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Recent guest reviews

The hotel receptionist was clueless . Period . She was uninformed as to where the room was , the amount that would be charged to my card , and the general basic information on the stay. The room , while it was changed to her credit . had a broken television set . While the room was adequately clean , I genera sense of not being able to be confident that the hotel receptionist could manage issues made the stay subpar .

breakfast was fair but not what we expected staff was very helpful and pleasant.

Most of the staff was great. The heated pool was the biggest reason we choose this hotel and it was cold

Overall nice , efficient staff - convenient location

I tried this hotel for the first time. Disappointing - it was advertised online with shuttle service, but upon arrival at the airport, was informed I needed to get a cab - which was paid for by the hotel upon further inquiry, but they did not arrange it. Pick up for transport back to the airport the next morning was 15 minutes late. Housekeeping fell short on preparing the room - for a 2-bed room, there was only 1 washcloth, 1 coffee cup, 1 regular coffee packet, and a used coffee packet was left in the machine. A used bar of soap was left in the shower, the bathroom only had 1 light working, the shower curtain rack was positioned so that the shower curtain would not stay extended and so water leaked onto the floor.

SoSpecial

Pool was not available, flooded hallway, fire depatment, no food. Pass through door allowed others to keep us awake and awaken ud.

Nothing was unique. When we arrived (8PM) we were given a room that wasn’t even cleaned from previous guests. Dirty towels, unmade bed etc. when I went to the front desk no one was there. Someone in the lobby came over and said let me help. He banged on the wall and someone finally came out. When I explained what happened the reply was oh sorry. We finally got a “clean “ room. We stayed 5 nights. Each night when we got back to the room there was some other staple missing. The last evening there were no more bath towels, face clothes, bath mats or shampoos. The same shred of paper that was on the middle the night we checked in was still there. No complaints were acted on. When asked for towels etc was told they didn’t have anymore and the evening shift didn’t know how to use the washer and dryer. No apology just that was why. While I did feel safe that was the only positive I can find about this hotel. Will never stay there again and will stay at any comfort property only if there is no other within 20 miles.

Great price for an overnight with 4 kids. Clean and staff was friendly.

the staff was cheerful and accommodating when we asked to switch rooms because our TV didn't work. Their shuttle service to the airport is exceptional. They have some great deals for parking cars in their lot when using their shuttle service, even if you don't stay at the hotel.

The hotel is pretty quiet. It is secluded away from all of the hustle and bustle of most cities. Follow GPS directions and you will arrive correctly. It is just North of Syracuse. Variety of items on the breakfast menu. Room could have been a bit cleaner. There was a used shampoo in the room. And the floor needed some more vacuum.

Older renovated hotel with a very small pool. Room was clean but the closet smelled strongly of cigarette smoke.

The employees were fantastic! My sons wedding reception was at your hotel and everything was perfect! I will definitely stay at your hotel again.

Good location while visiting family. Restaurant close by. Good Breakfast and Staff was pleasant and helpful.

All was well initially. Room was spacious, staff was accommodating during check-in. Until we saw a bed bug on the bed at 1230am. My friends and I jumped out of bed, packed up and made arrangements to move to another hotel. Called the staff, and they offered another room, but who would stay in a hotel with bed bugs? We were told to call the next morning to speak to a manager on duty about a refund. The next morning I called and was told that the manager was not on site. She had been informed of the bed bug situation but made no attempts to reach out to us to address this. I sent them pictures of the bed bug, and all they could say was that it's not a bed bug. FYI, the Holiday Inn Express next door was clean, lovely, and very accommodating. Thankfully, Orbitz was very accommodating. I made the complaint with them and they fully refunded me the cost of the stay within minutes. Thank you Orbitz!

Never changed light bulb in bathroom. Towel hook missing on bathroom door and not replaced. Room cleaned after second night and I had to tell desk clerk.

Excellent location. Staff very helpful, check in quick, hotel clean and quiet. Only complaint was sleeper sofa very uncomfortable... needs to be replaced..... second stay and both rooms had same problem.

The staff, excepting one encounter, was very professional and friendly. The room was large but had several problems. There were several fixtures/pieces of furniture that were very worn and in need of replacement. The bedding, which is the most critical to me, was very fresh and comfortable. The bathtub surround had a dark discoloration around the bottom and I was uncomfortable using the shower/tub as I couldn't determine if it was mold or something else. The vanity front was quite worn. The pool hours are not convenient for a traveler who must arrive late or depart early. I am used to pools that are open 6 AM to 11 PM, and the 7 AM to 10 PM opening time made me miss the pool due to evening plans and leave later in the morning in rush hour traffic. I select a hotel with a pool in order to keep up with my water exercise. The gym was open longer hours and I would appreciate the same hours for the pool. The breakfast and the hostess in the breakfast room were excellent. There were many options including plenty for those who want a healthy breakfast.

Thanks to the front desk for a friendly and quick check in. The hotel is clean and well situated. Gym is dated but acceptable.

Carmenica Drive Cicero NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Comfort Suites Cicero - Syracuse North places you within a 15-minute drive of popular attractions such as Destiny USA and Landmark Theatre. This 65-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free continental breakfast is served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 65 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

At Comfort Suites Cicero - Syracuse North, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a conference center, a business center, and coffee/tea in a common area.

Room options

Suite, Accessible, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Deluxe Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Comfort Suites Cicero - Syracuse North

Everyone (12) Couples (4) Business (1) Family (6)
2
Business Business

The hotel receptionist was clueless . Period . She was uninformed as to where the room was , the amount that would be charged to my card , and the general basic information on the stay. The room , while it was changed to her credit . had a broken television set . While the room was adequately clean , I genera sense of not being able to be confident that the hotel receptionist could manage issues made the stay subpar .

By on Apr 2, 2022

Review comment responded on Apr 4, 2022

Dear Guest, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important to us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager

4
Family Family with small children Friends

breakfast was fair but not what we expected staff was very helpful and pleasant.

By on Feb 8, 2022

Review comment responded on Feb 10, 2022

Dear Guest, Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. It was our pleasure to be of service as we truly care about assisting our guests in any way. We look forward to seeing you again real soon! Sincerely, Hotel Manager

4
Friends

Most of the staff was great. The heated pool was the biggest reason we choose this hotel and it was cold

By on Feb 8, 2022

Review comment responded on Feb 10, 2022

Dear Guest, Thank you very much for your stay at the Comfort Suites Cicero - Syracuse North. We honestly believe that your stay was very good and matched your expectations. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

4
Business Business

Overall nice , efficient staff - convenient location

By on Oct 30, 2021

Review comment responded on Nov 1, 2021

Dear Guest, Thank you for choosing to stay at the Comfort Suites Cicero - Syracuse North. and for taking the time to share your experience. Your generous appreciation of all aspects of our hotel is very encouraging. I have personally shared your feedback about your appreciation to the hotel staff. Thank you for allowing us to serve you and we look forward to welcoming you back. Sincerely, Hotel Manager

2
Everyone

I tried this hotel for the first time. Disappointing - it was advertised online with shuttle service, but upon arrival at the airport, was informed I needed to get a cab - which was paid for by the hotel upon further inquiry, but they did not arrange it. Pick up for transport back to the airport the next morning was 15 minutes late. Housekeeping fell short on preparing the room - for a 2-bed room, there was only 1 washcloth, 1 coffee cup, 1 regular coffee packet, and a used coffee packet was left in the machine. A used bar of soap was left in the shower, the bathroom only had 1 light working, the shower curtain rack was positioned so that the shower curtain would not stay extended and so water leaked onto the floor.

By on Oct 19, 2021

Review comment responded on Oct 21, 2021

Dear Guest, We were very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, Hotel Manager

4
Family

SoSpecial

By on Aug 18, 2021

Review comment responded on Aug 18, 2021

Dear Guest, Thank you for taking the time to leave feedback. We're glad to hear that you were pleased with our facility and commodities. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

1
Family

Pool was not available, flooded hallway, fire depatment, no food. Pass through door allowed others to keep us awake and awaken ud.

By on Jul 13, 2021

Review comment responded on Jul 15, 2021

Our apologies for the issues with your stay. Due to Covid we are still not serving a full breakfast at this time. Our pool has been closed through out Covid and in attempting to open it we found a problem with the pump. We also did have a pipe failure over the weekend of your stay that flooded our first floor and left guests with out water for 2 hours.

4
Everyone

By on Jun 3, 2020

1
Partner Couples

Nothing was unique. When we arrived (8PM) we were given a room that wasn’t even cleaned from previous guests. Dirty towels, unmade bed etc. when I went to the front desk no one was there. Someone in the lobby came over and said let me help. He banged on the wall and someone finally came out. When I explained what happened the reply was oh sorry. We finally got a “clean “ room. We stayed 5 nights. Each night when we got back to the room there was some other staple missing. The last evening there were no more bath towels, face clothes, bath mats or shampoos. The same shred of paper that was on the middle the night we checked in was still there. No complaints were acted on. When asked for towels etc was told they didn’t have anymore and the evening shift didn’t know how to use the washer and dryer. No apology just that was why. While I did feel safe that was the only positive I can find about this hotel. Will never stay there again and will stay at any comfort property only if there is no other within 20 miles.

By on Jun 19, 2019

Review comment responded on Aug 6, 2019

Thank you for taking the time to review us. I am sorry we did not meet your expectations of a great stay. This is uncharacteristic for us and we would love for you to visit so we could show you a better experience. I hope to see you again soon.

5
Everyone

Great price for an overnight with 4 kids. Clean and staff was friendly.

By on Feb 23, 2019

Review comment responded on Feb 26, 2019

We thank you for your feedback on your most recent stay with us. We look forward to having you visit us again soon.

Comfort Suites Cicero - Syracuse North

5875 Carmenica Drive, Cicero, NY 13039
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