Illusion Boutique Hotel

3.5 star property

Choose dates to view prices

Photo gallery for Illusion Boutique Hotel

Single Room, Partial Ocean View (Cabanas Vision) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Single Room, Partial Ocean View (Cabanas Vision) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Single Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout drapes, free WiFi
Comfort Room | View from room
Interior detail

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪5 min walk‬

Room options

Quadruple Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Room

9.0 out of 10
Wonderful
(7 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Single Room, Partial Ocean View (Cabanas Vision)

8.4 out of 10
Very good
(5 reviews)
  • Partial ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Comfort Room

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Illusion Boutique Hotel is within a 5-minute walk of Central Square and within 15 minutes of other popular attractions like Quinta Alegría Shopping Mall. This 3.5-star hotel welcomes guests with 47 rooms and conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Central Square - 5 min walk - 0.3 miles
  • Quinta Alegría Shopping Mall - 6 min walk - 0.4 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Mi Jardin Secreto - ‬2 min walk
  • ‪Restaurante Tropical - ‬1 min walk

About this property

Illusion Boutique Hotel

At Illusion Boutique Hotel , guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this boutique hotel include a library and a terrace.
Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms offer rainfall showers and free toiletries. Other standard amenities include minibars, safes, and phones.
Recreational amenities at the hotel include an outdoor pool.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (30 inches high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

Is a free cancellation option available at Illusion Boutique Hotel ?

Illusion Boutique Hotel offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Illusion Boutique Hotel ?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Illusion Boutique Hotel on Jun 2, 2026 start from $56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Illusion Boutique Hotel ?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Will I be able to park at Illusion Boutique Hotel ?

No, there isn't parking available at the hotel.

Does Illusion Boutique Hotel include a casino on the premises?

No, Illusion Boutique Hotel doesn't have a casino.

Is there an indoor pool at Illusion Boutique Hotel ?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Illusion Boutique Hotel a good place to stay for couples?

Amenities that appeal to couples at this boutique hotel include a rainfall showerhead and a minibar in each guestroom, and some feature ocean view.

Are there hot tubs at Illusion Boutique Hotel ?

No, this hotel doesn't have a spa tub.

Does Illusion Boutique Hotel have a restaurant that serves breakfast?

Illusion Boutique Hotel offers free continental breakfast each morning though there is no restaurant.

Does Illusion Boutique Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Illusion Boutique Hotel .

Are there connecting rooms at Illusion Boutique Hotel ?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Illusion Boutique Hotel ?

The closest major airport to Illusion Boutique Hotel is Cozumel Intl. Airport (CZM), which is 22.1 mi away (256 minutes by car).

Can I book a room with a balcony at Illusion Boutique Hotel ?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and city views.

Illusion Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 314 out of 866 reviews
Rating 8 - Good. 278 out of 866 reviews
Rating 6 - Okay. 118 out of 866 reviews
Rating 4 - Poor. 68 out of 866 reviews
Rating 2 - Terrible. 88 out of 866 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert, Louisville

Liked: Cleanliness, property conditions & facilities
Great location and value for money
Stayed 5 nights in Feb 2026

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The resort is top notch for cleanliness and maintenance. Our room was spotless every day. Staff are amazing
Stayed 1 night in Feb 2026

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, bed was comfortable and staff was great!
Stayed 1 night in Feb 2026

10/10 Excellent

Sienna

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 4 nights in Feb 2026

2/10 Terrible

Ana

It was cute and all however needs more care on
Stayed 3 nights in Feb 2026

6/10 Okay

Daniel

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was great. Location was great. Room is outdated compared to the photos. Rooftop pool was not in great shape.
Stayed 8 nights in Jan 2026

2/10 Terrible

Bendhiba

Disliked: Cleanliness, amenities, property conditions & facilities
Very far from the pictures a description. Old not maintained room, uncomfortable bed, horrible lights, bad deco, poor water pressure, rusty faucet. The breakfast is a joke too. Spare your time and money and go somewhere else.
Stayed 3 nights in Jan 2026

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities
NO NO NO. This place has no ability to lock its front door. Young women working alone had no one to call when even she could not access our room w the weird key. 215-3-am. Then put us in another room that didn’t lock. She had no back up. We could have easily been trapped inside. Said there was no one to call and no options. Luckily I had a man with me who barricaded the door with our bags. So unsafe. The second room they put us in after having to have no place to go for 3 hours while they got us a room flooded when I took a short shower.
Stayed 1 night in Jan 2026

2/10 Terrible

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
The original booked room did not have a window. I had to upgrade and pay out-of-pocket. No hot water in the shower or pressure, AC didn’t work, TV connection didn’t work. The room was not clean. There was no safe in the room. Beach towels were not given easily for some reason.
Stayed 3 nights in Jan 2026

2/10 Terrible

Gilad

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is nothing like advertised. The room was dirty, leaking shower. The pillows are enormous and uncomfortable. The hotel is just rundown. Location no is great
Stayed 1 night in Jan 2026

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

8/10 Good

Karol

Liked: Cleanliness, amenities, property conditions & facilities
Stinky water dont use
Stayed 3 nights in Jan 2026

10/10 Excellent

Karol

Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 1 night in Jan 2026

6/10 Okay

Joseph

Traveled with group
Liked: Cleanliness, staff & service
Room, Staff and overall amenities were good. The one main problem is the loud music around the hotel. It is 1/2 block away from one of the most popular bars.
Stayed 5 nights in Dec 2025

2/10 Terrible

ferruh

omelette was no good
Stayed 1 night in Dec 2025

2/10 Terrible

Miguel

Bad place
Stayed 5 nights in Dec 2025

8/10 Good

Miguel

Traveled with partner, Traveled with family
The air conditioning unit was not working properly, and the sheets were not in good condition
Stayed 1 night in Dec 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good price, clean, large rooms
Stayed 2 nights in Dec 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Close to 5th ave.
Stayed 1 night in Dec 2025

10/10 Excellent

MONICA

Stayed 2 nights in Dec 2025

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Bien, solo que la realidad nada que ver con las fotos de publicidad. Especial mente en la piscina.
Stayed 4 nights in Oct 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service
Booked my room on Expedia. Showed up and they told me that room wasn’t available. Told me my only option was to stay at their other hotel 4 blocks away. My booking was non refundable, so off I went. Other hotel was fine, but I won’t stay here again. There’s other options. I stay here every month and feel like I was treated poorly.
Stayed 2 nights in Oct 2025

6/10 Okay

tyonna

Traveled with partner
Liked: Cleanliness, staff & service
I liked the area but the noise in the front was abit hard to sleep. Im happy with where they put us after. Also, beds are abit hard and pillows were too big for my neck. The service was good and loved the ac. I loved that it was walking distance to alot of things.
Stayed 5 nights in Sep 2025

10/10 Excellent

Gabriel

Liked: Staff & service, amenities, property conditions & facilities
Perfecto
Stayed 2 nights in Sep 2025

8/10 Good

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service
Lo mejor de el hotel los dos recepcionistas Samuel y Nicoles ellos muy atentos y rápidos. La piscina es no aceptable llegamos sábado y recién se limpió miércoles cuando entramos en ella es tan pequeña que nos llegó el agua a la rodilla. Muy limpia los cuartos y amplios
Cuarto en el último piso. Pero había una pasillo y tocaba cerrar las ventanas para que la gente no viera hacia adentro
Stayed 8 nights in Aug 2025