What a great hotel on Eastern LI! Modern, clean, the staff was friendly, bed was comfy, indoor pool and hot tub as well as an outdoor hot tub. The bar was great downstairs. We enjoyed a delicious breakfast at the restaurant. We even visited the gym and business center. Highly recommend. Great value.
I didn’t like the fact that I called two separate representatives asking if they would match the price of Orbitz. In response, both of them actually hung up the phone on me after explaining to me that they would not match the price. They did not demonstrate concern or empathy. It was all about the dollar with a disingenuous politeness.
Good hotel, clean, comfortable beds. Location is pretty convenient, but is right after a two-way road becomes divided highway so it can be a little tough to get in and out of.
An hour before check in I received a call, they didn't have the room I booked available.At this point we had no choice but to make it work with only one king bed for two adult and two 5 year olds. The restaurant in the lobby bartender was beyond unfriendly and rude. Unfortunately in the morning we got the lobby restaurant bartender as our waitresses for breakfast. Again, beyond rude and horrible service. It was absolutely crazy to me when I notice her name tag "restaurant manager". I will never return to that hotel .
Clean room, friendly staff, indoor and outdoor pools great for kids
The pool was taken over by a very large family so that no one else could enjoy it and the hotel did not monitor or enforce social distancing there at all. The restaurant said it was open on the website but when we got there we found it only had a few appetizers and no actual dinner. Both ruined our reason for going on a stay-cation. We left and went home.
It was fine just a little remote. Pleasant place. Outlet shops nearby.
Can hear people walking upstairs, when we walk in the room, the floor seems flimsy as well.
Hotel was reasonably priced for the location. Unfortunately the internet was out and we were not told of this and had to ask. No offer of compensation: breakfast, dinner drinks Had to use the business center at the Residence Inn next door. (Next time I am in Riverhead I will stay at Residence Inn, even at an extra $10 a night)
When we had arrived they had given our room away to a customer who arrived before us. Then we were ‘Lucky’ they still had a room. We were placed on the first floor with the car headlights shining in our room. The hotel is terribly outdated. No USB ports to plug electronics in, a broken remote for the tv, a handicapped bathroom and sub par pillows and comforters. I am a long time Hilton customer and try to use Hilton properties when I travel for work but this experience was really disappointing and I wish I had stayed at the Marriott next door.
Dirty. Many bugs. Put me in a handicapped room? Why?
I like that is close to many palces, like the Aquarium and outlets. The pool was dirty with a soapy kind of thing and a lot of hair floating.
I liked everything except there was no note that told us the pool was closed for the week. They did give us a key for the next door Marriott and we were allowed to use their pool. Still should have been listed before I booked.
I’ve stayed at this hotel for the past three years with no issues. I actually enjoyed the hotel my year tradition of staying at this hotel and looked forward to it every year. Well this year my fiancé and I are highly disappointed and disgusted with our stay at this hotel. We found used condom wrappers in the draw next to our bed. I was extremely disgusted and grossed out as we had slept in a bed that we aren’t even sure was sanitizers properly. I bought this issue to the hotel staff attention and spoke with guest services and the hotel manager and was even more disappointed that I was told that there was nothing they could do and that because I had booked through a third party, I had to reach out to the booking agency. I was also disappointed and disgusting that with this being a serious issue in regards to hotel sanitary practices, I was only offered complementary snacks and water. I’m highly disappointed and disgusted with my stay and don’t intend on ever staying at a Hilton facility again!
Nice hotel close to wedding venue. Great price for last minute reservation.
Tanger Outlet Center is within 2 miles (3 km) of Hilton Garden Inn Riverhead while other popular attractions such as Splish Splash Water Park are within 3 miles (5 km). This 3-star hotel has 114 guestrooms and offers conveniences like a restaurant, an outdoor pool, and an indoor pool.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
The 114 accommodations feature sitting areas. Guests can expect 43-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. MP3 docks, microwaves, and refrigerators are other standard amenities.
Hilton Garden Inn Riverhead features an indoor pool, an outdoor pool, and a 24-hour gym. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include free WiFi in public areas, a spa tub, and conference space.
What a great hotel on Eastern LI! Modern, clean, the staff was friendly, bed was comfy, indoor pool and hot tub as well as an outdoor hot tub. The bar was great downstairs. We enjoyed a delicious breakfast at the restaurant. We even visited the gym and business center. Highly recommend. Great value.
I didn’t like the fact that I called two separate representatives asking if they would match the price of Orbitz. In response, both of them actually hung up the phone on me after explaining to me that they would not match the price. They did not demonstrate concern or empathy. It was all about the dollar with a disingenuous politeness.
Hello. We appreciate and thank you for your feedback. We apologize for these issues you encountered, but we hope to see you again soon to make it up to you!
Thank you for staying with us. We appreciate your feedback!
Good hotel, clean, comfortable beds. Location is pretty convenient, but is right after a two-way road becomes divided highway so it can be a little tough to get in and out of.
Thanks for staying with us. We appreciate your feedback!
An hour before check in I received a call, they didn't have the room I booked available.At this point we had no choice but to make it work with only one king bed for two adult and two 5 year olds. The restaurant in the lobby bartender was beyond unfriendly and rude. Unfortunately in the morning we got the lobby restaurant bartender as our waitresses for breakfast. Again, beyond rude and horrible service. It was absolutely crazy to me when I notice her name tag "restaurant manager". I will never return to that hotel .
Thank you for your feedback. We will be addressing your concerns.
Thanks for staying with us. We appreciate your feedback!
Clean room, friendly staff, indoor and outdoor pools great for kids
Thank you for choosing Hilton Hotels! Safe travels!
The pool was taken over by a very large family so that no one else could enjoy it and the hotel did not monitor or enforce social distancing there at all. The restaurant said it was open on the website but when we got there we found it only had a few appetizers and no actual dinner. Both ruined our reason for going on a stay-cation. We left and went home.
It was fine just a little remote. Pleasant place. Outlet shops nearby.
Thank you for your feedback. We appreciate your loyalty!
Thank you for staying with us. We really appreciate your feedback!