Residence Inn by Marriott Rocky Mount3.0 out of 5.0
Recent guest reviews
I set up and received a confirmed room reservation through Hotels.Com. My wife and I drove over 7 hours from new York and upon arrival at 12:30 AM we were informed that the hotel was sold out and they wouldn't honor our confirmed reservation. They basically wanted nothing to do with us an told us to take it up with Hotels.Com. We then had to demand that they do something to accommodate and after insisting they called the Hilton Doubletree Hotel down the street who welcomed us with open arms. They were wonderful! Needless to say as a Marriott rewards member, I'm surprised and disappointed. Hilton to the rescue - Nice place clean rooms attentive staff and comfortable beds. Wish I could say the same about Marriott! :(
We stayed here the night of September 9th while evacuating from Hurricane Irma. I booked online while on the road and the price for the one bedroom was $169. I found this hotel searching for pet friendly hotels, since we had our dog with us. I received a confirmation email stating that the total for the stay including taxes and fees would be $188.86. We arrived late after a long day of driving and signed the forms including a pet form which mentioned a pet "cleaning" fee. I assumed this would be incurred if your pet made a mess. Upon checking out, our bill was $234. Apparently just having a pet with you incurs the "cleaning" fee. My pet did not make a mess. I feel that if there is a pet fee it should be clearly stated on the website when you book your room. Additionally, the sofa had all kinds of stains on it and pulled out into an extremely uncomfortable bed, which is what my daughter had to sleep on. Not the best welcome for some tired evacuees.
Handicap accessible suite was comfortable and quiet. Several Areas to walk dogs were right next to the hotel. Breakfast was fresh with many choices including fruit, bagels, sausage, eggs and hashbrowns. I have no complaints
We are "Marriott people' and choose a Marriott wherever we go - if at all possible. We were a bit disappointed at this Residence Inn as we've come to expect more. The staff here is very nice and professional, and the Residence Inn is next to a Courtyard so we had the option of getting dinner at a Bistro - which was why I selected this Residence Inn. However, this hotel is overdue for a refurbish and it is next to a very noisy road so it was hard to get a good night's sleep. Also the breakfast was mediocre. I don't normally criticize like this but we've been seeing excellent accommodations at Marriott over the past few years and the brand seems better than ever at all levels (Springhill Suites, Couryyard, Fairfield Inn and Suites, Residence Inn, Hotel and Spa). So, my negatives are a plea to try harder!)
Stayed here for one night for business. Room was nice and bed was comfortable; (pretty standard for a Residence Inn); has a refrigerator, microwave, work desk, etc. Good location as there are plenty of places to eat near the hotel, like Outback, Cracker Barrel, a Diner, and more. When I came back from dinner, there was an Ice Cream Bar set up where you can make your own sundae. Breakfast bar in the morning was also very good; lots to choose from (hot and cold); something for everyone. My only issue was that the internet was down for the duration of my stay.
The staff at this hotel were top notch. We randomly stopped here on our way to Florida. The pool was nice. The convenience store was open when we got in at 945. The breakfast was very well.done, cleaned, staff friendly and helpful. The oatmeal bar was unexpectedly good. We'd stay here again for sure.
Staff was very professional and exceptionally helpful. Was in NC to work to provide diasaster assistance with business needs of meeting rooms and business center that were accommodated. Outstanding and friendly service by all; Miss Linda made stay very pleasant and worry-free.
We had an unexpected long drive with our family dog. We always stay at a Marriott hotel, we selected this one based on location and being pet friendly. The bathroom had recently been renovated, however the shower head and faucet were loose, not secure. The mixer was a pleasant end to a long drive. Breakfast included all the usual items.
I was looking for a nice and comfortable accommodation and chose Hampton Inn based on the reviews and don't regret it. Next time I'm in the area I'll be back there for sure. The breakfast offered a good selection, the bed was very comfortable. Since it's by a major road, you can hear some traffic noise but was not bad enough to wake up our toddler.
We stayed here for 5 days. It's very nice. The front desk people are awesome! Very helpful and friendly. The room was good. Comfortable bed, and very clean. House keeping even put our dishes in the dishwasher for us. I didn't expect that. Over all a wonderful stay. Will definitely stay again.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 379 reviews