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Recent guest reviews

The 1st room was terrible, dried blood on bed cover and on floor. Bathroom dirty. 2 nd room was better, but we would not stay here again.

This was supposed to be a non-smoking place and the entire place wreaked of cigarettes. The facility was filthy. I understand that they were under construction, but I was under the impression that this has been an ongoing thing.

beds were not clean, bathroom not clean no one at the front desk for check out. breakfast was not healthy from cans a packets, no milk just power cream

Horrible, dirty, and nasty place. Would not recommend not even as an emergency.

The room smelled like smoke even though it was a non smoking room. There were spiders webs in every corner, some with spiders We found a centipede crawling around The vents were covered in dust and lint The hotel staff didn’t care and said the hotel was sold out so we couldn’t change rooms

Right off the bat, we got poorly greeted by the host. He probably hated his job. The hotel/room is old and falling apart. We could hear the conversations our next door guests were having. I didn't appreciate that my son was hearing foul language left and right. The breakfast was a joke. The yogurts were expired by at least a couple of weeks. I knew I was staying at a lower than average quality room/hotel but this was ridiculous.

Ran out of breakfast every morning Trash bins overflowing. Room key cards kept failing. Only one overworked staff member on duty for a 3 story hotel. Cleaner barged into room even though "Do not disturb" sign was up. Housekeeping was good but sometimes left 4 coffee packs but only 3 creamer/sugars. My GPS was stolen.

The only complaint I have is I that I was told that hot breakfast will be served. They had waffles but no meat. It would have been nice to have eggs or home fries as they used to serve this when hotel was Laquinta

It was a good experience above all, people were really friendly and kind. Excellent room service and very clean

The location was fine but the bathroom was dirty. Toilet was dirty and stained. The carpet was stained and the room had a bad odor. The hotel was supposed to have free WiFi but it didn't work. The staff at the front desk was nice!!!

Stayed for two nites, visiting a friend...clean and comfortable. I would recommend and definantly stay again.

The staff all seemed upset to be bothered every time I spoke with them. I was given a smoking room when I requested a non-smoking room at the time of reservation, weeks earlier. The window only opened 1.5 inches so I couldn't even air the stinky room out. When I got to my room, two of the towels were used and on the floor and the soap packages were opened and used! They certainly did not do much to prepare the room for me and my wife. The bed was made but after everything else, I was unsure whether the linens were actually clean. Not that they smelt bad (they didn't), but they didn't smell clean. Breakfast in the morning was nothing special outside of not having enough room or chairs for their guests. Would not stay again.

For the proximity to the city, a five minute trip, and for the value, I was not expecting as much as I got. The staff were extremely helpful and pleasant. The rooms were impeccable, the beds as luxurious as any more expensive hotel. They were also very quiet!! The full breakfast was amazing and served 'til 10am! I will go back there when I visit Rochester again.

The parking lot was great. The entrance was easily accessible. The lobby and. staff were excellent! We enjoyed our stay.

This hotel was disgusting!! Location shares side road with low grade banquet house with all types hanging outside of it. Stains all over carpet in hall Door handle broken on room door which was Unlocked upon entering room and had a huge bug on the door Room smelled heavily of cigarette smoke Absolutely skin crawling gross

Had to stay in a Rochester for a night. The LQ North Rochester was just fine.

Nice staff, good breakfast , clean rooms. Quiet no outside noise or noise in the hall.

Perfect for business. Clean, open Wi-Fi (no annoying login screen) and the girl at the counter was cute. Close to the highway too.

Just an average hotel. No special amenities and the continental breakfast consisted of microwaved frozen food items. I was expecting more. You could surely find a better deal in the area.

The hotel itself was clean and comfortable, however the location is next to a bar. Other guests coming in were loud and of questionable character. We were uncomfortable in halls in the evening.

Lyell Ave Rochester NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Radiance Inn and Suites places you next to Diplomat Banquet Center and within a 3 miles (5 km) of Jones Square Park. This hotel has 86 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 6:30 AM to 9:30 AM.


Rooms

All of Radiance Inn and Suites's 86 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Desks are also standard.


Property features

Radiance Inn and Suites features a fitness center, free WiFi in public areas, and a meeting room. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and a TV in a common area.

Room options

Standard Room, 1 King Bed, Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Smoking, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Smoking

2 Double Beds | Sleeps 4

Guest reviews for Radiance Inn and Suites

Everyone (4) Couples (20) Business (24) Family (18) Friends (4) Other (8)
3
Families

The 1st room was terrible, dried blood on bed cover and on floor. Bathroom dirty. 2 nd room was better, but we would not stay here again.

By on Nov 2, 2019

2
Business Business Travelers

This was supposed to be a non-smoking place and the entire place wreaked of cigarettes. The facility was filthy. I understand that they were under construction, but I was under the impression that this has been an ongoing thing.

By on Oct 23, 2019

2
Families

beds were not clean, bathroom not clean no one at the front desk for check out. breakfast was not healthy from cans a packets, no milk just power cream

By on Aug 25, 2019

1
Partner Couples Families

Horrible, dirty, and nasty place. Would not recommend not even as an emergency.

By on Aug 4, 2019

1
Everyone

The room smelled like smoke even though it was a non smoking room. There were spiders webs in every corner, some with spiders We found a centipede crawling around The vents were covered in dust and lint The hotel staff didn’t care and said the hotel was sold out so we couldn’t change rooms

By , from Rochester NY on Oct 21, 2018

2

we're not in kansas anymore!

Everyone

Right off the bat, we got poorly greeted by the host. He probably hated his job. The hotel/room is old and falling apart. We could hear the conversations our next door guests were having. I didn't appreciate that my son was hearing foul language left and right. The breakfast was a joke. The yogurts were expired by at least a couple of weeks. I knew I was staying at a lower than average quality room/hotel but this was ridiculous.

By on Jul 12, 2018

2

management need to take action

Everyone

Ran out of breakfast every morning Trash bins overflowing. Room key cards kept failing. Only one overworked staff member on duty for a 3 story hotel. Cleaner barged into room even though "Do not disturb" sign was up. Housekeeping was good but sometimes left 4 coffee packs but only 3 creamer/sugars. My GPS was stolen.

By , from Az on May 27, 2017

3

nice local hotel

Everyone

The only complaint I have is I that I was told that hot breakfast will be served. They had waffles but no meat. It would have been nice to have eggs or home fries as they used to serve this when hotel was Laquinta

By on Apr 24, 2016

4

great

Couples

It was a good experience above all, people were really friendly and kind. Excellent room service and very clean

By on Oct 16, 2015

3

cleanliness issues

Families

The location was fine but the bathroom was dirty. Toilet was dirty and stained. The carpet was stained and the room had a bad odor. The hotel was supposed to have free WiFi but it didn't work. The staff at the front desk was nice!!!

By on Jul 30, 2015

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