Imperial Hotel5.0 out of 5.0
Recent guest reviews
The Imperial Hotel is a very stylish hotel located in Chiyoda near Ginza. The service from checkin to check out is first class. The hotel is very popular for wedding parties so if you are there on a weekend you will see many very happy wedding parties as the hotel turns on its splendour and wonderful background for wedding photos. The hotel is very well located for the shopping, restaurants and night life of Ginza. By day you can visit the grounds of the magnificent Imperial Palace. The location is hard to beat. The hotel rooms are a good size, very well appointed and the bathrooms very clean and with everything you could need for your stay. It is always a delight to stay at the Imperial Hotel - highly recommend!
Our family of 3 stayed in the Imperial Hotel for a week on a recent holiday to Tokyo. We were given a room with 3 single beds. Room was spacious by Tokyo standards. All the amenities you would need in the room. Decor was simply furnished with lighter colored wood so some people might find it dated. But nevertheless, everything was functional and service was top notched. The location of the hotel was the main reason we chose the Imperial. Lots of eating and drinking places just around the hotel in the lanes beside and under the railway line for cheaper eats. Restaurants available in the shopping malls and department stores and in all the streets in Ginza. Ginza shopping is less than 5 minute walk away. The hotel concierge has good recommendations for cheap eats to Michelin star restaurants. The Hibiya subway line is right in front of the hotel. Other lines are only 5 minutes away in Ginza. On our day trips out of Tokyo, we walked to Tokyo station - a 15-20 minute pleasant walk.
As Americans, my husband and I feel "at home" at the Imperial Hotel in Tokyo. While we know some Japanese phrases, we could never negotiate checking in or ordering room service without the excellent training the Imperial provides for their employees. Everyone is so helpful and help is just a phone call away! The service is amazing! The rooms are also luxurious, lovely, spotless and up to date. Taking a bath there is heavenly! The bed linens are so comfortable. The amenities provided in the room serve almost every need you might have while traveling. Plus, the location is ideal with views of Hibiya Park and close proximity to the Ginza, underground transit, Imperial Palace and much more. We will be staying there again next month!
This hotel was chosen by our travel company and we can't thank them enough. From check in to departure the staff, accommodations and food serve all exceeded our expectations...especially considering some less than stellar evaluations of others. A great location too !
Top notch service and location. My expectations for the grande dame of Tokyo were high, but they were more than met. I agree with others who note that if you want trendy, if you want glass and steel design, go elsewhere. If you want service and real class, then stay at the Imperial. My only complaint is they got rid of the Frank Lloyd Wright edifice, but that was back in the 60s so I guess it's time to move past that error! Jokes aside, this is one of the best hotels in the world, comparable with the Oriental in Bangkok and the Raffles in Singapore.
Imperial Hotel is located, naturally, very close to the Imperial Palace. One can actually view it from the upper floors and also walk across to the Imperial Palace grounds in a few minutes. It is also within walking distance from Ginza and Tokyo station.
I stayed at the Imperial Hotel a number of times over my career enjoying a world class facility which many times after long travel or long days in Tokyo felt as close to home as could possibly be. The staff are dedicated to your comfort in a relaxed environment and are always accommodating and welcoming. Thank-you for delivering the highest standards for many years. I look forward to returning one day.
After reading comments by those who find the Imperial a bit tired most assuredly are drawn to the glitzy side of life. The Imperial is like a fine wine that does not compare to any you have ever consumed before. Hotel design may change, times may change and tastes may change but impeccable service never changes. If you are drawn to trends do not stay here; if you strive for perfection, look no further. You will most assuredly find it here!
Service cannot get better than this. The Imperial has an army of staff attending to the needs of guests, from a concierge desk manned by 3 to having 2 staff pressing the lift buttons. During our stay my wife became ill, the manager sent one of his staff to accompany us to the hospital to act as interpreter. We were there for 3 hours. Hotel is conveniently located near Ginza , metres from the metro and has a great selection of restaurants. Highly recommended..
As a Hilton Honor's Diamond member, I usually try to stay at the Hilton or Conrad when visiting Tokyo. But, in the last couple of years, it has become so hard to get a room I like at Hilton properties in Tokyo. I've recently stayed at Imperial a couple of times, as a result. PROS: * Their employees are impeccably trained, and the quality of service is far superior to what you'd get at, say, Hilton Tokyo in Shinjuku, and it is slightly better than what you'd get at Hilton Tokyo Odaiba and Conrad Tokyo. * Frequently, you don't even have to ask for help. For instance, when checking in w/ my elderly mother, an employee approached us and offered to carry our luggage and bring my mother over to a more comfortable area to sit down. * It's big and the lobby is definitely is high traffic--yet it never feels chaotic, perhaps because of the red-carpet atmosphere and the open and airy floor plans with interesting details throughout--ostensibly designed to disperse the traffic and to diffuse the visual foci. It's quite cleaver, in my opinion, and I wish some of the Hilton properties would learn from this... * The rooms are consistently very quiet. I didn't see too many guests from neighboring countries where people are known to be loud, and most guests appeared to be the elderly--so we slept very well and this is a HUGE advantage over the Hilton properties that tend to be quite noisy. * The entire hotel feels substantial and luxurious--complete with top-of-the-line fixtures and furnishings, and the rooms are quite large by the Tokyo/Japanese standards. * Taking a walk around the Imperial Palace is a wonderful treat, and there are running paths around the area. * The location in the primarily business/commercial district is generally good, especially if you are comfortable taking advantage of Tokyo's highly efficient/reliable public transportation system. [Taking the cab to get to various locations in Tokyo would be a bit of an issue, and you could get stuck in traffic pretty badly right around the hotel!!!] * While there are SO MANY shopping and dining options in all price ranges immediately outside of the hotel, the restaurants in the hotel are quite good! We had a wonderful Japanese kaiseki dinner at San Applause. POTENTIAL ISSUES: * Although spotlessly clean, the bldg is quite old, and one may feel that the entire hotel is somewhat stuck in the good old days... * It's a bit of a hike from the JR Yurakucho station. * They are famous for being the first hotel restaurant to have offered buffet breakfast in Japan, and the selection as well as the views of the Tokyo skylines from the restaurant were quite impressive. The quality of the food, unfortunately, wasn't necessarily impressive--and it's very similar to what you'd get at Hilton Tokyo in Shinjuku (only in a much brighter ambience w/ a better view). * At times, I felt a bit too overwhelmed by the level of service. I guess it's the hotel's policy that, when chambermaids see guests walking down the hallway, they are to stop what they're doing, stand still and bow, saying "Good morning," "Welcome," etc. etc. and not move until we are out of sight. That made me feel as though I were a slaveowner...and I didn't like that very much. * Because it is an older construction, it isn't very "ADA friendly" in and outside of the room. There are many steps and stairs throughout. Although there ARE ways to get around them, that would typically translate into major detours to escalators, ramps, elevators, etc. I'd definitely recommend this hotel, and they offer wonderful service. If I weren't a Hilton Honors elite, I would undoubtedly stay here more often.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 2035 reviews