Sandos Playacar Beach Resort - Select Club - All Inclusive4.0 out of 5.0
Recent guest reviews
When I checked in to this resort at 11:30 pm, after a long day of travel, it took in excess of 30 minutes to get through the process. I was NOT told about the Premium Club advantages, NOT given a map of the resort, and was generally treated very curtly. When I went to get my bag, I was told I would have to wait for help. At this point all I wanted to do was lay down, so I enquired where my room was and decided to take it myself. I was told "down the stairs". Well, the directions were much more complicated than that, made worse by poor lighting and inadequate numbering information. When I finally got to my room there was a dirty rag on the floor, nothing in the mini-fridge, and a stale smell. It was obvious that the room was not ready to be used! When I explained my dissatisfaction to the staff the next day, I was dealt with in a perfunctory manner. When I identified my concern to Sandos after the trip, I heard nothing. The rest of the stay was nice, with accommodating and pleasant staff, and the stay was nice. I just wish the introduction to the resort (and the subsequent lack of response to my complaints) were on the same calibre. With so many resorts on the Riviera Maya, I won't be staying here again.
My husband and I came here for our 15th anniversary. It was our first time doing an all inclusive and I was a little nervous about it. The grounds were amazing. The food was really good. Not AMAZING but really good. The adult only area was so nice. Quiet and no kids to keep reminding us that we left ours behind. The beach was gorgeous and so great because it was at the end of all the resorts so it felt like we had the most beach to ourselves, and not as many people came down that far to try to sell us things either. There isn't a lot for night life if you are looking for that. One club that was dead most every night. They did some shows that seemed more family friendly. They did harass us a little for not doing their "breakfast tour" aka time share thing but we just kept saying no and they eventually gave up. The town area is really cute too. Was nice you could ride bikes they provide into town. Just bring shoes, they won't let you take bikes with flip flops. Lots of walking so bring comfy shoes. From the adult pools to the beach its a good 15 min. walk, but its beautiful! Overall a really great place. We had an amazing week! Totally chill and there was a fun group of adults to play volleyball and games in the adult pool. We would definitely come back!
This property is just 'ok'. Upgraded to the Adult only section, had a private pool and section of the beach, but the area was the furthest away from the beach. The upgraded room, was nothing special, the bed was rock hard, and the air conditioning barely kept the room cooler than the outside air. Mini Bar had only beer(2 cans), no liquor and was not restocked daily. The service at the Mexican Restaurant was horrible, taking over one hr to get food. Other restaurants were fine, some dishes on the breakfast buffet were cold. The buffet at the beach was just ok. Some of the other areas where the kids were allowed we almost overtaken by them getting food - won't go back. There are too many other resorts with more comforts.
Our 3rd stay here. The beach is incredible! Drinks are top shelf and not watered down. Food is hit and miss depending on the restaurant. Rooms are also slowly being upgraded. The Select Club section is nice for adults who don't want to be around kids. Love the adult section on the beach. The staff is awesome! Will retur!
I felt like we really go our money's worth. The place is beautiful. Everything is kept immaculate by the super friendly staff. Can't say enough great things about the staff. The food was great. We stayed in the adult section and really enjoyed ourselves and want to come back once a year now.
This is a nice place, it was some little things that affected how I felt. Broken phone in room, missing light bulbs, missing tolet paper holder. Little things. When phone worked, it took forever to get thru to room service. The food was very so-so. The beach was beautiful, the pools were nice.
Didn't get the experience I had in mind from this hotel. There were some employees that were nice but I was really surprised to see how bad the other ones were. From the golf car shuttle service which wasn't every 5-10 min as they said, to rude employees in the restaurants with extremely slow service and not even with a full restaurant. Worst of all is that my wife was going downstairs from the lobby to the room and she fell next to a hotel employee who was drying them out and he didn't say a word, nor helped her to get up. Another guest was the one who helped her, and on top of that we had to pay $120 for the doctor consult!!! DO NOT GO THERE. There are so many more hotels with a much better service.
The hotel is a great place to stay in playa del Carmen.Your just ten minutes car ride or twenty minutes bike ride to famous 5th ave.There you can shop eat out or go to a nightclub. The resort itself has a wide variety of food options to eat. Also there is no mandatory reservations at the restaurants. The entertainment is good and the bars are good. The beach is beautiful and the water is clear. The adult pool is awesome with a swim up bar. The staff keeps the drinks flowing and they are not watered down. This was my tenth trip there and I will go back again.
I thought the hotel was just okay. I will not go back again. It was alot of walking and not beachfront like I thought it was. Restaurants service was poor. Took them very long to bring drinks even after I went to the buffet.
It was our first time in Playa. We really enjoyed the hotel. We stayed at the Adults section which is all the way in the back of the resort. They have carts all day driving by to take guests to the beach area. Some people think that it is a long distance from the beach but I had no problem walking to the beach instead of taking the cart. It was the only exercising we got for 8 days ! LOL! And it was worth it because after drinking and eating like pigs we didnt gain any weight! We really enjoyed the food and drinks! The restaurants didnt require reservation. Staff was really nice. The only problem is that the room smelled like mold. My husband coughed the whole night and we thought about asking to change rooms but other guests were complaining that their rooms smelled mold as well. We would go back but make sure we stay in an area that has no mold in the room.
Very relaxing and beautiful resort. Had a great time. The staff are all really nice and give great customer service.
this is my second time i stayed at Sandos. And its the best resort i have been too. The pool bar is amazing you have seats by the pool bar and drink all you want. The pool itself is georgeous bbq every day by the pool. Amazing staff and entertainment as well as the disco club on premisses. Im already planning my next trip in sandos.
Great resort for the value! The Paris restaurant is amazing as well as the Asian! Stayed in the adult only section. Will be going back!
We went to this resort as a recommendation from someone who had been there before. We were very disappointed. We were unable to make reservations for a nicer restaurant for any of the days we stayed there even though we could see that the restaurants were quite empty. And because the resort was environmentally friendly, there was no air conditioning in the buffets and it was just unbearable eating in the heat. The couple that recommended the place, who also returned with us, also said it has changed since they've been there a few years back. There were also a lot of children and most amenities there were for under 18. We were not even allowed in the arcade.
Excellent resort and lots of entertainment and great food ,definitely worth the money
The hotel was great! Everything was far away because we stayed in the adults part, but I didn't mind the walk.. Big choice of restaurants and coffeshop. The beach was beautiful
Rooms were very nice, beach was sandy and awesome. Food was ok, nothing special. Mexican restauran "Mexicana" was horrible - food was cold, plus you have to wait for the table around 90 min while half of the restaurant was empty. Other restaurants were great, customer service was cool. Be careful with room charges! We got a trip to Coba through the hotel which was 139$ (USA)each. They offered to charge my room and i agreed. At the checkout charges were in pesos. I wanted to pay in US Dollars- so they converted back to US dollars and it became 350$ instead of 278$( they get you on double conversion)
Fantastic adult section! Fantastic staff!! The hotel was immaculate. Grounds were lush and every staff member we encountered always greeted and acknowledged us! The mecican and French restaurants were a hit. Plenty of pools and area devoted to adults. It was an excellent experience for our family. Special thanks and kudos to Vanessa, Johnny, Fabian, Luis, and Francisco!
Adult side was wonderful! Food was good. No reservations required which was a plus. Cupcake cafe was heavenly. Room was great. Even had wi fi in room.
Located in Playacar within a mile (2 km) of Playacar Golf Club, Sandos Playacar Beach Resort - Select Club - All Inclusive is within a few miles (5 km) of Playa del Carmen Maritime Terminal. This 276-room, 4-star resort has 3 outdoor pools along with a full-service spa and 10 restaurants. It's on the beach and also close to Xcaret Eco Theme Park and Yucatek Divers.
Start your day off right with a free buffet breakfast. This resort is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 3 coffee shops/cafés.
All 276 air-conditioned rooms feature free minibar items, balconies, and iPod docks. Guests can expect to find free WiFi and plasma TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Sofa beds, coffee makers, and free bottled water are other standard amenities.
Guests of Sandos Playacar Beach Resort - Select Club - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a health club, a spa tub, and a sauna.