No hot water in one of the bathrooms in suite. Room was not the cleanest. Wasn’t sure if all dishes had been cleaned recently as there were some in cabinet and in dishwasher. Covid should enhance cleaning policies.
Convenient, clean, quiet, lots of amenities. Would stay again if in area.
I am in the process of writing to corporate. There was no air conditioning in the hallway. It felt like the heat was on and it was extremely hot those days so by the time you walked to your room you were sweating. Got to the room and service was in the room making the bed. Told us air was off for 2 weeks in the hallway. (unacceptable) In the bathroom, spit marks on mirror, went to use wash rag and there were mascara marks very dark.(GROSS) In kitchen, fridge was moldy and dirty marks on the front. Dishwasher had a stain running down it, not sure what that was. Food for the afternoon was a salad and sub with one piece of turkey and cheese slapped on. Pathetic. Fan running in master bedroom running all night, kept us up. Breakfast (or so call it ) in the morning. Poor. Went to butter my muffin and no butter. Kid came out and i asked him for butter and he said "we ain't got no butter" We out till tomorrow . Then came back with butter after going to hotel across the street. He told someone going to write corporate, the woman said I don't give a crap what she said. Very RUDE! He came out and I said, I'm here and I heard that. To pay over $200 for this suite is horrible for the way this place looks, There were bugs flying around all the food, the garbage cans in the food area were filled with sticky gross dirty mess. I will never stay here again. This was my first time at a staybridge The person I was with only stays at staybridge and said this isn't the norm.
The room i booked was not available. I was told that when booking theough a 3rd party like Orbitz i am never guaranteed that i will get what i paid for. I was upgraded for free but still the hassle of going through it all just wasnt worth it.
When reservation was made online requested king bed on south side. It was as if that wasn’t even looked at as we got a queen bed on the north side. The bed was hard, not comfortable at all. The door to the toilet needs to be shaved as it rubbed on the floor making it hard to close. On the good side, the staff is friendly and the room is clean.
Upon check -in I was told that the room was not paid for even though the charges had been processed a week previously and I had a confirmation number. I was told that the credit card was declined.The clerk was helpful but it was a work trip and I had to put the charge on my personal cc. The bathroom shower had hair in it. Upon check out I asked for a receipt and the desk clerk was VERY rude. He told me that the charges had gone through on the mastercard (work card/orbitz) and so he could not give me a receipt. I said that they told me the previous night that the charges did not go through and that card was declined so if they did go through then I wanted to stop the charges on my personal credit card. The desk clerk refused to give me a receipt or even sign a paper testifying to what he was telling me. In other words, I had now paid for the same room twice on two different cards and the desk clerk knew this and refused to help me with the situation. He was very rude and beligerant
Quiet. Good free breakfast. Large screen TV in room.
We stayed at the Staybridge-Springfield, IL location for two nights. My wife and I are big fans of the Staybridge, having lodged at the Madison, WI locale before. Our opinion did not change of the chain, but we were disappointed that our room was right across from the pool/workout room. So we got to hear that door slam all up until the pool closed, and then waking us up at 5:00am for the workout nuts. The very nice and courteous staff did try to accomodate us with a room change, but they were all booked up. Which surprised us, because with the record amount of snowfall we experienced that Sunday, we thought for sure there would be cancellations.
Room was clean, and roomy. we had a 2 bedroom suite. Breakfast as good as most free buffets. Bed a little uncomfortable. Staff helpful. would definitely stay again
Biggest plus was the room size - we booked a 1 bedroom suite, which had a door separating living room and bedroom, which was great for traveling with our son. Hotel was clean and room was a good size. Full size refrigerator a plus. A few maintenance items could help it to feel more new (nicked paint on the doors etc), and the bed was not as comfortable as comparable hotels, but overall not a bad night.
Was a very short stay so didn't get to experience the hotel at all really. Its just like a typical Residence Inn - has everything you need. Small living room area and small kitchen. I found the furniture a bit dated - needs some contemporary flare. But all in all, it did the job for the night.
HIGHLY recommend!!! Group of friends went for State Fair... we always hang out and shoot the breeze. The room was perfect for all of us to sleep comfortably and have plenty of space. The staff was great... our room wasn't quite ready when we arrived. The moment the room was ready, the staff member found us and brought the keys to us in the hotel common area.
Staybridge Suites South Springfield, an IHG Hotel is located 1 mi (1.6 km) from Knights Action and within a 10-minute drive of Memorial Clinic Koke Mill. This 3-star hotel has 82 guestrooms and offers a 24-hour fitness center, free in-room WiFi, and free self parking.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. Enjoy a bite to eat at Manager's Reception, the hotel's onsite restaurant. For a nice break, mingle with other guests at the free manager's reception.
All 82 soundproofed rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hydromassage showers, hair dryers, and free toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Sofa beds, coffee makers, and free local calls are other standard amenities.
Staybridge Suites South Springfield, an IHG Hotel features a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with access to locker space, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and a library.
No hot water in one of the bathrooms in suite. Room was not the cleanest. Wasn’t sure if all dishes had been cleaned recently as there were some in cabinet and in dishwasher. Covid should enhance cleaning policies.
Convenient, clean, quiet, lots of amenities. Would stay again if in area.
I am in the process of writing to corporate. There was no air conditioning in the hallway. It felt like the heat was on and it was extremely hot those days so by the time you walked to your room you were sweating. Got to the room and service was in the room making the bed. Told us air was off for 2 weeks in the hallway. (unacceptable) In the bathroom, spit marks on mirror, went to use wash rag and there were mascara marks very dark.(GROSS) In kitchen, fridge was moldy and dirty marks on the front. Dishwasher had a stain running down it, not sure what that was. Food for the afternoon was a salad and sub with one piece of turkey and cheese slapped on. Pathetic. Fan running in master bedroom running all night, kept us up. Breakfast (or so call it ) in the morning. Poor. Went to butter my muffin and no butter. Kid came out and i asked him for butter and he said "we ain't got no butter" We out till tomorrow . Then came back with butter after going to hotel across the street. He told someone going to write corporate, the woman said I don't give a crap what she said. Very RUDE! He came out and I said, I'm here and I heard that. To pay over $200 for this suite is horrible for the way this place looks, There were bugs flying around all the food, the garbage cans in the food area were filled with sticky gross dirty mess. I will never stay here again. This was my first time at a staybridge The person I was with only stays at staybridge and said this isn't the norm.
The room i booked was not available. I was told that when booking theough a 3rd party like Orbitz i am never guaranteed that i will get what i paid for. I was upgraded for free but still the hassle of going through it all just wasnt worth it.
When reservation was made online requested king bed on south side. It was as if that wasn’t even looked at as we got a queen bed on the north side. The bed was hard, not comfortable at all. The door to the toilet needs to be shaved as it rubbed on the floor making it hard to close. On the good side, the staff is friendly and the room is clean.
Upon check -in I was told that the room was not paid for even though the charges had been processed a week previously and I had a confirmation number. I was told that the credit card was declined.The clerk was helpful but it was a work trip and I had to put the charge on my personal cc. The bathroom shower had hair in it. Upon check out I asked for a receipt and the desk clerk was VERY rude. He told me that the charges had gone through on the mastercard (work card/orbitz) and so he could not give me a receipt. I said that they told me the previous night that the charges did not go through and that card was declined so if they did go through then I wanted to stop the charges on my personal credit card. The desk clerk refused to give me a receipt or even sign a paper testifying to what he was telling me. In other words, I had now paid for the same room twice on two different cards and the desk clerk knew this and refused to help me with the situation. He was very rude and beligerant
Quiet. Good free breakfast. Large screen TV in room.
We stayed at the Staybridge-Springfield, IL location for two nights. My wife and I are big fans of the Staybridge, having lodged at the Madison, WI locale before. Our opinion did not change of the chain, but we were disappointed that our room was right across from the pool/workout room. So we got to hear that door slam all up until the pool closed, and then waking us up at 5:00am for the workout nuts. The very nice and courteous staff did try to accomodate us with a room change, but they were all booked up. Which surprised us, because with the record amount of snowfall we experienced that Sunday, we thought for sure there would be cancellations.
Room was clean, and roomy. we had a 2 bedroom suite. Breakfast as good as most free buffets. Bed a little uncomfortable. Staff helpful. would definitely stay again
