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Holiday Inn Roanoke - Valley View

3.0 out of 5.0

Recent guest reviews

the room I had had not been vacuumed probably since the hotel was built--they say they are updating the place--fine BUT they can still clean the rooms--dust/vacuum behind the bed--behind the end table--I reached over to check the clock/radio that's when I saw all the dust behind the end table--then I looked around the room and behind the bed--WOW that was discusting--dosen't anyone check on these rooms from time to time to check on the cleaning help?--gives me the chills when I think of staying here--GROSS

The hotel hosts many area events and company conferences. It is an older hotel so my concerns were in regards to side doors not having a swipe system to enter and exit. Beds were clean and comfortable.They do have microwaves and refrigerators in the room. A buffet breakfast is included in the room fee.

Dirty, stinky, OLD, just plain disgusting and horrible. Came in a bit late and had no time to change....one of those non refundables....hence obligated. I truly believe this to be a TEAR DOWN and build a new one. They are doing a make over, but trust me, no matter how much spandex you put on it, still old and all the others adjectives. Juts next door you have plenty of choices.

This Holiday Inn has been recently renovated and is truly clean and comfortable to spend the night in. My wife and I had been traveling all day and because we are IHG members we tend to look for Holiday Inns. This one was better than we expected. The room was clean and comfortable and the price wasn't too bad either. We didn't have reservations but this day it didn't matter, they had rooms. We loved everything about this place, we would truly stay here again.

I loved all of the staff and the new room design on the fifth floor was great. I loved all of the outlets in the room. Renovation is going on in the hotel, but I was unaware of it during our stay, just saw the "Bears" all around the lobby

I stayed here overnight and it was very apparent they are renovating from signs posted and black plastic over the 4th floor windows which were apparent from outside. I was on the 3rd floor in a room with two doubles. The room was okay but definitely needed updating. I was told they are going floor by floor starting on the 5th floor so they have a long way to go. The shower was interesting as the drain was super slow to drain and the handle and spout pulled out of the way when I turned it on. Water pressure was good. The breakfast was pretty awful with dry powdered eggs and cardboard like pancakes it was not appealing. I will give kudos for the coffee and various flavor coffee creamers they offered. The bar had a very limited beer selection and only one person working so the wait was dreadfully long. I honestly would not choose to stay at another location in the future.

Hotel is convenient to various attractions in the area. Hotel is undergoing construction but it did not cause any problems other than no vending on the 5th floor yet. Rooms are nice and spacious. Lounge area was good size and crowded while I was there. I had to leave early Saturday morning for a business meeting and the continental breakfast had not started yet. My only recommendation would be to start the breakfast sooner than 7:30 on weekends (I may be wrong on the time but I think it was 7:30). I had to leave about 6:45 am so I was not able to take advantage of breakfast and had to go to a drive-thru to get something. Staff was professional. Would stay here again.

I had used Expedia.com to book a room for just a few hours sleep. When I arrived at the hotel at 2:30AM, the front desk person told me there were not rooms available. I was able to book at the Quality Inn down the street. When I called Expedia to make sure I was not charged for a hotel room at the Holiday Inn, the Expedia customer service line tried to get a refund of my money. The hotel refused- even the manager. I had to pay for a room that was not even available. This will not be some where I will ever try to stay again. Please be aware.

Went to roanoke for a funeral of a family member. When we travel we like to stay at Holiday Inns. This one was a let down. To start, half of the time the key card would not work. Cable was off and on and when it did work the sound was delayed from the movie. You new what was said before they moved their lips. Internet was messed up. And then there was the construction noise from the floor above us at 8:30 am (all day) sounded like they were coming through the ceiling. All of this was told to 3 different front desk clerk and not one of them seem to care. We were told by all 3 remodling was taking place above us but did nothing. The excuse of tv and internet was A Wind Storm 4 days prior. Oh and the TV guide was a month old. When ask for an update one they said they did not have the updated one. Family members brought us one from a different hotel. But again did us not much good since the cable didint work. On the good side... restaurant was nice and service there was super.

I came in for an association event and banquet. Friendly, helpful check in. Many luggage carriers for guest usage available. Although a little difficult to push and turn on carpet they were longer than many hotels have which was great. My room looked great. I quickly unpacked and went to dinner. Upon coming back while I was turning on lights...I stepped into a saturated carpet in front of the nightstand. When I went to call the desk, neither phone worked. I called the desk from my cell phone. Desk personnel were very helpful and great! They offered to transfer me to another room, they sent a new room key up with the maintence man who both inspected the water problem AND offered to transfer me to another room (he had brought a luggage carrier up with him). My new room was fine! Bed and pillows were comfortable. Plenty of towels. The room was clean and spacious. This was a great experience on how a hotel should handle issues that come up! They were wonderful and I totally recommend this hotel.

3315 Ordway Dr Nw Roanoke VA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located 1.5 mi (2.4 km) from Valley View Mall, Holiday Inn Roanoke - Valley View is within a 10-minute drive of Science Museum of Western Virginia. This 3-star hotel has 154 guestrooms and offers conveniences like a restaurant, an outdoor pool, and an indoor pool. Near the airport, the hotel is also close to Virginia Museum of Transportation and Splash Valley at Green Ridge Recreation Center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

All of Holiday Inn Roanoke - Valley View's 154 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with satellite channels and video-game consoles, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.


Property features

Holiday Inn Roanoke - Valley View features an indoor pool, an outdoor pool, and a fitness center. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and 12 meeting rooms.

Room options

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 3

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 5

Room, 1 King Bed, Smoking (Leisure)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 232 reviews