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Recent guest reviews

Thank you very much 🤗🤗🤗🤗🤗🍾 Thanks 🙏 Thanks 🙏 Thanks 🙏

The resort was very peaceful and relaxing. The staff was friendly and helpful

It was a beautiful resort, loved the monkeys, the beach, the grounds, the staff was friendly, the food very good. It was pretty noisy at night with the disco playing after the nightly show, the noise came right to our room. We had to leave the bathroom fan on and the tv to drown out the music, and could still hear it, usually lasted till 1:00am. Will ask for a different room next time! And yes we plan to go back!!

There is no pool service and the vendors come up in the roped off area to try to sell their stuff.

I liked basically everything about it it was fun! I didn’t like the fact that only the nice restaurants were open at night. That only gave us a few options to eat during the day and they weren’t great. Also when we got into the room alot of things were broken. The shower head wasn’t attached probably which we got fixed right way but there wasn’t enough outlets In the room and the balcony light did not work also there was an outlet behind the TV that was completely out of the wall. Wasn’t impressed with the room. Definitely could have been better. Lots of hotels are nicer than that. Service was great and lots nice people.

The property itself was beautiful and the beach area was very well kept. Staff were very attentive and wonderful.

Frey at the reception desk made our first trip to Sandos Playacar very comfortable & welcoming. We'll be booking again soon. Thanks for showing us that great customer service still exist.

Loved the adults only area. Was not impressed with the food in the buffet restaurants and there wasnt enough variety in the room service menu. Check out process was horrible and took way too long, spa associates were very confused and unorganized.

The hotel is big and it feels like a jungle and I liked it, the nightly shows are really good, Chayita restaurant is delicious as well as the Gourmex restaurant, the pool entertainment was awesome Astrid, Nicholas and Oviedo (I hope this are their names) were very fun and engaging, Lizeth by the pool area was so attentive and friendly as well as Nelson at the buffet, we always made sure to seat at the area hi was working, overall we had a fun stay at this resort

Check in was quick and efficient, hotel staff were very helpful, great variety and good choice of food and drinks.

New Adult section is nice. Great that there are gluten free options but I wish there would be more choices at the Adult Breakfast Buffet and the Cupcake Cafe! All of the staff we engaged with were friendly and nice. Some even went out of their way to learn English and teach us Spanish. Definitely will be back for a 5th visit soon!

Great hotel but a few tips for other travelers: 1) The WiFi is terrible. It barely worked! 2) Check in is at 3pm and we had to wait 4-5 hours just for our room to be ready. I would plan to get there later or you will be waiting several hours for it 3) Late check out requests are also not the best. They don’t accommodate groups on that. So you wait for your room to check in and have to fight for a late check out. 4) Make sure you reserve at the restaurants before you go on the trip. The wait is more than an hour if you do it last minute. 5) Room service can take up to an hour and sometimes you need to call again to make sure the order is coming 6) It was a hot week and the AC in the rooms were not the best. It was really hot in the rooms! Other than that it was a great trip and the staff was excellent!

El hotel debe haber sido esplendoroso en su momento, ahora necesita mantenimiento , los pasillos, habitacion necesitan mayor atencion. Un comentario positivo, El restaurant mexicano, muy bueno, buena comida y atencion estupenda.

This was our third visit to Sandos Playacar. We have tried other resorts in the area but keep coming back because they have the best beach, reliably decent food, and great service. The beach is wide long and they keep it well groomed. It is the last resort in a line of several so it does not feel penned in. We played volleyball daily. We always choose the “Select Club” upgrade to have access to a couple nicer bars and beach chair area, as well as the adults only pool. Rooms are spacious and clean enough, all need updating and detail work but are adequate. Definitely not modern and crisp, but we barely spend time in the room so we don’t mind. We don’t get into the restaurants too much, they’re marginally better than the big buffet. Breakfasts are great, lots of options and made to order omelette. They try hard with their evening entertainment and it’s decent, there’s nothing else to do once it gets dark unless you head into town which is a quick taxi ride. I do wish they would set up an area in one of the common places for board games or cards in the evenings. The gym is adequate, not cramped like some others’ we’ve been to. Their prices are competitive for the area too. We don’t have kids so I cannot comment on the family stuff, but they just added a kids’ pools with slides. We will be back next year for the fantastic beach!

Paseo Xaman-ha Lote 1 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Playacar, Sandos Playacar Select Club Adults Only- All inclusive is within a few miles (5 km) of popular sights such as Quinta Avenida and Central Square. This 4-star property has 276 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

This property is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 3 coffee shops/cafés.


Rooms

All 276 rooms provide free minibar items, balconies, and iPod docks. Guests can expect free WiFi and plasma TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Sandos Playacar Select Club Adults Only- All inclusive features a full-service spa, a nightclub, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 2100 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include a health club, a spa tub, and a sauna.

Room options

Select Ocean Front

1 King Bed | Sleeps 2

Select Superior

1 King Bed | 2 Double Beds | Sleeps 3

Guest reviews for Sandos Playacar Select Club Adults Only- All inclusive

Everyone (30) Couples (37) Family (12) Friends (7)
5
Family

Thank you very much 🤗🤗🤗🤗🤗🍾 Thanks 🙏 Thanks 🙏 Thanks 🙏

By on Feb 1, 2020

Review comment responded on Feb 2, 2020

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Partner Couples

The resort was very peaceful and relaxing. The staff was friendly and helpful

By , from MN on Jan 30, 2020

Review comment responded on Jan 31, 2020

Thanks BD for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Friends

It was a beautiful resort, loved the monkeys, the beach, the grounds, the staff was friendly, the food very good. It was pretty noisy at night with the disco playing after the nightly show, the noise came right to our room. We had to leave the bathroom fan on and the tv to drown out the music, and could still hear it, usually lasted till 1:00am. Will ask for a different room next time! And yes we plan to go back!!

By on Dec 22, 2019

Review comment responded on Dec 22, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Everyone

By on Dec 21, 2019

Review comment responded on Dec 22, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

2
Friends

There is no pool service and the vendors come up in the roped off area to try to sell their stuff.

By on Dec 17, 2019

Review comment responded on Dec 17, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Everyone

By on Dec 16, 2019

Review comment responded on Dec 16, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

3
Partner Couples

I liked basically everything about it it was fun! I didn’t like the fact that only the nice restaurants were open at night. That only gave us a few options to eat during the day and they weren’t great. Also when we got into the room alot of things were broken. The shower head wasn’t attached probably which we got fixed right way but there wasn’t enough outlets In the room and the balcony light did not work also there was an outlet behind the TV that was completely out of the wall. Wasn’t impressed with the room. Definitely could have been better. Lots of hotels are nicer than that. Service was great and lots nice people.

By on Dec 8, 2019

Review comment responded on Dec 8, 2019

Thanks Steph for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Family

The property itself was beautiful and the beach area was very well kept. Staff were very attentive and wonderful.

By on Nov 18, 2019

Review comment responded on Nov 18, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5
Partner Couples Friends

Frey at the reception desk made our first trip to Sandos Playacar very comfortable & welcoming. We'll be booking again soon. Thanks for showing us that great customer service still exist.

By on Oct 27, 2019

Review comment responded on Oct 27, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4
Everyone

By on Oct 23, 2019

Review comment responded on Oct 25, 2019

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

Sandos Playacar Select Club Adults Only- All inclusive

Paseo Xaman-ha Lote 1, Playa del Carmen, QROO 77710
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