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Recent guest reviews

Liked everything except the bed in the king suite. It was a sleep number type bed and even on highest firm setting the mattress was soft and DID NOT support my back. Very uncomfortable! This is the only reason I would not return. Also think $10.00 is a bit much for breakfast even if I am a silver member.

Bed linens were dirty and room was not cleaned I slept on top of the bedspread. This property was in run down condition

Hotel staff was amazing and friendly, as always. We stay once or twice a year to visit family in the area.

Nice hotel, but very thin walls. Children were in the rooms above us and could hear them jumping, pounding and bouncing balls, The drain pipe for the showers ran right down our wall and could hear people showering at 4am -- NOT GOOD!!

It was all good except my coffee maker did not work.

The staff here is wonderful. The breakfast was well worth the price! Everyone was so accommodating to our needs. We will stay again if need be.

The carpets were filthy. The elevator looked like it has never been cleaned. If I am ever back in the area I will not stay at this hotel.

Very nice! The staff was super helpful and the facilities were super clean!

We loved our room, it was very clean and exactly what we expected

I needed to be in the area for work/school, and very pleased with my stay

It was a very clean hotel and quiet. We enjoyed our stay and will stay here again.

The staff was very friendly and helpful. Each one we encountered seemed genuinely happy and was glad to help. Shortly before we arrived I had spilled my son's milk in the car. Yuck! We asked a maintenance guy at the hotel for a bucket of water and a rag to try to clean it. He gladly obliged. Later, during our visit he saw us in the pool and stopped by to ask if we were able to get it cleaned and chatted with us for a bit. That was really nice. He was a great guy. Sadly, we didn't get his name. The hotel was very clean, from the lobby to our room and bathroom. I thought maybe it was a new hotel. I asked Ebony (who was very nice and a happy girl!) at the front desk if it was new and she informed me that it was actually about 7 years old but that they had recently finished some remodeling. The place looked great! The hotel is not right in the heart of Springfield (which was perfectly fine by me). The drive to the local attractions only took a matter of minutes and they were all easy to get to. The hotel is very close to Rt 55 but honestly, it was so quiet that we didn't even know there was a busy highway on the other side of the trees until we were getting ready to leave. My only complaint, if I had to have one, is that the bed was a little too hard for my personal taste. I prefer a softer bed but that's my preference. I slept fine but was slightly uncomfortable at times. We only stayed the one night but if we are back in the area, we will definitely be staying there (even with the hard bed - the great staff and cleanliness more than makes up for it) and suggesting it to others who may be traveling through there as well.

Quite, clean, perfect for the $ Although the mattress was much more comfortable in Eugene, OR, this was a nice room.

Best place 0f all the places I stayed on my 3 week trip to the west and back !!!!!!

The front desk staff were so nice, it was a pleasure talking to them. The room was clean, the bed was very comfortable. The hotel was fairly quite all night long, only when it was early morning did I hear some noise in the halls but other than that it was very pleasant stay and I would have no problem staying there again if I ever go back to Springfield or even referring someone to that hotel.

Our room was exceptionally clean. The bed was so comfortable, we slept like rocks. Absolutely no noise, a huge positive for us. Most definitely will stay here again. Very pleased!

We only stayed one night but the staff was friendly. The room was clean. Being that we stayed only one night we didn't get to enjoy all of the amenities, but it was nice enough. I'd stay here again.

Very nice hotel,pillows need some work but everything else wasw great.

S Dirksen Pkwy Springfield IL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Springfield Lake Shore Improvement, Hilton Garden Inn Springfield is 3 mi (4.8 km) from University of Illinois at Springfield and within a 10-minute drive of Henson Robinson Zoo. This 117-room, 3-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

Hilton Garden Inn Springfield's 117 air-conditioned rooms provide MP3 docks, microwaves, and refrigerators. 32-inch LED TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are other standard amenities.


Property features

Guests staying at Hilton Garden Inn Springfield enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and express check-in.

Room options

Room, Accessible

1 King Bed | Sleeps 2

Room, 2 Queen Beds (Drinks & Snacks)

2 Queen Beds | Sleeps 4

Room, 1 King Bed (Drinks & Snacks)

1 King Bed | Sleeps 2

One king non smoking

1 King Bed | Sleeps 3

Guest reviews for Hilton Garden Inn Springfield

Everyone (8) Couples (7) Business (4) Family (10) Other (2)
4
Family

Liked everything except the bed in the king suite. It was a sleep number type bed and even on highest firm setting the mattress was soft and DID NOT support my back. Very uncomfortable! This is the only reason I would not return. Also think $10.00 is a bit much for breakfast even if I am a silver member.

By on Jul 30, 2019

Review comment responded on Jul 31, 2019

We are working on replacing the Garden Sleep System beds in the very near future in our King rooms with the Hilton Serta Sleepers (we have already upgraded our rooms with 2 Queens.) I apologize that the comfort was not to your liking and we hope the upgrades will rectify this for all of our guests.

4
Everyone

By on May 21, 2019

Review comment responded on May 23, 2019

Thank you for taking the time to rate your stay with us. Feel free to let us know how to earn that last star!

3
Partner Couples Business Business

Bed linens were dirty and room was not cleaned I slept on top of the bedspread. This property was in run down condition

By on Apr 6, 2019

Review comment responded on Apr 8, 2019

I apologize for your experience and I will review this immediately with our team.

4
Everyone

By on Sep 22, 2018

Review comment responded on Sep 24, 2018

Thank you for the review! I appreciate your business.

4

always predictable

Everyone

Hotel staff was amazing and friendly, as always. We stay once or twice a year to visit family in the area.

By , from Maryland on Nov 27, 2017

Review comment responded on Dec 1, 2017

Thank you for the feedback. We have hear this from many guests and are replacing the mattresses in January!

4

family trip

Everyone

Nice hotel, but very thin walls. Children were in the rooms above us and could hear them jumping, pounding and bouncing balls, The drain pipe for the showers ran right down our wall and could hear people showering at 4am -- NOT GOOD!!

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you for the time to review your stay with us. I apologize for the noise issues and will work with our team to ensure we are proactively addressing them during our regular walks through the building at night.

4

nice place close to ball field

Everyone

It was all good except my coffee maker did not work.

By on May 15, 2017

Review comment responded on May 17, 2017

I apologize for the coffee maker issue. I will have my maintenance team focus on the in room Keurig machines the rest of this week to ensure they are all functioning correctly. I appreciate the feedback and thank you for staying with us!

5

quick overnight stay

Everyone

The staff here is wonderful. The breakfast was well worth the price! Everyone was so accommodating to our needs. We will stay again if need be.

By on May 13, 2017

Review comment responded on May 15, 2017

Thank you for posting about your stay with us. I appreciate the awesome comments and look forward to sharing them with our team. If I can ever be of future assistance please do not hesitate to let me know. Thank you for staying with us!

2
Everyone

The carpets were filthy. The elevator looked like it has never been cleaned. If I am ever back in the area I will not stay at this hotel.

By , from Arkansas on Jun 28, 2016

Review comment responded on Jul 10, 2016

We continually strive to ensure all our Guests receive superior service and a quality stay, and take, very seriously, any time we fail to meet those expectations. Please be assured that we will take all necessary steps to remedy the situation so that it does not happen again.

5

very nice hotel! well worth the cost!(

Everyone

Very nice! The staff was super helpful and the facilities were super clean!

By on Feb 21, 2016

Review comment responded on Mar 4, 2016

I am glad you enjoyed the staff service and found your stay enjoyable.

Hilton Garden Inn Springfield

3100 S Dirksen Pkwy, Springfield, IL 62703
url importing https://www.orbitz.com/Springfield-Hotels-Hilton-Garden-Inn-Springfield.h1217785-p2.Hotel-Reviews