DoubleTree by Hilton Hotel Syracuse

4.0 star property
Suburban hotel with airport shuttle service and a 24-hour fitness center

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Hotel Syracuse

Exterior
Meeting facility
Reception
Reception
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Room service

Explore the area

View in a map
6301 Route 298, East Syracuse, NY, 13057
  • Place, Destiny USA
    ‪9 min drive‬
  • Place, Syracuse University
    ‪10 min drive‬
  • Place, JMA Wireless Dome
    ‪11 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪10 min drive‬

Room options

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(34 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(13 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Double Beds, Balcony

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

Room, Accessible, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(49 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

East Syracuse

DoubleTree by Hilton Hotel Syracuse places you within a 10-minute drive of popular sights such as Erie Canal Museum and The Oncenter. This 250-room, 4-star hotel has conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Destiny USA - 9 min drive - 6.7 miles
  • Syracuse University - 10 min drive - 5.2 miles
  • The Oncenter - 10 min drive - 5.6 miles
  • Landmark Theatre - 10 min drive - 5.9 miles
  • JMA Wireless Dome - 11 min drive - 5.6 miles

Getting around

  • Syracuse Regional Transportation Center - 13 min drive
  • Hancock Intl. Airport (SYR) - 11 min drive

Restaurants

  • ‪John & Sons Fly Road Market - ‬3 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪Taco Bell - ‬13 min walk
  • ‪Barbagallo's Express Mart - ‬2 min drive
  • ‪Pizza Hut - ‬2 min drive

About this property

DoubleTree by Hilton Hotel Syracuse

Suburban hotel with airport shuttle service and a 24-hour fitness center
Guests of DoubleTree by Hilton Hotel Syracuse have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. MP3 docks, refrigerators, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to 11:00 PM on request
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: USD 5 to 17.95 for adults and USD 5 to 12.95 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 16,006 square feet of conference space
  • 24-hour business center
  • 8 meeting rooms
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 7 floors
  • Banquet hall
  • Built in 1977
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 50.00 per pet, per stay
  • Pet weight must not exceed 50 lbs per pet
  • Food and water bowls and an off-leash area are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 17.95 for adults, and USD 5 to 12.95 for children
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Syracuse
DoubleTree Hilton Syracuse
DoubleTree Syracuse
Hilton DoubleTree Syracuse
Hilton Syracuse
Hilton Syracuse DoubleTree
Syracuse DoubleTree
Syracuse Hilton
Syracuse Hilton DoubleTree
Doubletree East Syracuse
Doubletree Hotel East Syracuse
East Syracuse Doubletree
DoubleTree Hilton Syracuse Hotel
Doubletree By Hilton Syracuse
DoubleTree by Hilton Hotel Syracuse Hotel
DoubleTree by Hilton Hotel Syracuse East Syracuse
DoubleTree by Hilton Hotel Syracuse Hotel East Syracuse

Frequently asked questions

Are free cancellation options available at DoubleTree by Hilton Hotel Syracuse?

DoubleTree by Hilton Hotel Syracuse offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What's there to do near DoubleTree by Hilton Hotel Syracuse?

This hotel is located in East Syracuse, close to JMA Wireless Dome and Destiny USA. You'll also find Brooklawn Golf Course and Palace Theater within a short drive.

Will I be able to park at DoubleTree by Hilton Hotel Syracuse?

Yes, self parking is offered for free at the hotel.

Does DoubleTree by Hilton Hotel Syracuse feature a casino?

No, DoubleTree by Hilton Hotel Syracuse doesn't have a casino.

Will I find an indoor pool at DoubleTree by Hilton Hotel Syracuse?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at DoubleTree by Hilton Hotel Syracuse?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and free Internet access as well as an indoor pool.

Are there hot tubs at DoubleTree by Hilton Hotel Syracuse?

No, this hotel doesn't have a spa tub.

Does DoubleTree by Hilton Hotel Syracuse have a restaurant that serves breakfast?

Yes, DoubleTree by Hilton Hotel Syracuse serves a cooked-to-order breakfast each morning for a surcharge from its snack bar.

Will DoubleTree by Hilton Hotel Syracuse allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at DoubleTree by Hilton Hotel Syracuse for a fee of USD 50.00 per pet, per stay. The property also provides an off-leash area and food and water bowls.

Does DoubleTree by Hilton Hotel Syracuse have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to DoubleTree by Hilton Hotel Syracuse?

The closest major airport to DoubleTree by Hilton Hotel Syracuse is Hancock Intl. Airport (SYR), which is 6.9 mi away (11 minutes by car).

Are there rooms with balconies that I can book at DoubleTree by Hilton Hotel Syracuse?

Yes, some guestrooms at DoubleTree by Hilton Hotel Syracuse offer a balcony and may feature courtyard views.

Does DoubleTree by Hilton Hotel Syracuse offer wedding services?

Take advantage of the wedding venue at DoubleTree by Hilton Hotel Syracuse if you plan to say "I do" during your trip.

DoubleTree by Hilton Hotel Syracuse Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 554 out of 1001 reviews
Rating 8 - Good. 190 out of 1001 reviews
Rating 6 - Okay. 143 out of 1001 reviews
Rating 4 - Poor. 62 out of 1001 reviews
Rating 2 - Terrible. 52 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tammy

Stayed 1 night in Jul 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the park like setting, safe, secure, feeling
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place for a staycation for families! Will visit again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bobbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Nicole

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Lets just say this hotel was not what we expected. It was overall dirty and basic. When we walked into our room to inspect it, we turned on the bathroom light and there was a giant centipede on the shower wall. The room was extremely basic and outdated. After seeing that bug we were quite disgusted and ended up leaving a day early. When we went to check out the man at the desk was very rude and short. Hope this helps. Also the area surrounding the hotel was run down.
Stayed 3 nights in Jun 2025

8/10 Good

Kara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We appreciated the ease of requesting an early check in. When requesting the airport shuttle for the next morning, the staff was quick to schedule it. Our driver was prompt & friendly.
Stayed 1 night in Jun 2025

6/10 Okay

Shi Yi

Traveled with family
Disliked: Cleanliness
Bathroom shower problem Very Humidity on the bed Smells no good
Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Property conditions & facilities, room comfort
Pool was way overcrowded..footballs flying around with no supervision.. Breakfast wasnt free which surprised us..My 12 year old and i had a couple pieces of fruit and a drink and we got a bill for $42.. Everywhere we stay breakfast bar is always complimentary..At over $200 a night it should be.. Bar and bartenders were excellent.. Food we had off the menu at the hotel wasn't great..Burnt pizza ..Location was safe and nice.. All the workers and staff were super nice and friendly ..
Stayed 2 nights in Jun 2025

10/10 Excellent

Diana

Great food and a nice bar on site!
Stayed 1 night in Jun 2025

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Really nice people.
Stayed 1 night in Jun 2025

10/10 Excellent

Paul, Erie

Stayed 1 night in Jun 2025

10/10 Excellent

JILL

Stayed 1 night in Jun 2025

6/10 Okay

Kathryn

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The main lobby had been twnideled
Stayed 1 night in Jun 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant.
Stayed 2 nights in Jun 2025

6/10 Okay

Ngure

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reception staff was exceptional, when I checked in for a day-use room, the first room had a completely deconstructed toilet and the second room that they gave me was missing a faucet handle so I couldn’t use the sink. The hotel is otherwise great but they need to get better at finishing the renovations or fixing stuff up
Stayed 1 night in Jun 2025

8/10 Good

Jude, Saugerties

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

David

Traveled with family
Disliked: Cleanliness
The room was rather dirty and had lots of mosquitos in it. The air-conditioning did not work. Could not get the room below 74 degrees. There was no free breakfast. It was a wheelchair accessible room, which I guess we could have accidentally picked, and the bathroom and shower were all one floor with a drain in the middle and water from the shower flowed under the shower curtain and all over the bathroom.
Stayed 1 night in Jun 2025

6/10 Okay

wendall

Stayed 1 night in May 2025

2/10 Terrible

Brett

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Derrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was gooc
Stayed 2 nights in May 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Tae Dong

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I emailed this hotel regarding cancellation refund but never got back to me even after a follow up email. Please ask them to reply to my email.
Stayed 2 nights in May 2025

2/10 Terrible

Xiaofan

Stayed 3 nights in May 2025