Fairfield Inn & Suites Watertown Thousand Islands2.5 out of 5.0
Recent guest reviews
This is a nice simple and cozy hotel. The suite we had had a nice living room and a large bedroom and bathroom and was spotless. The smart tv's are a nice touch, ya gotta live Netflix . The laundry facilities are fabulous and a great cheap amenity when you've been away from home for a while. The staff are very friendly and helpful. I will be back very soon....thanks Fairfield marriott. Steve s
This hotel appears to be fairly new. New carpet throughout. Comfortable beds. Friendly staff and excellent breakfast. Very clean. Plenty of places a short drive away to eat. Would stay again in a heartbeat.
Located just off of interstate 81 in downtown Waterville the Fairfield Inn offers very clean and spacious accommodations at a reasonable price... Near shopping and restaurants it’s a great stop when visiting the Watertown New York area… The staff is excellent and caring… The rooms are clean and comfortable… This is a great hotel at a value price for business or families traveling in upstate New York
This makes our 4 year staying at this property in September and before this stay we had received the best of service. I see the service is suffering. The desk clerks are very complacent and not at all guest friendly. We had to wait for the two clerk to return to the desk so one could check us in. I did not feel welcome as I had in past years. I blame this on management or ownership for the lack of training. After checking into our room we came back to the desk to ask direction. You guested it no one was at the desk. It was mid afternoon and no manager was available. The next morning I told the am clerk about the noise from the wedding party on our floor. I was surprised at the answer not an apology but an OK. Marriot should insist the General Manager go for training in customer service so this person could traine the employees. This hotel should be an embarrassment to the Marriot family of hotels. We truly like Marriot. I have not mentioned the poor breakfast, running out of coffee each day. The best part of our experience was the room attendant. She has very good customer service skills and the room was clean. I am afraid we may be staying at the Hilton Hampton Inn nextdoor next year. After our experience when we have a choice between the two hotels Marriot may lose. Thank you
Plenty of parking. Newish facility with a pleasant and helpful staff. Good coffee-24 hours a day. Right off I81 less than a mile to many restaurants. Not much more to say, but I'd stay again if I came through the area.
Staff was friendly. The lobby was clean and welcoming. The room looked dated but worked. Bed was comfortable. I would stay again, but it's pretty average. We didn't use the pool or the hot tub. We got here late but we were received quickly. The breakfast was ok, again nothing special.
First, we really like the staff, very friendly and efficient. And the hotel is clean and attractive. Our rooms were reasonably spacious and comfy with good pillows. We did have an issue when housekeeping didn't arrive to clean our room until after 3.We also found the AC irritated our allergies; maybe a filter cleaning needed? The pool is small and there is no hot tub.Free breakfast with a few hot items, about what you'd expect. The wi-fi was a bit on the slow side. like the evening cookies and 24-hour coffee/tea bar.
I absolutely can not believe this hotel is almost five years old. It felt like it was only a year or so.... what a testimony to the entire staff that cares for it. It was clean clean clean! The team members were friendly. It was quiet. It was a great stay. Hands down - one of the best Marriotts I have stayed at. This should be a training facility for all the others.
Traveling to Canada for a fishing trip and stayed at this Marriott on the way north and stopped on the way back south. Both visits we received excellent service. The staff was both friendly and helpful in every way. I was towing a boat for this trip and the staff allowed me to park in a secure place during our stay. Would recommend this Marriott to all travelers who past there way
This Fairfield Inn was outstanding. The room was very comfortable. Brittany at the front desk told us about the Thousand Islands Boat Tours and Boldt Castle, which were the highlights of our visit to Watertown. The hotel is in a great location with restaurants & shopping nearby.
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Indoor pool
Fairfield Inn & Suites Watertown Thousand Islands is located within a mile (2 km) of Jefferson Community College and Salmon Run Mall. This 103-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Sci-Tech Center of Northern New York and Jefferson County Historical Society are also near this Watertown hotel.
Start your day off right with a free hot/cold buffet breakfast. Order from room service to satisfy your hunger without leaving your room.
All 103 air-conditioned rooms provide iPod docks, microwaves, and refrigerators. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Coffee makers, phones, and ironing boards are also standard.
At Fairfield Inn & Suites Watertown Thousand Islands, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include 2 meeting rooms, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
95% of guests recommend this hotelTotal of 294 reviews