Staff was friendly and professional. Decor was updated and mattress was extremely comfortable, but the bathroom grout looked dirty (though it may just have been older) and hardware (shower rod and shower head) seemed like it was retro-fitted) and looked a little sloppy, but other than that, I would recommend it. I think even the sale price was a little bit high considering there was no complementary breakfast like some other hotels at a cheaper price. But I would stay again if passing through the area because of the comfy mattress.
I normally stay at the DoubleTree Hotel two to four times a year, and have done so for over 10 years when visiting relatives in Tarboro. Its convenient location, clean, comfortable rooms, the friendly/professional staff, the exercise room, and the on-site restaurant have always been big plusses for me, despite its higher price than nearby hotels. However, over my last few stays--especially this most recent one--I've noticed a significant decline in this property. Signs of wear and tear are apparent throughout: carpet and furniture in common areas are worn, and need replacing; the carpet in my bedroom had rips and was badly worn; my bedroom was also missing a shower curtain (one was quickly installed after I reported it!), and the toilet had visible hard water and rust stains in the bowl. Most annoying, however, was the slow leak in the flusher mechanism that caused the toilet to "flush" when the water level got too low. This happened throughout the night and woke me every time it happened! I'm still satisfied with the helpful and friendly staff of the DoubleTree, and I still like its convenience, but major upgrades to common spaces and the bedrooms need to occur in order for it to remain a preferred choice.
Nice hotel in a good location. Place to eat and drink is right i the lobby which made things a lot easier for dinning choice
Great stay, friendly staff. Clean and good location.
Tesla Super charger was our destination before we booked this hotel. Texas Steakhouse chain is the restaurant. Worked out well for us.
Great place to stop on your travels. Top notch! Make sure you pay for the breakfast. It is worth it!
Nice room , clean but the breakfast was very disappointing
I really wanted to like this hotel. Staff was very friendly and helpful. My first night in the hotel, I noticed a blinking light on one of the fire alarms in the room. For someone who needs complete dark to sleep, this light was really irritating. The pool was more like hot tub temperature and not at all refreshing. Other than that, my stay was fine. Bar and restaurant on site, complementary coffee and tea in the lobby, reasonably priced room service. I will probably try another hotel on my next visit to the area though.
Most aspects of this hotel were satisfactory to very good. However, the very loud heating unit in my room was a constant distraction during the day, and startled me awake every time it came on at night. It needs to be repaired or replaced. I cannot recommend this hotel, despite its convenient location and other positive aspects, until this matter is addressed, and in all rooms!
Staff was unwilling to help with a reservation mix up and was only concerned about money rather than the comfort of its customers.
Had to visit a sick relative, hospital was very close, easy to commute back and forth
Convenient location just off I-95. Room was very clean and comfortable. Staff very friendly and helpful. This was our first stay at a DoubleTree and we will stay at this brand again.
Great service, perfect room and very confortable beds. Plenty of space for a family of four.
The room was nice, clean and the bed was very comfortable!!! Ooh and I can not forget about the delicious warm cookies served!!!
I have stayed here twice and had good experiences both times. For the price, it is an excellent value and I will stay there again. The hotel is close to (but not right off) 95. The hotel is generally clean and modern and the staff is pleasant. Three negatives - the walls are thin so if you have noisy neighbors, you will hear them. Also, it is not very close to a gas station or a fast food place, which is a hassle for 95 travelers. Finally, no free breakfast.
the ac unit sound like a helicopter was landing out the window, hot water had to run for about 15 minutes before you could get any hot water and even the hotel maintenance gave me that tip, refrigerator not working and wireless inter net super slow.
Stopped for a quick overnight as we drove family back home to Philly in advance of Hurricane Irene. We arrived around midnight and appreciated the staff setting up a pack and play for our youngest. We used the pool and hot tub the next morning and dad used the fitness center. Amenities were great. Breakfast was marginal although the servers were nice.
They have fresh cookies waiting for you at check in.
VERY CLEAN AND REASONABLE. LOVED THE FRIENDLY ATTITUDES. THEY MADE YOU FEEL VERY WELCOME. WOULD STAY HERE WHEN TRAVELING THROUGH ROCKY MOUNT ALWAYS.
Visited Rocky Mount for a weekend for a wedding, and many of the guests stayed at another hotel across the highway and paid more. I saved money by staying at the Double Tree, and I thought the hotel was just as nice. Despite being so close to the highway (which all of the hotels in this area are), we had no noise in our room. The bed was amazingly comfortable, everything was clean, and the staff was very friendly. They even called up to the room about 30 minutes after we checked in to make sure everything was to our liking. We also enjoyed the LG flat-screen TV, fridge, and microwave in the room. Hotel has a pool and fitness center that looked nice, though we did not use.
DoubleTree by Hilton Hotel Rocky Mount places you within a 5-minute drive of Rocky Mount Mills and within a 10-minute drive of other popular attractions like Golden East Crossing Mall. This 166-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception on select days. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.
All 166 rooms feature MP3 docks, sofa beds, and microwaves. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also standard.
At DoubleTree by Hilton Hotel Rocky Mount, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, express check-out, and free newspapers.
Staff was friendly and professional. Decor was updated and mattress was extremely comfortable, but the bathroom grout looked dirty (though it may just have been older) and hardware (shower rod and shower head) seemed like it was retro-fitted) and looked a little sloppy, but other than that, I would recommend it. I think even the sale price was a little bit high considering there was no complementary breakfast like some other hotels at a cheaper price. But I would stay again if passing through the area because of the comfy mattress.
I normally stay at the DoubleTree Hotel two to four times a year, and have done so for over 10 years when visiting relatives in Tarboro. Its convenient location, clean, comfortable rooms, the friendly/professional staff, the exercise room, and the on-site restaurant have always been big plusses for me, despite its higher price than nearby hotels. However, over my last few stays--especially this most recent one--I've noticed a significant decline in this property. Signs of wear and tear are apparent throughout: carpet and furniture in common areas are worn, and need replacing; the carpet in my bedroom had rips and was badly worn; my bedroom was also missing a shower curtain (one was quickly installed after I reported it!), and the toilet had visible hard water and rust stains in the bowl. Most annoying, however, was the slow leak in the flusher mechanism that caused the toilet to "flush" when the water level got too low. This happened throughout the night and woke me every time it happened! I'm still satisfied with the helpful and friendly staff of the DoubleTree, and I still like its convenience, but major upgrades to common spaces and the bedrooms need to occur in order for it to remain a preferred choice.
Thank you for your many years of loyalty. We're so pleased our friendly staff and convenient location keep you coming back to see us. However, we apologize for any concerns about the property. We'll pass your comments along to our staff for further review, and we'd appreciate the chance to regain your patronage.
Nice hotel in a good location. Place to eat and drink is right i the lobby which made things a lot easier for dinning choice
We were honored to have you with us here at DoubleTree by Hilton Hotel Rocky Mount. Thank you for the outstanding review! It is our pleasure to provide a terrific dining option right here on-site, and we're happy that it was a hit! Come back soon.
Great stay, friendly staff. Clean and good location.
At DoubleTree by Hilton Hotel Rocky Mount, we're delighted to hear that our service, accommodations, and location made for a five-star experience. We work hard to ensure our guests are comfortable and hope your positive review means you will be coming back to see us again in the future; it would be our pleasure!
Tesla Super charger was our destination before we booked this hotel. Texas Steakhouse chain is the restaurant. Worked out well for us.
Thank you very much for sharing your feedback. We are glad to hear that you appreciated our amenities. It was a pleasure serving you, and we wish you all the best in your future travels!
Great place to stop on your travels. Top notch! Make sure you pay for the breakfast. It is worth it!
Dear Jay, Thank you for the wonderful review! We're so pleased you enjoyed your stay at DoubleTree by Hilton Hotel Rocky Mount and that our breakfast menu was to your liking. It would be an honor to host you again should you be back in the area.
Nice room , clean but the breakfast was very disappointing
Thank you for your review. I'm happy to hear that you enjoyed your room and I will share your comments with the staff of the Texas Steakhouse.
I really wanted to like this hotel. Staff was very friendly and helpful. My first night in the hotel, I noticed a blinking light on one of the fire alarms in the room. For someone who needs complete dark to sleep, this light was really irritating. The pool was more like hot tub temperature and not at all refreshing. Other than that, my stay was fine. Bar and restaurant on site, complementary coffee and tea in the lobby, reasonably priced room service. I will probably try another hotel on my next visit to the area though.
Thank you for your comments. We appreciate your honest opinion and we hope you will consider giving us another try.
Most aspects of this hotel were satisfactory to very good. However, the very loud heating unit in my room was a constant distraction during the day, and startled me awake every time it came on at night. It needs to be repaired or replaced. I cannot recommend this hotel, despite its convenient location and other positive aspects, until this matter is addressed, and in all rooms!
Thank you for taking a moment to share your experience. I am sorry you were not able to enjoy your stay. I can make sure the noise you experienced from the heating unit is addressed if you provide additional information.
Staff was unwilling to help with a reservation mix up and was only concerned about money rather than the comfort of its customers.
We are so sorry your experience fell below your expectations and ours. We strive to provide an excellent experience for each guest and we sincerely apologize for your experience. I have shared your feedback with Central Reservations as we as our hotel Front Office team and we are taking immediate action. I can assure you, your experience does not reflect our best practices. I hope you will give us another opportunity to regain your trust.
We were happy to provide you with comfortable, welcoming accommodations. Please accept our apologies, however, for any concerns about the bathroom as well as for any disappointment with breakfast. We'll pass your comments along to our staff for further review, and we invite you to stay with us again the next time you're in town.