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Bay Hotel

Property class: 2

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Photo gallery for Bay Hotel

Room
Interior
Room
Lobby lounge
Breakfast area

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi

Explore the area

View in a map
128 Jones St, San Francisco, CA, 94102
  • Place, Warfield Theatre
    ‪3 min walk‬
  • Place, Orpheum Theatre
    ‪5 min walk‬
  • Place, Bill Graham Civic Auditorium
    ‪8 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Private Bathroom

Room

Standard Room, 1 Queen Bed, Private Bathroom

  • 299 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Private Bathroom

Room

Standard Room, 2 Double Beds, Private Bathroom

  • 800 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Shared Bathroom

Room

Standard Room, 1 Queen Bed, Shared Bathroom

  • 299 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

San Francisco

Located in Downtown San Francisco, Bay Hotel is a leisurely stroll from popular sights such as Bill Graham Civic Auditorium and San Francisco City Hall. The 16 rooms at this hotel include refrigerators, microwaves, and flat-screen TVs.

What's nearby

  • Warfield Theatre - 3 min walk - 0.2 miles
  • Orpheum Theatre - 5 min walk - 0.3 miles
  • Asian Art Museum of San Francisco - 5 min walk - 0.3 miles
  • Bill Graham Civic Auditorium - 8 min walk - 0.5 miles
  • San Francisco City Hall - 8 min walk - 0.5 miles

Getting around

  • Market St & Taylor St Stop - 3 min walk
  • San Francisco Station - 4 min drive
  • San Francisco Intl. Airport (SFO) - 19 min drive

Restaurants

  • ‪The Rumpus Room - ‬3 min walk
  • ‪Spoke - ‬3 min walk
  • ‪Taqueria Cancun - ‬3 min walk
  • ‪St. Anthony's Dining Room - ‬1 min walk
  • ‪Montesacro Pinseria - ‬4 min walk

About this property

Bay Hotel

At Bay Hotel, guests have access to free WiFi in public areas and express check-out. Helpful staff is there to provide luggage storage, as well as offer insight about the area.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Refrigerators, microwaves, and desks are also available. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private or shared bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
The front desk is open Monday - Sunday (6:00 AM - midnight)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Bay Hotel San Francisco
Bay San Francisco
Bay Hotel Hotel
Bay Hotel San Francisco
Bay Hotel Hotel San Francisco

Frequently asked questions

Is free cancellation available at Bay Hotel?

Bay Hotel provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What is there to do around Bay Hotel?

This hotel is situated in Downtown San Francisco within a 10-minute walk of Bill Graham Civic Auditorium and San Francisco City Hall. You'll also find Union Square and SF Masonic Auditorium less than a mile away.

Will I be able to park at Bay Hotel?

No, this hotel doesn't offer parking.

Does Bay Hotel have a casino?

No, Bay Hotel doesn't have a casino.

Is there an indoor pool at Bay Hotel?

No, there is no indoor pool at this hotel.

Are there hot tubs at Bay Hotel?

No, there isn't a spa tub at this hotel.

Does Bay Hotel have a restaurant with a breakfast menu?

Bay Hotel offers free continental breakfast each morning though there is no restaurant.

Does Bay Hotel allow pets to stay free of charge?

No, pets aren't allowed at Bay Hotel.

Are there connecting rooms at Bay Hotel?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Bay Hotel?

The closest major airport to Bay Hotel is San Francisco Intl. Airport (SFO), which is 14.4 mi away (19 minutes by car). Another top airport is Oakland Intl. Airport (OAK), which is located 19.4 mi away (26-minute drive).

Can I book a room with a balcony at Bay Hotel?

No, you won't find guestrooms with balconies at Bay Hotel.

Bay Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 100 out of 693 reviews
Rating 8 - Good. 86 out of 693 reviews
Rating 6 - Okay. 101 out of 693 reviews
Rating 4 - Poor. 109 out of 693 reviews
Rating 2 - Terrible. 297 out of 693 reviews

5.4/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay here again
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Staff & service
Everything ok Thanks
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place
Stayed 5 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a complete dump ! The bedding was disgusting. Holes and burns and no towels to guest. And what hotel only takes cash. ! I will never ever stay there again. Horrible and shady area. Beware
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE AREA, DIRTY ROOMS, nice staff
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving in the room, we immediately noticed the stains and the tears in the carpet the graffiti on the walls, the broken sink, the torn bedding, the missing smoke detectors, mold on the floor, and what can only be described as possible drugs duct taped to the wall. When we immediately attempted to leave, the office was closed. We left and never stayed in the room. The area of town is very scetch. Pay the extra money and stay anywhere else.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Too many homeless in the areas
Stayed 4 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited in the lobby for two hours before I could get into my room. Room smelled like human waste and the bedsheet was covered in cigarette burns.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever stayed
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Not a good hotel
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst time ever and the pictures online do not match the actual hotel , we ended up leaving because the showers were shared
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was nice. Hotel is noisy.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should not be an option on Expedia. If you are not familiar with San Francisco, you may not know that there are many many people living on the street and probably doing drugs. There is no where to park your car off the street and there is a good chance a car would be broken into in this area. You have to wait for someone to ring you in because it is not a safe area. I checked out the room and decided not to stay there because it was not very nice inside either.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel to stay at SF heart, great place, great price
Stayed 1 night in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke alarm was missing, room was dirty, no one to check us in
Stayed 7 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One step above a crack house. First room had dirty walls, dirty floors, cigarette burns on mattress and holes in blanket, so asked to switch rooms. Second room had more of the same(albeit 10% better), so decided to just ask for blankets and towels and brave it. Turns out, the extra blanket we got also had holes and cigareete burns AND they were only able to offer one towel. STAY AWAY!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 10 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room,bathroom is dirty no hot water.bed sheets have hole in it.dirty bedsheets.room have a bad smelling
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**DO NOT BOOK HERE!!!** WORST EXPERIENCE EVER! Very disappointing and false advertisement, you cannot even call it a hotel. A lot of homeless person, I didn’t feel safe going to that area. Disgusting place, the room is garbage and bed sheets were not changed and has a lot of holes on it. This place is not proper and should not operate at all!!
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible and worst hotel ever
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay ever

Comfortable stay clean nice employees big room nice location.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not too expensive place to stay in bay area.
Stayed 3 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place in the middle of tweaker city. if you want to defend your life from needles and filth then please come and stay here. Disgusting place. A pile of ash after burning it would be worth more then 1 night stay
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
staff had poor attitude. no towels. staff was reluctant to give even one towel. trash out side my window from other rooms above mine. leaky trash liquid outside my door in the hallway from housekeeping throwing out trash.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Please please please give this place a chance! The family that owns this is absolutely amazing, and they do the best they can to keep the street outside clean and the guests comfortable. Knowing everything I know, I would stay here again, no doubt!
Stayed 5 nights in Jul 2025