Clean room, friendly staff, indoor and outdoor pools great for kids
The pool was taken over by a very large family so that no one else could enjoy it and the hotel did not monitor or enforce social distancing there at all. The restaurant said it was open on the website but when we got there we found it only had a few appetizers and no actual dinner. Both ruined our reason for going on a stay-cation. We left and went home.
It was fine just a little remote. Pleasant place. Outlet shops nearby.
Can hear people walking upstairs, when we walk in the room, the floor seems flimsy as well.
Hotel was reasonably priced for the location. Unfortunately the internet was out and we were not told of this and had to ask. No offer of compensation: breakfast, dinner drinks Had to use the business center at the Residence Inn next door. (Next time I am in Riverhead I will stay at Residence Inn, even at an extra $10 a night)
When we had arrived they had given our room away to a customer who arrived before us. Then we were ‘Lucky’ they still had a room. We were placed on the first floor with the car headlights shining in our room. The hotel is terribly outdated. No USB ports to plug electronics in, a broken remote for the tv, a handicapped bathroom and sub par pillows and comforters. I am a long time Hilton customer and try to use Hilton properties when I travel for work but this experience was really disappointing and I wish I had stayed at the Marriott next door.
Dirty. Many bugs. Put me in a handicapped room? Why?
I like that is close to many palces, like the Aquarium and outlets. The pool was dirty with a soapy kind of thing and a lot of hair floating.
I liked everything except there was no note that told us the pool was closed for the week. They did give us a key for the next door Marriott and we were allowed to use their pool. Still should have been listed before I booked.
I’ve stayed at this hotel for the past three years with no issues. I actually enjoyed the hotel my year tradition of staying at this hotel and looked forward to it every year. Well this year my fiancé and I are highly disappointed and disgusted with our stay at this hotel. We found used condom wrappers in the draw next to our bed. I was extremely disgusted and grossed out as we had slept in a bed that we aren’t even sure was sanitizers properly. I bought this issue to the hotel staff attention and spoke with guest services and the hotel manager and was even more disappointed that I was told that there was nothing they could do and that because I had booked through a third party, I had to reach out to the booking agency. I was also disappointed and disgusting that with this being a serious issue in regards to hotel sanitary practices, I was only offered complementary snacks and water. I’m highly disappointed and disgusted with my stay and don’t intend on ever staying at a Hilton facility again!
Nice hotel close to wedding venue. Great price for last minute reservation.
The front desk were less then accommodating when requesting for information and a replacement card when I checked in on 4/1/18. The woman was rude and refused to replace my card which stopped working for room 102.
We had an amazing stay reuniting with friends and family. Victoria served us on several occasions and sincerely took an interest in us. We would definitely stay here again and recommend to others.
Very nice, comfortable, great breakfast for the price, quiet!!!
Front Desk staff were friendly and welcoming. The breakfast staff was nice and attentive.
Nice hotel with reasonable rates, great breakfast for $11.95, convenient, all good!
We only stayed one night but the stay was very nice, spacious room, staff was very pleasant and the breakfast was amazing. Will definitely stay here again!!! Plus it was right near the outlets!
Hilton Garden Inn Riverhead places you next to Tanger Outlet Center and within a mile (2 km) of Riverhead Raceway. This 3-star hotel has 114 guestrooms and offers conveniences like a restaurant, an outdoor pool, and an indoor pool.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
The 114 accommodations feature sitting areas. Guests can expect 39-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. MP3 docks, microwaves, and refrigerators are other standard amenities.
Hilton Garden Inn Riverhead features an indoor pool, an outdoor pool, and a 24-hour fitness center. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include a spa tub, free WiFi in public areas, and conference space.
Clean room, friendly staff, indoor and outdoor pools great for kids
The pool was taken over by a very large family so that no one else could enjoy it and the hotel did not monitor or enforce social distancing there at all. The restaurant said it was open on the website but when we got there we found it only had a few appetizers and no actual dinner. Both ruined our reason for going on a stay-cation. We left and went home.
It was fine just a little remote. Pleasant place. Outlet shops nearby.
Thank you for your feedback. We appreciate your loyalty!
Thank you for your positive feedback, we hope to see you again soon!
Thank you for staying with us!
Can hear people walking upstairs, when we walk in the room, the floor seems flimsy as well.
We are sorry to hear about the noise disturbance that occurred during your stay. A quiet and comfortable atmosphere is what our guests are entitled to. We thank you for your feedback. Thanks for choosing the Hilton Garden Inn Riverhead for your travels!
Hotel was reasonably priced for the location. Unfortunately the internet was out and we were not told of this and had to ask. No offer of compensation: breakfast, dinner drinks Had to use the business center at the Residence Inn next door. (Next time I am in Riverhead I will stay at Residence Inn, even at an extra $10 a night)
We appreciate your feedback. We are sorry for the internet being down during your stay, we understand the inconvenience of that issue. We are glad we were able to offer you to go next door to our sister property to be able to get whatever work done needed. We truly hope you will consider staying with us next time around when your travels bring you to Riverhead.
When we had arrived they had given our room away to a customer who arrived before us. Then we were ‘Lucky’ they still had a room. We were placed on the first floor with the car headlights shining in our room. The hotel is terribly outdated. No USB ports to plug electronics in, a broken remote for the tv, a handicapped bathroom and sub par pillows and comforters. I am a long time Hilton customer and try to use Hilton properties when I travel for work but this experience was really disappointing and I wish I had stayed at the Marriott next door.
Dirty. Many bugs. Put me in a handicapped room? Why?
I have reach out to you threw message to explain further. Thank you
Thank you for choosing Hilton Hotels! Safe travels!