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Recent guest reviews

Although they were short-staffed due to the pandemic, the people were extremely friendly and responsive to our needs. The grounds were very well maintained and even though this is an older facility, it's been updated. I liked the fact there was no carpeting in our room...nice vinyl flooring.

Great stay for the price and location. This is what I expected from Best Western, thanks!

This should really be called a motel not a hotel. I understand the covid but this hotel used it as an excuse to not really not bother in providing any services. Tiny bath towels and you had to go down to reception to request clean ones if you wanted them. Again I understand them not cleaning the rooms daily because of covid however they should provide a way where they leave you clean towels, trash liners, coffee, etc at your door daily and bags to put dirty towels in. We arrived on Tues checked out Sun they said the pool would be ready on Wednesday it was not ready to use by the time we left. We had a busy week and didn’t spend much time in the room which was just as well. The rooms are very dark, bad lighting and bad WiFi. We probably paid a slightly higher rate because of the event that was going on at the time but it’s only a $60 per night at max.

The price was low, and the room was plain, but the breakfast was wonderful, especially the lady taking care of the breakfast room!

It was very average. Room was clean and inexpensive definitely a no frills kind of place but seemed clean and safe.

Toilet ran, no desk in room, maid walked in on me even with do not disturb sign, room is small, wi-fi is spotty and slow.

The front desk area was clean and check in employees were very friendly. That is about all I can say nice about the location. The exterior is kind of sketchy. We should have known when they were the only hotel in town with rooms available. I made the mistake of checking in before looking at the room. Once we walked into the room, we were hit with a strong smell of smoke and mold in our Non-Smoking room. After about 20 minutes, we decided we weren’t really comfortable staying at that location so we turned our keys in and let them know why we wanted to check out. We were charged for the full 2 nights because we booked through Orbitz. Definitely do not recommend hotel.

The beds and pillows were the absolutely worst I have had in many years.

Noisy location...poor shower...rooms need renovation .

Hotel it's a great value, everything was good with checkin and checkout

Checked in very late...staff was bright and alert and friendly...excellent. Room exceeded my expectations.

Great for the price, and continental breakfast was included

Room was decent, can't remember anything of interest to complain about or remarkable enough to mention. Location is great for area attractions. We just needed a place overnight to be closer to an early morning tee time.

its more a motel than hotel and while the staff tries hard, the place is not great. Seems old with multiple stains on carpets, bedding, etc. I expected more from best western

Staff was helpful & friendly. Daily free breakfast has great variety and very convenient. Free popcorn, cookies & soft drinks in the afternoon are a nice touch. Will definitely stay there again !!!!

The hotel is located on a very busy street--it can be a little hard to get in and out of the parking lot--but the room was pretty quiet except for the alarm (car alarm?) that went off in the middle of the night. This is the second or third time I've stayed here while at a board meeting in Southern Pines, and I will probably stay here next time.

Us Highway 1 S Southern Pines NC

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located within 2 miles (3 km) of Southern Pines Golf Club, SureStay Plus Hotel by Best Western Southern Pines Pinehurst is within 3 miles (5 km) of Pinecrest Plaza. This hotel has 123 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free full breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.


Rooms

All of SureStay Plus Hotel by Best Western Southern Pines Pinehurst's 123 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

Guests of SureStay Plus Hotel by Best Western Southern Pines Pinehurst have access to an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, a seasonal outdoor pool, and a meeting room.

Room options

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

2 Double Beds | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western Southern Pines Pinehurst

Everyone (10) Business (6) Couples (9) Family (10) Other (5) Friends (2)
5
Family Business Business

Although they were short-staffed due to the pandemic, the people were extremely friendly and responsive to our needs. The grounds were very well maintained and even though this is an older facility, it's been updated. I liked the fact there was no carpeting in our room...nice vinyl flooring.

By on Jun 30, 2021

Review comment responded on Jun 30, 2021

Dear Guest, Thanks for choosing our hotel for your stay. I’m very pleased that you found us to be the right place to stay on this trip and that you liked so many aspects of our hotel & your stay. We are overwhelmed by your positive, well-considered feedback about our amazing staff. We are pleased to exceed your expectations. We look forward to having you with us again very soon. Sincerely, Hotel Manager

5
Friends

Great stay for the price and location. This is what I expected from Best Western, thanks!

By , from McLean, VA on Sep 3, 2020

Review comment responded on Sep 3, 2020

Thanks for staying with us

2
Family with small children

This should really be called a motel not a hotel. I understand the covid but this hotel used it as an excuse to not really not bother in providing any services. Tiny bath towels and you had to go down to reception to request clean ones if you wanted them. Again I understand them not cleaning the rooms daily because of covid however they should provide a way where they leave you clean towels, trash liners, coffee, etc at your door daily and bags to put dirty towels in. We arrived on Tues checked out Sun they said the pool would be ready on Wednesday it was not ready to use by the time we left. We had a busy week and didn’t spend much time in the room which was just as well. The rooms are very dark, bad lighting and bad WiFi. We probably paid a slightly higher rate because of the event that was going on at the time but it’s only a $60 per night at max.

By , from Florida on Aug 8, 2020

Review comment responded on Aug 9, 2020

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3
Everyone

By on May 11, 2020

Review comment responded on May 11, 2020

Thank you for your review sorry for not meeting your stander-ed ,We will try our best to meet your stander ed.I hope to see you again Thanks

5
Family

The price was low, and the room was plain, but the breakfast was wonderful, especially the lady taking care of the breakfast room!

By on Jan 25, 2020

Review comment responded on Feb 3, 2020

Thank you for choosing the SureStay Plus.

3
Family

It was very average. Room was clean and inexpensive definitely a no frills kind of place but seemed clean and safe.

By on Nov 5, 2019

Review comment responded on Nov 5, 2019

Thank you for choosing to stay with us.

1
Everyone

Toilet ran, no desk in room, maid walked in on me even with do not disturb sign, room is small, wi-fi is spotty and slow.

By on Oct 28, 2019

Review comment responded on Nov 4, 2019

Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon.

3
Everyone

By on Jun 28, 2019

Review comment responded on Jul 1, 2019

Thank you

1
Family with small children

The front desk area was clean and check in employees were very friendly. That is about all I can say nice about the location. The exterior is kind of sketchy. We should have known when they were the only hotel in town with rooms available. I made the mistake of checking in before looking at the room. Once we walked into the room, we were hit with a strong smell of smoke and mold in our Non-Smoking room. After about 20 minutes, we decided we weren’t really comfortable staying at that location so we turned our keys in and let them know why we wanted to check out. We were charged for the full 2 nights because we booked through Orbitz. Definitely do not recommend hotel.

By , from Elon on Jun 10, 2019

Review comment responded on Jun 12, 2019

We do apologize that we did not meet your standard of your stay. This hotel is very safe we never have any issue with guest.

5
Everyone

By on May 13, 2019

Review comment responded on May 16, 2019

Thank you

SureStay Plus Hotel by Best Western Southern Pines Pinehurst

1675 Us Highway 1 S, Southern Pines, NC 28387
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