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Illusion Boutique Hotel

3.5 star property

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Photo gallery for Illusion Boutique Hotel

Single Room, Partial Ocean View (Cabanas Vision) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Single Room, Partial Ocean View (Cabanas Vision) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Interior detail
Comfort Room | View from room
Single Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout drapes, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪5 min walk‬

Room options

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, blackout drapes, free WiFi

Quadruple Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Room

Junior Room | Minibar, in-room safe, blackout drapes, free WiFi

Junior Room

9.0 out of 10
Wonderful
(7 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout drapes, free WiFi

Single Room, Partial Ocean View (Cabanas Vision)

8.4 out of 10
Very good
(5 reviews)
  • Partial ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Room

Comfort Room | Minibar, in-room safe, blackout drapes, free WiFi

Comfort Room

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout drapes, free WiFi

Standard Room

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Illusion Boutique Hotel is within a 5-minute walk of Central Square and within 15 minutes of other popular attractions like Quinta Alegría Shopping Mall. This 3.5-star hotel welcomes guests with 47 rooms and conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Central Square - 5 min walk - 0.3 miles
  • Quinta Alegría Shopping Mall - 6 min walk - 0.4 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Mi Jardin Secreto - ‬2 min walk
  • ‪Restaurante Tropical - ‬1 min walk

About this property

Illusion Boutique Hotel

At Illusion Boutique Hotel , guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this boutique hotel include a library and a terrace.
Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, safes, and phones.
Recreational amenities at the hotel include an outdoor pool.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (30 inches high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.

This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

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Frequently asked questions

Is a free cancellation option available at Illusion Boutique Hotel ?

Illusion Boutique Hotel offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Illusion Boutique Hotel ?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Illusion Boutique Hotel on Jun 4, 2026 start from $56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Illusion Boutique Hotel ?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Will I be able to park at Illusion Boutique Hotel ?

No, there isn't parking available at the hotel.

Does Illusion Boutique Hotel include a casino on the premises?

No, Illusion Boutique Hotel doesn't have a casino.

Is there an indoor pool at Illusion Boutique Hotel ?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Illusion Boutique Hotel a good place to stay for couples?

Amenities that appeal to couples at this boutique hotel include a rainfall showerhead and a minibar in each guestroom, and some feature ocean view.

Are there hot tubs at Illusion Boutique Hotel ?

No, this hotel doesn't have a spa tub.

Does Illusion Boutique Hotel have a restaurant that serves breakfast?

Illusion Boutique Hotel offers free continental breakfast each morning though there is no restaurant.

Does Illusion Boutique Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Illusion Boutique Hotel .

Are there connecting rooms at Illusion Boutique Hotel ?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Illusion Boutique Hotel ?

The closest major airport to Illusion Boutique Hotel is Cozumel Intl. Airport (CZM), which is 22.1 mi away (256 minutes by car).

Can I book a room with a balcony at Illusion Boutique Hotel ?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and city views.

Illusion Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 314 out of 866 reviews
Rating 8 - Good. 278 out of 866 reviews
Rating 6 - Okay. 118 out of 866 reviews
Rating 4 - Poor. 68 out of 866 reviews
Rating 2 - Terrible. 88 out of 866 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Great location and value for money
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, bed was comfortable and staff was great!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sienna

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good price, clean, large rooms
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
The resort is top notch for cleanliness and maintenance. Our room was spotless every day. Staff are amazing
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Close to 5th ave.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Daniel

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was great. Location was great. Room is outdated compared to the photos. Rooftop pool was not in great shape.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Karol

Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Room, Staff and overall amenities were good. The one main problem is the loud music around the hotel. It is 1/2 block away from one of the most popular bars.
Stayed 5 nights in Dec 2025
Verified

2/10 Terrible

Ana

It was cute and all however needs more care on
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Gilad

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is nothing like advertised. The room was dirty, leaking shower. The pillows are enormous and uncomfortable. The hotel is just rundown. Location no is great
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Miguel

Bad place
Stayed 5 nights in Dec 2025
Verified

2/10 Terrible

Bendhiba

Disliked: Cleanliness, amenities, property conditions & facilities
Very far from the pictures a description. Old not maintained room, uncomfortable bed, horrible lights, bad deco, poor water pressure, rusty faucet. The breakfast is a joke too. Spare your time and money and go somewhere else.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Karol

Liked: Cleanliness, amenities, property conditions & facilities
Stinky water dont use
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

ferruh

omelette was no good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations are wonderful. This was my second time staying and will definitely be back.
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
The original booked room did not have a window. I had to upgrade and pay out-of-pocket. No hot water in the shower or pressure, AC didn’t work, TV connection didn’t work. The room was not clean. There was no safe in the room. Beach towels were not given easily for some reason.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Miguel

The air conditioning unit was not working properly, and the sheets were not in good condition
Stayed 1 night in Dec 2025
Verified

6/10 Okay

tyonna

Liked: Cleanliness, staff & service
I liked the area but the noise in the front was abit hard to sleep. Im happy with where they put us after. Also, beds are abit hard and pillows were too big for my neck. The service was good and loved the ac. I loved that it was walking distance to alot of things.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Roberto Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Hemantkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price and friendly staff (Sam & Candela) for the price they offer! My room had the best new shower head installed, property is under new management so they are going through small curves here and there learning and improving
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Mahealani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good price for size of room
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to be in central playa del carmen! Right next to the beach and beside the busiest avenues! Lots of fun! Hotel staff very friendly and respectful! Beautiful spacious room!
Stayed 8 nights in Feb 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
all super good, especially the location
Stayed 5 nights in Jul 2023
Verified

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities
NO NO NO. This place has no ability to lock its front door. Young women working alone had no one to call when even she could not access our room w the weird key. 215-3-am. Then put us in another room that didn’t lock. She had no back up. We could have easily been trapped inside. Said there was no one to call and no options. Luckily I had a man with me who barricaded the door with our bags. So unsafe. The second room they put us in after having to have no place to go for 3 hours while they got us a room flooded when I took a short shower.
Stayed 1 night in Jan 2026

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