Staybridge Suites San Angelo3.0 out of 5.0
Recent guest reviews
These loyalty programs are doing exactly what the company wants them to. It’s the only reason for finding myself here. I’ve never stayed with a Staybridge before, but because it’s part of the Holiday Inn family of brands I’m not afraid of it. I got a nice discount with being with a group and the value was good. This building is young, and I’m surprised to have had as many problems with one stay as I did. The business center computers need help as they are down level, and very simple things refuse to work on outdated software. One of them won’t start MS Office suite products, and the other one was so down level I couldn’t get to a travel site used by the masses. Between the two of them I managed to get through what I was trying to do, but it was a smidgen frustrating. If you’re going to offer me free food between a set period of hours, it would be so nice if your full offering was available until closed. Not the case with the evening buffet as they just let food items run out and didn’t replenish. If you checked in near the end of it the offering was getting to be pretty slim pickin’s, and that’s not good. They did leave me feeling just a little bit short-changed on the evening social. I took a good look at their breakfast offering, even though I didn’t eat with them. The selection was very rich, and looked good, but I can’t find any valid excuse for running out of orange juice. They didn’t have any, and I wound up having breakfast with an old favorite of 35+ years down at Stadium Lanes. And, on my second morning there they STILL didn’t have any orange juice in the dispenser. The coffee was good, and they had plenty of cream and sugar substitutes. Up in my room was a comedy of little nit-picky problems that shouldn’t happen. The air conditioner sounded like a Chevrolet Vega with a blown engine on start up. Once the Freon started circulating around it would quiet down, but not quickly enough to prevent waking you up. I already know there is but one person running this place, and I just didn’t feel like moving, so I elected not to report it. But, that thing could wake the dead, and it sounds like parts should come flying out of it any minute now. I would later ask the building engineer about the noise and he said he couldn’t do anything about it. I couldn’t get the TV to come on without a fight, but it finally surrendered. That could have been operator error, but again I knew if I said something about it the desk agent is the only person working and I just wasn’t doing that. I finally got it to come on. When in the heated battle with the TV I discover there’s no dial tone on the house phone. I called the outside number from my cell phone and told them it was not working, and followed by telling them to leave it alone until tomorrow. They fixed it shortly after business hours started the next day by “Chief Engineer.” I just wanted the phone working; titles don’t impress me a bit – I’m retired. And, then there was the budding wrecking yard in the parking lot. There’s an obviously abandoned car parked in front of the hotel; not registered, bald tires, no parking lights, rusted completely out, not road worthy at all, and it’s obvious it’s been there a long time. I asked the desk agent when they began to decorate with dead automobiles, and she responded that a guest left that there, and they are well on their way to having it towed away. It just didn’t look like the kind of grounds keeping I’ve grown accustomed to with this company. If that’s an art object society is in big trouble. And, then there was that shower. The water never got hot, and the volume coming out of it was less than adequate. I got my shower but I was close enough to leaving that I didn’t bother to report it. I didn’t want to move. Up in the kitchen area of the room was one of the more amusing things I’ve seen lately. They had enough dishes in there to cook a simple meal, and there were salt and pepper shakers in the cabinets. What amused the socks off of me is the way they had stuffed to-go salt and pepper packages inside of regular shakers. I felt like calling up chief engineer to ask if this is supposed to work this way. This is a very detailed report, and not intended to convey this is a bad place to stay. I certainly is not a bad place to stay, and I don’t think even Kemmons Wilson would find too much fault with it. The room and accommodations were everything I expect from Holiday Inn brands, and the multiple troubles I had with it can only be described as minor. I definitely could recommend them, and I would comeback again if I needed to stay around here in the future. For all the problems I noticed, I didn't report most of them, and for the ones I did...they responded immediately.
Exceptional staff, especially Alicia who is genuinely friendly and welcoming. Nice room and pool too. Love Staybridges and will recommend this one to friends and family (and report back to company to continue booking with confidence). Great value with added benefit of friendly, professional staff!
I'm writing this review here hoping that trip advisor does not censor me like IHG did for "innapropriate or offensive content". I'm not sure if it was IHG, or the hotel that rejected my review, but here is what I said: Clean hotel with nice rooms. Have stayed here a few times and the AC is hit or miss on whether it would run all night to keep the rooms cool, and usually requires a much lower temperature. Breakfast is a nice change from the standard holiday inn fare. I was able to get a rate that was $20 cheaper calling on the phone the day of booking, which is the exact OPPOSITE of what IHG says with the whole "your rate" thing that says if I book direct, I get the best rate. Not true. I say this as someone who stays 30+ nights a year with IHG for business. Overall, not a bad place, and it's within walking distance of some nice restaurants.
As we travel to a blur of mid-range hotels over many months each year, one simple phrase is sure to bring a nod of recognition. "The truck." Ah yes, the truck -- the vehicle upon which motel kitchen staffs, and therefore guests who stay at their properties, depend for a reasonably complete spread. We've almost come to expect that this or that item -- cottage cheese, bananas, 2% milk -- will be out of stock at breakfast because "the truck" was late or didn't show up at all. No doubt it's a constant calculation and guessing game for the staff, trying to assess how much of this or that to stockpile in hopes it won't run out before the almost mythical truck shows up. I mention this because the tale of the tardy truck reached epic proportions at this hotel, to the point that not only was it skim milk or nothing for a couple of mornings, the place even completely ran out of cups into which to pour one's coffee. Someone had to run to the store, or maybe even a competitor down the highway, to find some in time for the next day's meal. We were relieved to see the magic truck ourselves a day later. This bemusing dance among ourselves, our tastebuds, the kitchen workers, and the truck was of course a sidelight to our stay, and not enough to spoil it. But we aware, travelers, that they yogurt or apple juice or even liquefied eggs that you tasted yesterday may be gone tomorrow because "the truck" didn't come. You were wondering, no doubt, how the actual STAY went. It was fine. The hotel is large, comfortable, and clean, and the staff pleasant enough. And if you're lucky, your stay will coincide with the "evening social" night when chicken wings and drumsticks are the fare. They were some of the tastiest we've ever had. You might bring a couple of paper coffee cups with you, though, just in case.
We were late arrivals (around 11 pm) and yet still checked in with a smile! Staff are exceptional! The room was spic n span clean. (Very high priority when I rate a hotel) Breakfast the next morning was hot and delicious. I personally had eggs with some cheese, bacon, shared a waffle with my husband, fresh fruit (cantelope and pineapple), and coffee!
It was 11pm when we checked in with our 3 kids and the staff could not be more helpful. They gave us a fantastic room 1st floor near an entrance where we could easily transport our sleeping little ones to the room. The next morning the delicious hot breakfast was served at a casual pace where we met a lady named Alesia (hope I spelled that right) she was very attentive to the breakfast, to us and the kids. She kept the kids entertained by asking them about their trip. It was just a great experience!
They are remodeling but are almost finished. The pool was closed due to work being done. The front staff is always friendly and helpful. Love the remodeled rooms! Please restock the sweet shop after done remodeling.
Pros: Registration clerk @ check in & out - polite Cons: Breakfast was horrible! no hot food items, juice bar not operating, dirty utensils, NO BREAKFAST HOST - dirty dining tables & food areas, no plates
I needed to stay a week for business purposes with my family, I had a great experience, the rate was great for the whole week, the room was big and had everything I needed for a stay that long ,we had a generous fridge to keep our food and drinks for the kids, a nice stove and a microwave with everything needed to cook a quick nice meal, even silverware, plates, glasses and a sink with dishwasher soap and a dishwasher to clean up afterwards. Have a lovely dining area with hot breakfast served everyday, by the way the lady working there Alysea was very kind and attentive, she helped us with our needs during the breakfast, the social dinner served some days was great for us being a big family and you could meet and talk to other guests staying there. Nice pool area with everything you need, clean towels and BBQs to trow some steaks in the fire. The TV channels selection was awesome, we had movies to watch after the day at the pool and the dinner. I had to wash my family clothes they had washers machines and dryers available 24/7 (for free!!!) just buy some soap at the Walmart (4 minutes away) or buy some at the pantry at the lobby of the hotel. The internet access with Wifi with fast connection speeds. The location is very close to the airport (8-9 minutes) and accesible to one of the main avenues. I will absolutely recommend this place to friends and my family, all the employees were amazing, keep up the good work! thank you for your patience and all the help!!!!
Great hot breakfast. Good variety. Floor staff very friendly and attentive. Liked the room amenities. Unlike any other. There was a problem with the bathroom in that the tub would not drain. Was only there one night so did not report it right away. Was a little disappointed in the check in clerk. We are an older couple and not into being greeted by nose rings and tattoos. Might consider a more professional look unless you are only catering to the younger set. Otherwise would consider staying there again.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Staybridge Suites San Angelo is a short stroll from Foster Field and San Angelo High School Stadium. This 3-star hotel has 80 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. It's also close to Angelo State University Planetarium and Angelo State University.
Free buffet breakfast is included with your stay.
All 80 air-conditioned rooms feature coffee makers, free local calls, and ironing boards. Guests can expect to find free WiFi and satellite TV. Bathrooms have hair dryers and free toiletries. Rooms also include desks.
At Staybridge Suites San Angelo, guests enjoy an outdoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.
Reviews from Trip Advisor
65.0% of guests recommend this hotelTotal of 65 reviews