Holiday Inn Express Hotel & Suites Wilson-Downtown2.5 out of 5.0
Recent guest reviews
Big suggestion: try not to get a room near an exit door. People are not considerate of sleeping folks when they have to go to work. The staff are very nice offering good suggestions of places to eat or get takeout. Breakfast was good, certainly filling.
Traveling from Florida to New Hampshire. Bad reviews on other hotels nearby so I stuck with my go to Holiday Inn... Needed a quick recharge and family and I had no complaints. 2 rooms 4 beds less than $200. Served its purpose, clean rooms, staff was great! Right off the 95 which makes it easier to get back on the road in the morning and breakfast is included which helps a lot with the kids. Satisfied customer.
Room was ok, typical for HIE properties. What was atrocious was the lack of sanitation at breakfast, and even worse, the front desk attitude when it was brought to their attention. Hotel had a large group of foreign travellers. They were reaching into the food buffet with fingers and directly grabbing out food. There were serving tongs readily available, they just didn't use them. No one from the hotel was supervising the breakfast room, only one staff who was doing cleanup, and did not respond. I brought the issue to the attention of the front desk clerk, with the suggestion they talk to the group organizers and set expectations. What I got back was attitude - "we put out the utensils, we are not responsible to see they use them, its like any buffet". When I suggested otherwise, that they were responsible to supervise the buffet, the attitude got worse. If you must stay in this place, avoid the breakfast buffet. They don't care what kind of violations happen.
Front desk people nice. This hotel needs a renovation. Starting to get worn out like a Hollywood actress who has hit 40. Not in a pretty area. Clientele a little blue collar. Vaguely smells like cigarettes smoke.
We had been on the road for a long time (Motorcycle) and were very tired. We walked in without a reservation and Tammy was very helpful. She was very good, polite, energetic, welcoming us with a great sense of humor. Thanks Tammy for your welcome.
I work for the state and so am sales tax exempt. I could not print of my form because the business center printer had no ink, but Tammi helped me adjust my folio to get the state tax taken off and was very nice as she did so she was great. The only 2 negatives were the heat in my room, I had to keep it on 80 degrees just to get my room up to 68. Also the business center does not have microsoft office on their computer, so when my laptop crashed the word document I was trying to write I had to do on wordpad which was a nightmare. Overall good hotel good service and Tammi rocked!
Staying here due to weather concerns for my job, but if I had to stay in Wilson, this is where I'd stay. Probably the best hotel here. Room is clean. It's rather quiet. Bed is much more comfortable than I expected. Because of my work schedule, I have been sleeping during the day. Housekeeping did not bother me at all. Breakfast has been hot every morning. If I were to complain about anything, there is no Fox News on the cable system.
My family and I drove from Philadelphia to Wilson North Carolina for a funeral. I made reservations for two rooms for one night. When we arrived to the hotel Saturday Morning after driving for 9 hours, I went inside to check if an early check in was possible to find out that my reservations were cancelled the night before. I received no phone call, email, text, voicemail etc. When I asked about it being reinstated, I was told that they were sold out for a Soccer tournament. Reggie the front desk agent (Very nice) offered to help me book a reservation at a hotel about 30 minutes away, but that was to far away from where we needed to be! I called yesterday 12/15/16 and finally was able to speak to the General Manager Mr. Easter, who didn't apologize but suggested that I "call Holiday Inn guest assistance and see what they can do for me". How professional is that. For someone to drive that far and have no place to stay. I was just surprised of the nonchalant attitude he had, like I'm the one who did something to him! Lol crazy!
Front desk personnel are very rude and confronting in the evening. I had a small issue and the front desk person followed me to the elevator and was yelling at me!! No thanks!!! I travel way too much to be treated like that...avoid this place at all costs.
We needed a clean, safe stopover on our way to Southern Georgia and found a gem in this Holiday Inn Express. It is about 5 miles off of I95 and is in a quiet light cation. We enjoyed a free full breakfast and were on our way in the morning. Great value.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 106 reviews