The desk staff was very nice when I checked in. The room was nice and spacious. The bed was very comfortable.
Having a cook for hot breakfast items to order for breakfast was great! Perfect bacon! The bad---eating breakfast creates a landfill of trash because of catering to germ-o-phobes. Fitness center elliptical machine was in very poor condition. It had rusty glider wheels and tracks and could not be used. There were brown stained ceiling tiles from water leaks and the carpet had dust bunnies under most of the equipment. My room had a bug that resembled a baby cockroach, but I told myself it was just a beetle so I could sleep. The peeling wallpaper in my bathroom was a big turn off. Overall, it was not a positive experience and I'd choose another hotel over this one next time.
GROUNDS NEED SOME CLEANING FRONT DESK WAS NOT VERY FRIENDLY WHEN WE RETUENED IN THE EVENINGS
Liked everything except the bed in the king suite. It was a sleep number type bed and even on highest firm setting the mattress was soft and DID NOT support my back. Very uncomfortable! This is the only reason I would not return. Also think $10.00 is a bit much for breakfast even if I am a silver member.
Bed linens were dirty and room was not cleaned I slept on top of the bedspread. This property was in run down condition
Hotel staff was amazing and friendly, as always. We stay once or twice a year to visit family in the area.
Nice hotel, but very thin walls. Children were in the rooms above us and could hear them jumping, pounding and bouncing balls, The drain pipe for the showers ran right down our wall and could hear people showering at 4am -- NOT GOOD!!
It was all good except my coffee maker did not work.
The staff here is wonderful. The breakfast was well worth the price! Everyone was so accommodating to our needs. We will stay again if need be.
The carpets were filthy. The elevator looked like it has never been cleaned. If I am ever back in the area I will not stay at this hotel.
Very nice! The staff was super helpful and the facilities were super clean!
We loved our room, it was very clean and exactly what we expected
I needed to be in the area for work/school, and very pleased with my stay
It was a very clean hotel and quiet. We enjoyed our stay and will stay here again.
The staff was very friendly and helpful. Each one we encountered seemed genuinely happy and was glad to help. Shortly before we arrived I had spilled my son's milk in the car. Yuck! We asked a maintenance guy at the hotel for a bucket of water and a rag to try to clean it. He gladly obliged. Later, during our visit he saw us in the pool and stopped by to ask if we were able to get it cleaned and chatted with us for a bit. That was really nice. He was a great guy. Sadly, we didn't get his name. The hotel was very clean, from the lobby to our room and bathroom. I thought maybe it was a new hotel. I asked Ebony (who was very nice and a happy girl!) at the front desk if it was new and she informed me that it was actually about 7 years old but that they had recently finished some remodeling. The place looked great! The hotel is not right in the heart of Springfield (which was perfectly fine by me). The drive to the local attractions only took a matter of minutes and they were all easy to get to. The hotel is very close to Rt 55 but honestly, it was so quiet that we didn't even know there was a busy highway on the other side of the trees until we were getting ready to leave. My only complaint, if I had to have one, is that the bed was a little too hard for my personal taste. I prefer a softer bed but that's my preference. I slept fine but was slightly uncomfortable at times. We only stayed the one night but if we are back in the area, we will definitely be staying there (even with the hard bed - the great staff and cleanliness more than makes up for it) and suggesting it to others who may be traveling through there as well.
Quite, clean, perfect for the $ Although the mattress was much more comfortable in Eugene, OR, this was a nice room.
Located 3 mi (4.8 km) from University of Illinois at Springfield, Hilton Garden Inn Springfield is within a 10-minute drive of other popular attractions like Abraham Lincoln Presidential Library and Museum. This 117-room, 3-star hotel has a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
All 117 rooms feature MP3 docks, microwaves, and refrigerators. 32-inch LED TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are other standard amenities.
Guests staying at Hilton Garden Inn Springfield enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and express check-in.
The desk staff was very nice when I checked in. The room was nice and spacious. The bed was very comfortable.
Having a cook for hot breakfast items to order for breakfast was great! Perfect bacon! The bad---eating breakfast creates a landfill of trash because of catering to germ-o-phobes. Fitness center elliptical machine was in very poor condition. It had rusty glider wheels and tracks and could not be used. There were brown stained ceiling tiles from water leaks and the carpet had dust bunnies under most of the equipment. My room had a bug that resembled a baby cockroach, but I told myself it was just a beetle so I could sleep. The peeling wallpaper in my bathroom was a big turn off. Overall, it was not a positive experience and I'd choose another hotel over this one next time.
GROUNDS NEED SOME CLEANING FRONT DESK WAS NOT VERY FRIENDLY WHEN WE RETUENED IN THE EVENINGS
Thank you for your feedback. I will get with the team to ensure they properly cleaning he grounds outside and coach and counsel the front desk team to ensure they make all our guest feel welcome during their stay.
Thank you for your business
Thank you for the 4 out 5. Thank you for being our guest
Liked everything except the bed in the king suite. It was a sleep number type bed and even on highest firm setting the mattress was soft and DID NOT support my back. Very uncomfortable! This is the only reason I would not return. Also think $10.00 is a bit much for breakfast even if I am a silver member.
We are working on replacing the Garden Sleep System beds in the very near future in our King rooms with the Hilton Serta Sleepers (we have already upgraded our rooms with 2 Queens.) I apologize that the comfort was not to your liking and we hope the upgrades will rectify this for all of our guests.
Thank you for taking the time to rate your stay with us. Feel free to let us know how to earn that last star!
Bed linens were dirty and room was not cleaned I slept on top of the bedspread. This property was in run down condition
I apologize for your experience and I will review this immediately with our team.
Thank you for the review! I appreciate your business.
Hotel staff was amazing and friendly, as always. We stay once or twice a year to visit family in the area.
Thank you for the feedback. We have hear this from many guests and are replacing the mattresses in January!
Thank you for the wonderful feedback and I will enjoy sharing this with the team.