Tukan Hotel Playa del Carmen

3.5 star property
Resort with 2 outdoor swimming pools, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
Reception
Sundeck
Honeymoon Room | In-room safe, blackout drapes, free WiFi, bed sheets
Property entrance

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Housekeeping
  • Pet friendly
  • Pool

Explore the area

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Two Bedroom Suite

  • 463 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Deluxe Room

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Tukan Tower

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room

  • 215 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room

  • 226 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Tukan Hotel Playa del Carmen is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 156-room, 3.5-star resort welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Quinta Alegría Shopping Mall - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 16 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

Resort with 2 outdoor swimming pools, steps from Quinta Avenida
Guests staying at Tukan Hotel Playa del Carmen enjoy 2 outdoor pools, free WiFi in public areas, and a terrace. If you drive, take advantage of free offsite parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include wedding services, a garden, and a porter/bellhop.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Ceiling fans, safes, and free toiletries are also standard.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 245 to 270 for adults and MXN 125 to 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 11 buildings
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 245 to 270 for adults, and MXN 125 to 150 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

What's there to do near Tukan Hotel Playa del Carmen?

This resort is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Tukan Hotel Playa del Carmen?

No, there isn't parking at the resort but you'll find free parking nearby.

Does Tukan Hotel Playa del Carmen include a casino?

No, Tukan Hotel Playa del Carmen doesn't have a casino.

Is there an indoor pool at Tukan Hotel Playa del Carmen?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at Tukan Hotel Playa del Carmen?

There are plenty of amenities for couples at this resort, including 2 outdoor pools, a bar, and a restaurant.

Does Tukan Hotel Playa del Carmen have a hot tub?

No, this resort doesn't have a spa tub.

Does Tukan Hotel Playa del Carmen feature a restaurant that includes a breakfast menu?

Yes, Tukan Hotel Playa del Carmen serves buffet breakfast for a surcharge each morning at La Ceiba.

Will Tukan Hotel Playa del Carmen allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Tukan Hotel Playa del Carmen for a fee of MXN 250 per pet, per night. A deposit of MXN 500 per stay is collected.

Are there connecting rooms at Tukan Hotel Playa del Carmen?

No, there aren't connecting guestrooms at this resort.

How close is the airport from Tukan Hotel Playa del Carmen?

The closest major airport to Tukan Hotel Playa del Carmen is Cozumel Intl. Airport (CZM), which is 22.3 mi away (257 minutes by car).

Can I book a room with a balcony at Tukan Hotel Playa del Carmen?

No, you won't find guestrooms with balconies at Tukan Hotel Playa del Carmen.

Does Tukan Hotel Playa del Carmen offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Tukan Hotel Playa del Carmen.

Tukan Hotel Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 186 out of 950 reviews
Rating 8 - Good. 287 out of 950 reviews
Rating 6 - Okay. 239 out of 950 reviews
Rating 4 - Poor. 111 out of 950 reviews
Rating 2 - Terrible. 127 out of 950 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Martin

Traveled with partner
Disliked: Property conditions & facilities
Needs some updating too outdated it
Stayed 6 nights in Mar 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Stayed 10 nights in Feb 2025

10/10 Excellent

Janice Lynne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Stayed 14 nights in Jan 2025

10/10 Excellent

Christel, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Stayed 1 night in Dec 2024

10/10 Excellent

Monse

Stayed 2 nights in Dec 2024

8/10 Good

Nerina

Traveled with family
Liked: Cleanliness, staff & service, amenities
When open the water in the sink smells like drainage.
Stayed 4 nights in Dec 2024

10/10 Excellent

Adalberto J.

Stayed 1 night in Oct 2024

6/10 Okay

Jorge

Stayed 1 night in Nov 2024

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Stayed 2 nights in Oct 2024

8/10 Good

Liza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinning and shopping options. Good price.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Stayed 5 nights in Aug 2024

8/10 Good

Edgar

Traveled with family

Economic

O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Stayed 2 nights in Aug 2024

10/10 Excellent

luis alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cada estancia es aun mejor que la anterior

Super agradable estancia, la habitacion que nos toco esta en excelentes condiciones, el aire acondicionado enfria tan bien que hasta da frio, la atencion del personal es simplemente magnifica, mucho mejor que anteriores estancias de años anteriores, la ubicacion pues inigualable, esta todo cerca y caminando, super, 5ta avenida, playa, restaurantes, etc.
Stayed 6 nights in Jul 2024

2/10 Terrible

candelaria

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Había muchos insectos en la habitación
Stayed 2 nights in Jul 2024

4/10 Poor

JUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almohadas demasiado duras no se puede descansar no hay elevador nos toco la habitación en el tercer nivel y tuvimos que llevar el equipaje por las escaleras pedimos una habitación en planta baja y no nos quisieron cambiar
Stayed 2 nights in Jun 2024

6/10 Okay

Carlos

Traveled with family and small children
Liked: Cleanliness, amenities
In General it was ok, water inside of the hotel it seems that is salty water.
Stayed 3 nights in Jun 2024

6/10 Okay

Leiby

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
I didn't like that no microwave or fridge
Stayed 2 nights in Jun 2024

8/10 Good

Erick

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Stayed 2 nights in Mar 2024

4/10 Poor

Abel

Stayed 3 nights in Mar 2024

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2024

6/10 Okay

juanita

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

6/10 Okay

Tania

Liked: Staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Ruth, Las vegas

Stayed 1 night in Mar 2024