Hotels near Shops at Houston Center

"I travel often for business and leisure, and this was one of the most disappointing stays I’ve experienced. We booked based on price, amenities, and reviews, while attending an event at the George R. Brown Convention Center, about 1.4 miles away. Check-in was quick but cold and unprofessional. The room looked fine at first, but a closer inspection revealed stains on the toilet, mold on the curtains, a foul-smelling carpet, and missing essentials like shower gel and toilet paper. The room phone didn’t work, requests were ignored, and we had to go to the lobby ourselves. The lockbox was broken, the TV remote had no batteries, and the A/C drains into the shower, dripping water while you bathe. The shuttle service is misleading and unacceptable. It does not allow people with diverse disabilities, is not ADA-compliant, does not allow service animals, pets, or even families with children, only adults. It only runs within 1 mile, forcing you to walk the rest, and operates strictly on the hour with zero flexibility. Pickup never happened despite repeated calls. Staff showed no accountability. Housekeeping failed to restock basics, and requests were ignored. We ended up buying essentials ourselves. This hotel is poorly maintained, poorly managed, and falsely advertised. Do not fall into this tourist trap. I would not recommend it and would have preferred a full refund."

"I loved the elevator and I’m usually scared of elevators, but there’s beautiful"

"We had to change rooms after the Astros game due to air conditioner not cooling."