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Recent guest reviews

great spot by river but traffic noise from the highway was deafening....Could barely enjoy the balcony plus sliding door was off hinges and very hard to open Pleasant enough

The hotel is CLEAN but sad, old, and it smells the part. The swimming pool is beautiful but permanently CLOSED. The restaurant staff are FRIENDLY but front desk staff seem to be miserable and not interested in having guests. And the hotel charged a surprise $40.00 parking fee that was not disclosed up front, and mind you, this is in Eugene adjacent to the mall, with literally acres upon acres of parking. Overall, it is probably acceptable if you have a conference hosted on-site, but otherwise, we would definitely recommend that you avoid the hotel all together. Not horrific, but was generally sub-par on nearly all counts.

Very nice hotel. Accommodating, letting me check in 2 hours early as I had been travelling ALL day and needed to nap! Right on the Willamette River...beautiful!

No microwave in the room.

Wonderful relaxing stay !!

Very personable staff. Our room could use a little help. The bathroom ceiling had lots of mildew.

The Valley River Inn was *the* fancy place in Eugene when I was growing up, but does feel like it needs an upgrade now. Its best feature is its location on the Willamette River, which has wonderful paths on both sides, for biking, jogging, walking, etc. On the other hand, it's in the area of the mall, which again used to be a really cool place, but now feels like a lot of parking lots and big box stores. Inside the Valley River Inn, it really did feel a bit shabby. I was in a room overlooking a parking lot. It seemed to me it took way too long to heat the room up, as though it maybe hadn't been used in a while. And throughout my visit, it took forever for hot water to come out of the spout. In addition, the shower was very hard to turn on-- as though the faucet was stuck or something. And, most of the times I had to flush the toilet multiple times because the flushing mechanism didn't seem to work. So I'd say: renovate!

Staff was nice, rooms were large but property is extremely outdated. Walls are paper thin so when the person next door starts talking on the phone and watching TV at 5:30am you hear everything as if they were in the room with you.

No problems

Wonderful property with nice amenities. We have stayed a number of times and will be back. There was a slight hiccup at check-in just due to Covid19 related problems but they made everything right by us. This has been my go-to hotel while my daughter has been at the University and i think I'll be staying there for years to come.

This hotel is incredibly convenient for those staying in Eugene. Despite it being close to a freeway, the hotel is quiet. Furthermore, the hotel offers rentable bikes, which is a plus. The only gripe I have is that parking is not free.

When I arrived it was covered in about 15 cops maybe more and it didn't seem very welcoming. I was looking forward to it since I've been on the road for a long time.

Great location on the Willamette River with access to the associated trail system. Several restaurants nearby.

Valley River Way Eugene OR

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

Valley River Inn places you within 2 miles (3 km) of popular sights like Valley River Center Mall and 5th Street Market. This 257-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour gym. It's connected to the convention center in central Eugene and also close to University of Oregon and Hult Center for Performing Arts.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

All 257 rooms provide balconies or patios, coffee makers, and free newspapers. 55-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Safes, phones, and ironing boards are other standard amenities.


Property features

Valley River Inn features an outdoor pool, a children's pool, and a 24-hour gym. If you drive, self parking is USD 10 per night, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and a conference center.

Room options

Room, 1 King Bed, River View

1 King Bed | Sleeps 5

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 5

Room, 1 King Bed, Pool View

1 King Bed | Sleeps 5

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 5

Guest reviews for Valley River Inn

Everyone (28) Couples (11) Family (18)
3
Family

great spot by river but traffic noise from the highway was deafening....Could barely enjoy the balcony plus sliding door was off hinges and very hard to open Pleasant enough

By on Apr 4, 2022

Review comment responded on Apr 6, 2022

We appreciate you taking the time to share your feedback, Steven. It's unfortunate your time with us was less than ideal. We're disappointed you had such challenges with the sound insulation in our rooms. The satisfaction of our guests is important to us so we'll be sure to discuss your feedback moving forward. We hope for the chance to host you again soon so we can share a more positive experience with you.

2
Partner Couples

The hotel is CLEAN but sad, old, and it smells the part. The swimming pool is beautiful but permanently CLOSED. The restaurant staff are FRIENDLY but front desk staff seem to be miserable and not interested in having guests. And the hotel charged a surprise $40.00 parking fee that was not disclosed up front, and mind you, this is in Eugene adjacent to the mall, with literally acres upon acres of parking. Overall, it is probably acceptable if you have a conference hosted on-site, but otherwise, we would definitely recommend that you avoid the hotel all together. Not horrific, but was generally sub-par on nearly all counts.

By , from Portland on Apr 1, 2022

Review comment responded on Apr 8, 2022

We appreciate your feedback, Spencer. While we're happy to hear our hotel was clean and our restaurant staff was friendly, it's unfortunate your stay was anything less than perfect. We apologize for the condition of our hotel, the service you experienced from our front desk staff, and that our outdoor pool is closed for the season and will reopen towards the end of May. We offer self-parking to all of our guests for only $10/ night, and this information is readily available on our website under "Frequently Asked Questions". We care deeply about the happiness and satisfaction of our guests, so we'll be addressing your concerns with our team moving forward. We do hope to see you again soon so we can share a more positive experience with you

5
Everyone

Very nice hotel. Accommodating, letting me check in 2 hours early as I had been travelling ALL day and needed to nap! Right on the Willamette River...beautiful!

By on Feb 17, 2022

Review comment responded on Feb 17, 2022

Thank you for the lovely review, John! We are very proud to hear about the wonderful stay you had at Valley River Inn Eugene. It is great to hear that you found our facilities and location to be so agreeable! We hope you plan on staying with us again soon as we'd love to share another great experience with you. Thanks again!

5
Everyone

By on Dec 27, 2021

5
Partner Couples

No microwave in the room.

By on Dec 26, 2021

Review comment responded on Dec 27, 2021

Thank you for taking the time to share your review with us, Filamarie! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Valley River Inn Eugene. Thank you and have a wonderful day!

5
Partner Couples

Wonderful relaxing stay !!

By on Dec 12, 2021

Review comment responded on Dec 16, 2021

Thanks for the outstanding rating, melanie! We're delighted your time at Valley River Inn Eugene was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

5
Friends

Very personable staff. Our room could use a little help. The bathroom ceiling had lots of mildew.

By on Oct 21, 2021

4
Everyone

By on Oct 17, 2021

3
Everyone

The Valley River Inn was *the* fancy place in Eugene when I was growing up, but does feel like it needs an upgrade now. Its best feature is its location on the Willamette River, which has wonderful paths on both sides, for biking, jogging, walking, etc. On the other hand, it's in the area of the mall, which again used to be a really cool place, but now feels like a lot of parking lots and big box stores. Inside the Valley River Inn, it really did feel a bit shabby. I was in a room overlooking a parking lot. It seemed to me it took way too long to heat the room up, as though it maybe hadn't been used in a while. And throughout my visit, it took forever for hot water to come out of the spout. In addition, the shower was very hard to turn on-- as though the faucet was stuck or something. And, most of the times I had to flush the toilet multiple times because the flushing mechanism didn't seem to work. So I'd say: renovate!

By on Oct 12, 2021

3
Partner Couples

Staff was nice, rooms were large but property is extremely outdated. Walls are paper thin so when the person next door starts talking on the phone and watching TV at 5:30am you hear everything as if they were in the room with you.

By on Oct 1, 2021

Review comment responded on Oct 3, 2021

Hi Angela, Thank you so much for taking the time to bring these issues to my attention. I am so incredibly sorry that this occurred. I will pass along this information to the appropriate departments to ensure this does not happen again. Best, Amber Crawley Front Desk Manager

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