Fairfield Inn By Marriott Savannah Airport2.5 out of 5.0
Recent guest reviews
My family and I were in town for a funeral. First let me say that I travel quite often. I will say 10- 20 times a year. My hotel stays include mid range to expensive depending on whether it's business or leisure. Everything was top notched from the time we got there until the time we checked out. The manager, Tracy, was very polite, professional, and "cheerful." Yes! Her attitude and personality was golden. Not to mention her attentiveness! Wow! Her eagerness to help, her concern about our stay, and the way that she went out of her way to make us feel welcome was amazing. During my time @ the Business Center, I overheard her working with Assistant Manager McGaw, who by the way is also a Standout! She asked if I needed anything and told me to let them know if I needed anything. I love the fact that even though they were busy, they were still showing great customer service. I did need help and Mrs. McGaw assisted me. She was dressed professionally, Super polite, and helpful. She displayed awesome personality and was very eager to help. I have never experienced such caring and professional support during a stay. I have traveled all over the United States, and this is by far the BEST!!! Hands down! Even the staff who were managing the rooms were polite, went out of there way to please, and were very courteous. The cook was very nice and displayed a bright and happy personality. Not to mention the breakfast was great! We will definitely be staying here again. The hotel areas were clean and very inviting. Bravo to the hotel management and staff! Made my week!
Not the best Fairfield Inn but was okay for a one night stay. Rooms are a bit dated and the wifi connection was really slow and kept disconnecting. The first room we were given smelled bad--damp and moldy. We requested a second room and luckily one was available. The front desk person never cracked a smile, never apologized, never made polite conversation. We left for dinner and came back and our room keys did not work, the front desk finally apologized and cracked a smile. Breakfast was chaotic but the ladies who worked the breakfast were as polite and friendly as can be. The breakfast area was oddly designed--one waffle machine in a odd corner that was in a really tight space and really no where for people to wait in line. Would stay here again if the price is right.
There are not enough accolades in the English language to describe Ms. Courtney McGaw. Her hospitably, professionalism and efficient manner saved a souring family vacation. Our family of eight spent a pleasurable week visiting several southern states and we were due to fly out of Savannah International Airport. After we returned our rental cars, we learned that our flight was cancelled because of storms in our home state, New York, and no other airline was flying out to New York until the next day. My family, including three small children, was stranded in the airport. I was overwhelmed and in a state of panic. My husband arbitrarily contacted the Fairfield inn & Suite by Marriott at Savannah Airport and handed me the phone. From the moment the phone was answered, all my anxieties melted away . The hotel personnel assured me that I was not stranded and they had my back, that is, I was assured that I was not in this alone. I was given efficient instructions on how to reserve my rooms and a hotel van was sent to get us in less than five minutes. Once we entered the comforting and inviting hotel lobby, we met Courtney McGaw. With a welcoming smile and professional efficiency, she accommodated our every request and put smiles on the faces of ever family member. In addition, every member of the hotel staff was extremely warm and courteous. I can only imagine that working with Courtney as a supervisor brings out the best in people. The following day we learned that our flight was cancelled again, and despite having a large bus group coming into the hotel that day, Ms. McGaw made arrangements for my family yet again. As the bus group came in, I witnessed Courtney and her staff servicing these people with the same level of warmth and professionalism as my family experienced. Because of our experience with Ms. Courtney Mc Gaw and her staff, The Fairfield Inn and Suites by Marriott will always be the hotel chain of choice when the Campbell Clan plans a vacation.
I stayed @ Fairfield Inn with my 16yr daughter and a few of her closest friends, and really enjoyed our stay. Upon arrival, we had to wait until our rooms were cleaned, yet the staff were very accommodating. I especially want to commend Courtney McGraw,AGM & Danette Johnson, Front Desk Supv. for "going above and beyond" to make sure our needs were met. The housekeeping staff and the breakfast attendants were also very kind and hospitable. No doubt, the girls and I will be staying at Fairfield during our next visit to Savannah! Sincerely, Cheryl,RN
We stayed for a week for a vacation to Savannah. The location of this Fairfield is perfect since it is close to many eating places and shops. The drive into the Historical District of Savannah was easy. We had a lot of problems with the cleaning people on the 3rd floor. We would come back to our room around 4 - 5 p to escape the heat but 5 out of 7 times the room was not done being made. Every time it was something else that was not done. They did not start a room and finish it. They would not have the trash picked up or the bed was not made or new toilet paper was there but not installed. Very strange process. We brought this up to the manager and she talked to them but they still did not complete our room most of the week. They need to change their cleaning process or get more workers so all rooms can be ready for their customers each day. Need sweepers. Also the 3rd floor hall carpeting needs to be replaced. Badly stained. The breakfast was fine each day. The front desk help was ok but we asked a new person about historical Savannah, she could not answer. She had never been down there to visit.
this is probably my first review ever. Please dont waste your money at this hotel, very ungrateful for the business I gave them. dirty rooms. items would be missing when i would return to my room at the end of the day. I would take photos of my room before i would leave and when i would come back items would be moved around that wasnt necessary for room service. very corrupt operations, they work together to mask their deceptions and wrongdoings. although repeated conversations were made with management, nothing was done to correct the situation. SAD. Even look at their responses to other complaints, very copy-and-paste if you ask me
Overall, my experience at this hotel was a very unpleasant experience. My room would hardly ever get serviced even when requested, little lighting in rooms, pool and hot tub never working, overall dirty feeling and outdated. Housekeepers were incredibly rude, demanded to be tipped and several items went missing during my stay, when brought up to management they said they would look into it, nothing ever was done about it. The only positive that I saw was that the Front Desk Staff was extremely accommodating and helpful throughout the stay. They were also the only ones that I got apologies from, the housekeepers or management never talked to me about my experience. There are defiantly better options in the area and I will be choosing one of those on my next visit to Savannah. I travel a lot for work and am a Platinum Elite with Marriott, this hotel by far is the worst one I've seen in the brand.
It was mediocre. I gave it a 2 out of 5 because our room was "clean" at least that is what it looked like, but it smelled of mold. The beds were - meh...- I have a bad back so I pay more for a "better" hotel brand because presumably, they will have better beds. These were ok. They were not super comfy but they did not kill my back. The pool is indoor and was in good condition. Too much Chlorine in the room that burned my eyes so i had to sit outside while my kids played in the pool. Breakfast was decent. The nighttime lady was Rude AF and the lady the next day was rude as well. they told me I had to go to my room and wait for pool towels to be delivered to me. I waited 20 min, called the desk and they still did not bring me any until another 20 min later, by then someone already brought my kids towels at the pool THEN delivered towels to my room. It was ridiculous. There was an older white male and an older dark female with big gold earrings who worked there and were nice. i assume managers because they were checking the staff's work. I just cant stand rude customer service. So the rude staff and the moldy smelling room earned this hotel a 2. Not worth the money I paid.
Stayed at this property with my wife for a wedding in town. Physically, this is a great property. The rooms are recently renovated, and everything was very crisp. The TV selections were excellent, they have a very wide range of channels using in room DirecTV service, you'll definitely find something to watch. Comfortable beds, clean carpets, no complaints with the physical plant. The hotel is very close to the airport property, but planes do not fly overhead, so you'll get a good night's sleep. There is a very large shopping center on the other side of I-95, plenty of shops, restaurants, etc. The hotel is about 25 minutes from the historic district. Where this hotel lacks is in the service department. The issues we had were fixed later by a manager, but the front line staff needs improvement. If I return to the area I will probably check around to other hotels first.
When we checked in, Theresa kept us waiting for over 5 minutes and did not acknowledge us. She also did not give information about breakfast hours, amenities, how to get to the room, etc. The elevator is very small and the pool smelled very strongly of chlorine and the water appeared to be green, so we skipped that. Our room was decent, aside from the stale smell. The hotel is outdated and needs to be renovated soon. Lastly, the side door by our room did not work (would not recognize key card at all) and we were not warned. We had arms full of food and drinks, and I parked by that door only to have to walk around the building. I mentioned it to the front desk clerk and she shrugged it off, uncaringly. On the plus side, the TV's seem newer and the breakfast was great. We had mini waffles, fresh fruit, good coffee, and sausage, eggs, muffins, etc. The breakfast was the best part about the stay. The hotel is also very close to several restaurants and the new Tanger Outlet.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Within a short walk of Crosswinds Golf Club, Fairfield Inn By Marriott Savannah Airport is within 2 miles (3 km) of Tanger Outlets. This 80-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's near the airport and also close to SK8 City and Frames n' Games.
Start your day off right with a free continental breakfast.
Fairfield Inn By Marriott Savannah Airport's 80 rooms are air-conditioned and provide sofa beds, microwaves, and refrigerators. Guests can expect free WiFi and LCD TVs with cable channels. Other amenities include coffee makers, free newspapers, and free local calls.
At Fairfield Inn By Marriott Savannah Airport, guests enjoy features like an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 203 reviews