This property was not well cleaned the toilet kept running staff not very friendly bed was intolerable could not sleep left at 3:00am with no sleep!!!
Door was left open, all AC gone. Door warped, rain blew in on floor, wiped out with towel, towel filthy dirty, so floor was the same. Unsafe grounds, drug deal going in parking lot.
Although they were short-staffed due to the pandemic, the people were extremely friendly and responsive to our needs. The grounds were very well maintained and even though this is an older facility, it's been updated. I liked the fact there was no carpeting in our room...nice vinyl flooring.
Great stay for the price and location. This is what I expected from Best Western, thanks!
This should really be called a motel not a hotel. I understand the covid but this hotel used it as an excuse to not really not bother in providing any services. Tiny bath towels and you had to go down to reception to request clean ones if you wanted them. Again I understand them not cleaning the rooms daily because of covid however they should provide a way where they leave you clean towels, trash liners, coffee, etc at your door daily and bags to put dirty towels in. We arrived on Tues checked out Sun they said the pool would be ready on Wednesday it was not ready to use by the time we left. We had a busy week and didn’t spend much time in the room which was just as well. The rooms are very dark, bad lighting and bad WiFi. We probably paid a slightly higher rate because of the event that was going on at the time but it’s only a $60 per night at max.
The price was low, and the room was plain, but the breakfast was wonderful, especially the lady taking care of the breakfast room!
It was very average. Room was clean and inexpensive definitely a no frills kind of place but seemed clean and safe.
Toilet ran, no desk in room, maid walked in on me even with do not disturb sign, room is small, wi-fi is spotty and slow.
The front desk area was clean and check in employees were very friendly. That is about all I can say nice about the location. The exterior is kind of sketchy. We should have known when they were the only hotel in town with rooms available. I made the mistake of checking in before looking at the room. Once we walked into the room, we were hit with a strong smell of smoke and mold in our Non-Smoking room. After about 20 minutes, we decided we weren’t really comfortable staying at that location so we turned our keys in and let them know why we wanted to check out. We were charged for the full 2 nights because we booked through Orbitz. Definitely do not recommend hotel.
The beds and pillows were the absolutely worst I have had in many years.
Noisy location...poor shower...rooms need renovation .
Hotel it's a great value, everything was good with checkin and checkout
Checked in very late...staff was bright and alert and friendly...excellent. Room exceeded my expectations.
Great for the price, and continental breakfast was included
Room was decent, can't remember anything of interest to complain about or remarkable enough to mention. Location is great for area attractions. We just needed a place overnight to be closer to an early morning tee time.
its more a motel than hotel and while the staff tries hard, the place is not great. Seems old with multiple stains on carpets, bedding, etc. I expected more from best western
Located within 2 miles (3 km) of Southern Pines Golf Club, SureStay Plus Hotel by Best Western Southern Pines Pinehurst is within 3 miles (5 km) of Hyland Hills Golf Club. This hotel has 123 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free full breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
Guests can expect 49-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Guests of SureStay Plus Hotel by Best Western Southern Pines Pinehurst have access to an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and a meeting room.
This property was not well cleaned the toilet kept running staff not very friendly bed was intolerable could not sleep left at 3:00am with no sleep!!!
Door was left open, all AC gone. Door warped, rain blew in on floor, wiped out with towel, towel filthy dirty, so floor was the same. Unsafe grounds, drug deal going in parking lot.
Dear Diane, It is very disappointing to learn of the bad impression you made with the state of your accommodations. It is pretty serious, and we never condone things such as drugs or any such deals in our hotel or premises. We provide a safe experience & the safety of our guests is our first priority. The matter will be investigated and strictly acted upon. Already the security and staff have been alerted to be more proactive and seriously listen & verify the claims if any suspicious activities are going on around the premises, as we are against such acts. Also, noted all the issues mentioned and addressed them to the concerned departments. Request your understanding and continued patronage. Sincerely, Hotel Manager
Although they were short-staffed due to the pandemic, the people were extremely friendly and responsive to our needs. The grounds were very well maintained and even though this is an older facility, it's been updated. I liked the fact there was no carpeting in our room...nice vinyl flooring.
Dear Guest, Thanks for choosing our hotel for your stay. I’m very pleased that you found us to be the right place to stay on this trip and that you liked so many aspects of our hotel & your stay. We are overwhelmed by your positive, well-considered feedback about our amazing staff. We are pleased to exceed your expectations. We look forward to having you with us again very soon. Sincerely, Hotel Manager
Great stay for the price and location. This is what I expected from Best Western, thanks!
Thanks for staying with us
This should really be called a motel not a hotel. I understand the covid but this hotel used it as an excuse to not really not bother in providing any services. Tiny bath towels and you had to go down to reception to request clean ones if you wanted them. Again I understand them not cleaning the rooms daily because of covid however they should provide a way where they leave you clean towels, trash liners, coffee, etc at your door daily and bags to put dirty towels in. We arrived on Tues checked out Sun they said the pool would be ready on Wednesday it was not ready to use by the time we left. We had a busy week and didn’t spend much time in the room which was just as well. The rooms are very dark, bad lighting and bad WiFi. We probably paid a slightly higher rate because of the event that was going on at the time but it’s only a $60 per night at max.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for your review sorry for not meeting your stander-ed ,We will try our best to meet your stander ed.I hope to see you again Thanks
The price was low, and the room was plain, but the breakfast was wonderful, especially the lady taking care of the breakfast room!
Thank you for choosing the SureStay Plus.
It was very average. Room was clean and inexpensive definitely a no frills kind of place but seemed clean and safe.
Thank you for choosing to stay with us.
Toilet ran, no desk in room, maid walked in on me even with do not disturb sign, room is small, wi-fi is spotty and slow.
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon.
Thank you
Hello Claudia, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will address the issues raised with our team to ensure a better experience for our future guests.