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Recent guest reviews

Huge property, nice location and horrible management, everything disorganized, most of staff speak only Spanish, have to wait to sign in for Covid19 test for more than hour, than spent another hour to find the place. Property map pour, there is no signs or direction, need to explore everything by yourself. No AC or fans anywhere but room and club, check out took another 30 min.

Unfortunately we did not have a pleasant experience. This was our very 1st all inclusive resort and the very 1st time to vacation without children or friends. After waiting in a line with 3 people ahead of us for an hour to check into our PREPAID ocean view ADULT ONLY room was not ready till the next day at 3:00 pm. The wait staff was friendly and efficient in all dining areas but concierge, and reservations were not. The rooms had not had a deep clean in a very long time but the beds were clean. We had room service once and the tray that our food came on sat with scraps of food and milk outside our door for 2 days before anyone picked it up and the only thing that resembled “Adult Only was our wrist bands. We seriously deserved a FULL refund.

Great Service and the place had amazing views.Definately would come back

Liked the vegitation and wildlife. The beach and pool areas are nice and well maintained

The beach was beautiful & nice sand. The food was good and staff was friendly.

Beach amazing! Food horrible. No good wine and lack of name brand alcohol! Room was comfy! No shows or entertainment ;( and coffee didn’t open until 8 and wasn’t a Starbucks;)

not what it was the first time we went in May of 2018

This experience greatly exceeded my expectation. It was my first time in Mexico and I was traveling alone. The resort made me feel safe and comfortable every step of the way. It was my first time in an all-inclusive resort as well. The staff was great - especially my massage with Susana, Mariza at the Festival, Mendoza at Asiana and Yosseth on the shuttle. The food was on par and plentiful. They are operating on limited capacity and I really enjoyed that. I was grateful to take a break from wearing a mask and extreme social distancing. I also loved the howler monkeys right next to my room, the coffee bar and that beautiful beach. I think my only complaint would have been the other guests - people being mean to their kids or blasting their own personal speakers at the pool. Everything else was wonderful. I will definitely be back!

Thank you very much 🤗🤗🤗🤗🤗🍾 Thanks 🙏 Thanks 🙏 Thanks 🙏

The resort was very peaceful and relaxing. The staff was friendly and helpful

It was a beautiful resort, loved the monkeys, the beach, the grounds, the staff was friendly, the food very good. It was pretty noisy at night with the disco playing after the nightly show, the noise came right to our room. We had to leave the bathroom fan on and the tv to drown out the music, and could still hear it, usually lasted till 1:00am. Will ask for a different room next time! And yes we plan to go back!!

There is no pool service and the vendors come up in the roped off area to try to sell their stuff.

I liked basically everything about it it was fun! I didn’t like the fact that only the nice restaurants were open at night. That only gave us a few options to eat during the day and they weren’t great. Also when we got into the room alot of things were broken. The shower head wasn’t attached probably which we got fixed right way but there wasn’t enough outlets In the room and the balcony light did not work also there was an outlet behind the TV that was completely out of the wall. Wasn’t impressed with the room. Definitely could have been better. Lots of hotels are nicer than that. Service was great and lots nice people.

The property itself was beautiful and the beach area was very well kept. Staff were very attentive and wonderful.

Frey at the reception desk made our first trip to Sandos Playacar very comfortable & welcoming. We'll be booking again soon. Thanks for showing us that great customer service still exist.

Loved the adults only area. Was not impressed with the food in the buffet restaurants and there wasnt enough variety in the room service menu. Check out process was horrible and took way too long, spa associates were very confused and unorganized.

Paseo Xaman-ha Lote 1 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Playacar, Sandos Playacar Select Club Adults Only- All inclusive is within a few miles (5 km) of popular sights such as Quinta Avenida and Central Square. This 4-star property has 276 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

This property is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 3 coffee shops/cafés.


Rooms

All 276 rooms provide free minibar items, balconies, and iPod docks. Guests can expect free WiFi and plasma TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include coffee makers, ceiling fans, and laptop-compatible safes.


Property features

Sandos Playacar Select Club Adults Only- All inclusive features a full-service spa, a nightclub, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 2100 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include a health club, a spa tub, and a sauna.

Room options

Select Ocean Front

1 King Bed | Sleeps 2

Select Superior

1 King Bed | 2 Double Beds | Sleeps 3

Guest reviews for Sandos Playacar Select Club Adults Only- All inclusive

Everyone (31) Couples (40) Family (17) Friends (7)
2
Partner Couples

Huge property, nice location and horrible management, everything disorganized, most of staff speak only Spanish, have to wait to sign in for Covid19 test for more than hour, than spent another hour to find the place. Property map pour, there is no signs or direction, need to explore everything by yourself. No AC or fans anywhere but room and club, check out took another 30 min.

By on Jun 4, 2021

Review comment responded on Jun 4, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service!

1
Partner Couples

Unfortunately we did not have a pleasant experience. This was our very 1st all inclusive resort and the very 1st time to vacation without children or friends. After waiting in a line with 3 people ahead of us for an hour to check into our PREPAID ocean view ADULT ONLY room was not ready till the next day at 3:00 pm. The wait staff was friendly and efficient in all dining areas but concierge, and reservations were not. The rooms had not had a deep clean in a very long time but the beds were clean. We had room service once and the tray that our food came on sat with scraps of food and milk outside our door for 2 days before anyone picked it up and the only thing that resembled “Adult Only was our wrist bands. We seriously deserved a FULL refund.

By on May 31, 2021

Review comment responded on Jun 1, 2021

Dear Guests, We regret to read that you've had a bad experience at Sandos Playacar. The check is usually at 3 pm and you can have an early check in according to the availibility. We thank you for your comments and will take inmediate measures to avoid the situatins you are mentionning from happening again. We hope you could give us the opportunity to visit us again and change the perception you've had during this holiday. Regards.

5
Friends

Great Service and the place had amazing views.Definately would come back

By on Mar 23, 2021

Review comment responded on Mar 23, 2021

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Family Partner Couples Friends

By , from ID on Dec 11, 2020

Review comment responded on Dec 11, 2020

Thanks Toni for having taken the time to share your evaluation of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Family Friends

Liked the vegitation and wildlife. The beach and pool areas are nice and well maintained

By on Dec 11, 2020

Review comment responded on Dec 11, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Family Friends

The beach was beautiful & nice sand. The food was good and staff was friendly.

By on Dec 8, 2020

Review comment responded on Dec 8, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Partner Couples

Beach amazing! Food horrible. No good wine and lack of name brand alcohol! Room was comfy! No shows or entertainment ;( and coffee didn’t open until 8 and wasn’t a Starbucks;)

By , from Arizona on Nov 2, 2020

Review comment responded on Nov 3, 2020

Hi Mac, Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

3
Family Partner Couples Family

not what it was the first time we went in May of 2018

By on Sep 14, 2020

Review comment responded on Sep 17, 2020

Thank You for having taken the time to share with us your comments and opinions of your stay with us at Sandos Caracol Eco Resort. While your comments are not typical of the vast majority of our guests experiences, we assure you that we will be forwarding your review to our Resort Management for their perusal. Always at your Service! Warren B Web Relations Manager Sandos Caracol Eco Resort

5
Everyone

This experience greatly exceeded my expectation. It was my first time in Mexico and I was traveling alone. The resort made me feel safe and comfortable every step of the way. It was my first time in an all-inclusive resort as well. The staff was great - especially my massage with Susana, Mariza at the Festival, Mendoza at Asiana and Yosseth on the shuttle. The food was on par and plentiful. They are operating on limited capacity and I really enjoyed that. I was grateful to take a break from wearing a mask and extreme social distancing. I also loved the howler monkeys right next to my room, the coffee bar and that beautiful beach. I think my only complaint would have been the other guests - people being mean to their kids or blasting their own personal speakers at the pool. Everything else was wonderful. I will definitely be back!

By , from Portland, OR on Aug 25, 2020

Review comment responded on Aug 26, 2020

Hi Nadia, Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. Rest assured that we will let Susana, Mariza, Mendoza & Yosseth know of the praises you sent their way! We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Family

Thank you very much 🤗🤗🤗🤗🤗🍾 Thanks 🙏 Thanks 🙏 Thanks 🙏

By on Feb 1, 2020

Review comment responded on Feb 2, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

Sandos Playacar Select Club Adults Only- All inclusive

Paseo Xaman-ha Lote 1, Playa del Carmen, QROO 77710
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