The hotel was ok...pretty much average. However, Orbitz had my booking completely screwed up. So, I ended up paying the hotel for another night, and I had to request a refund from Orbitz. Orbitz took care of it, but my reservation should have been handled properly from the beginning.
The staff was very nice but the room smelled of weed eventhough it was a non smoking room. The ac went in and out. The room was not clean
It was dirty, noisy (the fan sounded like it was going to come apart), and the door was barely able to close. I would not recommend this leave to anyone and there's no way this place should cost half the amount it does. I checked out a day after arriving (for a 6 day business trip) and they refuse to refund any of the money back. I asked Orbitz to get involved and they tried to encourage this place top do the right thing and they refused. STAY AWAY!
Very quiet room. The floors were a bit wet in areas but hoping that was from a recent carpet cleaning. Friendly staff.
It was 6:00 pm when I arrived at the hotel only to find out that my room wasn't ready due to housekeeping staffing issues. At first I was informed that it should be ready in two hours. After discussing options I was told that the room would be cleaned within half an hour. Once I checked in, I found the room to be pleasant and clean. The air conditioner worked well and the bed was comfortable. When I went to check out in the morning I found the doors to the front desk locked requiring me to use the phone to rouse the clerk to get a receipt.
nothing works, dirty, no towels, no maid service until the 8th day,
The cab driver took me to the wrong hotel, even though I made sure I told him Executive Stay America - Southcenter. It was 1:45 a.m and the office was closed. They were fully booked but the manager let me into the office and made arrangements for another cab to take me to the right hotel. She was so sweet and very helpful. I don't know what I'd have done if she didn't let me in, as I did not have a cell phone. Unfortunately, I didn't get her name, as she deserves a bonus! The only negative is that the Orbitz agent who made my reservation assured me they had 24-hour shuttle service, but they quite running at 9 p.m. That was important to me because my flight arrived at 1:15 a.m.
The worst hotel I ever stayed in. I would stay at an old Howard Johnson's before ever coming bag to this filth.
If you are drunk and forget your room number don't go to the front desk they will just call the cops on you
The room wasn't well maintained. It smelled like smoke when it was non-smoking and the bathroom like urine. There were stains on the bed covers. Asked to be changed to a different room but there were no more until two weeks. I won't stay here again.
The hotel advertises that it has a shuttle but it is subcontracted from another hotel and based on availability. In my 2 days there, I could not get a shuttle to the light rail in the morning to get to work, and I had to call the front desk numerous times to get a pickup in the evening. If you can't get the shuttle, you are out of luck for transportation unless you want to splurge for a cab. The front desk was also poor at answering the phone, in general. My husband had to call 4x after 10:30 pm on a non-busy night before getting thru. Stay at the Ramada across the street or another hotel nearby instead!
For the cost I can't complain. Good location. Needs better housekeeping.
Stayed for 2 nights and nothing extordinary. My room was non-smoking but still has this heavy smell in the room. Turn on A/c and open door to let smell go away. Close to freeway was a plus and also there is Westfield Mall very close by as well as other stores. Getting to surrounding cities was close including South Seattle. Overall hotel was average but better than your cheapest motel.
They charge like a hotel but provide services like a YMCA. I would not recommend this hotel to anyone. It took a very long time to get anyone to check us in. Not happy.
My family and I stayed at Ex. St. Am. for a few days. The staff with the exception of one person was horrible. A few things that went badly: 1- They do not have 24 hour front desk because my family and I came back from an event at 11pm and went to the room and the access cards had been deactivated or demagnetized (not sure how both cards can be demagnetized when two separate people had them in separate locations. I am sure they just deactivated them). So we could not get in to the room. I called the front desk from my cell phone and after 10 rings got and answer and when we told the person the issue he hung up on us. I then called from another room (we had 2 rooms) and nobody answered. We went to look for people and nobody was there. After many more calls and attempts a staff member did answer and then brought up another card to open the door. He was apologetic and stated that he was in the laundry room so he was not able to hear the phone ringing. The next day I explained the situation to the morning front desk crew and they acted like I was wrong to be upset about the fact that we were locked out of the room. I was not asking them for anything but they said that the cards get demagnetized often depending on where you store them- Really both of them? I don't think so. 2- There was an issue in the bathroom in one of the rooms with the toilet flushing slowly so we called the front desk and they told us to come and pick up a plunger and do it ourselves since they were too busy to do it. We did pick it up and the person told us to make sure we bring it back and not keep it in our room. 3- You have to pay for the maid service it does not come included with the price. 4- We had maybe 10 channels on the TV-NOT good. 5- The bathroom is small, dark and cavelike. 6- There were hotel guests loitering day and night in the front area. 7- The rooms are a maze. You really need to remember how to get from one area to the other and even the front desk lady that checked us in (2 rooms) said that they were next to each other. Turns out that even rooms are in one location and odd in the other so we were not close to the other room at all! 8- The ceiling on the 1st floor in front of several rooms was coming down and needed repairs. 9- The "breakfast" was just grab and go. One of the days we were there we could not access the "breakfast" area because the staff had locked themselves out so there was a line of people waiting to get coffee. They were not able to get the door open so we left and had breakfast somewhere else. 10-They do not have an exercise/gym area. Now I did like that we had temperature control in each room as well as a kitchen area. Also the location was great since it is really close by to the airport and Southcenter. The price was good per day but not worth it for us. We will not be staying there again and definitely can not recommend it.
The place was great. We had everything we needed to make is feel like home. There was a mall close by wit many places to eat and shop
Just what you need; not much more. Happy with our stay.
Located within a 5-minute walk of Family Fun Center, Extended Stay America - Seattle - Southcenter is within a 15-minute stroll of Starfire Sports Complex. This 94-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 94 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America - Seattle - Southcenter enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and barbecue grills.
The hotel was ok...pretty much average. However, Orbitz had my booking completely screwed up. So, I ended up paying the hotel for another night, and I had to request a refund from Orbitz. Orbitz took care of it, but my reservation should have been handled properly from the beginning.
The staff was very nice but the room smelled of weed eventhough it was a non smoking room. The ac went in and out. The room was not clean
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
It was dirty, noisy (the fan sounded like it was going to come apart), and the door was barely able to close. I would not recommend this leave to anyone and there's no way this place should cost half the amount it does. I checked out a day after arriving (for a 6 day business trip) and they refuse to refund any of the money back. I asked Orbitz to get involved and they tried to encourage this place top do the right thing and they refused. STAY AWAY!
Thank you for being our guest. We're sorry you for the difficulties you experienced during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. In regards to the billing please reach out to our front desk. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very quiet room. The floors were a bit wet in areas but hoping that was from a recent carpet cleaning. Friendly staff.
It was a pleasure hosting you at Extended Stay America. We are glad to know you were happy with your room and that you also appreciated our courteous staff. Thank you, and we look forward to seeing you again soon. Sincerely, Hotel Management
It was 6:00 pm when I arrived at the hotel only to find out that my room wasn't ready due to housekeeping staffing issues. At first I was informed that it should be ready in two hours. After discussing options I was told that the room would be cleaned within half an hour. Once I checked in, I found the room to be pleasant and clean. The air conditioner worked well and the bed was comfortable. When I went to check out in the morning I found the doors to the front desk locked requiring me to use the phone to rouse the clerk to get a receipt.
Thanks for choosing us for your visit. We are glad to read you had an overall pleasant visit and liked your room. However, we are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
nothing works, dirty, no towels, no maid service until the 8th day,
Gregory, we truly care about ensuring the comfort of all our guests, so I apologize that we fell short. We're sorry you experienced so many difficulties during your visit. We apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this service to you at a minimal fee. Please note, towels are available at the front desk and are complimentary. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
The cab driver took me to the wrong hotel, even though I made sure I told him Executive Stay America - Southcenter. It was 1:45 a.m and the office was closed. They were fully booked but the manager let me into the office and made arrangements for another cab to take me to the right hotel. She was so sweet and very helpful. I don't know what I'd have done if she didn't let me in, as I did not have a cell phone. Unfortunately, I didn't get her name, as she deserves a bonus! The only negative is that the Orbitz agent who made my reservation assured me they had 24-hour shuttle service, but they quite running at 9 p.m. That was important to me because my flight arrived at 1:15 a.m.
Tara, thank you for reviewing your stay. We are pleased to know you had a pleasant time with us, but we are sorry for the issue you had with our third-party website. Thank you again for the feedback, and we hope to welcome you back soon for an even better experience. Sincerely, Hotel Management