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Staybridge Suites South Springfield

3.0 out of 5.0

Recent guest reviews

I wanted to like this place! Pros: Guest 'happy hour' with complimentary snacks - meatballs, salad, beer Staff Cons: * Hard beds (compared to other Hilton brands) * Pipes squeak when water heats up for shower * Room doors do not latch tightly so whenever another is used, my room door would knock against the frame

I love it! All the creature comforts of home with having that added feel of being pampered. Everything was good about it. If I start I’ll just keep going on and on. I would stay here again in a heartbeat. I was here training for a new job and looked forward to coming back every night to wind down.

Our usual go-to hotel in Springfield was booked this trip so we came here instead. We loved having a fully stocked kitchenette, as we could purchase some of our own food. The complimentary breakfasts were satisfying and fresh-tasting. We were also pleased to see they had a complimentary social hour between 5:30-7:30 p.m. (Mon-Thurs). They're snacks were small meals and we were extremely grateful to have a light dinner on our arrival around 6:30 p.m. the first evening of our several day stay. We were tired from our long trip and didn't want to scout out the local restaurants and we didn't have to! Very pleasant and tasty! Our only complaint is they didn't seem to have their act together on servicing those rooms where people were staying more than one night. Since this was a personal not a business trip, we didn't need to get out of our rooms super early for the work day. The maids by-passed our room and didn't return after we left a little later in the morning. We were NOT happy to see that our trash cans weren't emptied, since there were food scraps in them. The front desk made sure we were taken care of, so they made good on any deficiencies. Most hotels handle the "stay-over" rooms later in the day. Perhaps this one should learn that practice, too! Still, this would not preclude our staying here again.

There are so many things about this hotel or chain that is so appealing, (especially when staying for work purposes). I've been staying at this particular location regularly for more than a year, and there are some staff who are absolutely AMAZING such as Bob at the front desk, the gentleman who cleans the pool area and exercise room among other areas and the ladies who make and set up the breakfast buffet. There are a couple other front desk folks who unfortunately I don't recall names for, but are as well super polite and helpful during every stay! Except for them, it seems though, that service and professionalism of other hotel employees as well as the manager, continue to go on a downward slide with each visit. During both of the last two stays, I've walked to the front desk both in the early to mid-evening and very early morning to find the front desk person asleep in a chair behind the desk, mouth wide open. Neither woke until I spoke to them very loudly. During this last visit at the guest social, I overheard an employee tell another employee that she "really wasn't feeling well." This as she leaned on the salad bar counter over all the plates and silverware. This is not the first time that the hotel staff or manager has eaten in front of guests during the social, while handling food, beverages and paperwork for incoming desks. I read another post regarding the hotel manager eating in front of guests at the social, and the manager's response implied that it was part of assuring the quality of the food. I seriously suggest that training be provided to the manager and staff, as restaurants certainly don't follow this same practice of eating food in front of guest to assure quality, and I'm quite certain health department regulations apply to hotels in the same manner as they do for restaurants. That same night I on my way back from the laundry room to my room, I had to pass through the lobby. Not only was the front desk employee sleeping with her mouth wide open, but that same employee who earlier complained about not feeling well, was sprawled out and asleep on the couch in the guest food area. Neither woke up when I passed through. I think the hotel manager and staff should eat in the non-common or guest areas (such as their break room), and if Stay Bridge Management is OK with staff sleeping during works hours, provide a bed out of guest view as well.

Staybridge Suites is a really good value. A little bit out of the way but amenities distinguish it from others. I stay here frequently due to business needs but 2 out of my last 5 visits I found the heating in my room was shut off. Very inconvenient. With incoming guests, and preassigned rooms, the staff should be sure that this does not occur! Need to specifically ask for a quiet room every time I check in ....on the upside, free wi-fi, lovely lobby w/fireplace, nice evening reception and great breakfast (which can be to-go). Karen is super-friendly and helpful and front desk manager Kyle is equally the same! They always make me feel welcome and go above & beyond to help with even the smallest detail. I appreciate that!

The Staybridge is a medium priced hotel located on the south end of Springfield, IL. The location is extremely safe given Springfield's crime issues. The staff was wonderful and took care of any issues immediately. The rooms were clean. I had a king suite and it was well taken care of. I'd highly recommend this hotel to other business travelers who are going to have to stay in Springfield for any amount of time.

Rooms were nice size and well furnished. Downside was noise with thin walls and between floors. Front desk was great to deal with and very friendly. Breakfast was mediocre - out of a package. Wish one of these chains that includes Breakfast could do a really good one.

Great people. Comfortable rooms. I love how the room was layed out. It was a larger hotel. They also had free breakfast. The rooms was high end.Even the grilling aera. My service dog loved it too. He like the ottoman to jump on to get to get in bed.

We were looking for a place to stay for the night after a days travel. This place hit the spot. Clean, comfortable and a pretty good breakfast. I would recommend staying here for a short or longer stay.

Great people working for this company. Always ready to help. Rooms are comfortable, clean and the hotel is close to everything you could need, yet nice and quiet. Breakfast in the morning, grilling out in the evening. Was in town to see family and friends and could not have been more content.

4231 Schooner Drive Springfield IL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 1 mi (1.7 km) from Knights Action, Staybridge Suites South Springfield is within a 15-minute drive of University of Illinois at Springfield. This 82-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. St. John's Hospital and Henson Robinson Zoo are also within a 15-minute drive.


Dining

Start your day off right with a free buffet breakfast offered each morning. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

Guests can expect to find free WiFi and satellite TV.


Property features

Guests staying at Staybridge Suites South Springfield enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a business center, coffee/tea in a common area, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

74.0% of guests recommend this hotel

Total of 175 reviews