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Comfort Inn Shelby

Property class: 2.5

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Photo gallery for Comfort Inn Shelby

A modern kitchen with a large island, a flat-screen TV, and a stone wall.
A reception area with a dark wood reception desk, a glass partition, and a clock on the wall.
A modern living room with a fireplace, comfortable seating, and a flat-screen TV.
A hotel lobby with a reception area, a vending machine, and a seating area with chairs and tables.
A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
2012 E Marion St, Shelby, NC, 28150
  • Place, Moss Lake
    ‪3 min drive‬
  • Place, Don Gibson Theater
    ‪6 min drive‬
  • Place, Earl Scruggs Center
    ‪7 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪43 min drive‬

Room options

King Bed

  • Sleeps 2
  • 1 King Bed

Standard Accessible King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Non Smoking

A hotel room with a large bed, two bedside lamps, a nightstand, a chair, and a window with curtains.

Standard King Non Smoking

8.4 out of 10
Very good
(17 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(47 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside lamps, a nightstand, a chair, and a window with curtains.

Room, 1 King Bed, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside lamps, a nightstand, a chair, and a window with curtains.

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Nonsmoking

A hotel room with a large bed, two bedside lamps, a small table, and a chair.

1 King Bed, Nonsmoking

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Shelby

Comfort Inn Shelby is located 1.8 mi (2.9 km) from Moss Lake and within a 10-minute drive of Don Gibson Theater. This 76-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Moss Lake - 3 min drive - 2.1 miles
  • Don Gibson Theater - 6 min drive - 4.6 miles
  • Earl Scruggs Center - 7 min drive - 4.8 miles
  • Cleveland County Arts Council - 7 min drive - 4.8 miles
  • Shelby City Park - 8 min drive - 6.3 miles

Getting around

  • Gastonia Station - 24 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 42 min drive

Restaurants

  • ‪7 Brew Coffee - ‬2 min drive
  • ‪Ingles Markets - ‬5 min drive
  • ‪Chick-fil-A - ‬5 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪7-Eleven - ‬2 min drive

About this property

Comfort Inn Shelby

Guests of Comfort Inn Shelby enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a microwave in a common area, a computer station, and express check-out.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1989
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from June 25 2026 to December 31 2026 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10.00 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-2:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Comfort Inn Hotel Shelby

Comfort Inn Shelby

Comfort Shelby

Comfort Inn Hotel

Comfort Inn Shelby

Comfort Inn Hotel Shelby

Frequently asked questions

Is a free cancellation option available at Comfort Inn Shelby?

Comfort Inn Shelby provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Comfort Inn Shelby?

As of Sep 15, 2026, prices found for a 1-night stay for 2 adults at Comfort Inn Shelby on Oct 11, 2026 start from $111, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Comfort Inn Shelby?

This hotel is located in Shelby, close to Don Gibson Theater, Shelby City Park, and Moss Lake. You'll also find Earl Scruggs Center and Cleveland County Arts Council within a short drive.

Will I be able to park at Comfort Inn Shelby?

Yes, self parking is offered for free at the hotel. An electric car charging station, free RV/bus/truck parking, and wheelchair-accessible van parking are also available.

Does Comfort Inn Shelby feature a casino?

No, Comfort Inn Shelby doesn't have a casino.

Will I find an indoor pool at Comfort Inn Shelby?

No, there is no indoor pool at this hotel.

Is Comfort Inn Shelby good for couples?

Couples staying at this hotel will appreciate amenities like a deep soaking bathtub and a pillow menu as well as a free daily breakfast.

Does Comfort Inn Shelby have a hot tub?

No, there isn't a spa tub at this hotel.

Does Comfort Inn Shelby have a restaurant with a breakfast menu?

Comfort Inn Shelby offers free continental breakfast each morning though there is no restaurant.

Will Comfort Inn Shelby allow pets to stay for free?

No, pets aren't allowed at Comfort Inn Shelby though service animals are welcome.

Does Comfort Inn Shelby have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Can I book a room with a balcony at Comfort Inn Shelby?

No, there aren't any guestrooms with balconies at Comfort Inn Shelby.

Comfort Inn Shelby Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 348 out of 734 reviews
Rating 8 - Good. 237 out of 734 reviews
Rating 6 - Okay. 79 out of 734 reviews
Rating 4 - Poor. 32 out of 734 reviews
Rating 2 - Terrible. 38 out of 734 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tamica

Liked: Staff & service, amenities
Looks like some rentavations
Stayed 2 nights in May 2026
Verified review

6/10 Okay

SERGIO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
OK for a night or 2 but the hotel needs some serious updating and cleaning.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was under renovation.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, staff was very nice especially the lady at the front desk and breakfast was good every morning. Thank you for a pleasant stay
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Everta

Liked: Staff & service
Breakfast was good
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3rd shift manager was helpful and
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Aminah

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the hallway remodel that was going on, the room was still nice. The owner needs to buy new furniture for the breakfast area. And our chairs in the room need updating also.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Selena

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In the middle of construction, tried to tell me they would be making a whole bunch of noise till 9:00pm. Definitely will not be going back. The bathroom had mold in the shower, the room smelt musky once we arrived. The whole hotel was a disaster. I will not be booking this place again.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Dan

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was under construction, so it wasn't that good. Noisy, dirty. the staff was friendly.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Kristine

Liked: Cleanliness, staff & service
minimal
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Keith

Old and worn down location. Comfortable bed, good receptionist but rooms aren’t in great condition.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Eugenia

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, not stellar, but clean.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Fagan

Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Eugenia

Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water and tub drainage issues other than that our stay was ok.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Cindy

The room was not great. The staff was friendly.
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Exposed pipes everywhere down the long hallway to the stairs. That’s right… no functioning elevator. Got to the room, and it was disgusting. Torn furniture, waterlogged carpet in front of the A/C unit, moldy smell. Table lamp in between the beds looked like it had previously caught on fire. You get the picture… Mike at the front desk was super nice and understanding when I reappeared 10 minutes after checking in and told him I couldn’t stay there. He was the only positive in the whole experience.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Rooms and staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Jun 2024
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel under renovation but definitely still needs to be cleaned at some point.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Sherita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay we always stay here when we come to Shelby
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just looks and feels old and run down.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prices stay the staff was friendly and the breakfast is great. Will stay there again.
Stayed 2 nights in Jun 2024

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