Skip to main content
Beginning of main content

Recent guest reviews

Nothing was unique. When we arrived (8PM) we were given a room that wasn’t even cleaned from previous guests. Dirty towels, unmade bed etc. when I went to the front desk no one was there. Someone in the lobby came over and said let me help. He banged on the wall and someone finally came out. When I explained what happened the reply was oh sorry. We finally got a “clean “ room. We stayed 5 nights. Each night when we got back to the room there was some other staple missing. The last evening there were no more bath towels, face clothes, bath mats or shampoos. The same shred of paper that was on the middle the night we checked in was still there. No complaints were acted on. When asked for towels etc was told they didn’t have anymore and the evening shift didn’t know how to use the washer and dryer. No apology just that was why. While I did feel safe that was the only positive I can find about this hotel. Will never stay there again and will stay at any comfort property only if there is no other within 20 miles.

Great price for an overnight with 4 kids. Clean and staff was friendly.

the staff was cheerful and accommodating when we asked to switch rooms because our TV didn't work. Their shuttle service to the airport is exceptional. They have some great deals for parking cars in their lot when using their shuttle service, even if you don't stay at the hotel.

The hotel is pretty quiet. It is secluded away from all of the hustle and bustle of most cities. Follow GPS directions and you will arrive correctly. It is just North of Syracuse. Variety of items on the breakfast menu. Room could have been a bit cleaner. There was a used shampoo in the room. And the floor needed some more vacuum.

Older renovated hotel with a very small pool. Room was clean but the closet smelled strongly of cigarette smoke.

The employees were fantastic! My sons wedding reception was at your hotel and everything was perfect! I will definitely stay at your hotel again.

Good location while visiting family. Restaurant close by. Good Breakfast and Staff was pleasant and helpful.

All was well initially. Room was spacious, staff was accommodating during check-in. Until we saw a bed bug on the bed at 1230am. My friends and I jumped out of bed, packed up and made arrangements to move to another hotel. Called the staff, and they offered another room, but who would stay in a hotel with bed bugs? We were told to call the next morning to speak to a manager on duty about a refund. The next morning I called and was told that the manager was not on site. She had been informed of the bed bug situation but made no attempts to reach out to us to address this. I sent them pictures of the bed bug, and all they could say was that it's not a bed bug. FYI, the Holiday Inn Express next door was clean, lovely, and very accommodating. Thankfully, Orbitz was very accommodating. I made the complaint with them and they fully refunded me the cost of the stay within minutes. Thank you Orbitz!

Never changed light bulb in bathroom. Towel hook missing on bathroom door and not replaced. Room cleaned after second night and I had to tell desk clerk.

Excellent location. Staff very helpful, check in quick, hotel clean and quiet. Only complaint was sleeper sofa very uncomfortable... needs to be replaced..... second stay and both rooms had same problem.

The staff, excepting one encounter, was very professional and friendly. The room was large but had several problems. There were several fixtures/pieces of furniture that were very worn and in need of replacement. The bedding, which is the most critical to me, was very fresh and comfortable. The bathtub surround had a dark discoloration around the bottom and I was uncomfortable using the shower/tub as I couldn't determine if it was mold or something else. The vanity front was quite worn. The pool hours are not convenient for a traveler who must arrive late or depart early. I am used to pools that are open 6 AM to 11 PM, and the 7 AM to 10 PM opening time made me miss the pool due to evening plans and leave later in the morning in rush hour traffic. I select a hotel with a pool in order to keep up with my water exercise. The gym was open longer hours and I would appreciate the same hours for the pool. The breakfast and the hostess in the breakfast room were excellent. There were many options including plenty for those who want a healthy breakfast.

Thanks to the front desk for a friendly and quick check in. The hotel is clean and well situated. Gym is dated but acceptable.

Perfect getaway. Went shopping , and ate out . Perfect couple night away from home!!

Enjoyed the stay. Clean room. I would suggest they install lock boxes/safes in the room.

Anyone who wants to know what happened to old fashioned hospitality and fantastic service should visit this property! I have traveled a LOT for many years - my recent experience in Cicero was among the very best! My one regret (!?) was I slept so soundly and comfortably, I missed the free breakfast! Others in my party were better about getting up and reported the food and service were excellent. From the front desk at check-in to the end of my 3-day stay, I found only friendly, helpful, cheerful staff. This group of people is truly special and the efficiency/cleanliness/warm property reflects pride in doing a good job and making the guests happy. I am very happy and look forward to visiting again in the future.

The room was large, all appliances worked. What was most striking was the sleek modern design, The bath room had a lovely huge marble topped vanity with open shelves below,w/ample towels. A comfortable bed was a plus. The only complaint was at the morning breakfast where there were 4 hostesses but they evidently were never trained for the purpose of; keeping tables wiped, stocking the plastic ware, providing hot water for tea, starting to cook more scrambled eggs before the tray was completely empty, refilling the yogurt,fruit,coffee,milk,batter, etc.They did set up the most disgusting waffle station where you were supposed to reuse the same sticky batter cup as who know who before you. This area was not cleaned up until B-fast was over.

Great location 5 min out side of Syracuse with no crowds and hassle while you shop and attend sporting events at the carrier dome.

The hotel was perfectly clean. The continental breakfast was great. Especially the make-your-own waffles. The only problem was that one desk clerk was not very friendly and seemed bothered when we asked her for help. Great location, out of the city, right near a great restaurant.

Carmenica Drive Cicero NY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Comfort Suites Cicero - Syracuse North places you within a 15-minute drive of popular attractions such as Destiny USA and Landmark Theatre. This 65-room hotel welcomes guests with conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6 AM to 10 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 65 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

At Comfort Suites Cicero - Syracuse North, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. There's free parking, as well as a free airport shuttle at scheduled times. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Suite, Accessible, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Deluxe Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Comfort Suites Cicero - Syracuse North

Everyone (11) Couples (4) Business (1) Family (3)
4
Everyone

By on Jun 3, 2020

1
Partner Couples

Nothing was unique. When we arrived (8PM) we were given a room that wasn’t even cleaned from previous guests. Dirty towels, unmade bed etc. when I went to the front desk no one was there. Someone in the lobby came over and said let me help. He banged on the wall and someone finally came out. When I explained what happened the reply was oh sorry. We finally got a “clean “ room. We stayed 5 nights. Each night when we got back to the room there was some other staple missing. The last evening there were no more bath towels, face clothes, bath mats or shampoos. The same shred of paper that was on the middle the night we checked in was still there. No complaints were acted on. When asked for towels etc was told they didn’t have anymore and the evening shift didn’t know how to use the washer and dryer. No apology just that was why. While I did feel safe that was the only positive I can find about this hotel. Will never stay there again and will stay at any comfort property only if there is no other within 20 miles.

By on Jun 19, 2019

Review comment responded on Aug 6, 2019

Thank you for taking the time to review us. I am sorry we did not meet your expectations of a great stay. This is uncharacteristic for us and we would love for you to visit so we could show you a better experience. I hope to see you again soon.

5
Everyone

Great price for an overnight with 4 kids. Clean and staff was friendly.

By on Feb 23, 2019

Review comment responded on Feb 26, 2019

We thank you for your feedback on your most recent stay with us. We look forward to having you visit us again soon.

5
Everyone

the staff was cheerful and accommodating when we asked to switch rooms because our TV didn't work. Their shuttle service to the airport is exceptional. They have some great deals for parking cars in their lot when using their shuttle service, even if you don't stay at the hotel.

By on Dec 11, 2018

Review comment responded on Jan 28, 2019

On behalf of everyone here at the Comfort Suites Cicero - Syracuse North, I would like to thank you for your review on your most recent stay with us. I am glad that our staff was able to help you out with the issue with the television situation and that you took advantage of our park and fly option. We look forward to seeing you again in the near future.

4
Everyone

The hotel is pretty quiet. It is secluded away from all of the hustle and bustle of most cities. Follow GPS directions and you will arrive correctly. It is just North of Syracuse. Variety of items on the breakfast menu. Room could have been a bit cleaner. There was a used shampoo in the room. And the floor needed some more vacuum.

By , from Miami, FL on Jul 30, 2018

4
Everyone

Older renovated hotel with a very small pool. Room was clean but the closet smelled strongly of cigarette smoke.

By on May 14, 2018

5

friendly and courteous

Everyone

The employees were fantastic! My sons wedding reception was at your hotel and everything was perfect! I will definitely stay at your hotel again.

By , from san diego on Apr 30, 2018

Review comment responded on May 2, 2018

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

5

close to family

Everyone

Good location while visiting family. Restaurant close by. Good Breakfast and Staff was pleasant and helpful.

By , from Pittsburgh,PA on Feb 15, 2018

1

bed bugs!

Everyone
Bed bug!

All was well initially. Room was spacious, staff was accommodating during check-in. Until we saw a bed bug on the bed at 1230am. My friends and I jumped out of bed, packed up and made arrangements to move to another hotel. Called the staff, and they offered another room, but who would stay in a hotel with bed bugs? We were told to call the next morning to speak to a manager on duty about a refund. The next morning I called and was told that the manager was not on site. She had been informed of the bed bug situation but made no attempts to reach out to us to address this. I sent them pictures of the bed bug, and all they could say was that it's not a bed bug. FYI, the Holiday Inn Express next door was clean, lovely, and very accommodating. Thankfully, Orbitz was very accommodating. I made the complaint with them and they fully refunded me the cost of the stay within minutes. Thank you Orbitz!

By , from NY on Nov 5, 2017

2

never cleaned the room until after the second nite

Everyone

Never changed light bulb in bathroom. Towel hook missing on bathroom door and not replaced. Room cleaned after second night and I had to tell desk clerk.

By , from H. Fort Lauderdale on Apr 8, 2017

Comfort Suites Cicero - Syracuse North

5875 Carmenica Drive, Cicero, NY 13039
url importing http://www.orbitz.com/Syracuse-Hotels-Comfort-Suites-Cicero---Syracuse-North.h2658702-p2.Hotel-Reviews
There was an error importing /Syracuse-Hotels-Comfort-Suites-Cicero---Syracuse-North.h2658702-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Syracuse-Hotels-Comfort-Suites-Cicero---Syracuse-North.h2658702-p2.Hotel-Reviews