Shinigawa station is frequent. Location is outside central Tokyo so it is helpful to be able to take the train to the city.
I am being Marriott gold member for few years. This was one worst customer service Marriott I have came across. Front desk was not at all helpful to accommodate right room. I was given a room with continuous train sound . On asking to change a room they gave me a reason they are completely booked. My 17 month little baby was crying for the milk at middle of night . I asked room service provide a milk but they told me room service was closed in spite hotel says 24 hours room service. Avoid this hotel if you are staying with your family.
- Close to Tokyo Bay
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Fitness center
Located in Shinagawa within a mile (2 km) of Tokyo Bay, Tokyo Marriott Hotel is within 2 miles (3 km) of other popular sights such as Tokyo Metropolitan Teien Art Museum. This 242-room, 4.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
A 42-inch LCD TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers a soaking tub, hair dryers, and free toiletries. Other standard amenities include a refrigerator, a minibar, and a coffee maker.
Tokyo Marriott Hotel features a fitness center, free WiFi in public areas, and a business center. If you drive, self parking is JPY 2000 per day, or you can take advantage of the airport shuttle during limited hours for JPY 60000 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a computer station, a terrace, and a garden.
Reviews from Trip Advisor
73.0% of guests recommend this hotelTotal of 1071 reviews