Updating in the tiny bathroom was very sloppy. The lobby was updated when we were there last year but still isn’t complete. Doesn’t live up to the Hilton name.
The staff was very friendly and responsive. The property was under construction and the room was very dated and a little dirty. The trash wasn’t empty and there was a dead bug in the bathroom. Very dusty!!
Great location off RT. 95, hotel has a restaurant attached to it. My wife went to bar and got two margaritas to go, bar tender basically put ice, tequila, mix in a cup. Covered cup and ha red to wife. No shake, and mix was light, so basically a cup of tequila. The fridge in room was unplugged, no sheets for pull out couch. Overall it was okay. It’s perfect for a night or too, but certainly not a long term stay.
We have stayed here many times and have enjoyed our stays. The amenities are nice, parking on site, indoor pool, comfortable bed and a restaurant in lobby...which is nice...and a Outback right behind it. COOKIE AT CHECK IN TO DIE FOR! This trip just two days ago was not so great. Tv wouldn’t work...and the maintenance gal tried everything...very nice accommodating gal. Towel bar literally fell off wall in shower when opened curtain...one end of desk was completely broken and leaning and they only gave us two towels! Don’t know what was up with that room...someone off their game apparently that day! I will go back I think...AND in their defense... they did offer us another room. We had unpacked and were exhausted and declined. Hoping for a better stay next time. Location also seems safe.
The staff was very nice and accommodating. There is a steak house on premise which was a plus. There warm chocolate chip walnut cookies upon check in are outstanding. The only complaint I had was limited towels...I think two were there for both of us. All night long (I am assuming) when a toilet was flushed anywhere you got a very loud plumbing type noise. Woke me up on and off all night. If they took care of that Issue I would have no complaints.
It was clean, safe, and half way for me on my trip to FL. Easy check in and check out and even had decent coffee in the little machine in the room.
Smooth check in process, right off of I-95, free parking, clean rooms.
The hotel looks Ike it recently had been remodeled/ updated. The lobby was comfortable and inviting the furniture and decor attractive. The location is a short drive from I-95. We were traveling from S.C. to N.J. and this was a good place to stop for the night. The beds are comfortable, there were more than enough fluffy pillows. The room was clean and we felt safe. The receptionist, Kenya checked on us soon after we arrived in the room to see if all was OK. We had trouble getting the TV to work at first and she promptly sent someone to help us. We had a choice of a hot breakfast cooked to order that was packed in a takeaway tray. We were eager to get in the road that morning so we took the hot coffee, fruit and muffins in a paper bag and went on our way. I believe that the management tried their best to provide breakfast within the parameters suggested by health mandates. Less than ideal but adequate under the circumstances. We won’t hesitate to stay here again.
The restaurant attached was just ok. The food was also just ok. If you want a better meal, leave the property. Also, parking is free anyway on the property so don’t fall for the paid parking option on orbitz. Finally, keep in mind when you use a third party such as Orbitz to book, you get no recognition for being a Hilton club member. No points, no breakfast, nothing.
Staff was friendly and professional. Decor was updated and mattress was extremely comfortable, but the bathroom grout looked dirty (though it may just have been older) and hardware (shower rod and shower head) seemed like it was retro-fitted) and looked a little sloppy, but other than that, I would recommend it. I think even the sale price was a little bit high considering there was no complementary breakfast like some other hotels at a cheaper price. But I would stay again if passing through the area because of the comfy mattress.
I normally stay at the DoubleTree Hotel two to four times a year, and have done so for over 10 years when visiting relatives in Tarboro. Its convenient location, clean, comfortable rooms, the friendly/professional staff, the exercise room, and the on-site restaurant have always been big plusses for me, despite its higher price than nearby hotels. However, over my last few stays--especially this most recent one--I've noticed a significant decline in this property. Signs of wear and tear are apparent throughout: carpet and furniture in common areas are worn, and need replacing; the carpet in my bedroom had rips and was badly worn; my bedroom was also missing a shower curtain (one was quickly installed after I reported it!), and the toilet had visible hard water and rust stains in the bowl. Most annoying, however, was the slow leak in the flusher mechanism that caused the toilet to "flush" when the water level got too low. This happened throughout the night and woke me every time it happened! I'm still satisfied with the helpful and friendly staff of the DoubleTree, and I still like its convenience, but major upgrades to common spaces and the bedrooms need to occur in order for it to remain a preferred choice.
Nice hotel in a good location. Place to eat and drink is right i the lobby which made things a lot easier for dinning choice
Great stay, friendly staff. Clean and good location.
Tesla Super charger was our destination before we booked this hotel. Texas Steakhouse chain is the restaurant. Worked out well for us.
Great place to stop on your travels. Top notch! Make sure you pay for the breakfast. It is worth it!
Nice room , clean but the breakfast was very disappointing
I really wanted to like this hotel. Staff was very friendly and helpful. My first night in the hotel, I noticed a blinking light on one of the fire alarms in the room. For someone who needs complete dark to sleep, this light was really irritating. The pool was more like hot tub temperature and not at all refreshing. Other than that, my stay was fine. Bar and restaurant on site, complementary coffee and tea in the lobby, reasonably priced room service. I will probably try another hotel on my next visit to the area though.
Most aspects of this hotel were satisfactory to very good. However, the very loud heating unit in my room was a constant distraction during the day, and startled me awake every time it came on at night. It needs to be repaired or replaced. I cannot recommend this hotel, despite its convenient location and other positive aspects, until this matter is addressed, and in all rooms!
Staff was unwilling to help with a reservation mix up and was only concerned about money rather than the comfort of its customers.
Had to visit a sick relative, hospital was very close, easy to commute back and forth
DoubleTree by Hilton Hotel Rocky Mount places you within a 5-minute drive of Rocky Mount Mills and within a 10-minute drive of other popular attractions like Golden East Crossing Mall. This 166-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception on select days. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.
DoubleTree by Hilton Hotel Rocky Mount's 166 soundproofed rooms provide MP3 docks, microwaves, and refrigerators. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are also standard. Housekeeping is available on request.
At DoubleTree by Hilton Hotel Rocky Mount, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and concierge services. Additional amenities include a 24-hour business center, express check-out, and free newspapers.
Updating in the tiny bathroom was very sloppy. The lobby was updated when we were there last year but still isn’t complete. Doesn’t live up to the Hilton name.
The staff was very friendly and responsive. The property was under construction and the room was very dated and a little dirty. The trash wasn’t empty and there was a dead bug in the bathroom. Very dusty!!
Dear Eric, We appreciate your recent feedback on our property and thank you for taking a moment to share your thoughts with us. It saddens us to hear that we were not able to meet all of your expectations. Our staff strives to ensure every guest has a comfortable stay and is always available to help in any way they can. We will discuss your report with housekeeping to ensure it does not occur in the future. Thank you again for notifying us of your experience. We hope you will consider staying with us again so that we can provide the stay you expected and deserve.
Great location off RT. 95, hotel has a restaurant attached to it. My wife went to bar and got two margaritas to go, bar tender basically put ice, tequila, mix in a cup. Covered cup and ha red to wife. No shake, and mix was light, so basically a cup of tequila. The fridge in room was unplugged, no sheets for pull out couch. Overall it was okay. It’s perfect for a night or too, but certainly not a long term stay.
Dear Brian, Thank you for the positive comments about your recent visit to DoubleTree by Hilton Hotel Rocky Mount. Our ideal location convenient to I-95 is one of the many benefits of staying with us. Guest feedback is always important to us, and we will use yours as we work continually to improve the quality of our services and accommodations. It would be our pleasure to host you again when you are in Rocky Mount.
We have stayed here many times and have enjoyed our stays. The amenities are nice, parking on site, indoor pool, comfortable bed and a restaurant in lobby...which is nice...and a Outback right behind it. COOKIE AT CHECK IN TO DIE FOR! This trip just two days ago was not so great. Tv wouldn’t work...and the maintenance gal tried everything...very nice accommodating gal. Towel bar literally fell off wall in shower when opened curtain...one end of desk was completely broken and leaning and they only gave us two towels! Don’t know what was up with that room...someone off their game apparently that day! I will go back I think...AND in their defense... they did offer us another room. We had unpacked and were exhausted and declined. Hoping for a better stay next time. Location also seems safe.
It was a pleasure to welcome you back during your recent visit with us. We appreciate you taking the time to share your productive feedback. Our staff aims to meet the needs of all of our guests and we want to be sure we are delivering on this service. We apologize for the inconveniences you experienced yet are glad to hear our staff was accommodating and worked to provide you with a pleasant stay. Thank you again for notifying us of your experience and we hope that you will consider staying with us again in the future!
The staff was very nice and accommodating. There is a steak house on premise which was a plus. There warm chocolate chip walnut cookies upon check in are outstanding. The only complaint I had was limited towels...I think two were there for both of us. All night long (I am assuming) when a toilet was flushed anywhere you got a very loud plumbing type noise. Woke me up on and off all night. If they took care of that Issue I would have no complaints.
Thank you for taking the time to let us know about your stay. It is wonderful to hear you found our staff to be friendly and helpful and liked our delicious dining options. We appreciate your feedback on how we could have improved your stay and will be looking into how we can address these issues. Please come back and see us again when you are next in the area.
It was clean, safe, and half way for me on my trip to FL. Easy check in and check out and even had decent coffee in the little machine in the room.
Thank you for your fantastic review! We're glad we were a great stopping point on your way to Florida. Our team trusts you enjoyed a great night's sleep before continuing on your drive. It would be a pleasure to serve you the next time you're passing through!
Smooth check in process, right off of I-95, free parking, clean rooms.
An incredible stay often starts with a seamless check-in, and we're thrilled to see your experience was smooth. Thank you for highlighting our prime location and clean, cozy rooms. If your travels bring you back this way, we hope that we'll be your first stop.
The hotel looks Ike it recently had been remodeled/ updated. The lobby was comfortable and inviting the furniture and decor attractive. The location is a short drive from I-95. We were traveling from S.C. to N.J. and this was a good place to stop for the night. The beds are comfortable, there were more than enough fluffy pillows. The room was clean and we felt safe. The receptionist, Kenya checked on us soon after we arrived in the room to see if all was OK. We had trouble getting the TV to work at first and she promptly sent someone to help us. We had a choice of a hot breakfast cooked to order that was packed in a takeaway tray. We were eager to get in the road that morning so we took the hot coffee, fruit and muffins in a paper bag and went on our way. I believe that the management tried their best to provide breakfast within the parameters suggested by health mandates. Less than ideal but adequate under the circumstances. We won’t hesitate to stay here again.
Dear Venus, What a pleasure it was to have your company! Thank you so much for highlighting what you enjoyed about the DoubleTree by Hilton Hotel Rocky Mount experience, from our cozy and welcoming environment to our ideal location and attentive service. Your comfort will always be our goal, and it thrills us that you wouldn't hesitate to stay with us again. Until next time!
The restaurant attached was just ok. The food was also just ok. If you want a better meal, leave the property. Also, parking is free anyway on the property so don’t fall for the paid parking option on orbitz. Finally, keep in mind when you use a third party such as Orbitz to book, you get no recognition for being a Hilton club member. No points, no breakfast, nothing.
Dear Staci, Thank you for your feedback. While we're glad aspects of your stay were pleasant, we apologize for any disappointment with the onsite dining as well as for any inconveniences with the booking site. Guests are always welcome to reach out to us as well. If you're in the area again, we hope you'll come back to see us.
Staff was friendly and professional. Decor was updated and mattress was extremely comfortable, but the bathroom grout looked dirty (though it may just have been older) and hardware (shower rod and shower head) seemed like it was retro-fitted) and looked a little sloppy, but other than that, I would recommend it. I think even the sale price was a little bit high considering there was no complementary breakfast like some other hotels at a cheaper price. But I would stay again if passing through the area because of the comfy mattress.
We were happy to provide you with comfortable, welcoming accommodations. Please accept our apologies, however, for any concerns about the bathroom as well as for any disappointment with breakfast. We'll pass your comments along to our staff for further review, and we invite you to stay with us again the next time you're in town.
Dear Donna, Thanks for joining us at DoubleTree by Hilton Hotel Rocky Mount. While we trust you had a comfortable stay, we apologize if you were disappointed that our lobby is under refurbishment. Like you, we look forward to its completion and hope you will be able to come back to see the finished product! Thank you for taking the time to share your comments, and we hope to have the pleasure of welcoming you back soon.