2/10 Terrible
Julie
Business traveler
Jan 19, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the room for three nights to write. While the room had a desk, it had no obvious place to plug in the laptop. I had to move the fridge, unplug the coffee maker from an extension cord to work. The next day, the fire alarm kept malfunctioning and a strobe light flashed in the room, making it impossible to work or sleep. I then tried connecting to the internet, which worked fine the previous night, but it wouldn't connect. My laptop described it as unsafe even after restarting. I gave up and figured I'd forfeit two nights of lodging (nonrefundable booking) and go home to work, but hopped in the shower first. The water wouldn't warm up. I left the keys with the receptionist. Then, the next day, I saw a $44 charge on my credit card! I called to ask about it and was told it was for early cancellation. They already received payment for three nights when I stayed only one. I demanded a refund, but they said I had to talk to a manager. I received a text the next day about the still-malfunctioning fire alarm. I responded with a demand for that charge to be removed and noted that I have video of that obnoxious strobe light making my stay impossible. Finally, the removed the charge. Needless to say, I'll never make another non-refundable booking, and I'll never stay at Quality Inn again.
Julie
Stayed 3 nights in Jan 2026