We were charged $10.99 "service fee" after checkout. I called the hotel and they said they charge all guests this extra fee to cover costs. But isn't that what the room rate is supposed to do? This wasn't shown on Orbitz site, and was not disclosed at check in or check out. Otherwise, I would have rated higher.
This was a very clean hotel with great service. The breakfast was amazing. Thank you
In great condition and the massage chair was awesome
Very nice front office staff. Clean and efficient.
easy to find, clean, friendly staff, i love the happy hours ( not offer everyday) very responsive people, good experience
Check in process was horrible. We arrived around 11 pm. Found out my reservation was cancelled without notifying us. Hotel was overbooked. Took a while to resolve all these things. When we walked in our room Air conditioner was not working. Staff couldn’t fix and it was already 1 AM. Kids were super tired, So we ended up sleeping with our windows open. Horrible experience.
1 night stay. Quiet & comfortable. Friendly staff. Would stay here again.
Stop on our way to visit family in Georgia. Hotel staff was very friendly. Breakfast was very good. Thank you
nice, modern. TV could be bigger. BOLD breakfast coffee was great. Eggs weird.
Friendly caring staff. Ready to help in any instant.
The breakfast menu was limited there were no eggs no bacon only gravy/sausage mixed together
Front desk not at all helpful or friendly. Entire hotel VERY clean and smelled GREAT. Breakfast area was not kept full. No coffee, cold decaf. coffee, could not find any milk for cereal and regular waffle mix not available. It was only 9:20! The room was great! Will definitely return. This was a brand new hotel...hope it stays CLEAN! Hard to find...put up a sign at the corner of the street.
Needed a place to sleep over during 2 day drive. Nice folks. Clean. Good included breakfast.
Every room here is a suite. The staff is really nice. Cheryl was talking to me at 12:30 A.M. on Sunday and she had a great attitude! The room was nice and clean. The breakfast was about average, but it was missing eggs. Also, I wish they would offer The Wilson Times. It is a great local newspaper and the hotel would actually save money if they offered it versus the USA Today. There are plenty of restaurants nearby and I think I saw a Baptist Church down the street if you are visiting on a Sunday. I would definitely return here and I would recommend other travelers to stop and spend the night here if you find yourself between Richmond and Fayetteville needing a place to stay.
I'll start with the good: best mattress I've every slept on; very clean room; very spacious room. The bad: clock didn't work; refrigerator didn't work - frosted over; tub drained very slowly; ice machine on floor was missing. Mentioned the first three to the front desk. All couldn't have 'just happened'; had to have been that way for some time. If I returned in a week or two, I'd be curious if any of the deficiencies had been corrected.
Okay. Rooms were small and breakfast bland, but everything was clean.
Near 95 and plenty of places t eat nearby. Relatively new hotel and the room was clean.
Everything about this hotel was nice. The only thing that I wished was that they would have had eggs for breakfast, not just boiled eggs. Well worth the value.
Comfort Suites Wilson I-95 places you within a 15-minute drive of Country Doctor Museum and Edna Boykin Cultural Center. This 76-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is served each morning from 6 AM to 10:30 AM. For a nice break, mingle with other guests at the free manager's reception.
All 76 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs. Beds sport premium bedding and bathrooms offer hair dryers. Microwaves, refrigerators, and coffee makers are other standard amenities.
Comfort Suites Wilson I-95 features a fitness center, free WiFi in public areas, and a meeting room. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
We were charged $10.99 "service fee" after checkout. I called the hotel and they said they charge all guests this extra fee to cover costs. But isn't that what the room rate is supposed to do? This wasn't shown on Orbitz site, and was not disclosed at check in or check out. Otherwise, I would have rated higher.
This was a very clean hotel with great service. The breakfast was amazing. Thank you
In great condition and the massage chair was awesome
Very nice front office staff. Clean and efficient.
easy to find, clean, friendly staff, i love the happy hours ( not offer everyday) very responsive people, good experience
Check in process was horrible. We arrived around 11 pm. Found out my reservation was cancelled without notifying us. Hotel was overbooked. Took a while to resolve all these things. When we walked in our room Air conditioner was not working. Staff couldn’t fix and it was already 1 AM. Kids were super tired, So we ended up sleeping with our windows open. Horrible experience.
Thank you for your recent stay. We appreciate your feedback and we will use the information you shared good or bad to make sure all guests in the future have a great experience. Hotels do not hold reservations without a valid credit card. Thank you again and safe travels. Yours truly in hospitality!
1 night stay. Quiet & comfortable. Friendly staff. Would stay here again.
Thank you for your recent stay. We appreciate your feedback and we will use the information you shared good or bad to make sure all guests in the future have a great experience. Thank you again and safe travels. Yours truly in hospitality!
Stop on our way to visit family in Georgia. Hotel staff was very friendly. Breakfast was very good. Thank you
We appreciate your recent stay. Thank you in advance for your feedback and for rating us a 5 of 5. Safe travels and we look forward to seeing you all again.
Fees are posted on all websites. Plaque is located at the desk with fees as well. This is also located on the confirmation page, we do not hide this.