The room was spacious and had a fridge and microwave. The amenities included a pool and whirlpool and it was nice for the kids. The staff was friendly and helpful. Breakfast was included and it was good.
Nice property, very well kept and clean. Staff is wonderful! The floor lamp in my room was broken; the ice machine on my floor didn’t work. I noticed the front desk, they didn’t seem to have been aware of either of those. No ice trays in the freezer, which would have been nice since the machine was out or order. Also, there was no dish washing liquid, which also would have been helpful. The hotel is right next to a huge shopping mall, which is convenient; but also right next to a major highway, which was a little noisy at night, but I got used to that. Some noisy guests in the parking lot, but the noise didn’t last more than a few minutes. It was 2:30 am, so kind of a pain, but again, not lingering enough to call the front desk. Overall, a nice stay and I would stay there again.
Very close to all the shops. The room was very quiet even next to the road. However, a few of the tiles were loose around the sink and the drain was broken. The room still functioned correctly, but it looked in need of repair.
the suites are very nice, although check-in was a mess. Despite reserving a double bed suite, when checking in (after the check in time), I was told that there were none available, and that we would have to wait to check in to see if there were any that needed to be cleaned. Instead, we switched to a king bed suite instead since there was one ready. Not sure why we had a reservation but there was no room available?
Our alarm in AC vent started going off at 6:30 in the morning was advised by staff someone would be up at 8 to check it out. When we checked out at 10 it was still going off. No bedding was provided for pullout couch. Frist poor experience at this property in many stays. Typically a great experience so mark this up as a fluke (I hope).
Spacious suite ,attentive staff, close to the mall. I’d go there again
Close to mall, restaurants and lots to do
Delicious breakfast
Comfortable place. Staff ok. Like the breakfast. Bummed the hot tub was broken as we specifically booked this place for a hot tub. Weird we had to ask staff to let us in fitness room.
My family and I stayed for 2 nights and had a good time. The front desk was superb. Ordering breakfast was easy with their breakfast forms. We weren't fans of some of their breakfast main choices. There was a chart sign up for the use of their indoor pool. We went during our time slot but there was a family who stayed beyond their time slot which was a little annoying because it defeats signing up for slots if people can just come and go and not consider covid regulations. Our room was clean and spacious. The kitchen had all the utensils and cookware available. Elevator smelled a little funny so we used the stairs mostly. Lobby area was clean. The card reader to our room did have some issues but nothing too serious. Overall it was a pleasant stay.
Pool and hot tub were great. Breakfast wasn’t my favorite, the room m/lobby was pretty gross by the end of the breakfast shift..food selection was meh
The breakfasts are amazing, the social areas are clean!
Nice hotel right off the highway. Indoor pool and basketball court👍
We had a great 2 night stay at this hotel. We travel with two small children, and.... things happen with small children. The staff at the hotel - especially Craig - were fantastic, very helpful.
A home away from home. We could feel comfortable to just relax after a busy day.
Must give high marks for this hotel. Although breakfast is not included, the staff's service, size/decor of room, amenities & overall appearance of the hotel is top-notch! Michael at the front desk deserves kudos for his helpful suggestions!
AWESOME PLACE WORTH EVERY PENNY..ITS A FMGREAT OKACE FOR ANY TRAVELOR...WILL DEF B BACK
Holyoke Mall is a short stroll from Homewood Suites by Hilton Holyoke-Springfield/North, and other popular attractions like Wistariahurst Museum are within a 10-minute drive. This 114-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
Guests can expect 27-inch TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include kitchens, sofa beds, and refrigerators.
Guests staying at Homewood Suites by Hilton Holyoke-Springfield/North enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, conference space, and a 24-hour business center.
The room was spacious and had a fridge and microwave. The amenities included a pool and whirlpool and it was nice for the kids. The staff was friendly and helpful. Breakfast was included and it was good.
Nice property, very well kept and clean. Staff is wonderful! The floor lamp in my room was broken; the ice machine on my floor didn’t work. I noticed the front desk, they didn’t seem to have been aware of either of those. No ice trays in the freezer, which would have been nice since the machine was out or order. Also, there was no dish washing liquid, which also would have been helpful. The hotel is right next to a huge shopping mall, which is convenient; but also right next to a major highway, which was a little noisy at night, but I got used to that. Some noisy guests in the parking lot, but the noise didn’t last more than a few minutes. It was 2:30 am, so kind of a pain, but again, not lingering enough to call the front desk. Overall, a nice stay and I would stay there again.
Very close to all the shops. The room was very quiet even next to the road. However, a few of the tiles were loose around the sink and the drain was broken. The room still functioned correctly, but it looked in need of repair.
the suites are very nice, although check-in was a mess. Despite reserving a double bed suite, when checking in (after the check in time), I was told that there were none available, and that we would have to wait to check in to see if there were any that needed to be cleaned. Instead, we switched to a king bed suite instead since there was one ready. Not sure why we had a reservation but there was no room available?
Our alarm in AC vent started going off at 6:30 in the morning was advised by staff someone would be up at 8 to check it out. When we checked out at 10 it was still going off. No bedding was provided for pullout couch. Frist poor experience at this property in many stays. Typically a great experience so mark this up as a fluke (I hope).
Spacious suite ,attentive staff, close to the mall. I’d go there again
Close to mall, restaurants and lots to do
Delicious breakfast
Comfortable place. Staff ok. Like the breakfast. Bummed the hot tub was broken as we specifically booked this place for a hot tub. Weird we had to ask staff to let us in fitness room.
