6/10 Okay
Mel, Dundee, Scotland
Traveled with partner
Sep 25, 2020
Liked: Staff & service, amenities, property conditions & facilities
Mel
Stayed 4 nights in Sep 2020
The Gallery Apartments
3.0 star property
Family-friendly hotel with 2 outdoor pools and a full-service spa
Choose dates to view prices
Photo gallery for The Gallery Apartments
Reviews
6.06.0 out of 10
Popular amenities
- Pool
- Spa
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
Explore the area
Av Constituyentes esquina, 15 Avenida Nte Mz 79, Playa del Carmen, QROO, 77720
- Quinta AvenidaPlace, Quinta Avenida3 min walk
- Playa del Carmen Main BeachPlace, Playa del Carmen Main Beach6 min walk
- Mamitas BeachPlace, Mamitas Beach8 min walk
- Cancun, Quintana Roo (CUN-Cancun Intl.)Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)98 min drive
Room options
View all photos for Premier Apartment, 2 Bedrooms
Premier Apartment, 2 Bedrooms
- 1184 sq ft
- 2 bedrooms
- Sleeps 6
- 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
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About the neighborhood
Playa del Carmen
Located in Downtown Playa del Carmen, The Gallery Apartments is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. This 3-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.
What's nearby
- Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
- Quinta Avenida - 3 min walk - 0.2 miles
- Playa del Carmen Main Beach - 6 min walk - 0.4 miles
- Central Square - 6 min walk - 0.4 miles
- Mamitas Beach - 8 min walk - 0.5 miles
Getting around
- Cancun Intl. Airport (CUN) - 50 min drive
Restaurants
- Ah Cacao Chocolate Café - 3 min walk
- Starbucks - 3 min walk
- Los Bisquets Bisquets Obregón - 2 min walk
- Suerte De Churro - 1 min walk
- BIO-natural - 2 min walk
About this property
The Gallery Apartments
Family-friendly hotel with 2 outdoor pools and a full-service spa
Guests of The Gallery Apartments have access to a full-service spa, 2 outdoor pools, and a children's pool. If you plan to drive, free parking is available. A multilingual staff is on hand to assist with tours/tickets and securing valuables. Other amenities at this spa hotel include a 24-hour gym, a sauna, and a rooftop terrace.
40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include electric kettles, ceiling fans, and safes.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
The Gallery Spa has 2 treatment rooms. Services include deep-tissue massages and hot stone massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
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Property amenities
Internet
- Available in all rooms: Free WiFi
Parking and transportation
- Free covered self parking on site
- Onsite parking options include a garage
Food and drink
- A bar/lounge
- A coffee shop/cafe
- A poolside bar
- A restaurant
- A swim-up bar
- Coffee and tea in common areas
- Free daily manager's reception
- Snack bar/deli
Things to do
- 2 outdoor pools
- 24-hour health club
- Arcade/game room
- Billiards/pool table
- Children's club
- Children's pool
- Full-service spa
- Infinity pool
- Library
- Playground
- Rooftop pool
- Sauna
Family friendly
- 2 outdoor pools
- Arcade/game room
- Children's club (surcharge)
- Children's pool
- Children's toys
- Playground
- Snack bar/deli
- Supervised activities for children
Conveniences
- Guidebooks
- Safe at front desk
Guest services
- Concierge services
- Multilingual staff
- Tour and ticket assistance
Business services
- Business center
- Meeting room
Outdoors
- Beach towels
- Outdoor entertainment area
- Outdoor furniture
- Pool loungers
- Pool umbrellas
- Rooftop terrace
Full-service spa
- 2 treatment rooms
- Deep-tissue massages
- Hot stone massages
- Sauna
- Spa open daily
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator
- Wheelchair accessibility
- Wheelchair accessible (may have limitations)
More
- Banquet hall
- Communal living room
- Smoking not allowed
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
Bathroom
- Designer toiletries
- Hair dryer
- Rainfall showerhead
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
Entertainment
- 40-inch flat-screen TV with satellite channels
Food and drink
- Electric kettle
- Free bottled water
More
- Access via exterior corridors
- Air conditioning
- Ceiling fan
- Connecting rooms available
- Desk
- Individual decor
- Individual furnishings
- Iron/ironing board
- Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Contactless check-in available
Late check-in subject to availability
Late check-in fee: USD 20 for check-in between 8:30 PM and 8:00 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Express check-out available
Special check-in instructions
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Host will greet you
Pets
- This property doesn't allow pets or service animals
Children and extra beds
- One child 6 years old or younger stays free when using existing bedding
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
- Breakage deposit: USD 250 per stay
- Electricity fee: USD 0.25 per stay for use over 16 kWh.
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
- Early check-in fee: USD 20 (subject to availability)
- Late check-in fee: USD 20 for check-in between 8:30 PM and 8:00 PM
- Air conditioning is available for an additional fee
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Check-in: 3:00 PM—-8:00 PM
- Check-out: noon
- Minimum check-in age: 18
Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- This property accepts credit cards, debit cards, and cash.
Additional information about polices, regulations, and more:
- Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Property is also known as
The Gallery Apartments Hotel
The Gallery Apartments Playa del Carmen
The Gallery Apartments Hotel Playa del Carmen
Frequently asked questions
Is a free cancellation option available at The Gallery Apartments?
The Gallery Apartments offers free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.
What is there to do around The Gallery Apartments?
This hotel is situated in Downtown Playa del Carmen within a 10-minute walk of Playa del Carmen Main Beach, Quinta Avenida, and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.
Will I be able to park at The Gallery Apartments?
Yes, covered self parking is offered for free at the hotel.
Is a spa located at The Gallery Apartments?
The Gallery Spa is the hotel's full-service spa and services include deep-tissue massages.
Does The Gallery Apartments feature a casino?
No, The Gallery Apartments doesn't have a casino.
Is there an indoor pool at The Gallery Apartments?
No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.
Is The Gallery Apartments good for couples?
There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a restaurant.
Are there hot tubs at The Gallery Apartments?
No, but this hotel does have a steam room.
Does The Gallery Apartments have a restaurant that serves breakfast?
No, The Gallery Apartments doesn't have a restaurant that serves breakfast.
Does The Gallery Apartments allow pets to stay for free?
No, pets and service animals aren't allowed at The Gallery Apartments.
Are there connecting rooms at The Gallery Apartments?
Yes, you can book connecting guestrooms at this hotel for your group or family vacation.
Where is the closest airport to The Gallery Apartments?
The closest major airport to The Gallery Apartments is Cozumel Intl. Airport (CZM), which is 22.1 mi away (256 minutes by car).
Can I book a room with a balcony at The Gallery Apartments?
Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy pool or city views.
The Gallery Apartments Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1 out of 3 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 3 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 3 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 3 reviews
2 - Terrible
1
6.0/10
Cleanliness
6.8/10
Staff & service
8.0/10
Amenities
6.8/10
Property conditions & facilities
Reviews
10/10 Excellent
Antonio, Tijuana
Traveled with family
Oct 12, 2020
Liked: Cleanliness, staff & service, property conditions & facilities
Un excelente y hermoso hotel . Solo les sugeriría cambiar los colchones por unos más cómodos. Todo increíble
Antonio
Stayed 8 nights in Oct 2020
2/10 Terrible
Rafael
Traveled with family
Sep 7, 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Son unos bandidos tengan cuidado
Pague dos dias, mi vuelo salió demorado.Intenté comunicarme y absolutamente nadie responde..Tuve que dormir en otro lugar...Al dia siguiente me presenté en los condominios y las personas de recepción no tenían ninguna informacion de mi reserva...Me dijeron que como son departamentos tenía que comunicarme directamente con los dueños..Jamas respondieron insisto..Me robaron mi dinero y hoteles.com se limito simplemente a enviarles un correo...
Rafael
Stayed 2 nights in Sep 2020