Hotel Sunroute Plaza Shinjuku

The location is perfect. Only five minutes from Shinjuku Station, 15 minutes from parks. The room is clean but tiny. The double bed is too small for a couple, and there is only one chair. The bathtub has some drainage issue. The staff were very friendly but also rigid. They couldn't accommodate a late check out by just one hour.

Small room, old bathroom. Nice breakfast. Nice lobby.

There have no shuttle bus stop at the hotel from airport to hotel in the early morning

Great location next to Tokyo Metro Rail line with easy access to the JR station 600m away. It was so quiet when I stayed there. It felt like I was the only person staying on the floor.

Great location next to Shinjuku train and bus stations (5 minute walk). Easy transfers to and from both airports via limo bus. Room is a bit small but functional. A great value for such a conveniently located hotel. Staff were friendly and spoke decent English. Tip: Limo buses to and from airports stop directly at the hotel but it is usually much quicker to use Shinjuku Station and walk to or from the hotel.

Limousine bus from/to Narita and Haneda Airports stops st the hotel.

I have been using Hotel Sunroute for over 15 years. quality have stayed excellent.

Great location. Budget room small as expected, but met our needs. Bed comfortable. Pillows a bit hard.

We flew into Haneda and out of Narita. The location in Shinjuku is awesome as the limo bus airport transfer service is right outside the front door. Staff speak “useful” English and seem eager to help. Check in and out was easy and efficient. I preordered a pocket WiFi and front desk handed me the package as soon as I checked in. Hotel WiFi was fast and reliable especially in the lobby. We had a twin room with 2 separate twin beds (US$250 per night end of July rate). It is Japan so we expected the room to be small. Pajamas, toiletries, slippers were provided. There is a fridge and tea supplies but no safe. The shower/ water pressure was great and the bidet + toilet worked perfectly. Breakfast was not included in the rate but available for purchase $19 buffet. There was a heatwave when we were there and the lobby and room AC were a nice and cool respite from the horrendous heat. There are soda/ snack vending machines and ice machines in every floor. There is a luggage weighing scale right in front of the elevators. We had to mail something on a Sunday afternoon and the front desk provided a box and packing supplies. There is also a foreign exchange machine in the lobby if you need to exchange currency. There is also a robot roaming the lobby which is a hit with bored kids. Tour flyers/ brochures are available next to the front desk. Limo bus tickets can be reserved and paid for in the front desk too. The hotel met all our needs. Highly recommended

Location of the hotel is great. Clean and organized. Amazing in every way. This is my place in Tokyo!!!

The hotel looks grand in the lobby but the room is dated. I lived in a room where the toilet flush didn't work properly-i had to hold down on the button for it to flush. In addition, I found the cleanliness to be an issue. I found several strands of hair on the mattress topper upon lifting the bed sheets for bedbugs (a habit when I check in). In addition, I also found shaved hair inside the tub which makes me wonder if the whole room was clean thoroughly. For close to $150/night and in Japan, I have higher expectations. I've never been to a hotel/airbnb where I found cleanliness like this to be an issue. Because it is dated, the outlets are not at the bedside for charging devices. Aside from this, this hotel is convenient to the metro which is next door, convenience shops like Family Mart across the street and within walkable distance. + convenience, close to Shinjuku highway express/metro/JR lines, airport shuttle at doorstep (1250 yen to haneda), staff spoke basic English - cleanliness, defect toilet flush

Except for location and very friendly staff that are excellent, the rooms require some renovation and enlargement! We spent in the hotel practically only nights but it was still difficult for two people to move around!

Hotel counter staff was friendly and helpful. I did not expect the staff to speak English but their English was good enough to help. They even called another hotel for me to get some items i left behind. Queen bed room had enough space for a desk and one chair.

This hotel is right next to the major Shinjuku subway station. its location and convenience are definitely the highlights of this hotel. If you look past the small hotel rooms (of most avg priced hotels in Japan), this is a great value. This location is also the final bus stop for the airport shuttle from Narita Airport. Buying a round trip airport bus ticket was the best decision we made this trip (vs taking the N’EX last time). Definitely coming back!

Hotel entrance faces a side road so need to orient yourself. Airport Limousine Bus stops at this hotel though frequency is less than some others. Short walk to Takashimaya, Tokyu Hands and Shinjuku Station. Rooms are small, typical of Japanese Business Hotels. Bed is equivalent to a US Full size. There's not much space to walk, and small space for your luggage. Bathroom is adequately sized and leaves little space for the hallway passage which is barely wide enough to drag my suitcase in. There are slightly larger rooms with two beds. Electric kettle available for making tea. Strangely, the bathroom door is transparent glass. Hot water oscillates in temperature a bit and not a major issue. Uninteresting view out of window. Bed was comfortable and room temperature not too warm. WiFi is also available. Room door had stiff spring, so difficult to keep it open when I moved luggage out. As a result the door slammed and I left my key card in the wall slot that keeps the lights on. Didn't have breakfast so can't report on that. There are places in the shopping areas where you can get coffee and pastries. Location very convenient to shopping especially when you need to come back to rest a while before going out again. Room comfort was good for 1 night stay.

Beautiful, clean, and convenient. Breakfast buffet was fantastic and inexpensive. I would stay here again.

Nice hotel. Close to multiple train stations. Nice bakery across the street. Good traditional food close by.

The location is great and very close to Shinjuku train station and the staff is very nice. We took the limousine bus from the airport that drops us right in front of the lobby which is very nice. It is in a quieter side of Shinjuku which is more desirable for family vacations. The room is small which is expected, however it definitely needs some updating, especially the bathroom which was a bit smelly.