Imperial Hotel5.0 out of 5.0
Recent guest reviews
The Imperial Hotel in Tokyo remains, in my opinion, one of the best hotels in Tokyo. Other hotels may be newer, but the consistency of service level, attention to detail and quality of the stay overall is hard to top. I stay at the Imperial at least once per year, and have noticed the continual upgrades and improvements to the service. New for me this year is the complimentary mobile phones in each room for guests to use. This is a great amenity and can be used for maps, reservations and free international calls. Joining the Imperial Club International gives you a 10% discount on purchases at the hotel (all restaurants and shops), a 50% discount on laundry service (essential for business travelers) and free use of the fitness center. The close proximity to Ginza, Marunouchi and trains make this a convenient location. I will continue to use this hotel as my Tokyo base.
Today I arrived in Tokyo and caught the bus into town. My bus arrived in hotel A and was a short walk from hotel B, where I am staying. The Bell Captain helped me off the bus and when I inquired where hotel B was, he said that the fastest route was through hotel A and that he would show me. Not only did he carry my luggage through his hotel A, but he walked me all the way to the front desk of hotel B and refused a tip. Now that is what you call service! We all could learn a few things from Satoshi Hahakabe (Imperial Hotel) on a superlative customer experience, even when you are not a customer!
Amazing hotel. In Jan-Feb 2018, I spent two weeks at the Imperial Hotel in Tokyo and enjoyed every aspect of my stay. Much of the amenities can be found on their website, but what you have to experience is: - Politeness: the hotel staff was extremely pleasant and helpful from the front desk, bellman, restaurant employees, housekeeping and elevator greeters. - Cleanliness: I found the hotel to be very clean. In fact, for a city with few garbage receptacles, the entire city was exceptionally clean. - Location: while the hotel restaurants provided delicious options, the location of the Imperial Hotel puts you within walking distance of dozens of outstanding restaurants. It is also in close proximity to the train station, high-end shopping and parks. The only thing missing from the trip was my family.
A huge hotel, with many sites nearby. Room size was reasonable given Tokyo real estate. Clean rooms, and friendly staff. Nice start to our trip in Japan.. (just a heads up that the hotel provided a luggage transportation facility, so saved us lugging bags on the train!)
The staff is rude, and have no idea what manners are. Breakfast was bad, the toast wasn't even toasted. And when I tried to sit on a table to wait for my partner to bring me breakfast an Indian lady, who appears to be head of staff, shouted at me and spoke to me in the rudest manner ever. I issued a complaint, and although I was promised justice - none came. I had to skip breakfast for the rest of my stay in fear of being shouted at again. A breakfast, which by the way I had paid for in advance. The concierges are slow and unhelpful. Milk and coffee were outdated, we had to ask for new ones almost every day we stayed there. Never again!
Lovely hotel, friendly, efficient and helpful staff, lovely buffet breakfast, plenty dining options mostly extremely expensive but no doubt excellent. Well situated. Very comfortable and well situated. Highly recommended.
I have had the pleasure of experiencing many 5* hotels in Tokyo, and the Imperial is up there at the top of the list.. Every employee you encounter here is devoted to assuring you the best stay possible, and their level of devotion is intuitive.
Perfect location, wonderful hotel and Leading service anywhere in this big hotel. Luxury breakfast .Absolutely It worth your money and make your stay in Tokyo great. I really Happy of my choice and give my congratulations to the Staff and General Manager
My parents stayed here in the 1960s and had a wonderful time, so we decided to stay there when we visited in November 2017- it lived up to all our expectations! This is a truly great hotel where service comes first. Our room was superb, and we were offered an upgrade to the top floor, overlooking the Ginza. The other side of the floor overlooked the imperial palace grounds. Everybody from wait staff, porters, reception, and concierge were excellent. I cannot fault this hotel , and because of its location close to the train stations, shopping and major sights, it is an excellent choice for a visitor to Tokyo. Thank you for a great stay!
A very good hotel that is a classic in Tokyo. It is very well located and walking distance from the metro station. It has several restaurants of different types of food. The rooms are nice. The lobby is huge and the staff ir really attentive.
- Walking distance to Kabuki-za Theatre
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Chiyoda within a short walk of Kabuki-za Theatre, Imperial Hotel is within a mile (2 km) of other popular sights such as Tokyo Imperial Palace. This 931-room, 5-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. Located centrally in Ginzanishi, it's also close to Tokyo Tower and Tokyo Stock Exchange.
This hotel is home to 13 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés. Start each morning with full breakfast, available for a fee from 7 AM to 10 AM.
All 931 individually decorated accommodations feature separate bedrooms. 32-inch flat-screen TVs come with digital channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, coffee makers, and free newspapers are also standard.
Imperial Hotel features an indoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 2152 reviews