Check in was quick, easy and friendly. I appreciated the clean towels and bed linens but the tub had hair in it, the toilet needed to be scrubbed, the light in the bathroom wouldn't turn on, and the soap dispenser was empty.
I did not enjoy this property. Breakfast was poor.
Nice clean place. Quiet and comfortable.
The rooms were really dirty. The first room we got smelled of cigarette smoke. The front desk changed the room upon request. While the room we got didn’t smell like cigarette smoke, it was not clean. Carpets were old, wall paper was peeling off and the standing lamps had a lot of dust on them. The bathroom plumbing was loud when water was turned on. Breakfast was very limited.
Before check in I called the hotel 8 times and no one ever answered my call. Also the breakfast was only available until 9 am on Sunday. I have a toddler and couldn’t get there until 9:45 it was totally done.
Quiet and convenient location. And staff was very nice. Room was clean, and bed sheet was clean, but blanket needs to be washed. Bathroom was horrible. Seems like the housekeeping staff only wipes the sink and shower. There was a clearly visible layer of grime inside the sink and all over bath tub. Needs a proper cleaning with bleach.
In the middle of nowhere and the lake which was suppose to be a 3 min walk is not accessible at all. Bad choice on my part.
The carpets are filthy in the rooms and in the hallways.
Room stank of old cigarettes, stain on rug, musty, peeling wallpaper, hair in sink! Never again….
Stayed 3 nights and room was never cleaned - garbage never emptied, towels never replaced, toilet paper never replenished, coffee service never had cups.
The manager was helpful at check in. Breakfast room was out of many choices. Barking dog
The hallways smelled like marijuana. The free breakfast was a few muffins on the counter, very disappointing.
It was clean
There were some kind of bug bites that I got while staying at the hotel
Located within a 5-minute walk of Oneida Lake, Days Inn by Wyndham Brewerton/ Syracuse near Oneida Lake is within a 15-minute stroll of Riverfront Park. This 64-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are also standard.
Days Inn by Wyndham Brewerton/ Syracuse near Oneida Lake features a 24-hour gym, free WiFi in public areas, and conference space. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Check in was quick, easy and friendly. I appreciated the clean towels and bed linens but the tub had hair in it, the toilet needed to be scrubbed, the light in the bathroom wouldn't turn on, and the soap dispenser was empty.
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
I did not enjoy this property. Breakfast was poor.
Dear Guest,We apologize for the disappointment you experienced during your stay, especially with regards to breakfast. Providing a satisfying dining experience is essential to us, and we regret that we fell short of your expectations. Your feedback is valuable, and we will review our breakfast offerings to make improvements. We appreciate your input, and we hope you'll consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Manager
Nice clean place. Quiet and comfortable.
Dear MaryAnn,Thank you so much for your kind words. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and we are extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
The rooms were really dirty. The first room we got smelled of cigarette smoke. The front desk changed the room upon request. While the room we got didn’t smell like cigarette smoke, it was not clean. Carpets were old, wall paper was peeling off and the standing lamps had a lot of dust on them. The bathroom plumbing was loud when water was turned on. Breakfast was very limited.
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
Before check in I called the hotel 8 times and no one ever answered my call. Also the breakfast was only available until 9 am on Sunday. I have a toddler and couldn’t get there until 9:45 it was totally done.
Dear guest,Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely,hotel manager
Quiet and convenient location. And staff was very nice. Room was clean, and bed sheet was clean, but blanket needs to be washed. Bathroom was horrible. Seems like the housekeeping staff only wipes the sink and shower. There was a clearly visible layer of grime inside the sink and all over bath tub. Needs a proper cleaning with bleach.
Dear Guest,Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before.Sincerely,Hotel Manager
In the middle of nowhere and the lake which was suppose to be a 3 min walk is not accessible at all. Bad choice on my part.
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
The carpets are filthy in the rooms and in the hallways.
Dear Guest, Thank you for staying at our hotel. We appreciate your feedback. We have noted your comment regarding cleanliness. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest.I hope you will give us another chance to satisfy you the next time you're in the area. Sincerely, Hotel Manager
Dear Cecilia,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager