Chris at the front desk delivered truly outstanding service. I arrived on a rainy Christmas Eve after a long 7-hour drive and was greeted with the warmest smile, a complimentary upgrade, late checkout, a welcome bag, and personal escort to the elevator — all offered proactively and with genuine care.
I’ve stayed in many hotels, including 5-star chains worldwide, but Chris’s “customer-first” attitude genuinely stood out. This was my first stay at Luma, and his exceptional service left a lasting impression. Thank you, Chris, for making my stay so memorable.