The room was clean but had a very strong smell that only went away after using professional odor eliminating products. The shower curtain and bathroom fan were broken as well. The beds were very springy. I travel for work quite often and this particular stay left a lot to be desired.
The property was in a good location but due to Covid 19, the included breakfast was horrible.
huge room, very clean, nice staff, quiet, lots of areas outside to walk dogs, overall wonderful stay
Front desk was not helpful, terrible service when i had paid online and had my receipt but she wouldnt let me check in without paying the room rate again. Even after speaking to orbitz reps
I have stayed at this location several times while traveling to and from Florida. It has always been clean and relatively quiet. The staff has always been pleasant and efficient. The breakfast is a cut above the average hotel breakfast and the dining area is always clean and well managed.
Awful experience. Avoid this place! We arrived late at night after being on the road for hours. When we got there, the night clerk Kenny was not able to activate keys for us, so we were not able to check in timely. After making several phone calls to coworkers to figure out how to operate the key machine, he told us to have a seat in the lobby. We sat there in the lobby for 30 minutes while he tried to figure out how to activate a room key. He then left the desk and went upstairs and unlocked the door to our room and told us we would get keys in the morning. At this point it was almost midnight. When the morning came, I asked for the manager on duty but I was told there was no manager on duty at the time but that the manager would arrive hours later. We were offered nothing to make up for this ordeal. Accommodations were subpar as well.
Loved this facility! Clean, nice property. Staff was helpful.
What I didn’t like is that orbitz delayed sending our reservation. We had to wait for 40 minutes before the front desk at the hotel had our reservation Very disappointed in Orbitz!!!!!!
Hotel was very clean and staff were very accommodating.
All was good, clean and free breakfast. Good location.
Our room was fine but the other 2 rooms in our party had issues. One had a broken door handle on the bathroom door and the fridge "ticked" constantly and the other room smelled with mildew. They were told that they couldnt be moved because they were sold out that night and there was nothing that could be done. We were there for 3 nights. Upon check out, rhese matters were brought to the attention of the asst mgr and adjustments were made. However! Our orbitz deal included a $10 credit per day toward excursions but the desk clerk "was too busy" to figure out how to handle this (he worked 2 double shifts) and didnt have time to make a phone call.
Loved having a great breakfast every day and snacks available at night. The staff was very helpful and friendly.
Property was clean, beds were comfortable. Pool area was well maintained. Staff was friendly. Breakfast was good and breakfast hostess was very helpful. Would stay here again if passing through.
Pleasant staff, right off the highway, quick check in and out
The hotel is conveniently located off the interstate, the staff was friendly, the breakfast was nice, and the hotel was clean, all in all a winner.
Best Western Plus Richmond Hill Inn places you within a 10-minute drive of Richmond Hill Historical Society Museum and Savannah Festival Outlet Center. This 59-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Start your day off right with a free continental breakfast offered on weekdays. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.
All of Best Western Plus Richmond Hill Inn's 59 rooms are soundproofed and have an array of amenities, including iPod docks, microwaves, and refrigerators. 37-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, hydromassage showers, hair dryers, and designer toiletries. Coffee makers, free weekday newspapers, and free local calls are also standard.
Guests of Best Western Plus Richmond Hill Inn have access to an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
The room was clean but had a very strong smell that only went away after using professional odor eliminating products. The shower curtain and bathroom fan were broken as well. The beds were very springy. I travel for work quite often and this particular stay left a lot to be desired.
The property was in a good location but due to Covid 19, the included breakfast was horrible.
Dear Terry, Thank you so much for your stay at our hotel. I’m so pleased that you liked our convenient location. The COVID has highly impacted the breakfast. We will re-start to fully once everything is back to normal. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
huge room, very clean, nice staff, quiet, lots of areas outside to walk dogs, overall wonderful stay
Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
Esteemed Guest, Thank you for your stay and the four stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
Front desk was not helpful, terrible service when i had paid online and had my receipt but she wouldnt let me check in without paying the room rate again. Even after speaking to orbitz reps
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share them with the respective department action. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager
I have stayed at this location several times while traveling to and from Florida. It has always been clean and relatively quiet. The staff has always been pleasant and efficient. The breakfast is a cut above the average hotel breakfast and the dining area is always clean and well managed.
Dear Guest, Thanks for staying with us this time and so many times before. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager
Awful experience. Avoid this place! We arrived late at night after being on the road for hours. When we got there, the night clerk Kenny was not able to activate keys for us, so we were not able to check in timely. After making several phone calls to coworkers to figure out how to operate the key machine, he told us to have a seat in the lobby. We sat there in the lobby for 30 minutes while he tried to figure out how to activate a room key. He then left the desk and went upstairs and unlocked the door to our room and told us we would get keys in the morning. At this point it was almost midnight. When the morning came, I asked for the manager on duty but I was told there was no manager on duty at the time but that the manager would arrive hours later. We were offered nothing to make up for this ordeal. Accommodations were subpar as well.
Dear Guest, I’m sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit me again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager
Dear RC, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for not so good experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues mentioned in the review. We will ensure that your next stay at our hotel will be a memorable experience. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager