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Mitsui Garden Hotel Shiodome Italia-gai

3.5 out of 5.0

Recent guest reviews

We really enjoyed our stay here at one of the Mitsui Garden hotels in Tokyo. The location was great and allowed straightforward access to the subway line and the rest of the city. Staff could not have been more helpful and made us feel welcome throughout. Our room was comfortable and a nice temperature. I believe Japan is known for slightly smaller room size than perhaps some other countries and we did notice this, but there was still plenty of space for our luggage etc. There were a number of local restaurants and bars at our disposal, however we generally opted to venture to a variety of other districts as we like to explore! Overall a pleasant stay and we would happily return in the future. Thank you! Benedict & Sharon

We stayed at this hotel this past weekend and when we checked out we left our suitcase with the staff so we could have lunch before going to the airport. When we came back to collect our suitcase, we were shocked to find that our suitcase wheels were broken - pics attached. The staff and manager couldn't explain how it was damaged, nor did they apologise or take any responsibility for it. All they could say was that it somehow got damaged while they were carrying the suitcase but don't know how. When we asked for compensation they refused and basically just wanted us to leave. We have written an official complaint to the hotel management company but have not had a response or acknowledgement. This is very poor customer service and a far cry from the famous culture of hospitality that the Japanese usually pride themselves in. If you ever decide to stay at this hotel or the other hotels in the mitsui garden chain, be warned that if anything goes wrong during your stay, they will not help you or do anything to try and solve your problems. Also, our room was extremely dusty and not very comfortable at all. We will never be staying at any mitsui garden hotels ever again, and next time we will be buying travel insurance in case of incidents like this again.

We recently stayed 1 night at this Hotel as it was very convenient for catching the Monorail to Haneda. It was in a lovely neighbourhood with plenty of restaurants nearby. Very quiet streets when walking to the Station. Our rooms were very small with the bed against the wall which made it difficult for one person to get out so we did move the bed away from the wall. Cosy bathroom with adequate amenities. We did not use the public bath as there seemed to be a lot of Chinese staying in the hotel but the instructions for use were very good.

Nice hotel in a very calm central part of Tokyo! Only 10 minutes on foot to the station for express trains to the airport, which is very comfortable. The staff is very helpful, all the amenities included. You can also use public bath in the hotel. The location is also extremely good to visit all the main sightseeings in Tokyo:)

The hotel is a business hotel. The rooms are ok not small clean bright and quiet. Slept very well. The AC works beds a little hard. Bath works great furnished with tooth brushes. I enjoyed my stay. The service was friendly. The restaurant service is buffet.

The Hotel is located in the center of Tokyo, near the JR Hamamatsucho station and the Oedo subway just few minutes walk. Very convenience for transportation around Tokyo and nearby. The Hotel is very clean and prompt service. Breakfast is excellent with lot of variety food choices. Surrounding area is very quite and beautiful for take a walk or photo-taking. Once is not enough!!

The hotel small, quaint and a little off the beaten track was a nice hotel, the food in the evening was of an excellent standard and the cleanliness to an exceptional standard. I would recommend and stay there again.

My daughter picked this hotel based on ratings, location, and price. It was a hit. Location: a bit of a walk from the Hammamatsucho station. It's a level path on the street, but the station entrance at the nearest street to the hotel has stairs. If you walk down the "alley" right of the station, about 1/2-way to the end of the building, and on the RIGHT, there's an elevator. Do take the time to find the hotel on the map, and locate the subway station, and get an idea of how to proceed. You can't see the hotel from the station. GPS via smartphone helps! The hotel is located in what some have called Tokyo's Italian Quarter. There are Italian themed restaurants nearby, and even the hotel's restaurant is Italian, although it's a buffet. There's a Lawson's combini in the adjacent building. Very handy. Because of the 2020 Olympics, there is a large construction project on the next block, and there is some construction noise that leaks into the rooms. It's not a factor for us, but if you're a light sleeper, it may be. The hotel is upfront about the noise. The rooms were comfy and spacious. Beds were comfortable, but the pillows are a buckwheet/conventional hybrid, so you might want your own. Bathroom has a tub/shower, and a washlet toilet. There's a desk, a hotel provided cellphone/device charger, and sufficient power connections. Wifi reaches the room. On the 13th floor, there are men's and women's spas, and a single washer/dryer machine in each spa. These are single-unit combo machines, clothes go in dirty and come out clean and quasi-dry. The downside is the machines are slow (about a 2-hour cycle). I don't recall the cost, bring 100-yen coins. Detergent is provided. You'll probably need at least one extra dry-only cycle. They also have a laundry service if DIY isn't your style. There are many restaurants and bars along the streets from the subway station. Byron Bay coffee is on the way to the station, and that became our morning coffee stop. Great coffee drinks there. Tokyo is huge, and I confess to never eating at any of the restaurants near the hotel. The hotel staff is conversant in English, and very helpful. The pictures here are accurate, although we had no problem with bugs. I'll stay there again.

Stayed here 1 night before I flew back to Europe and this hotel was everything I expected. Nice and clean rooms with all the comfort you need. The hotel is situated in quite a chique area and I had the impression that it's a neighbourhood with offices. Staff was very friendly and always willing to help. I also enjoyed the hot tub on the 13 th floor. Would go there again.

good location clean rooms nice onsen, however very bad customer service and very unhelpful reception staff. We had a 10pm flight and they would not allow us to use the empty onsen or take a shower and change there either, very unhelpful and won't be staying there again

2-14-24 Higashi-Shimbashi Tokyo Tokyo-to

Hotel highlights

  • Close to Tokyo Tower and Tsukiji Fish Market
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour business center

Located in Minato, Mitsui Garden Hotel Shiodome Italia-gai is within a mile (2 km) of popular sights such as Tokyo Tower and Tsukiji Fish Market. This 3.5-star hotel has 375 rooms and welcomes guests with a restaurant, free in-room WiFi, and a 24-hour business center. Located in central Tokyo, the hotel is also near Tokyo Imperial Palace and Tokyo Stock Exchange.


Dining

Enjoy a bite to eat at Cafe La Marea, the hotel's onsite restaurant. Start your day off with buffet breakfast, available for a fee.


Rooms

Mitsui Garden Hotel Shiodome Italia-gai's 375 air-conditioned rooms provide refrigerators, free bottled water, and safes. Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Desks are also standard.


Property features

Mitsui Garden Hotel Shiodome Italia-gai features free WiFi in public areas, a 24-hour business center, and laundry facilities. Valet parking is offered for JPY 2000 per night. A multilingual staff is on hand to assist with dry cleaning/laundry and luggage storage.

Room options

Triple Room, Non Smoking

Twin 3 | Sleeps 6

Triple Room, Smoking

Twin 3 | Sleeps 6

Superior Twin Room, Non Smoking

Twin 2 | Sleeps 4

Superior Twin Room, Smoking

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 656 reviews