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Recent guest reviews

First, I want to the night desk person was pleasant. Outside of this the hotel was horrible. I have never been in such a distuging hotel in my life. Toilet did not work. Someone had pee into prior to me entering the room. The shower smell of mold and mold was on the walls. The tub was completely dirty. Bad patching of walls where you could serious damage. I wouldn't bath a dog in the bathroom.

No wifi at all mattress completely dirty with dark stains, I request no smoking area and I didn’t

I would give zero stars if I could. Mold, old furniture, analog TV, no Internet.

This is a motel to avoid. My standards are not particularly high; I'm fine with a barebones motel, as long as it's clean. This was the filthiest motel I've ever seen. Dirt on the furniture, dirt and stains on the sheets, and a horrible smell. I like to think I can sleep anywhere, but I couldn't sleep here. I left and found a room elsewhere -- something I've never done before in twenty years of traveling.

You get what you pay for. If you want 5-Star service or no roaches, go to a 5 Star hotel. The drain in the tub did not work, there were pests, the room smelled like smoke, the blanket had a cigarette burn hole in it, but they do have room service, a bar attached to the hotel (with pool tables), and the room doors locked. This hotel is in a good spot with Chick-Fil-A and Tropical Smoothies up the street a short walk. I did have some concerns about the riff raff that spilled out of the bar the first night I stayed there but they didn't bother me after I got into my room. The front counter staff were responsive which is good.

Where do I start? I rented 2 rooms from the property and both were filthy. Both claimed to be non-smoking but stunk of stale cigarette. Bring your own pillows because the ones there are flat, small, and stale smelling. The comforter on both beds smelled of someone else's musk. One of the rooms I was in was sticky on the floor and that side of the bed stank of human urine so badly I could not stand it. The other room I had rented for a friend had what appeared to be blood spatter on the ceiling tiles. The person I stayed with was luckily a plumber otherwise I would have been unable to use a bathroom because the toilet stopped working. The rest of the time I was there, the bathroom stunk of sewage. The water heats up when it feels like it. There were also people soliciting "favors", people doing tattoos in the room next to me, and people who were clearing intoxicated, screaming at each other. This Inn is a residence for many people so I was unprepared to see them standing in their underwear in front of my door, drinking at 9am on a Sunday. I will not return here. I travel to Richmond many times a month and I would not stay here again for the sake of my safety and my hygiene.

This place was horrible. It smelled like smoke . They had people living at hotel. People knocked on the door in the middle of the night. Utah came for pick up at 4:30. You need to take this off line fast!!!

Management allow smoking in units. You can hear the guests right next door all night long.

Where to start. Firstly, the property is in a less than upstanding section or the area, with non-tenants walking in and out, and around the property. The front lobby is falling apart (literally, there are caving in sections of decorative "woodwork." Getting to the room: Firstly, it has two additional locks outside of the electronic lock, on the mid-section and top-section of the door (which bring to question, yet again, the local area). As soon as I walked in, I was greeted by the unpleasant smell of smoking that has poorly been covered by strong-smelling orange cleaner. The back wall, near the bathroom, has obviously been caved in, although it has been painted over. The lamp next to the bed closest to the bathroom/sink area has a long cord in the air across to a socket almost at the end of the wall next to the bathroom/sink area. The sink fixture is separated from the wall, and there are bugs crawling about and onto the sink. The bathroom is relatively clean in comparison to the sink area, but has a dingy adhesive grip mat inside the tub. As well, the toilet seat is almost falling off, and the toilet has a broken float/valve, so runs every 5-10 minutes. The TV does not work; the TV is set to aerial antenna service, but even when you type in the channels, the cable freezes up, and never recovers. If not for having only slept 1 hour before driving to Richmond for the day, and having no other options, I chose a close and relatively cheap hotel. Never will recommend!

We were on the road and just needed a place to crash for the night to get back on the road the next day. We had a no smoking room that reaked of smoke.

The condition and smell of the room was enough to make me check out early and find other accommodations. Not worth the price.

I was disappointed with the hotel. The beds were uncomfortable. Felt like they did not have cushions.

They had a pool but we were unable to get in it was locked up.

Great hotel, and service. We loved the outdoor pool. Comfortable beds and pillows. Consistent wifi. We'll definitely be back.

I like this hotel. Room was clean and comfortable. Was easy to get around town since it's in the middle of everything I needed. Service was great.

Great room, accommodating staff. Was able to get a room at the end for extra peace. Staff was helpful and welcoming. I'd stay here again.

Place is Rundown. Property just does not feel like a safe place to stay.

Eastridge Road Richmond VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • 24-hour front desk

Within a short walk of Regency Square Mall, Regency Inn Richmond is within 2 miles (3 km) of Henrico Doctors' Hospital. This hotel has 100 rooms and welcomes guests with conveniences like a restaurant, free in-room WiFi, and free self parking.


Dining

Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


Rooms

All 100 rooms feature microwaves, coffee makers, and free local calls. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards, desks, and wardrobes or closets are also available.


Property features

Guests of Regency Inn Richmond enjoy access to free WiFi in public areas, conference space, and a seasonal outdoor pool. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area and an ATM.

Room options

Deluxe Room, 1 King Bed, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Regency Inn Richmond

Everyone (35) Couples (5) Students (1) Family (21)
1
Business Business

First, I want to the night desk person was pleasant. Outside of this the hotel was horrible. I have never been in such a distuging hotel in my life. Toilet did not work. Someone had pee into prior to me entering the room. The shower smell of mold and mold was on the walls. The tub was completely dirty. Bad patching of walls where you could serious damage. I wouldn't bath a dog in the bathroom.

By on Aug 31, 2021

Review comment responded on Sep 4, 2021

Dear valued guest thank you for taking time out of your day to leave feedback.

1
Family with small children Business Business

No wifi at all mattress completely dirty with dark stains, I request no smoking area and I didn’t

By on May 10, 2021

Review comment responded on May 16, 2021

We're sorry to hear you experienced an issue with your stay. We will look into the comments mentioned. Thank you.

1
Business Business

I would give zero stars if I could. Mold, old furniture, analog TV, no Internet.

By on Apr 11, 2021

Review comment responded on Apr 11, 2021

Dear valued guest could you contact the property to verify complaints. We have not seem to have any information regarding your stay. Thank you.

1
Business Business

This is a motel to avoid. My standards are not particularly high; I'm fine with a barebones motel, as long as it's clean. This was the filthiest motel I've ever seen. Dirt on the furniture, dirt and stains on the sheets, and a horrible smell. I like to think I can sleep anywhere, but I couldn't sleep here. I left and found a room elsewhere -- something I've never done before in twenty years of traveling.

By on Mar 29, 2021

Review comment responded on Apr 4, 2021

Dear valued guest thank you for taking the time to leave comments. We appreciate it. Thank you!

3
Everyone

You get what you pay for. If you want 5-Star service or no roaches, go to a 5 Star hotel. The drain in the tub did not work, there were pests, the room smelled like smoke, the blanket had a cigarette burn hole in it, but they do have room service, a bar attached to the hotel (with pool tables), and the room doors locked. This hotel is in a good spot with Chick-Fil-A and Tropical Smoothies up the street a short walk. I did have some concerns about the riff raff that spilled out of the bar the first night I stayed there but they didn't bother me after I got into my room. The front counter staff were responsive which is good.

By on Jan 23, 2021

Review comment responded on Jan 28, 2021

Thank you for your feed back.

1
Partner Couples Family

Where do I start? I rented 2 rooms from the property and both were filthy. Both claimed to be non-smoking but stunk of stale cigarette. Bring your own pillows because the ones there are flat, small, and stale smelling. The comforter on both beds smelled of someone else's musk. One of the rooms I was in was sticky on the floor and that side of the bed stank of human urine so badly I could not stand it. The other room I had rented for a friend had what appeared to be blood spatter on the ceiling tiles. The person I stayed with was luckily a plumber otherwise I would have been unable to use a bathroom because the toilet stopped working. The rest of the time I was there, the bathroom stunk of sewage. The water heats up when it feels like it. There were also people soliciting "favors", people doing tattoos in the room next to me, and people who were clearing intoxicated, screaming at each other. This Inn is a residence for many people so I was unprepared to see them standing in their underwear in front of my door, drinking at 9am on a Sunday. I will not return here. I travel to Richmond many times a month and I would not stay here again for the sake of my safety and my hygiene.

By , from Triangle, VA on Apr 20, 2020

Review comment responded on Apr 22, 2020

Dear guest we can clearly tell your upset with something. If you would like to further discuss the matter please contact the Hotel property Management. Thank you.

1
Everyone

This place was horrible. It smelled like smoke . They had people living at hotel. People knocked on the door in the middle of the night. Utah came for pick up at 4:30. You need to take this off line fast!!!

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

Dear valued guest we can clearly see you are upset about something, we hope front desk was able to resolve your noise complaint. Thank you.

5
Everyone

By on Feb 11, 2020

Review comment responded on Feb 13, 2020

Dear guest thank you for taking the time to rate our hotel. Your feedback is important and appreciated. Thank you!

1
Everyone

Management allow smoking in units. You can hear the guests right next door all night long.

By on Feb 10, 2020

Review comment responded on Feb 13, 2020

Dear guest smoking is only permitted in the outside smoking area! We do not appreciate the false statement. -~Management~

1
Partner Couples Business Business

Where to start. Firstly, the property is in a less than upstanding section or the area, with non-tenants walking in and out, and around the property. The front lobby is falling apart (literally, there are caving in sections of decorative "woodwork." Getting to the room: Firstly, it has two additional locks outside of the electronic lock, on the mid-section and top-section of the door (which bring to question, yet again, the local area). As soon as I walked in, I was greeted by the unpleasant smell of smoking that has poorly been covered by strong-smelling orange cleaner. The back wall, near the bathroom, has obviously been caved in, although it has been painted over. The lamp next to the bed closest to the bathroom/sink area has a long cord in the air across to a socket almost at the end of the wall next to the bathroom/sink area. The sink fixture is separated from the wall, and there are bugs crawling about and onto the sink. The bathroom is relatively clean in comparison to the sink area, but has a dingy adhesive grip mat inside the tub. As well, the toilet seat is almost falling off, and the toilet has a broken float/valve, so runs every 5-10 minutes. The TV does not work; the TV is set to aerial antenna service, but even when you type in the channels, the cable freezes up, and never recovers. If not for having only slept 1 hour before driving to Richmond for the day, and having no other options, I chose a close and relatively cheap hotel. Never will recommend!

By , from Central Virginia on Jan 12, 2020

Review comment responded on Jan 16, 2020

Dear guest, the hotel is located in Henrico's west end 10 minutes from Short Pump ( a well known area known for safety). The area in reference to the front desk is being taken down to build a breakfast area. The existing locks near the door were from the old lock systems, (new locks have an automatic dead bolt). Hopefully you reported the smell of smoke as to change your room. We would also like to inform you we are with Direct Tv with premium hand picked channels with 30 channels to choose from. As for other comments mentioned we feel you are giving an incorrect image of the property. Have a great day.

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